Groupe Renault Reviews

If you are looking for a sales person, they are all talking about their weekends around the coffee machine ... while customers go around the VN 3 times in a row ... No comment

Catastrophic!

Coming for four worries, I come out with three interventions or advice not completed and a questionable repair.

Home cold and incompetent, we leave you leek without taking your problem to heart and we are unable to solve a minor problem. I hope that my status as a foreigner has not earned me this scandalous treatment.

First and last time.

600 euros fees charged in addition to the price displayed! And of course everything is mandatory says the seller! I got myself! I am looking for a remedy because it is unacceptable to lie so much on the price displayed! Obviously I do not recommend this point of sale because of its practices! Too bad because wide choice of vehicles!

Very bad experience which called into question the confidence I had in the Renault brand. After an excellent 8-year experience with another Renault dealer, I bought a Dacia Sandero on May 12, the day after the de-containment. By email, the sales representative sent me a copy of the advertisement posted on used Renault, with the photo of the car and a technical sheet. No information on the condition of the body. I sign on May 13th asking that the car be ready for delivery on June 20th. Living in the Oise and having travel difficulties, I asked a friend to come and collect it. Once I got the car home I quickly noticed "the many scratches, dents and even a hole in the windshield. I asked the sales rep for the photos before the purchase, he refused. I repeated the question to the manager a few weeks later, he did not hold back from answering me. Another Renault garage made an estimate in the amount of 500 for the repair. Among other things, from the start, there has been a noise in the hood which has forced me to already make two appointments with another Renault dealership. After discussions with Renault customer service, I filed a complaint without obtaining any satisfaction. I can only deduce that RENAULT authorizes and covers these forms of not very transparent practices

We changed the gearbox of our company's function truck. 1 month of warranty expertise. And the engine mount on the gearbox side is broken. We left for 1 month of expertise. The car is barely 2 years old. I do not recommend this garage.

Most people on the workshop side are polished, however 45 minutes of waiting to leave a vehicle by appointment to change 2 bulbs (meeting 8:45 am picking up 9:30 am) and one hour waiting to collect it (meeting 6 pm wait until 7 p.m.). Lamentable!

I put a star because I cannot zero it.
Deplorable welcome, not a hello when I arrived. I had an appointment at 11am and I was made to wait 20 minutes for someone to take care of me.
The person who took charge of me was dishonest.
Telephone unavailability, discourtesy, incompetence and dishonesty are the adjectives I would choose to describe the service provided. Which has not been returned since I recovered my car without anything having been done after a day.
I have been a customer for 22 years in this garage and well I will no longer be.

Vehicle amene car approved front right shock suite. A month of unavailability boulogne has no service bodywork is renault clamart then a subcontractor because Ford brand. Result of defects. Very unsatisfied

Home friendly, revision ultra expensive, more than 500 euros, a flashing not working I asked them to change the connector seen that by moving a little son that refonctionnait, they finally called me to m ' announce an additional budget of almost 350 euros for the flashing light, telling me that the cable was cut and that it was not just the connector ... I refused and I confirm, it is indeed a false contact at the level of the connector because by moving the flashing a bit works ... I think they tried to inflate even more the note which was already exorbitant and I will therefore manage on my own!

Very welcome and service. We are very satisfied with the transaction we were able to make. A big thank you to Mr. Vallet

Excellent welcome and very professional team. Thank you Vincent and Adrien for your efficiency !!

Deplorable, I just bought a car at RRG 15 days ago, I see what takes the water, a real bathtub. Could not reach the service. 30 such calls to take an unsuccessful appointment. I will never come back. Eric Lavaill

Obvious efforts to welcome customers in the place, but a miserable customer treatment in the end: RV given 10 days before for a change of windshield; arrived at the appointment to hear me say that the piece had not been ordered "because you never know if the customer will honor the appointment, we wait until he went to the workshop to order." This is information that I would have liked to have been given when I made an appointment, since this is standard practice at this establishment. Nothing was offered to me later to catch up, the establishment did not really feel concerned: the appointment had been taken by "the platform". A serious commercial approach would have been to send me a message directing me to confirm my order. In short, when the business practices of this establishment have evolved, it will be more advisable.

Bonjour,


Le sens du commerce et du chiffre ne vous donnent pas le droit d'arnaquer vos clients.

Excellent welcome and great efficiency and kindness from the commercial Vincent Trochon.

Excellent support from reception to sale from the sales advisor (VD)
Patient, frank, clear and sympathetic.
It's nice to have professional and customer-oriented attitudes these days ...!
Go there serenely :-)

A nice place if you want to buy a ZOE, the commercial "Elec" has been on top for a long time.

Hostesses and waiting area very pleasant to support the vehicle

Opinion on Renault occasions: Very welcome, great professionalism, many details on the cars sold. Takeover of our very simple old car. I recommend.

Very happy with the welcome and the quality of the service! Ludovic Humbert has found in our means a car that meets our expectations. The whole team was really sweet. I recommend this dealership and its staff!

The maintenance-mechanical service is not at the level of what Renault claims: having problems following an overhaul without anyone seeming to care, to the point of needing to move because nobody takes calls ... it's heartbreaking, and wastes time. In addition, the answers provided were tainted with lies (diagnosis without saying a fact, which was not etc). Little story that must have resulted in a tow, following an electronic anomaly (because the diagnosis had not been made) ... and 10 days of immobilization of the car !!! A solution was then found (diagnosis found!), The car works again. Only positive point, the story ends with an apology, and a maintenance operation "offered" (which could have been avoided, if the staff listened a little to what they were told at the very beginning!). I admit that this tarnishes confidence in the reliability of the brand as for its know-how on the monitoring of these vehicles ... the staff makes you believe with a certain empathy that they will help you (that's wrong!) ; they tell you that they re-contact you at such time ... and don't do it !! enough to be a little tense! Fortunately, not all garages are like this. Favoring a small structure is certainly the best solution ...

Very pleasant personal garage listening I came to the base just to see a used vehicle I had called in the morning and was stumbling on Franck very nice person and listening whether on the phone or in the store blow final result leaves with the car that I came to see and recovery of my vehicle more than what I expected thank you to Franck and thank you to the group rrg Boulogne

I am their deliveryman so personal at the top and all nice

Even if the reception is rather pleasant, it is necessary to wait more than 2 weeks to make change a game of plates and to the double of the price which one finds in networks discount, which took me on the field without an appointment ... CQFD
PS: Ferodo brand brake pads instead of Renault ones

Excellent service, starting with pre-sale advice until delivery. In all respects what was announced at the start of the sale. The follow-up was very well done. Valentin and Elodie are pros!

Tony and Thomas were very friendly. Tony followed us from the start, listened to our needs and advised us well on the vehicle that suited us, and Thomas gave us a top presentation of the vehicle and its features during delivery. It s not the first car we ve bought here, it won t be the last. Thank you.

Too much waiting, staff not organized nice but they are overwhelmed. For a repair a few months ago I came to recover my vehicle they lost my car this time the icing on the cake. At my every visit there is a problem.

Excellent hospitality, efficient service. Ask Fabien Vallet, this consultant is a director of dreams!

Good welcome.
Good work and very serious.

Very welcoming, customer relations and impeccable service
To recommend

Suite de mes aventures,






le constat est dur.





















Pour une voiture silencieuse c'est un peu dommage.

I returned my Renault Zoe which really did me a favor. Warm welcome. Thanks RRG.

I left my vehicle in bodywork in their garage after an unresponsive disaster.

Impeccable welcome, good service. .. pleasant frame ...

Bonsoir,

Aucun accueil du service commercial, aucun commercial n'est venu me renseigner ou me demander si j'avais besoin d'informations.





(Heure de visite 17h30 concession vide)

Following an accident, I leave my vehicle pro for the passage of the expert and they told the expert that my vehicle was not there.
I had to take a second appointment and lost almost 3 days of work.
In addition I leave a utility kangoo and I have the right to a twingo on loan.

A very large Renault garage at the gates of Paris. There is also a large exhibition space for new or used vehicles. The welcome is always warm and professional.

After buying my 4 ZOE, I chose this concession, in front of a very nice welcome. Yola Forgeot my sales representative took care of my procedures for parking in the Paris region and remained present after delivery for my questions.

No one because 1 commercial for new cars and at least 10 for occasions.

Arrived at the parts store at 4:45 pm, the seller refused to serve me, saying that it has closed (knowing that the store closes at 5:00 pm). Inadmissible !!!

The seller Mr Canteloup is very professional, familiar with his job and very pleasant. At the reception of the vehicle, the person was also very nice and explained all the features of the car.
Congratulations to the whole team.

I went to get my new ZOE RRG and restore the old. Everything was ready and the friendly welcome. Fabien Thomas Dedina Vallet and very professional. The quality of the explanations of new functionalities and implementation of hand very good. Thanks again to the whole team !

The mechanical services are professional and listen to the customer to find the best solution.

I recommend this Renault dealership which for me is the Renault showcase of the Ile de France. Professional from making contact with the sales representative until leaving the vehicle upon receipt thereof.

After purchasing a vehicle this summer, I confirm that I had to deal with efficient and available salespeople, especially Mr. JOUAFFRE, whom I highly recommend for his professionalism and availability.

Very welcome, large branch + service RENAULT mobility.

A deplorable telephone reception, a professional who picks up but continues to talk with his colleague about the sport and his hanging arms. I call at 11:30 to find out if a C3 is available. The saleswoman confirms the presence of the car in the garage. I'm 1h drive. Arrival on site person to welcome us. A group of salesmen laughed laughing around a table while we were in front of them. It's up to us to say hello and ask someone to advise us. The saleswoman finally tells me that the car is under revision. A big joke !! What a lack of professionalism and cordiality. Run away from this garage !!

Et sans rendez vous...vous avez le droit de laisser votre voiture une semaine :-)

Rent client, I have always had a good welcome and good conditions to rent a vehicle. Each time, they were in perfect condition. Nothing to say, much more pro than traditional rental agencies.

Making an appointment which is useless apart from waiting almost 1 hour to ask us to come back 2 days later ... Especially if we have to come back it's their fault because the repair was poorly done. Really disappointed with the services. Who better than Renault can maintain your Renault at any garage except them.

Dishonest until the end on a revision on a Twingo: invoicing of a cabin filter when the Twingo has not equipped it and overcharging of all the elements compared to the online quote. I am promised a refund in 2-3 weeks (91 in total anyway) and 1.5 months later I still haven't received anything !! Avoid at all costs !!