Mike Mallet is very professional & detailed. Totally an amazing experience, he exemplifies superb customer service & is more than willing to dig deep into your needs & work with you. Will definitely recommend the dealership!
great dealership with great cars. Jeff was a big help thank you! Hope to buy more cars from your store throughout the years
Beware. Bait and switch tactics. Came in since I found a car and price on their website. They knew which car and I made an appointment. I show up go thru test drive then suddenly after they say the price was wrong on the website. Now it s $6,000 more than what they advertise on their own website. Wasted my time.
False Advertising
I'm not one to typically take the time to write a review...actually not sure I even have before but based on my experience purchasing a car recently at Zeigler, I kind of felt obligated. People need to know what a great gem we have there in Lincolnwood and that purchasing a car doesn't have to be dreadful. Simply put, from beginning to end it was an A+ experience.
For months I had been researching a particular used make and model (wish I could afford to buy new but this covid asian flu thing has really set me and my family back). Anyhow, I saw they had the car...the pics looked great, miles were low and the price was one of the best I had found online. They responded almost immediately to my inquiry, answered all of my questions and invited me in to see the car. I was extra impressed by how they took time to explain to me the various safety precautions they're taking and measures they have in place for customer safety based on CDC recommendations. It's a different world we live in now.
When I arrived, they were definitely true to their word. AMAZING!
Nick (my salesman) did an excellent job from start to finish (and did so from a respectable, professional distance). He could sense I was a little nervous. With little ones at home, coming down with this covid asian flu would be a disaster. I met with JP (the manager) very early on after arriving which, to be honest, I felt was a really nice touch. I enjoyed how actively involved he was with Nick and I throughout the entire deal...making sure things went smooth. Kudos to JP.
Everything was laid out clearly for me to understand, the paperwork and finance process was quick and very best of all....NO GAMES. All dealerships could probably stand to learn a thing or two from this dealership.
Thank you Nick, JP (I believe that's short for his much longer name) and the rest of the team at Zeigler.
Being a longtime customers with all the changes and experience was great and the service was great...Thank You!
I had a great experience here! Nick D. was extremely helpful and I wouldn t have wanted anybody else helping me out!
Jonathan Moscovitch always takes great care of myself, friends, and family.
This place is sooo horrible and the people are mean nothing like when grossinger was the owner there where much better so not organized and don t treat there customers rite and I m talking about the service area
Fraz was the person we dealt with. Service department is a rip off. Will never go back. Our car wouldnt t start. We have it towed here because it was the closest place. They say it is the battery so they put a new battery in since it was already costing me $180 just to have them diagnose it. So my bill then is 320? I think. But oh wait! No it is the starter now! So now they put a battery in that we didn t need and now we have to pay for a starter. Now my bill is $800! Fraz does not return calls when you question the bill. Probably because he knows he is in the wrong. What terrible customer service. Will not be shopping there when I go to purchase our new vehicle. Fraz is horrible! I m warning you! They will rip you off
Our sales person, Keith and his manager Rick, guided us through our most recent car buying experience. Keith was particularly knowledgeable about all the elements of the car and the cost and was extremely helpful in this process. Keith has a big personality which lends itself very well to selling cars.
Great experience! Recommended. jeff took the time to explain everything and I am very happy with the purchase of my Mercedes Benz CLA. Thanks!
Wayne is the best! I m very happy with my purchase but more happy with Wayne. Very professional regarding the whole process. Highly recommended.
Thank you Jeff Guido for making my first car purchase fast, easy and affordable! Thank you for being so patient with me as well!!
Great car buying experience! All of the staff is extremely friendly, and knowledgeable about their cars. The staff made us feel comfortable and really listened to our needs and wants. Jeff in finance was very helpful, and considerate of our budget & helped us a score an amazing deal on our new car. I will definitely be returning here for our future car purchases!
Everyone was super helpful and nice I would recommend this place to others
The Service Dept, and my Service Rep specifically, made it easy, quick and convenient. Great communication and follow through.
Thanks
Jim Spachner
Highly recommend this place great staff thank you Kiki and Stephanie
Great service, people were friendly, definitely recommend other people to go get a car there, salesman was real friendly and made sure I walked out with a vehicle I wanted. Thank you ray jando
Amadeus Perez and Gio George worked their magic in getting me the best deal for purchasing my Lexus NX 200T F-Sport. I m very excited, grateful and thankful. I highly recommend seeing Amadeus to purchase your next car. Also make sure Gio help get you the best deal. They are great at their job!!!
Nothing but compliments to the service provided by Zeigler but especially, Carlos my salesperson. Very diligent and responsible with his follow up work. We finished our vehicle purchase on our third visit but he was kind enough to pick up his phone every time I'd call with questions. I guess I just don't see that type of effort put into a customer any more. Thank you all for your dedication and great customer service. Will recommend my family to visit you soon.
Jeff G was the best salesman I have even been with. Made me feel very very nice . Low rates and didn t slide in my package
I travel very far from the far south side of Chicago to come to Zeigler in Lincolnwood. Anytime I come to Zeigler in Lincolnwood I always received the most upmost customer service and assistance. They took their time finding the diagnose for my Cadillac which I love because it was not a rush job. Also, David kept me informed throughout the time they had my vehicle.
Nick was incredible couldn t ask for a more honest and kind salesman.
Thanks Miguel And Rick for making it so simple and easy! So glad we came to this dealership!
Great Customer Service. Updated me through your the service.
Carlos Murga was very professional In every aspect of the car buying process. He provided all the information I asked for including a pre-sale inspection. This was a enjoyable car buying process for me especially since I came from out of state to buy a Camry. I would recommend this dealership any day of the week.
Fady was awesome. Transaction was processed quickly.
The service department contact, Tony Jaramillo did a great job and tried his best to help get my car fixed. Appreciate his assistant. The only reason I am not giving a five star rating was because my car was not fixed and had to bring it back for an original documented check engine light issue.
3rd car we ve now purchased from these guys including the change in ownership and I can honestly say no one in the business does it better. Moscovitch is the best salesman there is. Honest, no bs, to the point car sales. Highly recommend if your sick of the typical car buying process.
Victor treated me with professional courtesy. He was informative, patient, and answered all of my inquiries. I highly recommend purchasing a car from Victor at Zeigler Buick GMC of Lincolnwood.
Not happy at all with this company I don t recommend, I bought my truck to be fix, they leave a mess on my engine oil everywhere, also I got a dent on my passenger door, I spend close to 1000 dollars in this place, now I have to spend extra money to clean my engine, plus the dent in my door.
Stay away from this place I thought because is a GMC dealer I going to get a professional services, but no Im disappointed.
My new Cadillac CTS 2010 is perfect! Highly recommend this to anyone looking for pre owned vehicles, or even new!
Ray is incredible! If you re looking to buy a car and don t want to fight or haggle with anyone, plus the bonus of warm, generous and hilarious fun personality..... Ask for Ray! I never felt more comfortable in such a normally strenuous situation in my life. I got exactly what I wanted. There was nothing but kindness from him and genuine personality and warmth. He is looking to help you find exactly what you want and need a new car. The whole team is incredible but definitely ask for Ray!
I had a great experience buying a Truck with Oscar Martinez. Oscar was helpful and professional at every step of the buying process. Thank you!
PLEASE READ FULL REVIEW......I made an online inquiry and was teamed up with a salesman whom in the beginning seemed as if he wanted my business. I drove down twice 45min each way to test drive two different vehicles, the second time the salesman was busy on another deal and teamed me up with a different guy who thought his rugged approach would I guess force me into buying a vehicle what was out of my budget. After walking out the original salesman calls me the next day trying to figure out what happened and after explaining what happened I thought hey I'll give this another chance..MISTAKE!! Fast forward three weeks and now I've sent three different text messages to this guy asking twice for a virtual appt since before and after the fourth of July and not one has been answered!!! I do inquiries on Cars.com and the only person that faithfully responds is Pattie from their internet team..THANK YOU PATTIE. I've been told several times now that a manager will call me and that has yet to happen.t I won't say this for the whole dealership but the couple people who I have worked with are terrible at customer service. Proceed with caution!!!
After posting this review, I spoke with GM Rick and salesman Keith. I appreciate them hearing me out and the three of us coming to a common ground. At the end of the day we came to an agreement and was able to do business. Thank you both for being stand up gentleman and resolving the issue.
Jonathan continues to be the best at what he does! I just purchased my 4th car from him and he makes the process easy and seamless! I ll go to NO ONE else!! Thanks for the new GMC Denali!!
Very professional and courteous! All around great experience.
Amazing experience! Wayne did an amazing job. He didn t just sell us a car, Wayne made sure we felt comfortable with what we were getting. Best car buying experience I have ever gotten.
Hands down 10/10 would recommend.
Purchased a car with Nick D. He made the process seamless, and answered all of my questions. Lisa in finance was awesome. She and Rick worked tirelessly to put together numbers that best suited my needs. Will definitely be buying from them again! Thank you!
If I could give Ziegler no stars, I would. Deceptive and dishonest advertising. Promoted a 2019 Buick Enclave $13,500 below MSRP. When I visited the dealership, I discovered that I didn't qualify for these discounts. BAIT AND SWITCH!!! After visiting the dealership I felt the uncontrollable need to take a long, hot shower!
Jeff guido helped me on my car purchase. May I say he was a breath of fresh air. I have been looking for a car from months and I have dreaded comming to dealers. This time it was different. Thank you jeff for helping me! Would definitely recommend my friends and family to jeff!
Great and friendly people to work with. Our salesman Jeff was very good. Will definitely go back to do business with. The whole staff we dealt with was a pleasure.I visited three different dealerships today and I must say this dealership was the best as far as handling Covid rules. I definitely will come back in the future
Thank you Stephaney and Chris Cervantez for getting me and my husband into a new 2018 Dodge Journey we are so happy
I love my new Bmw!! It's my new baby ! Thanks to Miguel and Arsany for helping me find out about this beauty!! If you come here definitely ask for Miguel he may help you find something just for you!
John was great as always, great service got what I wanted and I was in and out same day!!!
Wow!!!!! Thank you Zeigler sales for treating my sister like royalty through her purchase process! The patience and integrity displayed was way beyond expectation! I appreciate that you accommodated all of her needs from keeping the dealership open late to helping her navigate home safely!
Excellent service treated us like family will return with them for future car sales jeff and keith really good sales man thank you for making the process easy for us. also thank you nick
Jonathan has always taken care of me. Go to him for a car.
I had a great visit with O. He was on top of everything and answered all of my questions. I had no doubts when I left the lot and will definitely be back to purchase my brand new 2020 Buick! Thanks O!
My experience at Zeigler with Ken Montijo was superb. He was easy to work with and reasonable with the sale price. He was patient and worked with me to find the right vehicle to fit our whole family. The experience was fast considering how long it normally takes to purchase a car and I highly recommend going here for your next vehicle purchase.
Just want to thank Milton from service department, great customer service, professional and helpful, i will come backagain. VIP SERVICE
I could spend a Saturday afternoon here just for fun! The people who work in every department, are kind, generous and most importantly genuine! This was my last stop after a long day of car shopping where salespeople were nice and then slammed me with pressure. I walked in tired, fed up, and had a bad attitude. Fadi never put the pressure on and made me feel extremely comfortable. He was knowledgeable and funny and he turned our car buying experience into fun! Fadi, Farz and Brian consistently go out of their way to make me feel like I am something special which I m not. I love that they treat all their clients with such respect and I look forward to oil changes now just so I can go in and joke with them! Thank you Fadi, thank you Farz and thank you Brian!!!!
We have many cars bought and leased from Zeigler. We couldn t be more satisfied with their commitment to the customer and our salesman for years Jonathan M., truly an outstanding man!
Good afternoon:
My first brand new car ,as soon as I walked in there everyone treated me with respect.
Thank you, Zeigler Buick GMC Cadillac Lincolnwood team.
Victor Aviles was a great seller clarified all my questions and confusions that I had. With professionalism he answered each of my questions, explaining clearly my doubts. I m more than happy with the service, and my car I ll definitely come back again, 100% Recommend.
Thank you.
Blanca
Great time with this guy Onteral Woodson came in no worries took care of me made sure I was informed about everything on the vehicle an also made my worries go away with his calming attitude I would recommend this guy to everyone I know an anyone that needs to buy a car will be coming back soon.
Zeigler Buick GMC of Lincolnwood will get you the vehicle you need. Thanks Victor, J.P. and Lisa!
I've told them that I will pay the full amount, we had discussed price and expenses. After I brought a certified check for what we had discussed it appeared that they had increased the numbers, out of nowhere, there is a 900 inspection charge + a 2500 PRO PACK not optional protection package in expenses where nobody could truly clarify before, that after they knew I want it.
Just want to thank Oscar Martinez for taking his time and showing me a few different cars until i found the right one
Steve, Johnathan, and Frank made my car buying experience very quick and easy.
Great customer service. We did not feel pressured to buy above our budget or even anything at all. Everything went smoothly. They even switched the things from one car to the next.
Thank you Jonathan,Dillon and everyone else.
Great experience working with Rene Quinones and the Zeigler team. Smooth and seamless - Rene understood what my family and I were looking for and was super helpful (and patient) showing us options. Best dealership experience I ve had and we ll be working with the Zeigler team going forward. Thanks again Rene and Team!
I've been coming to this location for the past 5 years. Im not going to say every visit was perfect. But I can tell you when it wasn't, they made sure they corrected the issue. They really understand customer service! The service manager Jeremy has always figured out a solution to a problem. Service advisors David, Bill and Carolyn have always been extremly helpful. Checking out with Betty is always a pleasure! Keep doing what you doing guys!!
Owner of 2014 Cadillac CTS
Jon Moscovitch was great! He helped me find the car of my dreams!
I came in for some warranty work. I was told that the vehicle would be checked and that I would be advised right away as to whether the warranty would cover the repair and if not the amount of parts and labor. I waited for one hour and 20 minutes and decided to check on my vehicle. I found my
vehicle on a lift. The work that needed to be done was for a power liftgate, which did not require anything other than for someone to open the liftgate and view the rod that was broken. When asked why my vehicle was taking so long to be diagnosed, I was told that I was receiving a multi point diagnostic check. I expressed that I was in a hurry and really needed the estimate of work done or answer and warranty coverage. A multi point inspection was definitely going to take too long and if advised prior to it having taken place I would have refused. I did not appreciate the lack of communication from the gentleman behind the desk David Hernandez. A customer should be valued and so should his or her time. Anytime a customer s vehicle is dropped off, A customer should be Advised on what will be done with the vehicle if it is something other than what was discussed. Unfortunately, the estimate was way too high and if I would ve known prior to the entire multi point inspection, I would have left immediately. I am saddened by the fact that the dealership is lacking in customer service and good communication skills. The future of the dealership is not looking too good.
Extremely courteous and efficient. Work completed at exactly the projected time. Easy drop off and pick up.
awesome staff and everyone was very friendly. i was helped by jeff nick and keith. nice group of sales people!
Victor is really great he got me a 2016 dodge charger. He is really patient with his customers with dealing with the credit check and everything and he has really great service . He is someone that I would definitely recommend
Man what can I say, Ontoral is such a great guy. Made my experience there just immaculate. Already was having a bad day but not with this guy. Plan on doing business with him for a long time
after searching 2 weeks for a vehicle i came to ziegler because they had exactly what i wanted! jeff took me for a test drive and fell in love with the car. thank you jeff for teaching me the options a]on my new car.
Kyle sims was so kind, professional and helpful! What a great salesman!
Highly recommend! I brought my Saturn to get a key fob programmed. Not only was it a quick and easy process but everyone there went out of their way to make it a great experience! I'd definitely go back and refer a friend :)
Kyle @ Zeigler deserves more then a 5 star rating! He put me in a very nice suv with little to no miles. The staff there @ Zeigler are very professional as well which made for an even better overall experience. Also my payments are reasonable especially for the vehicle Kyle was able to help me get. I highly recommend doing business with Zeigler!
Keith is a great guy. Good salesperson and friendly. He speak Spanish very good too! My son going to buy a car from hin very soon.
zeiglergmbuick.com
