job well done but relationships with the various services almost impossible everyone is polite but never precise answers if we do not break their feet if you are retired it will be active enough to catch nervous breakdowns
I'm disapointed. I had a great experience in 2017 with the acquisition of a new dacia vehicle. I wanted to change and I have only worries. I still have not collected the amount of my recovery for my old vehicle, so I pay now my old and my new vehicle. Saying 3 weeks of delay while I start the sixth week of waiting. I call I am told that I will be called back and nobody takes care of that. In short, I DECONSEILLE and regret bitterly my transaction
Very good experience a friendly team listening. Anthony, a good professional, gave us all his afternoon to make the best choice. Thanks to you I highly recommend because I found my little pearl
These 5 stars are for the two commercials Vincent and Didier who are at the top ... thank you gentlemen
Very good experience with this garage, and renewal of my Zoe. Thanks to Mr Jouaffre and Mr Dedina!
Hello. It's been over a year since I bought a clio estate in this dealership. It malfunction after 6 months and since not the slightest advance on my case. The managers are unreachable. It smells like a rip off. Mr. More
A welcome like I have rarely seen in fact never
The customer is truly a king at home
Impossible to have an appointment on the phone. Half-done repairs ... Only positive point, a warm welcome to the body shop service
A little waiting on the phone which is understandable, people respond quickly and efficiently to all questions! that is the demand of the people ?!
Hello.
I bought a Renault Zoe two weeks ago and as much I was satisfied with the welcome and the professionalism of the seller, the result was a long obstacle course. I had to call myself the old woman of the appointment for the restitution to learn that in the end it was postponed to the following week. At the second appointment I waited more than 3 hours for the restitution, I had a commercial gesture. I think that if there had been no additional troubles behind I would not have been so disappointed, but during the restitution I asked why the date of the technical control had passed "don't worry it will be corrected on the new registration card ". And not a week later, I have a call to warn me that the technical control has been forgotten and that we have to go back. It is not professional and I keep in the end a bitter taste of this purchase (and yet the car is top).
Very nice vehicles all price range corresponding to the vehicles. Very good opportunities. Small flat the prices displayed do not indicate the commissioning costs
Lots of vehicles presented in the store. The sellers are professional, so you have to be vigilant about the proposals and take the time to compare with other offers.
Reception for a revision a little long and solemn. Nonetheless comfortable waiting room and very welcoming staff
All the people (mechanics and personal) were super friendly smiling, tire problem the day before a big start on vacation and despite the lunch time they could fix it very quickly for 35 really pleasantly surprised Renault space recommended! !
Purchase of a new vehicle, good reception by cons the vehicle was not ready for delivery so obliged to wait 1:30.
I had my windshield changed. Car deposited in the morning, recovered the evening of the day.
I forgot and left electronic tolling devices, camera glued on the windshield, the recovery of the car, they are carefully kept and preserved so that I can re-glue them after.
It's great!!!
Garage to flee! Exorbitant rates. 500 for an overhaul and two brake pads ....
Reception with valet, then hostess for a review appointment at 7:30 am with replacement vehicle to collect, all in under 30 , smile and politeness in addition! Bravo continue!
The host super nice, technicians are super pro! a 5 star experience for your car.
Staff unfriendly and obviously nothing to do with their customers! I came from far away on purpose for a creaking problem in the trunk in my laguna coupe yesterday, I got out a mind-blowing price range from 200 to 1000 for a search for noise when it probably comes from a manufacturing defect on the assembly line at the trunk. Of course my car from 2012 is no longer guaranteed they refuse any support because it is not a mechanical breakage. Technocentre experts on forums have injected a resin into the uprights of the trunk to alleviate the problem. But when I asked if there was a history I was told that no there was nothing without even bothering to check. Between that and the cracking problems of the well-known RENAULT dashboard of the laguna 3 for a car sold for 40,000, it's just grotesque the work of amateurs. Renault can't even recognize its mistakes. Never again in my life will I buy a car from this brand they disgusted me.
I left my vehicle in overhaul and as usual it was perfect !!!
Very professional, excellent reception, dedicated and competent to find a small ecological, comfortable RENAULT, very pleasant to drive, as well in new as for an occasion. My daughter is delighted.
I wonder what I paid. Leak in the coolant, poorly closed hood that opened in town, fortunately in a non-busy lane.
Concession to flee !!!!! It's a shame not to have the time to publish the horror experienced following the purchase of a new Scenic 4 (appointment 11am to pick up vehicle / departure 5.30pm, no comment ...)
After waiting 30 minutes, it was not possible to change my crossover light bulb on my Duster.
Good experience ! Fabien was very available throughout the process for the purchase of a new car. Thanks to Kader for all the advice during the delivery of the vehicle.
Whenever I come, I have shit!
Once, they had forgotten to note the revision of my pro vehicle. Too bad, a day off for nothing!
Another time, I come 10min before the closing service spare parts. Oh no, sir is in a hurry and tells me to come back tomorrow!
Another time, I ask for a quote for a pet leak. When making an appointment, "no problem, you will have your vehicle the same evening". At the time of depositing the vehicle "You will have it in 2 days". In the end, 5 days of immobilization for a small leak !!
In short, unfortunately for me, this is the only garage approved ZE next to me, so I'm a little obliged, but otherwise, I strongly advise you to go elsewhere!
Nice welcome. A big thank you to Mr. Einheber and Mr. Guiochet for purchasing our Dacia vehicle!
2nd vehicle bought second hand after a Clio 3 RS a Megane 3 RS
Test the vehicle, good price, good advice
Thank you Arnaud Canteloup always available and responsive
Not very exciting, disappointing.I fell, a Sunday a.m on a non-hot salesman not very motivated. Brief estimate, the speed of my vehicle without taking the time to properly indicate the exact model and add the options on the web page of the argus.Finalement I went to Peugeot who took the time to fill the record of the argus to make me win + 1500 on the recovery and I gave in and chose a 208 instead of a Clio.Il has better things to do, too bad I let the person smoke his cigarette quietly at home. 'outside,
Completely renovated with a more personalized welcome. Restitution of the car to optimize, expected well 15min
Long waiting time when removing and retrieving the vehicle
Great welcome from the workshop side. I come on December 26 for a problem of bolt blocked on the brakes that I change myself: the regulator remains smiling while the workshop is full and ten vehicles want to enter. The Renault minute receptionist listens to me cordially and offers to see me with a mechanic. The latter agrees very gently to repair immediately what takes him ten minutes when there are really people. It seems so simple but I had already made 5 garages which had offered me the best an appointment three days later .....
They are bad.
Waiting despite Appointment, Revision half done of the 3 zoe, not washed despite my 3 reminders .. short .. loss of time at a so-called large garage and in off-peak periods.
I manage a fleet of cars and the comparison with Audi and Mercedes is abysmal.
Excellent welcome, the customer is their priority, well done and thank you
I bought a new dacia sandero techroad in this garage.
To begin the delivery service is perfect, Mr. Dedina has been pro, attentive and accurate in his explanations. I'll put him 5 *.
Regarding the Commercial Department, I was advised by Mr. Z., a young commercial beginner (This probably explains his methods). His argument is approximate, and sometimes even false ("the techroad version stops this day - in September - but 2 months later it is still present on the website), and he is more eager to join his colleagues to eat a couscous to take care of a customer Interested by an accessory (210 ) I ask him ten days before delivery if he can make a gesture on the pose (about 70 I think) No return until on the day of delivery (where we met without seeing each other twice in the waiting room and then Mr. Dedina calls him and comes sheepishly and surprised to see me tell me that he could not make me this commercial gesture (70 manpower I remember) in view of the margin on the vehicle (more than 14 000 ) ... I would advise RRG intensive training to improve the pitch and the customer relationship It is not enough to sell the car, the margin is also done on the maintenance and various benefits s that the vehicle will need then over several years .... If confidence is not present from the outset the garages are numerous in the area to perform the maintenance ....
Very good experience of buying a Twingo last month. I really appreciated the relationship, the excellent advice and the availability of my advisor, Mr. Chrystopher Poujol, whom I highly recommend.
Few accessible staff despite the vastness of this dealership
Sales advisor pleasant and smiling which facilitates the purchase of the vehicle.
Despite some difficulties with the delivery service, the package remains positive.
A very attentive sales manager who takes into account the needs of customers, and who does his best to solve potential problems.
If you arrived by car, a valet offers to park your vehicle, very welcome.
Seller who does not want to sell. Disastrous vehicle reception. Not at all what you would expect from a large concession
Pleasant sellers but not at the top of their skills, unable to make a simple warranty extension!
Very good experience with Mr Ciette, vehicle delivered to your home with disinfection on site and its certificate. Enough to take full advantage of my new car. Thank you
To flee ! Very unpleasant customer experience !!
- Very very big difficulty in parking in the garage despite making an appointment.
- Cold reception.
- Repair time greater than that announced, without being warned, without any other proposed travel solution.
- Try to call the garage but fall on a platform that will transmit the message, never call back!
- Invoice presented greater than the quotation stated !!
- Very very disappointing overall experience.
- I do not recommend this garage.
urgent manufacturer recall on a brake problem, refits from Boulogne, no availability, it is even necessary with Versailles, unacceptable !!!!!!!!
After my purchase of a new vehicle from Renault in Boulogne, very welcome and a serious team listening to me. I will go through them without any hesitation during a next purchase. I would also advise those around me as well as my loved ones.
In short ... I am at Dacia.
See you at 7:45.
I have to insist on being cared for because I have to go to work.
A hostess tells me that she does what she can .. her colleague is late ..
8:20.
A mechanic arrives, make his diagnosis.
I want to take a vehicle.
Problem I am in front of a girl with a condemned smile to death.
Professionalism and reactivity close to zero.
Obviously it's complicated to have a vehicle ..
In short I can not have a vehicle and I'm late.
Thank you Dacia.
Correct service completely spoiled by a HALLUCINANT waiting time: by having an appointment at 8:30 am for a review, 30 minutes of waiting to simply leave them my vehicle !! Thinking about changing my vehicle, I take this endless wait to find out from a seller for a used vehicle: I almost had the impression of disturbing! At the time of the agents and others, it is incomprehensible that there is not a proactive action of the sellers with the customers in the hall ... instead of discussing between them !!
Excellent welcome, warm and professional!
The sales team as well as that of the secretariat attentive, always ready to satisfy the buyer with a smile and a good mood.
The purchase of the vehicle had to be postponed several times (extended period of bank credit) but the concession was more than comprehensive!
Hat Renault Boulogne Billancourt!
As cold and white as a hospital, the welcome is at the bottom of the garage to say the desire to treat the client. Smiles are absent as in a morgue.
Obviously I can not put less.
Acquisition of a used vehicle. Commercial simply to absent subscribers without any communication (whereas I had had it the day before on the phone) waiting more than half an hour without anyone taking care of us. I had to go get them several times for a salesperson to deign to take over from a certain Ludovic. so as not to name it (..) and that we finally move on to delivery ... We are coming ... Revision most probably not made. Why probably because the salesperson is unable to confirm this to us! I imagine for his discharge that he picks up the baby at short notice but still! How can we deliver an unrevised vehicle when Renault sales representatives keep arguing that vehicles are completely overhauled before delivery !!! The vehicle has nevertheless received the modifications that had to be made so we agree with the sales representative that the overhaul must be carried out in the Renault close to my home. Case to follow ... Especially since an element was missing on the vehicle! The delivery was accepted because I live far from Boulogne but I keep a certain bitterness for this delivery this organization and the total lack of professionalism, the correction, the casualness and limit insolence (the day we saw it) of the commercial initial.
I was at the Renault Minute, very large, super clean, well organized, nice and numerous staff. I didn't stay for lack of time so I can't say anything about the performance but it looks very good.
A pitiful service! An hour of waiting, while I made an appointment!
