Car shopping has always been a stressful task for me and more stressful during this time of uncertainty. However, Oscar made my visit to Ziegler Lincolnwood smooth and stress free. He was informative and professional with a personal touch. From start to finish I would rock with Oscar on my next car purchase! Ask for him by name, you won t be disappointed!
We have owned many different makes of cars but this was our first experience with GMC. From the moment we walked in the door, we were greeted by Wayne T. He listened to what we were looking for and showed us the vehicles that met our needs. Wayne was a very knowledgeable and professional salesperson and we highly recommend him. When we decided on the Terrain, Wayne, Joon , and John made the final steps for the purchase seamless. We are looking forward to a great relationship with Zeigler GMC !
Really good service! I would like to point out a young man by the name of Onteral Woodson. He was VERY respectful and helpful.
It s an awesome place for first time buyers, they worked around my needs and got me in a car. The cars are good and I recommend Fady Samhan he is patience and very detailed with explaining how the car buying system works
great staff!jeff helped me out the whole way. he was very kind
Vanessa and the BDC were quick, responsive, and kind! Zeigler is great!
Great service performance by Daniel Perez! He made our experience most pleasant...
This location was absolutely amazing Kyle sims was to helpful and so kind to my family what an outstanding sales man.
I did get an Acura tl 2005 last Friday March 8th and after 40 miles the transmission is gone. I took back the car to the dealer and the seller and manager told me that they can't do something for me. They told I have to pay for the reparation. I'm very disappointed with the costu.er service because the fail was 1 day after th purchase. What can I do??????
This is my first time going to Zeigler for a new car. I was recommended by a friend of mine. Originally I had no idea what I was going to pick. Then I met Carlos and he made this an easy process. Now I'm driving a 2020 Cadillac CT5. Thank you Carlos for your patience!
Ziegler has great customer service, highly recommended to everyone!!
Amadeus Perez was very helpful during my visit and test drive his product knowledge was very helpful!!
Nice staff and excellent service for my Cadillac CTS.
Fast and easy process to buy a car. Worked with sales man Oscar Martinez who was very helpful at helping us find the perfect car for our family. We re very happy customers and highly recommend them to everyone!
After dealing with the usual awful experiences of car buying at another dealership, we decided to look at a vehicle at Zeigler. We were approached by Nick, who was incredibly genuine in his approach. He was happy to stay well after his shift had ended and work out the smaller details with us. The whole process from start to finish was wonderful. Very laid back atmosphere and straightforward.
They started working on my truck and soon as I dropped it off, and it was done the next day. Truck came back clean and fixed. The service man, David, was very professional, friendly, and accommodating.
5 stars all the way! Thank you Jeff and rick for my new car!
My family worked with Kyle sims to purchase a new vehicle being a large and rambunctious family he was so kind and patent with us what a terrific sales man.
Customer service was impeccable, they answered all questions regarding vehicle. I came in not knowing which car I wanted and ended up in an suv, which after having it for a couple weeks. It is exactly what I wanted.. thank you so much to Jon moscovitch!!!! A+++++
miguel pescador helped me to buy a Chevy suburban 2017 and i liked it
We were very pleased with Zeigler Buick Cadillac. Our salesman, Matthew was very knowledge and cared about our needs for a new car. We highly recommend Zeigler Buick and ask for Matthew.
Thank you Jeff for your help today! Love my new car, also thank you for Nick!
The sales guy was fantastic, however I chose to go through a different dealership because of extreme false advertisement, they advertise with $4000 of rebates included that you don't necessarily qualify for, when I called they told me the price would be what is advertised plus taxes/fees and a $250 dealer fee, what they don't tell you is they want you to pay for $2500 in upgrades that they add on even though the sticker says optional. Long story short advertised for 15,283 plus 2,500 in taxes etc but tried to charge 24,000 at first then when I said I wouldn't go above advertised price they got it to 20,000 with fees etc, that's $5000 more than advertised. Really regret wasting hours of my day dealing with these con artists.
Jazlynn is so sweet and was a great help! I ll be recommending her and the company for sure!
Had a great experience here at the Ziegler location...
Jazzlyn was very attentive and answered all my questions with great knowledge. See Jazz for all your General Motors needs!!! Thank you for your service!
Service is slow, customer service is inadequate, and the prices don t reflect what s advertised online.
I will not be using Zeigler Buick again. When I came for my appointment yesterday, they had me fill out paperwork and sit in the waiting room. Because they estimated a 90 minute wait, I walked over to the mall. Turns out, they missed a piece of paperwork. They tried calling me over the intercom. Why wouldn t they try to contact me via phone?
When I returned an hour later, they told me they hadn t started to work on my car, and I had to wait another 90 minutes in the waiting room. Then, they tried charging $100, which is double the price shown in the My GMC app (which is how I scheduled the appointment).
I've been a little reluctant to go to the dealership to get a new car because of the economy. Luckily I met Carlos and he made this whole transaction a lot easier. Now I'm leasing a brand new ct4! Thank you Carlos and Zeigler for this amazing experience!
Kyle sims was terrific he will be great when he s through with his sales training
Jon Moscovitch is a prince among men, and the service department lives up to his standard!
Rene was very helpful and knowledgeable make sure to ask for him for your new or Pre owner vehicle
Great experience!!! thank you to victor, he help me and my new family choose a amazing used 2016 toyota camry!! he is very professional and very very nice. I will recommend every one to go see victor!
Mohammad the service manager and the staff were professional and helpful. We needed a new condenser asap since my family and I were going on a road trip. He had it done just in time. They provided great service!
My friends told me to get this type of car and not only was the car great but the service from Miguel was great
Walked away with a great deal. Thanks to my sales rep Jeff for being extremely helpful and giving us tips and ideas and to the zeigler family
DAVID IN SERVICE was very helpful he knows alot about the cars when they come into the drive and get fixed and is always on top of his things and evry time we go into service he wastes no time in getting things done the right wayh and not the wrong way.
THANKS DAVID :) keep up the good work
They re very attentive however didn t get the same customer service. When it came down to business they were Misleading in prices. Wasted 2 hours
The gentleman who wrote up the service was polite, efficient and friendly both when I dropped off my vehicle and when I picked it up.
I've always received great service from Zeigler. David is just the 'best'.
thank you jeff and zeigler!5 stars all the way!great people to deal with
jeff was great to do business with, made the purchase of our new Envision easy. We were completely satisfied with our buying experience from the time we started till we closed the deal.
Very beautiful place!!! I want to personally thank Jon Edwards for helping me find my new 2019 Cadillac XT5!!!!!! He is very laid back and makes you feel like family. Jon even helped get my wife a new 2019 Honda CRV. 2 cars in a week!!!!!! Do me a favor, go to Zeigler Lincolnwood and ask for Jon Edwards!!!!!!!!
I had a confirmed, locked-in internet price from Jacqui Hoffman. When I arrived at the dealership to purchase, Ray Jando took over and did not honor that price. He threw on ~$4,500 of extras (really just pinstriping and door moulding) - and did nothing but lie to me throughout the process. It took over an hour of "negotiation" to get Zeigler the already agreed upon price. I asked for my trade-in keys to be returned twice (they weren't) and was ready to call 911 to get my old car back. I folded when Zeigler honored their earlier commitment.
Great experience they really took care of my needs at a timely matter and at the best of their ability.
Rick was awesome made the sale go smooth highly recommend him and Zeigler to all my family and friends thanks again rick
I came in looking to trade in for an SUV. Kyle Sims helped me find options in my price range and I walked out with a Cadillac Escalade. Thanks for your help Kyle.
Great, easy and comfortable experience with an easy to get along with sales and finance team. Highly recommend this dealership and team to anyone looking to buy thank you jeff and geio
Fantastic service, very helpful and friendly staff.
Happy with my new Cadillac XT5 come and see Victor and AL great car experience
I love my new car thank you miguel for the good customer service .
Had a wonderful experience at Zeigler. They went above and beyond to insure a happy customer left their showroom.
I bought a 2016 Ford Explorer and later found out the AC wasn't working. It was the end of winter when I purchased the truck. I tried to use my WARRANTY to fix it and they told me it was corroded. Which means they purposely sold me it corroded, so I can come back and spend money. If you buy anything from this place CHECK EVERYTHING!
Really disappointed with how this dealership has gone from bad to worse when they bought Ms. Grossinger. Whether it's the parts department being ignorant to you, or the service director giving you an immediate attitude, there seems to be a constant velocity of decline with service. Being a former employee doesn't make me bitter, makes me feel I made the right decision by leaving. Please appreciate the mechanics here, they bust their chops for back breaking work and low pay.
Worked with Kyle Sims and he was a great help, very professional and personable with me! Highly recommend seeing him when going there looking for a car!
Thank you to Rene for a great car buying experience. We appreciate the friendly and respectful time spent with us during the process. We recommend Ziegler.
Best customer service ever! Kyle is super professional and helpful my experience couldn't have been any better! thank you so much!!!
Great dealership, very friendly staff. Miguel made me feel welcomed and was great!Highly recommend
Wish I could give zero stars . First , I own a Cadillac ATS and I brought my car in because I had no radio ( no sound , steering wheel controls , no screen display other then time . Now , my parents have owned a shop for 25+ years and we figured a module went out . Well we were right , the radio module has taken the diving bored and the tech that worked on my car was great , We had a good chat about cars and how they used to be etc ( I have ASE certificates ) so just some mechanic small talk . Now they ordered my parts on Tuesday , said they would be in on Wednesday. So to give them time ( because we all know it s coming from a 3rd party ) I came back Thursday .... still no part .... no Answear s .... now I live in Indiana and choose to come here because I drop cars here all the time ( I m a tow truck driver and do work along side AAA) and this place always seemed friendly ! Boy was I wrong , worst customer service in the world !!!! Told me to call ahead of time and I wouldn t have wasted my time.... well I did and the lady said no ones at the desk and she would have someone call me back .... well no one did ... smh first and last time I ever buy a Cadillac. At least when I owned my BMW they were able to appreciate me as a customer ........
Jeff was a great salesman made the process quick and easy. Everything was quick and smooth. Great and friendly service. Definitely recommend Jeff.
My experience with Fady was great. Very helpful explaining the model differences and vehicle options. He helped me find a discount program that I didn't even realize I was eligible for.
Great service from Jonathan helping with my new car. I wouldn t buy a car from anyone else going forward. Great customer service and a great buying experience all around
Easy to deal with, very transparent, anything but your typical car salesman. Will never buy from anyone else. Thanks Wayne!
Polite, knowledgeable staff. They know what they are doing.
Miguel was very helpful and I really enjoy the experience of buying my first car. Thank you so much Miguel for all your help and providing an excellent service.
Great customer service.. Thank You to Dan Paz and staff for the wonderful service , I was in and out , didn t have to be there for hours , which is a plus.... I absolutely love my car. I would definitely recommend anyone looking for a New Buick, GMC or Cadillac to go see Dan.
Great service. Fraz is always very helpful. Will definitely recommend to friends and family
An oil change shouldn t take over an hour. Especially when you have an appointment
Very nice facility. Staff was friendly and helpful. If you are looking for a dealer to service your Cadillac, this should be high on your list. Also, the sales staff are just as helpful and attentive. The facility, and location are fantastic. And will definitely return to this location in the future.
If I could give 10 stars I would! I had an amazing experience at this place and I want to tell you why! My husband and I had a horrible experience at a different dealership the day before and it was bad, it was so disappointing That I didn t even think there was a chance we would be able to get a vehicle right now or anytime soon for that matter and thats literally what they told us, that no bank will Work with us until we can make our credit look better on paper. I was HEARTBROKEN because I didn t expect to hear that at all. Yes we were aware of our score being down a little but my husband has an a good job, makes enough money, has almost perfect payment history and good history with his credit, but his score dropped because of a few minor things and until it could be fixed we were screwed we thought. All of this was so disappointing because we needed a 3 row vehicle badly, we have four children now and with a new baby we have three car seats.... and well 3 car seats and a 4th child do not fit in a regular back seat. I had called Zeigler about a used 2017 GMC Acadia but decided not to go to the appointment after what happened the day before so I called and cancelled, shortly after Shannon, a receptionist who worked for Zeigler called me back to ask me if something was wrong or why I wanted to cancel ...so I told her about what happened the day before and I m so glad I did. She convinced us to come in still and told me that they did things differently there and we would figure something out and and that when we got there to ask for her. We did that and she explained to the sales manager for me basically what I told her so I didn t have to explain it all again and we went from there. Matthew Carter our sales manager was awesome he was to the point about everything and fast. I say I would give 10 stars because they really helped us, not only did we get a great deal with a decent down payment we got a 2019 Acadia instead of a 2017. I couldn t be happier and I have the people at Zeigler GMC to thank for that! You guys really came through like you said and changed everything for my family and I.
My entire purchase experience from saleswoman to financing was outstanding.
Miguel was amazing, helped me out so much. Definitely will recommend him to friends and family.
Bill had me in and out for a scheduled service. Thanks Zeigler Buick for a job well done.
Amadeus want above and beyond for me today. I am very happy with Amadeus, his managers and zeigler when you come in ask for Amadeus
Nick DePalma was fantastic! He was very knowledgeable and helpful throughout the whole car buying process. Excellent experience.
jeff keith and nick were great to work with. very nice and knowledgeable! see you guys soon
Jon was amazing at helping me find exactly what I needed. Very professional and reliable.
Excellent dealership. Thanks for all the good advice and steering me in the right direction. I will definitely do business with these people again. Thank you.
This dealership is fantastic for sales and service. I always leave happy, never feeling like they took advantage of me being a woman and all. Jeff always treats me like family. They are a class act in every way.
I was extremely nervous as this would be my 1st purchase alone and brand new vehicle at that. OMAR definitely helped me and talked to me as I shed some tears. The manager Rick was AMAZING as well. I would most definitely recommend !!!
I was helped by Nick D. to look at a new car, and he made the experience easy & helpful.
Car shopping is never really fun. Dealing with Nick DePalma was very pleasant as he was as genuine as an honest salesman can get. I enjoy dealing with people in sales that dont go off of a script and try to mesmerize you with numbers. He truly made it clear that he wanted us to leave the dealership happy and he exceeded my expectations in that regard and many others.
Thank you Nick, I wouldn't hesitate to send a referral your way.
Casey
The guys at Zeigler are awesome....very nice and kind people who care about the customers....thank you guys so much and I look forward to future business. Thank you jeff
From past personal experiences, I haven t had the most positive perspective on dealerships. Fortunately, this wasn t the case here. I was pleasantly surprised to see what a great atmosphere the whole team displayed and particularly Ray was a very informative, genuine, and helpful person throughout our entire visit. I m very glad we had the opportunity to work with him. I highly recommend!
They are nice to work with, but have recently discovered how overpriced they really are. Had a quote so large, that I had to shop around before accepting to get the work done. Called and got free quotes from other shops, and they averaged about 60% cheaper. I actually got my work done for 10% of the price elsewhere, as they confirmed that not all parts needed to be replaced. Was glad I shopped around before paying the high price.
Had a great car buying experience!! jeff took what I was looking for in a car seriously. He did not try to sway my decision or pressure me into a sale. Instead he listened to what I wanted and made it happen! He was very pleasant, respectful and knowledgeable about the vehicles and services providedl. He went out of his way to keep me updated on new vehicles that came into inventory that met my expectations and price range. He was not only able to get me into the vehicle I wanted but also one that had additional safety features that I need. Thanks jeff and zeigler!
Miguel Pescador, is a professional with a lot of patience. He took time to listen to my desire for my new car, he allowed me to test drive a few, as if it was the very first test drive. I loved working with Miguel, he's not pushy, he's patient. Thank you Mr. Miguel Pescador. You are the best.
I worked with O, Rick, and Geo. I was picked up and brought to the dealership and Rick worked with me to get the car I wanted. A good friend referred me and i dont reget it. So, ask for O when you get there hes great.
This kid Kyle sims says he s in training but he didn t even need a trainer knew everything about the car I wanted inside out. Make sure you go and ask for him (Kyle sims) at Ziegler auto group for your next purchase. Also his manager Rick Botic was fantastic!
What a great place to purchase your next car. The salesman are very honest and not pushy! Wayne was my salesman and I couldn t be any happier with my experience. Wayne is really going to make it. He has very good people skills and very personable. I will refer him to all my friends and family
Highly recommend going to Kyle Sims if you re looking for a new car!!
Jeff Guido is truly amazing to work with! Shopping for a car has been a true nightmare until I met Jeff at this dealership. Nothing short of excellence. He is personable and detail- oriented. He was thorough and answered all of the questions I had and was able to find me the Escalade I was looking for. I highly recommend you Jeff for all your car shopping needs!!
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