BEWARE: BAIT AND SWITCH SCAM!

BEWARE: BAIT AND SWITCH SCAM!

**Updated: June 25, 2020**
I posted the same review on their Facebook page and was removed today. I called management and asked why they removed my review and he (management) stated because I had false information. After 13 minutes of conversation and hearing Fady and my side of the story, he did admit that there were a miscommunication and lack of transparency on the salesperson's part. The P.P RECONDITION or Paint Protection fee for $1198 was an optional package that Fady failed to mention to us and instead of being upfront, he wasted four hours of our time trying to make us buy the package. I also mentioned to management that instead of deleting all the bad reviews from their Facebook, add comments so people know that the issues are being resolved and are working towards 100% satisfaction. By deleting bad reviews, you're just hiding all the skeletons in the closet. As for training for a salesperson...I'll just let that for management to handle.

Original Post: June 23, 2020
I ve bought many cars over the years from private and dealerships, used, pre-owned, and brand new. This store surprised me on so many levels of wasting people's time and adding additional cost to the advertised price. This is going to be a long review but it s a warning to stay away from these kinds of dealerships. I don t know if it s just the salesperson or management but this dealership is a fraud/scam.

My brother and I made an appointment at 11:30 AM on Tuesday, June 23rd, 2020 to check out a 2012 Toyota Sienna, priced at $13,701 from their website and AutoTrader.com. We drove three hours from WI because of a great deal on the van and also there were a lot of high reviews from Google. We arrived and met a salesperson named Fady S. and the usual happened with us getting the car keys and test driving the car. Fady came inside the van with us to help us navigate around. We noticed some rattle noises from the dashboard and the two main sliding doors weren t working along with some panels taken apart. After test driving, we asked them to fix the rattle noise from the dashboard and make sure both the sliding doors are working properly. Fady told us it ll be around 2-3 hours before they can fix it and he ll give us a call back when it s done.

Two hours later we arrived back and Fady said they haven t finished fixing the issues with the car (van). We decided to work out some numbers and start the paperwork. My brother was going to trade in his car but their offer was so low we rejected the offer for trade-in value. What caught my attention from the price breakdown piece of paper was a mystery price called *P.P. RECONDITION at $1198. Fady said they add new things to the car such as carpets, filters, oil, etc. I was completely shocked that they would add additional price to the sticker price when we never request them to maintenance the car. Fady kept saying they have to add these fees because it s a used car and the car needed them. My brother and I disagreed with the RECONDITION fees and asked them to take the fees out. Each time Fady went to talk to his manager, we would have to wait about 20-30 minutes before he comes back with a new price.

Fady came back and said the best he can do was to cut the RECONDITION fee in half at $599. Is it legal for dealerships to be adding anything to the car and add those prices on top of the sticker price during the negotiation phase? If dealerships add four brand new tires, filters, carpets, etc. without the buyer s consent at the time of making a deal, can they legally just add those prices to the car? This is what they called a BAIT AND SWITCH SCAM!

After many, many, many back-and-forths with Fady, we did not buy the car and left around 5:30 PM. Six hours of wasting useless back-and-forth between Fady and the manager when all of this could have been resolved quicker. Another six hours wasted driving to deal with this kind of dealership and instead of helping out the customers, they try to scam us.