Really a great experience and a very good dealership, I ate good, dranked cold water, all while waiting for my new fresh 2017 GMC Terrain, and all I was there to do was to get parts for my old car. Fody made it seriously happen for me. Yep!
worked with john in parts to get part i needed installed right away,.
he was fast and friendly and got what i needed the next day.
i called Mike in service, he got me in,made the repair and more and got me out in the same day. great teamwork,.they did not care that i bought my car elsewhere. good customer service. free shuttle was very nice too.
every one was nice and friendly and wearing masks.
I had no been there since grossinger days and the place looks clean and modern now.
i will be back.
Jon Moscovitch is a straight shooter. A pleasure to deal with along with his staff!
I love the energy at the dealership, everyone was welcoming and very informative I would definitely recommend this location for a great car buying experience.
They took the time to find intermittent problem with my suspension. I appreciate the use of loaner vehicle while my truck was being repaired.
---- -----------------Updated 6/25/2020----------------------
Replacement of my starter went well!
Nick D was a amazing salesman. He made sure I was In and out in less than an hour and a half.
This is the first time I have brought my car for service. I bought my car when the dealership use to be Grossinger and so I did not know what to expect. I found Zeigler Buick to be very professional. They greeted me and were very attentive to my car's needs. I sat in the comfortable waiting room which also had free Wi-Fi. In less than an hour, my car was ready to go. I would highly recommend this service department.
I had a good experience at Ziegler Miguel was very friendly and I just love the cars would love to purchase more vehicles soon!
Great easy no-nonsense sales experience with Amadeus. In and out in little under 2.5 hours. Sales Manager JP didnt waste my time and walked out with a sweet 2020 Acadia at a great 0% down-72 month term.
I had a great experience with Omar. thank you so much for your help!
I had a brake issue. Felix, my guy , was awesome! He took care of everything while i had their complementary coffee, fruit, doughnuts, and granola. Comfy chairs, tv, WiFi helped with the wait. My third time coming here!
This was my worst experience ever. I have been coming to this shop for years. I have spent over 10k in service and repairs to have the outcome I had today.
I took my Stx to get a grand flush and to find out why my trunk will no longer open.
After being there for 2 hours the sales rep (who was the only reasonable person there) comes up to me to tell me my flush was completed and that they found my transmission lines to be leaking and that it will be 420 to replace them.
I proceed to tell them they change the lines previously at my last visit. Once this was confirmed the sales rep went to speak to the manager.
When he returns he now tells me it's not the lines but the entire radiator that will cost me 1800...
After arguing that this was a mistake on their end management would not budge to I decline the work and ask for the original service I brought my car into for.
Another 30 minutes go by and the sale reps returns with my bill stating " we did not diagnose the trunk problem but we need you to pay for it today and come back another day and pay again to find out what was going on."
At this point I refused to pay for anything other than the trans flush which after another meeting with the manager was approved.
When getting my car returned to me it is always washed and clean after all service they return my car unwashed and dirty for the mechanic who had serviced it.
I will never go there again and I recommend everyone to stay as far away as possible from this service shop.
Best service around. I m so happy to have bought and serviced my car here.
Jeff was very responsive from the beginning and followed through to get us the deal we wanted. The process was seamless and over all one of the best car buying experiences we have had.also thank you geio for getting us a great approval
Astonishing costumer service! Resad was great help! I am definitely coming back here for my future purchases.
Had a very pleasant and easy experience purchasing our vehicle here. Our salesman, Nick, was very helpful and great to do business with.
Very happy with the service
And customer service
Robert was very helpful
With my concerns for my vehicle and great
Service was provided fast and easy.
I am so excited to finally own a Jeep Wrangler ! Thanks to Miguel and Geio they were able to help me out even though my credit was in a tough situation they found a way while no other Dealer could! Could not be Happier thanks Zeigler!!
I totally would recommend anyone to this Ziegler location because of the friendly atmosphere it has. I wasn't pressured to buy a car and the salesman was very transparent on the pricing and fees which made me feel more confident that i was getting a good price. These guys are professional and have a keen focus for customer satisfaction.
I have had nothing but a smooth and positive experience at Zeigler Lincolnwood. Not only did Jon help me find the perfect car, but he keeps in touch periodically and ensures that I am happy with my services at all times. He stays on top of all of his clients, and that is not something you see nowadays from many people. Jon and everyone at Zeigler really do a great job at making the customers number one priority and I look forward to working more with him in the future.
Udi Rosenblum
5 stars for Ziegler in lincolnwood and for the service person jeremy and matt they are the best and very helpful Thank you
Jon Edwards / Sales Manager from Zeigler Lincolnwood is an exceptional sales rep. He has great customer service skills and so knowledgeable in his profession. We purchased a Chevrolet Silverado and the whole sales process with him was stress free and we got an exceptional deal.Definitely go back when we are in the market for our next car purchase, highly recommend!!
great service and staff. thank you jeff and nick for getting me in my new ride!
I ve been looking at getting my first car for 6 months now. I decided to come in this Saturday and I m glad I met Miguel he helped me pull the trigger. If you re are hesitant on getting a car please see Miguel!
Excellent service. Fraz was very helpful as always.
Ray Jando took the best care of us! I would definitely recommend you contact Ray if you are purchasing a car.
We were searching for a used car for my son so we were not going to make a large purchase, but Ray gave us the same level of service as if we were looking at new cars. Ray listened to our needs and showed us several cars in our price range. We locked in on a car and Ray gave us a great price!
Thanks Ray.
Staff are very welcoming. I had a great and very positive experience. My salesman Victor took the time to explain me all the details regarding my car, this made the buying process very easy and I left with a great deal on my new car. Great customer service will definitely be recommending Victor to the people I know.
Great customer service under this new ownership. I was in and out within the hour. Tony was very helpful, informative and accommodating.
Nice staff, ok selection of cars, just not what I wanted. Nice building too.
Rene did an amazing job see Rene for your new vehicle!!
Very Friendly and courteous. Supplied all information needed to make decisions. Would come again for service. Good job.
Jeff is amazing,i received the perfect car perfect deal thinks to him,ill recommend him to everyone, I'll give 10 if i could
100% satisfied
Jon Moscovitch is so wonderful to work with. He s patient, works very hard and cares about his customers. He will do whatever he can to get you what you really want so you don t have to settle (including all colors, trims etc!)
Everyone at Zeigler is very helpful and kind.
I highly recommend Zeigler and Jonathan.
Great friendly workers help me get a car regardless of my credit they didn't give up trying to help me until I got approve and went home with a car the wait was long but well worth it thanks to Hector and Richie for all the help
Fady was a great salesman! Very nice and knowledgeable. He made buying a car fast and easy. I would definitely go back there and do business with him again.
Worst dealership service every went in for service , had to have brakes replaced. Was supposed to take a four days, never got a phone call to tell me the part was in. I called twice to get status and as for the service staff to update me. Ever got a call back. Even called and asked to speak to speak to a service manager never received a callback from Roger either. Called back again ask to speak with the service manager Roger and that was three days ago . Do Not go here find another dealership
Fantastic sales people and very friendly! Thank you jeff and jp for working with me today!!!! super happy!!!!
Couldn t be happier with my new (used) car! Love the dealership and the atmosphere, everyone is chill, no pushy dealership games. Miguel made the whole process quick and painless, was very transparent, followed up with me and made me feel valued and important. I would definitely recommend my friends to go see him and will be back for my next car one day! Hope Miguel still works there!
Came in not knowing whether or not I will get approved for a car and thanks to Jeffrey me and my husband drove off with a nice reliable car. Next time you walk into Zeigler lincoln wood ask for Jeffrey.
My Wifes Buick was acting up, so I called Jeremy Aguilera he is the Service Manager at Zeigler Buick and he told me to come in. He got me an appointment right away and and when I got there he attended to me right away and was respectful. He actually remembered me from a previous visit to there service department. Which says a lot about there staff and customer service. Well he and his staff found the problem and fixed it. This man is a good man and an even better employee. Thanks.
Called about a vehicle 3 times and was promised a callback by end of day. Jumped on the chat and they took my information down and still didn t call me back. Needless to say I did not purchase a car from them. Bought a similar car locally and will not do business with ever again.
Jon Moscovitch is professional and very knowledgable. Best salesman I ve ever worked with!
Francisco was extremely helpful today! I always thought buying a car was stressful. My experience was great though. Thank you team Zeigler!
Great customer service. We were greeted right away with a friendly smile. Tajee was not your typical pushy car sale person. She took her time and answered all our questions. We left with the car we wanted. Thanks for everything.
I got the help I needed to find my daughter the right car from oscar and his staff. Thank you for being patient and explain all the process.
Wayne did an amazing job today. He was patient and so kind and loving. Go to him if your looking for a vehicle !!!!! Our experience was 5 stars. We got a great deal and are so happy with our purchase!! I recommend you come here!
Deus was a great help in getting me exactly what I needed !
I just needed a car I was just looking for a friendly person to sell me and Miguel at gmc was great
Great service thank you very much! I want to mention Mr David Hernandez was always taking car of my car, he's really awesome!
I can t believe I can park my car outside my home and go anywhere with my new set of wheels! Thank you so much Miguel! It was a pleasure!
Hi I went to this dealer to see Lexus I find on car gurus have no appointment and those guys give me the best service I ever got in car dealers. We deal with mr jeff and he was awesome person. Thanks Zeigler!
Customer service was nice. They quoted me a price that was 200 for the transmission flush service on the phone. After I drove to the shop, however, they changed the price to 600 because he said the car required more expensive fluid. This problem could have been fixed if they looked up the right fluid needed for my car over the phone. This would have saved me time and money on gas.
EDIT: I talked with gm customer service and another dealership. I also verified my fluid type with gm customer service forums on their website. It took me 2 days to figure out that I only needed the 200 dollar service and the more expensive fluid was for a completely different transmission. Customer service at zeigler agreed with me and verified my findings. I give 2 stars because I could have easily been naive and just paid for the wrong service.
I went in yesterday to test drive a few different cars. I ended up being there a lot longer than expected but Ricardo and the Zeigler team were so on top of answering my and my husbands many questions and concerns that the time really flew by. I felt very educated in my options and confident in my final decision. I went back today to drop something off and they were all very welcoming and curious how things were going. I am so excited for our new car for our growing family. I would highly recommend Zeigler!
WHEN YOU COME IN ASK FOR WAYNE! I worked with Wayne when he was at his last dealership and he helped me, my wife, my children.. all into vehicles! He truely has helped us out and i still talk to him to this day! If i ever need anything i will come to him! I 100% recommend you guys go to Wayne at Zeiglers Auto Group ! Coming from me and my family of 5. Wayne every single time gave us a great deal and cared what made most sense to our family. 100%!!! 5 stars!
I must say this was a wonderful car buying experience. I came to Zeigler looking for a 2017 Escalade and ended up getting a 2020 Escalade. Now how did that happen? The 2017 Escalade did not have everything I wanted on it. I ended up going to another dealership. I decided to stop looking at 2017s a move forward onto the 2020s. I didn't like the terms of other dealership. I was thinking about going back to Zeigler to give them a shot on a 2020, and what do you know? Jeff called me out of the blue to check on me. I made it known that I was now interested in a 2020. I told Jeff my terms and what the other dealership was offering. Not only did I get a 2020 Escalade, but Zeigler gave me a better discount and top notch service. Upon arrival, the vehicle was waiting on me. Jeff took good care of me. Rick (manager) and the entire team made sure it was a smooth process. Now we know when we get to the financing part that is where we have to sit there watch them peck at that dam calculator. Well that was a smooth process as well. I said, "Lord you want me to have my birthday present!" Let's just say, I never brought the same vehicle twice. I currently still have a paid-for 2008 Esclade. However, I don't think there is any luxury truck that can beat the Escalade. Big ups to the entire staff at Zeigler . I HATE buying cars and I hate sitting with the financing guy. As I do not have bad credit, but that part of the process works my NERVES. Lisa sealed the deal and made it a smooth process. jeff held up to his end of the deal. Jeff made it even more special because not only did he deliver the truck to the south side of Chicago from Lincolnwood, he also took me to lunch for my birthday. Now everybody doesn't get this type of treatment because everybody is NOT ME! LOLLLLL THANK YOU ZEIGLER !!!! Proud Owner of 2020 Escalade
Amazing experience working with Victor I recommend this place for anybody looking for a car
Jeff was a great salesman. Helped me out with purchasing my vehicle, answered all my questions and got me the best deal done possible! Will be back again!
Wayne was great! He was a pleasure to take a test drive with and was very knowledgeable. The care we received was a factor in our decision to buy the car.
I worked with jeff Guido and he was very helpful in getting me in my new car. Great deal and easy process overall. Thank you jeff and Zeigler!
New management here is very good. Friendly, low pressure, considerate of your time. I will be back.
Miguel Pescador was an exceptional Zeigler representative. He took very good care of us. He explained important transaction points. Awesome attitude, great personality. We were very pleased with his information and did trade our old vehicle.
Great experience from start to finish !! David always goes above and beyond! I will bring all of my service needs here to Zeigler in Lincolnwood...even after my very "costly" warranty has expired.
I didn't think my car purchase transaction was going to be this easy. Carlos was such a gentleman. I asked him a bunch of questions and he was able to address them each individually. I'm completely satisfied with his service. The dealership is nice and clean. Great inventory. I love my new CT5! Thank you Carlos and Geio for an amazing experience!
Wow just wow, very well done. Miguel was a huuuugee help, I wasn t able to get a car from the 5 dealerships I visited and was about to give up. Geio was able to get me into a vehicle and make it easier for me to get to work thanks guys!
Wonderful service, everyone is very helpful and friendly the moment you walk in the door. My family worked with Mr. Fady Samhan and we was great, knowledgeable, helpful, and truly cared about our needs. Very satisfied! Would reccommend this location and Fady to others!
Friendly, fast service. Didn t charge for the minor issue causing the engine light to go on, just the scheduled transmission fluid replacement. Gave me a ride to work after dropping off the car. Loved the text updates with the service writer.
great staff and very friendly. Thank you jeff for your help today!
Great deal on my new car! Couldn t be happier with how easy JP made the experience
Amazing! I can't say enough about Nick DePalma and our new car. Great sales rep. He was very knowledgeable about the car features, safety ratings, resale value...just everything. He made sure we got all the discounts that were available to us. And also patiently walked us through all our financing options. We are very happy with our purchase and if you need a car, go see Nick DePalma. We'll be buying our cars from him from now on!!!!
Kyle Sims was a blessing he made sure my time there was heavenly. He got the job done before I even knew it started I m recommending him to all my friends and co-workers get cars from him # he is heaven sent
I just want to say I received phenomenal customer service by Robert on my last visit. Very cool guy, and I m not just saying that because he has the same last name as me. Coming from Sales leadership, I m going to have to snatch the guy, I was really impressed, but just want to say thanks a lot for an easy and awesome experience.
Process was easy, we got the car we want with no hassle. AOK, would definitely come back here next time. Let's see how I feel about my Buick in a few years. :)
We were in the market to buy a new car so we started looking on Autotrader.com. Found a vehicle at Zeigler Auto Group in Lincolnwood. Made the call and spoke with Kyle who was very knowledgeable and friendly. Kyle is not in sales but was able to give me the basic info I needed. Once Kyle knew what I was looking for he talked to Ramon (Ray) Jando in sales who quickly called me, knowing what I was looking for, and informed me of another deal that was on the lot. We drove down to Lincolnwood from Wisconsin and got the deal of a lifetime. Ray was polite, knowledgeable and of course friendly. Ray really took care of us throughout the entire process. Ray had all the answers to our questions and we will highly recommend him. Lisa Yassin in finance could not have explained everything better. Ziegler Auto Group in Lincolnwood will definitely get a huge recommendation from us. A great team who did a great job with us!
My experience with Jonathan moscovitch was the best ever I suggest you buy your cars from him
It was a great experience working with Victor I m very happy with my Buick Encore the staff are very friendly thanks Rick for making the sales process fast and enjoyable.
Kyle sims is a very smart business man, he takes his job seriously and has fun doing it. He makes his customers happy as well as his co workers
Jonathan and his team made the car buying experience friendly and informative and moved things forward efficiently
Hello, just wanted to compliment you guys on such a well run business. Absolutely phenomenal service; Mr. Onteral Woodson help was well appreciated. Stud of a car salesman. Thank you.!
My first time going to Zeigler. I had been to a few dealerships before but never really get that sort of attention I received here. I'm a practical guy and don't really spend too much time at places, but Carlos made my time here really comfortable. That whole ringing the bell after you purchase a car is on point! I purchased a new Acadia and will probably come back again in a few years to see Carlos and the Zeigler team. Thanks again guys!
Deus Perez took great care of me in helping me find a car. He was patient and precise in giving me insight of which car to purchase. I highly recommend trusting him with your next vehicle purchasing experience!
BEWARE: BAIT AND SWITCH SCAM!
**Updated: June 25, 2020**
I posted the same review on their Facebook page and was removed today. I called management and asked why they removed my review and he (management) stated because I had false information. After 13 minutes of conversation and hearing Fady and my side of the story, he did admit that there were a miscommunication and lack of transparency on the salesperson's part. The P.P RECONDITION or Paint Protection fee for $1198 was an optional package that Fady failed to mention to us and instead of being upfront, he wasted four hours of our time trying to make us buy the package. I also mentioned to management that instead of deleting all the bad reviews from their Facebook, add comments so people know that the issues are being resolved and are working towards 100% satisfaction. By deleting bad reviews, you're just hiding all the skeletons in the closet. As for training for a salesperson...I'll just let that for management to handle.
Original Post: June 23, 2020
I ve bought many cars over the years from private and dealerships, used, pre-owned, and brand new. This store surprised me on so many levels of wasting people's time and adding additional cost to the advertised price. This is going to be a long review but it s a warning to stay away from these kinds of dealerships. I don t know if it s just the salesperson or management but this dealership is a fraud/scam.
My brother and I made an appointment at 11:30 AM on Tuesday, June 23rd, 2020 to check out a 2012 Toyota Sienna, priced at $13,701 from their website and AutoTrader.com. We drove three hours from WI because of a great deal on the van and also there were a lot of high reviews from Google. We arrived and met a salesperson named Fady S. and the usual happened with us getting the car keys and test driving the car. Fady came inside the van with us to help us navigate around. We noticed some rattle noises from the dashboard and the two main sliding doors weren t working along with some panels taken apart. After test driving, we asked them to fix the rattle noise from the dashboard and make sure both the sliding doors are working properly. Fady told us it ll be around 2-3 hours before they can fix it and he ll give us a call back when it s done.
Two hours later we arrived back and Fady said they haven t finished fixing the issues with the car (van). We decided to work out some numbers and start the paperwork. My brother was going to trade in his car but their offer was so low we rejected the offer for trade-in value. What caught my attention from the price breakdown piece of paper was a mystery price called *P.P. RECONDITION at $1198. Fady said they add new things to the car such as carpets, filters, oil, etc. I was completely shocked that they would add additional price to the sticker price when we never request them to maintenance the car. Fady kept saying they have to add these fees because it s a used car and the car needed them. My brother and I disagreed with the RECONDITION fees and asked them to take the fees out. Each time Fady went to talk to his manager, we would have to wait about 20-30 minutes before he comes back with a new price.
Fady came back and said the best he can do was to cut the RECONDITION fee in half at $599. Is it legal for dealerships to be adding anything to the car and add those prices on top of the sticker price during the negotiation phase? If dealerships add four brand new tires, filters, carpets, etc. without the buyer s consent at the time of making a deal, can they legally just add those prices to the car? This is what they called a BAIT AND SWITCH SCAM!
After many, many, many back-and-forths with Fady, we did not buy the car and left around 5:30 PM. Six hours of wasting useless back-and-forth between Fady and the manager when all of this could have been resolved quicker. Another six hours wasted driving to deal with this kind of dealership and instead of helping out the customers, they try to scam us.
Kyle sims is amazing couldn t have gotten into such a great car without his help and assistance
Great people and great service here. My salesman Victor explained to me every detail on my car which made the buying transition very comfortable and easy. Special thanks to the manager Rick, and service who made this a possible and positive experience. I will definitely be back with my wife for a car for herself.
James was a spectacular sales person I would buy a car from him every time I need a car. Thank you James
The staff at Zeigler were exceptional. Very helpful, personable, engaging and courteous.
Rene, Kyle and Lisa made sure everything went well and I got the vehicle I wanted without any issues.
Thanks for the great experience.
The salesman Amadeus did a good job dealing with me. He took pictures of the vehicle (since it wasnt posted completely) sent them to me and did an inspection to ensure me it was worth my time to come out as I live over an hour from the dealer. We did the test drive and he did a good job dealing with "the powers to be." I'd give him a 4.8 stars. Overall he did work hard for me. I'd highly recommend working with Amadeus.
What i didnt like is that the vehicle had these extra charges not disclosed that I had to deal with. It was my 3rd experience negotiating for a vehicle this go-around, this one was better as they did end up working with me on the price and I ended up buying the vehicle. Some of these bumps would make me give the dealer a 4 star rating.
Their finance girl Lisa had her stuff together and I literally spent 10 minutes with her. She got a 5 star rating.
Would I come back again? Yes I would. I know what I'm dealing with.
Chris the service director is great. Facility is nice and clean. Everyone was pleasant.
Thank you so much to Kyle Sims for the amazing service and for being such a helpful salesman, super nice and professional!
After reading some of the reviews here i'm not as surprised by my experience anymore. Classic bait and switch. Advertised a huge discount but when I went in apparently I just happened to not qualify for the discounts. Salesman was totally douchey, wasted a lot of my time, and actually had the nerve to say something along the lines of "if we didn't advertise it like that, how else would we have gotten you in here"
Great place to do business with, ask for jonathon, he will make it happen.
I would avoid this place at all costs! Took my car in for service and the staff was extremely unprofessional! They couldn't even be bothered to extend me the courtesy of a phone call to let me know what was going on with my car. When I called I was bounced around from person to person and was not given any information. To add insult to injury, was finally told a day later that it was going to cost $800.00 dollars to find out what was wrong with my car. If it was possible to give this place 0 stars I would.
They put sale price online with a very vague description, so I called them to double check before I drive 1 hour to their location, and talked to the internet sales manager who told me the sale is available to everyone with no requirements. Of course, when I arrived, they said that I need to fill in a survey to see if I am eligible for that offer, and of course because I am not in the military nor graduated in the past two years or work in the education industry, the car price ended being 10K higher than the internet sale price. Worst experience from dishonest people.
zeiglergmbuick.com
