Groupe Renault Reviews

What kindness in this concession! And then the staff really knows what they are really talking about a good choice to take their first steps in the world of Leasing. I recommend !

Very disappointing experience with Renault Mobility. On arrival at the car park, the car was impossible to move (parked in place at an angle and 2 cars blocked). I was charged 36 for this rental which did not take place. Since I have relaunched 3 times the Renault Mobility service that tell me they can only wait for the return of the agency Boulogne (which does not answer) for the refund.

I came to collect my ordered vehicle from Vincent Drochon at the Avenir Automobile garage in Vanves (in whom I have total confidence). He was excellent counsel and showed patience.
The delivery was made by Kader LAOUBI. His explanations were clear.
Everything went extremely well. Both took the time for the sale and for the delivery and handing over of the vehicle.
Welcome to Renault Boulogne Billancourt.

I find this place and friendly but the bakeries there is nothing to the place haute pouffffff!

Positive experience. Franck, commercial, friendly and very professional. Very quick vehicle availability. Also very professional delivery with Elodie, passionate about her job. Renault Boulogne: 20/20.

Very, good services when I bought my used car sales and delivery.

Incompetent is a very weak word for qualified the seller we have been dealing with he does not know are working is a shame suddenly the delivery time has not been respected c is very unfortunate. On the other hand the young woman who made us the demo of our Espace5 was very nice and competent.

To avoid !!!
I make an appointment for a review, I arrive on time ... I am greeted and told to wait .... wait wait wait ... I waited 35 minutes. I left when I realized that I still had at least 30 minutes left.

I do not see the point of making an appointment. It is about not respecting the customers.

I tried this Renault and will never come back, that's for sure!

I don t put my feet in there again I got smoked go to Peugeot

For the special part: just the minimum required, issuing a brochure and a tariff, it lacks warmth and conviction, we feel more concess' able to manage fleets than work with private individuals.

Excellent quality of service / advice / follow-up.
Complete and perfect delivery and explanations of the vehicle!
With a lot of kindness as a bonus.
And then Delighted with my Zoe that I have the pleasure of driving every day !!
No really!! COME!!!

For the welcome, the professionalism and the quality of the vehicles presented for sale ... the price? ...

To flee even though it is a branch. See Facebook posts

Good welcome and good advice. The seller made me feel good. I will come back to see him in a few months.

Renault Boulogne Billancourt, unprofessional, mechanical reception very unpleasant and does not answer the phone, poorly organized.
Bad language on customers when they are not in front of them.
Finished for me this garage.

Thanks to Elodie and Jean Michel for our Clio which will allow us to go on vacation in safety.

Very long. When they start to replace the belt, they realize that they do not have the room ... And finally, I ask if they have made the levels, they answer that yes, and before leaving for vacation, lack of oil, coolant, and pressure ...

Disorganized, slow, inefficient ... Last time
On reading the reviews the sale does its job, the after sale no. 2 months to reprogram a key, 3 passages because we forgot to make a bank imprint, 1 raised to the service because we had forgotten to take my phone to tell me that the key has arrived (knowing that my num is in my signature mail) and in the end while I ask to send the bill to my company, I am told at 19h that I have to pay the bill (300 for a key). Seriously she poor image of the brand you send back by your amateurism. After all the negative reviews that I read you do not pay attention to the returns of your conso. Next car? Not a Renault!

I dropped off my vehicle for a service and a manufacturer's recall. Perfect work, great welcome with a valet who takes charge of your vehicle as soon as you arrive at the dealership. I highly recommend this concession for its professionalism

Home nice but the vehicles are not prepared despite the ads on the internet so for a crush it's difficult.

I bought a used zoe and bah not disappointed at all with the car of the super nice seller and good advice and service in general I highly recommend being a dealer

Thank you Tony for having found me and delivered my scenic in time for the holidays!

following puncture. 140 euro for a continental tire on a mega one so 280 euro for both + labor 400 euro for the front axle, the most expensive I have seen for this tire on the internet was 90 euro,

Hello, I am contacting you on behalf of my grandmother, Graziella Vernerey, who raised an alarm during her vehicle. This alarm has never worked, since removed by the dealer in Boulogne Billancourt since July 2017. More

Welcome, Replacement vehicle available.
BUT, no one tells you about the repairs made.
In my case, I had vibrations in the windows and speakers, I'm told we did "something" but I see that nothing has been done, the vibrations continue. I'm waiting for the next appointment to have a review truncated.

I went for imfos about a vehicle I was very well received the seller was very professional and my very well informed. Thank you again.

Hello I wanted to say that the delivery process and very nice Small Posters welcome and discovery of the vehicle under a tarpaulin to listen to just a small regret a person to greet customers and dispatcher according to their request otherwise delivery of the vehicle very pleasant

Very nice reception and waiting area for customers.
Work carried out in accordance with the manufacturer's standards.

Hello.
I went to this dealership to buy a used Renault car, but frankly the seller's reception leaves something to be desired, no glimmer of professionalism, no advice, absolute passivity. We were with him on an appointment and he took a client for 10 minutes at tel and that's when I could see his smile and his interpersonal skills. I left the meeting to let him finish his conversation as it was.
I am very disappointed for a first contact.

I have been waiting for 1 week for news of my car (an appointment was set for Tuesday afternoon, then postponed to last Wednesday). Without being, strangely, remembered since, I tried several times to reach the mechanics by phone to find out where we are. IMPOSSIBLE MISSION!

Garage to flee !!!!! It's nice to have a brand new garage still have to have people counting ...... it is inadmissible and after that complains about the working conditions .... still it is necessary to work a minimum

A welcome full of skills even if the restrictions of Covid-19 limit dialogue.

Appointment made in August for the overhaul of my clio IV, around 430 euros, they forgot to notify me by SMS that the overhaul was carried out, if I did not go there around 6.30 pm I will have recovered my vehicle the next day, moreover they called me two days later to tell me that they forgot to put the maintenance book back in the glove box, working during the week I go back there on Saturday and I am told that 'they don't know where he is and that you have to come back during the week ... for a performance of 430 euros it's deplorable

Waiting times to repair a 3-month car is not kidding in more the reception is zero the phone calls we do not talk unpleasant and in addition we hang up on you you are downright bad whether in customer reception know there has people looking for work change your staff A FUIR !!!!!

Impeccable quality of service! We were remarkably advised by Elodie and Arnaud Canteloup for a purchase that we are sure not to regret!

I left my contact information so that someone would call me back to buy a car, but no one called me back. ...no

Very smiling and pleasant hostess, very correct reception level, slightly explicit vehicle delivery

They are great there he explains you well he helps you well he has nothing to say not positive on er

A salesman who leaves his customers to eat ..... Is this normal?
Not for me

A ping ping between the center of Clamart and Boulogne to know where we will pick up the vehicle, finally it's Boulogne, and as the logic want, at 16: 45, affluence at the reception, you queue 25 minutes to hear you say it's not the right counter, and there, the other empty counter and we wait his turn, the colleagues of the mechanics, can not take the counter body, that's the polivalance, and especially the customer service . Still very big efforts to make compared to competitors!

That's when I bought my new car very well welcome the very nice sellers.

Help, incompetence, negligence, this garage is a scandal, a shame for the brand .... I put a star, because it is the minimum, but it is not worth it. To flee...

bonjour




Adieu

My wife and I were looking for a car.
We met Vincent Drochon during the open house on June 14, who understood what our specifications were.
We would like to thank him for the quality of his welcome, his attentiveness, his competence and his kindness.

After a 3rd breakdown in 2 months on my Clio IV estate gt, my vehicle was taken care of by the Renault workshops in Boulogne Billancourt. After 3 weeks of waiting (without loan of vehicle of course), I received a call from the garage telling me that a reprogramming of the gearbox was made but that "in my opinion, the problem is not solved for as much". In the meantime, one thing is certain: I have been relieved of 148 euros. And my vehicle broke down again 2 days later.

1 hour of waiting despite an appointment ... 2 days of immobilization for an overhaul, a few adjustments to be made and a technical control to hear me say that they could not do the technical control and that I must leave my car all weekend + Monday. Monday evening, still not ready. Tuesday morning, finally at noon the car is ready! Mind-blowing! Inordinate waiting times. Staff who pass the buck. No !

Now we have to make an appointment for the Renault Minute service .. We are far from the pub where we do not even have time to drink his coffee that your vehicle is already ready ... besides I have never had right to a coffee ...

30 minutes for not being able to contact the garage through a poor operator who works on a platform for 4 desperate garages who tried to put me in touch with 5 different people without success. Impossible to know at 5 p.m. if you can collect your vehicle in the evening and no information despite the email sent in desperation by the operator to the garage ...

Friendly seller to listen and very good advice. Who knows the vehicles, their capabilities and options.

Second time I go to the Renault Boulogne Billancourt garage. After buying my vehicle in the same place, it was missing the alarm at the time of acquisition. Pick you up in June after going back south. Delivery of my vehicle to the garage by specifying the urgency. In the evening, no news from the garage. Presenting me to retrieve it, the answer was "We did not know the vehicle was in the garage ???" So back 2 days later for the installation of the alarm. Loss of a week of vacation ..
Yesterday so November 19th I give my vehicle bodywork service after spending more than a week to order the part. No news of the vehicle for more than 24 hours and the worst, no one could tell me where was the repair, neither the home nor the customer service that also hung up on me It's really scandalous and this made the second time in 6 months that I have problems communicating with the services of Renault Boulogne and I think it will be the last time seen how are treated customers.

Impossible to reach the vehicle delivery service, I called 4 times, the switchboard answers quickly and kindly, but whatever the call time 9:30 am, 2 pm and 4:30 pm it is already too late to be transferred to the service longed for. We should not be surprised then by the drop in the belly of the group ...

Hi for my part all went well. (My review was made on January 19, 2018).
It is always a plus to leave your vehicle the day before for people like me who have shift schedules.
I was dealing with a big, very professional and attentive bald. The only negative point remains the wait but hey we have the right to the nearby coffee lounge as well as the show room of new cars.

Very nice people but then there is no communication between the services and with the customer. After the loss of my registration, I had a appointment for a review (2 months after) which ended in a failure because no one had reserved me rental cars. THAT TIME LOST LABAS !!!!

Failure to repair badly, forced to return a week later after being in a carafe on the periphery, new failure appeared as if by magic (only the entire ignition beam to be changed, a straw, when the end of repair report mentions that everything is fine ...), defective indicator and counter bulbs at the reception (while before everything worked), and dashboard screws found on the passenger carpet, all for more than 500 (I spend on deadlines and approximations - car not ready, in fact if but in fact not !!!)
To flee !

Many car choices, nice sellers and not enterprising.

The team has beautifully played the game by organizing the surprise and festive delivery of the car for our children's birthday.
In addition, our used Twingo was prepared with great care following our observations on various points during the purchase.

Excellent welcome. Informed and very professional advice. Thank you, Monsieur Jouaffre.

Lamentable, 3 weeks to make an appointment I take it on Friday they tell me 2 days to do only a diagnosis and 1 day of repair (emptying + forced regeneration). I tell them that I absolutely need the vehicle on weekends. They promise to call on Friday night but do not call me back and they are unreachable. On Monday I call them the car is not even started. Obliged to recover the car not made with full warning message. RBB is a flee if you do not want to waste your time.

Excellent service, I'm super happy I found exactly the car I wanted. Many thanks to Anthony Gomes for his professionalism and his advice from start to finish. delivery and handling of the car at the top. Thank you also to Elodie Laureys for her professionalism and her explanations regarding the functionality of the car which were very clear. 10/10

Request for information or parts from the after-sales service.
Qualified and welcoming staff

Overhaul and puncture of my car, in principle the professional insurance of my company covered all the repairs, unfortunately no, very surprised I had to pay out of my pocket without being notified by Renault as it was agreed.

A friendly staff and pleasant which makes me forget my bad experience with their colleagues from St Cloud. Wiper blade bought and immediately replaced in 2 minutes flat in hand! Thank you and a +++ for the gentleman at the shop / sale who by a nice magic trick made my happiness and my security. Thanks thanks thanks !!!

Scam beware and check your cars well before leaving. The mechanics do what they want in your cars. After leaving my car a week, when I wanted to pick up the car does not start, I found that the seat to move is well changed position. It's for you to guess.