Grossinger Autoplex Reviews

I visited Ziegler (Lincolnwood) on February 1,2020 to look at some vehicles I was interested in purchasing. As soon as I entered I was greeted by Ray Jando who was very knowledgeable,helpful,and accommodating and caring making sure that my needs were met. What a wonderful young man . Needles to say I have purchased my dream vehicle. Thank you Ray

Got me up and running with peace of mind after an accident

My son and his fiance leased a 2019 GMC Terrain from Jonathan Moscovitch last month. I've known Jonathan for many years and this is the third new vehicle my family has purchased from Jon. I purchased a new car for my wife from Jon last December. Most people dread the car buying experience but with Jon it's simple as 123. Jon gives you the best possible price on the vehicle in a matter of minutes. He gets you the highest value possible for your trade. His customer service is the best! I have had only great deals and service from Jon on all the vehicles my family has purchased. Next time you need a new vehicle contact Jonathan Moscovitch at Zeigler Buick GMC in Lincolnwood. I guarantee it will be the best car buying experience you've ever had.
Marty Scharaga

I was nervous preparing to finance a car but it was a very stress-free and seamless transaction. The staff was respectful and knowledgeable and made this process incomparable to any car purchases I ve made in the past. Thank You Omar, Lisa, Lorrraine and Fady for your combined help and expertise!

Wow what an awesome place to buy a car. I bought my Cadillac Escalade from Geio George and Jeff Guido. I love this guys and they definitely took care of me! I strongly recommend visiting this dealership and definitely ask for Jeff or Geio!!!

Kyle is a Rock Star in anything
He excels at. I would definitely buy a car
From him with his great attitude and being so helpful!!

Teri Odzer

I was curious about purchasing a new car and Kyle (Sims I believe) was super helpful in answering all of the questions I had. As someone who has never purchased a new car before, I found him irreplaceable in my search

Great place to buy a car. Amadeus our salesman could not have been nicer. Traded in our older Shelby for a newer one.

My hubby bought me a new car from there.. And Mathew Carter was a pleasure to work with. Thanks Mathew.. I my new baby

Jonathan was a pleasure to work with. Helpful and knowledgeable about every aspect! I've always dreaded dealerships, but this left a very positive impression! Great dealer! Great staff! 5 stars all around!

Jonathan is the most amazing salesman first car salesman that's really honest!!

I was very hesitant coming inside to speak with someone after spending hours at another dealership, So I decided to call in and spoke with a young lady by the name of Jazlyn. She was such a sweetheart and very professional. She was able to answer every question I had and assisted me everything I needed help with. I definitely plan on stopping by in the near future. Keep up the good work guys!!

Miguel and JP were wonderful and helpful during our process of getting a new car!

Wow - Jonathan Moscovitch has been my salesperson since he started in the car business and I would never even think about going to anyone else. His honesty keeps my whole family coming back. Thank you Jonathan!

I was extremely disappointed that we gave this business our money. The negotiation process was absolutely horrible - they were more focused in getting us to commit to a color before they would even talk price. Then it was the stereotypical let me run that by my manager with very limited transparency.

Best part: they kept screwing up my name in the paperwork and it took over three hours to drive off the lot once we came to a deal. I m pretty sure they still have my name wrong in their system.

I HIGHLY suggest going somewhere else.

Never before have I seen such deception and trickery at a car dealer.

Starts with calling the dealer on a CPO Infiniti QX50 and talking to Jasmine. Jasmine promises that the dealer will certainly "deal" with us on the price but not unless we're "IN" the dealer. Started the trek up north in the rain and with road construction. Met by yet another person as Jasmine was then no where to be found even after we asked for her. He takes us in then sets us up with yet a 3rd person. Drove the car and loved it. Car price online, on cars.com was $22,960. We said we were going to put $4,000 down and finance for for either 60 or 72 months and we would transfer plates. We offered $22,000 out the door and Fady proceeded to head to "his manager" for approval. And then the games begin.

Comes back with a sheet, and after my 4k down, the NEW out the door price was $26,000 and some odd change.

WHAT!!

They had added in a Pro Pack fee of almost $2500 and some other fee for $2500, almost like a handling fee and cleaning fee.

Ready to walk, they then ask if we will split either of the two fees? The Pro Pack means you have to take the car back their for routine maintenance etc...the cleaning fee? WHAT?

I then said, look, the car is $22,960. I'm offering you $22,000 out the door. Which means $18,000 + tax, title, doc fee. No where near $26,000

Leaves again, comes back 30 mins later. Cleaning fee is gone. Pro Pack fee still there.

Will NOT remove it. Not driving to Lincolnwood for an oil change.

Completely wrecked what should have otherwise been a nice Saturday and a car purchase. Wasted 1/2 of a day on this nonexistent and uncompleted transaction.

I would say this: BUYER BEWARE. The price on the web, the price on cars.com and talking with them on the phone is NOT what you end up with - clearly.

100% factual experience from today 10.3.2020

This is easily the most professional service center I have ever taken my car too before.
I know every time I take my car for a service check or oil change, I receive a fully professional service and report to the standards I only see in my professional life.
Yes, service here will be on the high end of costs. But it s one and done.
You can avoid the costs for a service once or twice but sooner or later you ll find yourself going to them to do the repairs the prepare and complete way.
I would recommend them to anyone.
5 stars every time.

My first time buying a new vehicle was a little nerve wrecking for me. But when I walked into your dealership Mr. Wayne Taylor approached me with a genuine greeting and smile. He asked if he could be of some help to me. I responded stating that I was just looking but he made me feel so comfortable that I ended up buying a vehicle from him. The entire experience was pleasant, I did not feel rushed, or forced into anything. Everything I desired in a vehicle along with the cost, he was able to accommodate. I will definitely recommend my family and friends to go to Zeigler Buick Cadillac GMC of Lincolnwood and ask for Wayne Taylor.

Went in to look at a new vehicle for my wife. I hate going to dealerships because of the reputation most have. Not here! No hassle, no haggle, and it was a flawless process. I felt very comfortable the whole time. Kudos to JP and his team. Great dealership!

After two weeks of car shopping, I ended up at the Lincolnwood Buick. I purchased a new Buick Encore. Rick the manager did a wonderful job working with me to get me to the payments I wanted . I ended up getting a car I love with extended warranty at the monthly payments I wanted. I m super excited with my purchase. Lisa in finance, even suggested a great place to eat which we loved!.

Amazing experience working with Nick, Derick, and Mike. XT6 Sport is beautiful!! Thanks guys.

I love my new wheels! Jeff and Miguel hooked me up with a mustang 2018! For a great deal thanks guys!

Kyle sims was so amazing and his manager jp so helpful love my new chevy calorado

*TYPICAL BAIT AND SWITCH DEALERSHIP*

Dishonest sales tactics and totally unprofessional. Vehicles are priced to sell online, until you arrive at the dealership and they significantly increase the price. They increased the vehicle I was interested in by $5,600. They're also extremely disorganized and did not have the car prepared or ready for my appointment. It was in the back lot covered in snow. The car itself had numerous scratches and scrapes all over the back bumper and side panel. If you're going to sell a luxury vehicle thousands of dollars above the price, it should be in pristine condition. Unfortunately, I learned about this after driving over 6 hours. Total waste of time and gas. Do not waste your time with this dealership.

Gave me a great deal on a great escalade. Richie was helpful, knowledgeable and got me in and out in 15 minutes. Great job guys!

We have been to a few dealerships searching for our future car. We walked into Ziegler Lincolnwood and were greeted by a gentleman, Wayne Taylor. He took his time to explain car options and functions fit for our family. I couldn t be happier with our vehicle. Great customer service experience! Ask for Wayne, he ll take great care of you.

Today on 11/27/2019, I visited Zeigler to purchase a 2019 GMC Sierra 1500 that they had advertised for $30,175. After talking to the sales person, he said that he was going to talk to the Manager to finalize pricing. It was odd as the price was $30,175 but anyway, he comes back and says that his manager said the price was actually $12,000 more because of the options the truck came with but that he could show me something in the $35,000 area but it would be more with all the options. I knew it was a lie as I went thru the options the night prior. I pulled up screenshots I took of the vehicle showing that it was INCLUDED. He said I didnt qualify for the vehicle, how? The price has a reduction of$17,000 (for everyone btw) plus $6000 manufacture credit. Beware of dealer, FALSE ADVERTISING and BAIT and SWITCH. I wish I could post pictures of me telling the Manager about the experience, false advertisement and the bait and switch No answer yet. Filed a complaint with the FTC and BBB.

entry fast and polite, exit same way.
dropped off at night for pickup in morning went as planned

Fantastic shopping experience from start to end. No pressure to do anything, just showed me a great place to do business. I ve got a couple kids about to start driving and I know where they re getting their cars from! Keith and JP at Zeigler!

Kyle Sims was so friendly and professional, Will absolutely come back!

Unbelievable shopping experience! jeff made me feel like family from the first interaction. From sharing his insights, to sharing pictures and videos of the vehicle, or to just talking cars in general, Evan is a true professional and has a pure sense for the love of quality cars. His ability to make the car buying process a memorable experience is a real gift.

REYNA SALAZAR was amazing!!! Super friendly and helpful and she made me feel really comfortable. Got the truck I wanted and am happy about it! Thanks to her and the sales manager Darwin for making it happen. Great people there!

I must say I really enjoyed my purchasing experience today at Ziegler Cadillaci especially my time with salesman Rene. It was a pleasure working with him.

After having a few problems upper management took care of the problems that I had before
I just wish that they would have went over the car with me to insure that everything was okay.

My car was towed in yesterday morning and I was assigned a Service Advisor, who informed me he would be in touch with an update. I did not receive an update before they closed. I began calling this morning and could not get any information. My advisor was off today and I kept getting my phone calls routed to his voicemail. In the late afternoon I rode my bike the 30 minutes to get there to find out the status. After a few minutes they informed me the car would be ready shortly. The customer service was not particularly friendly, but was not rude either; I'll describe it as indifferent. Essentially this is an auto shop, so not expecting world class hospitality anyway. My only real complaint is that I was assigned an Advisor who was off the next day and there didn't seem to be a plan in place to account for this, so I was left in the dark for more than 24 hours. Otherwise, the car was fixed and they washed the exterior before returning it to me, so that was a nice touch.

They take forever to look at my mom car we sit there for 5 hrs for them to tell her it was her camera that s making her car not run right so today the check engine light come on smh again she sitting there got to be somewhere by 6 p.m after yesterday they said her car was fine everything works bs

World Class Salesmen Word Class Service World Class Prices Man what an experience, If you are in the market for a New or Pre-Owned vehicle go see Jeff . If you don t have the best car buying experience you ve ever had I ll pay you $100 out of my own pocket.

Originally went in for a oil change. Was helped by Roberto. He was a cool cat.! Told me all the about all the maintenance i had to do on my vehicle. From rotating the tires to changing the cabin filter and so on and son. Thanks to this guy my vehicle is all up to date and running smoother then ever.

super nice dealership thank you jeff keith and nick! these guys were great to work with

Jonathan Moscovitch is the man!!! He got me an insane deal on my new GMC Yukon, and i got the white glove service from the moment I walked in. Anyone looking for a car go see Jonathan you wont be disappointed i promise. I will be back when my lease is up for a new one. Highly recommend to EVERYONE.

Thank you so much Miguel Pescador for helping me with choosing a good and a looking car. Just the right fit for me I hope you sell alot of cars for people that are looking for one. I apperciate Miguel Pescador.

Beautiful car and great services. Everyone has been very helpful.

Tony my service rep was great! After I dropped off my SUV for service Tony arranged for me to get a ride to work and picked up after work. Very satisfied with the great work done on my SUV as well as great customer service!!! Highly recommend Ziegler Buick Cadillac GMC of Lincolnwood!!!

Jeff Guido was my sales rep and I highly recommend him to anyone looking to buy any type of car. He was extremely helpful over the phone before I came in the dealership. Also very patient while I asked a bunch of questions on a few different vehicles. He did not rush the process when I came in the store and took his time explaining all the features on the car I was buying as well as broke down the total price. Never felt so confident and comfortable buying a car. I even called him after I left the dealership with more questions on how to work certain features and he walked me through everything. Please go to jeff if you are planning on stopping in for anything, you won t be disappointed. Thanks again for everything jeff and all the others who helped as well!

Very awesome experience with oscar. Went above and beyond. Thank you Oscar.

They are very helpful and always try to help you the best they can.

I m not big on doing reviews but the services was outstanding. Victor deserves to be recognized. It was my first car and I had the best car buying experience. He went over and beyond to answer all of my questions about my vehicle. I would recommend Victor to friends and family and anyone looking to purchase a car.

Victor was very informative and patient on all my questions. As a first time buyer I was very appreciative. Overall, I say the experience was positive.

Dionte,

I believe is a Manager there. If it were not for him, I wouldn t have come in today! So glad I did! The entire process was smoothe! I m happy with my new Buick Encore! Matthew was a great sales guy. Very funny, and kept me laughing! I felt so comfortable! Derek in Finance got me in and out! Great dealership with a fun atmosphere.

The atmosphere is amazing in this dealer ship shout out to ms.banks

Ask for Tony in Service, a professional, customer focused, attentive to detail, friendly all with a high level of communication. Very satisfied with the service department. Went into the sales room and got non of that, always room for improvement!

Today was my first experience in dealing with the dealership and I had a pleasant experience which made for a great first impression. I was met by multiple associates who all were polite, profession and honest.

One of the better car buying experiences so far thanks to Joon and Frank. Nice folks. Bit of expected haggling but it s part of the fun.

My wife and I recently purchased a certified pre-owned 2016 GMC Yukon from Zeigler and we had a good experience.

Matthew was a great sales rep. There were no sales tricks and we were not kept waiting. We got the price we wanted and were very happy with the sales process. Frank, the finance manager, was great as well. Again, we were in and out and not kept waiting. The speed of the transaction is paramount to us, and we really appreciated their time management.

After arriving home with our new vehicle my wife and I identified a few service issues with the car. Steve, the GM, responded immediately and had the car picked up at our house and provided a free loaner vehicle while the issues were corrected. Hats off for great follow up, customer service, and making sure we were satisfied with our certified pre-owned purchase. We are very happy!

Thank you Jeff for the great customer service and amazing deal on my new car!

Kyle was so welcoming, polite, and helpful - I will definitely be seeing him for all my car purchases :)

My experience was wonderful ,Great sales person Wayne Taylor ,Was very Friendly and very helpful young man

My best dealership experience. Everyone was professional, polite and courteous. Couldn t have asked for better treatment.

jeff and nick had ordered my car for me ahead of time and when I got there to pick it up it was a very quick process.

Excellent sales work from Carlos. My son bought first, and now it's his father's turn. Thanks to Carlos and Zeigler for the opportunity!

Don't trust the advertised price. Significant unadvertised costs will be added to the listed price. Every slippery cliche about a used car dealer will come into play. Avoid this business.

If you feel your blood pressure rise when you pull into a dealership, like I used to feel. Than please go see Jonathan Moscovitch! Having Jonathan in your corner is like having a close family member at the dealership. He ll make purchasing your next car a much more pleasant experience!

Our salesman Keith was knowledgeable and accommodating!!!

Mike Mallett is awesome. He's very professional and knowledgeable of the vehicles. I definitely recommend him!

Omar Shebli was a great help in getting us acquainted with some of the used cars on the lot and test driving. He was thorough with his information, patient in answering our questions, and didn't make you feel like you were doing the chore of buying a car. The cars were in great condition as well!

My transaction with Ziegler today was ideal! Deus was a great help for me & my children. He listened to what I needed and delivered on it. 100% would recommend to others

I am still in awe of how amazing my car leasing experience was with Zeigler Buick GMC in Lincolnwood! RAY JANDO is by far, the BEST car salesperson I have ever worked with!

Ray & I began communicating a little over a week before i actually went in (I kept putting off the appointment, remembering back to my last end-of-lease experience that held me at the dealer for 8 hours). When I finally went in on last Saturday, Ray Jando in person was every bit as energetic, personable, knowledgeable, helpful and humorous (he kept me smiling & laughing throughout a process I always find tense) as he was on the phone!

We looked over several options but things didn't appear to be heading towards an agreeable deal. I walked away disappointed and feeling like "What am I going to do?" I was discouraged about what I would be eligible to get at my preferred price point. I told him to give me the weekend to think over some things.

RAY, ever persistent in the best possible way, called me right after the weekend on yesterday with the BEST NEWS! I was actually eligible to get the vehicle I wanted at the rate I hoped for! I was blown away!!! Super Excited!

When I arrived to Zeigler yesterday, Ray was beaming and made me feel welcomed & even more excited that this deal was happening! I don't know how he did it, but even after reviewing, discussing, and having to sign the typical mountain of paperwork - Including the meeting with Finance, I was out of there in record time! I was worried about being there till closing time for nothing!

Ray was there with me every step of the way, even offered to help me clean out the trunk of my old car but I refused (probably embarrassed by all of the reusable shopping bags and shoes to accept the help - LOL!).

I gave him the biggest High-Five and hug! Then I rolled out of there, so proud of my new Beautiful Azure Blue Buick Encore (this color was not even available to see on Saturday and it's one of my favorites)!

If you want to experience a new/lower stress, actually fun & supportive car-buying experience, you have got to go to Zeigler Buick GMC in Lincolnwood. Make sure you see RAY JANDO!

Excellent service provided by Francisco Ocana Congratulations on having a person who starts well

Jon is amazing!!!! Dillion is super quick, efficient, and The Absoulte best!

Called into the dealership spoke with two ladies by the name of Kiki and Lexi they both were very helpful answered all of me and my wife's questions regarding a New Cadillac thanks ladies see you all soon.

Miguel had such Great customer service, very helpful, very patient, and friendly. Thanks to Miguel I am now a new vehicle owner ! If anyone on here is looking to stop by to either lease or buy a new/used vehicle make sure you ask for Miguel.

I came to lease a 2019 Cadillac XT6 from Zeigler. The sales person named Omar really took care of me. He was not pushy salesman. He was pretty awesome to work with and a handsome young gentlemen. Arsany, one of the managers came out to thank me for doing business with them. He had a great personality. I recommended people to go ask for Omar when they go there, He knows what he is doing.

Horrible. Hustlers in the service department. Beware.

Best experience Best price best customer service !! Jp went up and beyond. Will recommend all my friends and family.

Jonathan is the best and the service is great. I love the new car that I am driving

I enjoyed the experience of entering the building which has a modern design, a lot of room, and being greeted by a rep pretty quickly. Went straight to Jonathan, he found me a good deal on a great car. Didn t feel pressured. Really nice experience from beginning to end.

thank you jeff and carlos for getting me in my new escalade today! definitely recommend zeigler!

Jeremy was very courteous and thorough. Enjoyed working with him.

Paul Koch

Great dealership with phenomenal customer service! I would like to mention that one of the employees named Amadeus Perez helped me test drive a car. I'm not very knowledgable about cars, however, my discussion with Amadeus while test driving provided me essential food for thought for my discussion with my parents who just moved to Chicago from the Philippines and they are looking for a car. His professional demeanor and flawless customer service is very much appreciated by my family and I. Thank you!!

Felix did an amazing job in getting my car cleaned and oil changed in an extremely quick manner.

Steve Foresta, the general manager, is one of the most stand up, professional, knowledgeable person in the automobile industry. I have bought many vehicles from him over the last 30 years and he has always been my go to person for any automotive questions! Everybody has a guy! Mine is Mr. Foresta! You should make him yours too...... he will not disappoint! He has a great service advisor, Jeremy, who is on time - all the time -he is one of those people that get it! Great service, great people. I would highly recommend them for cars sales and service!! From Pete Rizzo

I m giving them 2 starts because customer service was horrible, I fixed my car and took 30 minutes looking for the car with no help whatsoever.

Ray was great. He didn't waste any of my time. He took care of all my needs and made it very simple. Please go see him if you need a new car

I went in last week and got assisted by Kyle Sims, amazing sales person! He made sure to offer me the best deals available and helped me find what I didn't even know I was looking for! It was a great experience, I would highly recommend him to anyone looking to have a great spokesperson and professional in his field as a guide for your purchase.

I had some service work done on my car. The staff was helpful and knowledgeable. They even provided free shuttle service back to my house while the repair was being done.

jeff is a very cordial, attentive person who made the transaction easy. He took the time needed to explain things to us. Very friendly. Good follow-up

Overall a good experience. Drove down from Madison knowing exactly which vehicle I wanted on their lot, and had talked to several people to make sure the details were correct before making the trip.

Ray was great, nice guy, let my kid play on his Nintendo the entire time we were there. Process was easy, came with financing in place, paperwork wasn't bad. We were there just over 90 minutes. Overall everything was good.

One note about pricing when shopping through USAA. The price quoted online is different than what the dealer shows by nearly $3500. There are a couple of packages that are added for different services. I was surprised, but Ray took care of us, and I still feel we got a good deal on the truck. My advice would be to verify an out the door price over the phone before you make a six hour round trip, just so there aren't any surprises when you're there.

We had a good experience at Zeigler, and I wouldn't hesitate to work with them again.

Jonathan was very Professional throughout the entire process of buying a new vehicle. Very straight to the point and no BS!! I look forward to buying my next vehicle from him!!