Grossinger Autoplex Reviews

Customer care is fantastic. Good price. Our second car at this dealership. We will be back!

Everyone very friendly and helpful. Product knowledge is amazing.

Absolutely loved my experience here! Kyle Sims was especially helpful,he made sure any questions I had were answered and he greeted me with the most kindness. I recommend this place if you re looking to buy a car for sure!

Sir Kyle was very informative and very upbeat. I felt excited to have that experience normally I dread to shop around. Will definitely be referring my friends to him here

I wish to take this opportunity to express my sincere appreciation for the outstanding
support rendered by the following employees at the Zeigler dealership in Lincolnwood.
They are Jeremy Aguilera, Kristopher Konar, Mechanic Ken Agbulos. I would like to also commend Chris Martin in the parts department for his professionalism. The employees I listed are just an example of a great group of guys that represent Zeigler. I appreciate the quality of work, integrity, and timeliness of your workers and I did not want it to go unnoticed.

Sincerely,
Joseph Parisi

My experience with Zeigler Buick GMC Cadillac was nothing short of spectacular!
From the friendly and knowledgeable sales staff to the great finalized deal I got thanks to GSM Rick Botic. Financing my brand new 2020 Buick Encor was a breeze and my vehicle was detail-clean and ready to go when we were ready to go!
I highly recommend Zeigler in Lincolnwood for your future car purchases.
-D. Savaiano

I brought my Buick Encore in Saturday around 10:30 I was there till 12:45. They didn t give me a time frame for a car I bought 2 days prior at another Buick. The car alignment was off. It was very frustrating waiting for my car without knowing how long it was going to take

Was hesitant on purchasing a car but Miguel talked me through every step! He was very thorough and made me feel at ease purchasing a vehicle. I couldn t be happier with my new car! If you need help with a car go to Miguel!

Ray was extremely diligent felt like I could trust him. He answered all my doubts and questions ,definitely recommend everyone reading this to go see Ray jando!!!

Working with Matt was great! He told me exactly what I needed to do to get in the car that I want. He was extremely professional and didn t sugar coat anything.

Zeigler is my spot. K have always purchased from Jon as he understands my needs and always provides the most stellar service along with a great deal. Today i had my vehicle serviced and it was the most positive experience I could have had. Salman, associate service manager, was a complete and total professional.. his knowledge, job satisfaction, and communication skills permeated the entire experience.... Salman should be the model for all to follow. Thanx again Salman!

Thanks Rene, for an exceptional car buying experience. Knowing that my credit was not so promising but you still gave me a chance. Thumbs up to you.

Ken Montijo at Zeigler was so helpful when shopping for a new car for our family. He was honest, ethical, and accommodating. He made the experience truly fun and easy, and very low stress. If you are looking to purchase a car I highly recommend going here and enjoying their services.

Wow! What a great experience I had working with Jeff Guido. He was very knowledgeable and patient to help me find what I was looking for. I highly recommend his services. 6 out of 5 stars if it was possible.

Excellent customer service and very respectful of our time. JP made sure that we are comfortable and happy with the purchase. We love your new car. Great place and people to do business with

Friendly and courteous. Listened attentively to my service needs and concerns, evidenced by fulfilling all items requested. Also, recommended service flags were thoughtfully prioritized to meet my immediate needs. thank you jeff

Fady was a pleasure to work with. He contacted me before arriving, had the vehicle ready for me when I did arrive. Made sure all the information on the vehicle was ready. Overall a great trip and didn t have to stay there for too long. Definitely going to recommend him to my friends.

Fantastic Service. Jeff did a great job! He kept me up to speed throughout the entire process. He was polite and courteous. Really represented Zeigler Cadilac well. I will definitely refer my family and friends to the Steeler ship. Great selection of vehicles and very knowledgeable staff. Everyone from managers to my finance representative that helped me out we re all great to deal with. Everyone was very friendly and asked if I was being helped. And most importantly everyone had their masks on during this whole Covid pandemic. I was very comfortable in the dealership

Amadeus did such an amazing job at getting my family the Escalade of our dreams

Jeremy, that works in the service department was great to work with. Super simple and direct, no issues once so ever. If you have the chance to speak to Steve, the owner, do it. He's from the area and knows a thing or two about cars and how to treat his customers. 10/10, highly recommend this dealership if you're looking for your next car or looking to get serviced.

Very good place, especially how Miguel's clients are treated, excellent boy, very good treatment, he treated us with family, we were very satisfied with the treatment that Miguel gave us many thanks ias

I m so glad these guys took this place over! Grossinger was horrible and never took care of their customers. One time I took my car in for an oil change and had to tow it out because Grossinger broke my transmission and wouldn t pay to fix it. I had to sue them and then they finally paid. Ziegler is a GREAT company no comparison to Grossinger. They really care about you as a customer! When I needed my 2015 Cadillac XTS to be checked out for the emissions test, they tested my car, told me what I needed to do, signed my form and didn t charge me a penny! They even vacuum your car for you with the wash! I m glad I can have a dealership near my home to go to again that I can trust and know that they will do a great job! Keep up the great work guys!

I recently bought a car from Grossinger Toyota and my sales guy Miguel was friendly and not pushy like some sales man are. I felt comfortable and safe that I would get a great deal. The staff was also friendly and very helpful with our needs while at the dealer.

Highly recommend Victor mostly because he didn t peer pressure me ( I ve had difficult experiences )

Amadeus did a great job at helping me pick a new car, I recommend Amadeus for all your car needs

Timing was reasonable and the gentleman that helped me was very polite.

My brother was looking for a car so we came to this dealership. We were approached by a very friendly salesman named Wayne. He was very knowledgeable on every vehicle and not pushy. He gave us genuine advice and made us feel very comfortable throughout the entire car buying process. My brother left very happy! Overall, a very great experience.

Oscar was able to get me in to a car when no one else did it. Thanks an will tell my family to see him when they need a car.

Please beware!! My husband was approved for a car at Arlington Acura in Palatine. Zeigler Lincolnwood received my husband s approval information as a lead. Within days of him being approved, my husband received several phone calls from a salesperson name Lorraine. Sometimes she would call 2-3 times a day telling my husband he was approved. She told him that he could pick out any of their pre-owned cars under $15K. We visit the dealership to see his options & test drove a 2016 GMC Terrain that $12,300 that was way below the $15K. She told us we would need $1500 - $2000 down. We come back with the down payment now she telling us that he is no longer approved. She has received 5 leads within the week & they were all fraudulent. What the hell does that have to do with us?? You guys stole the lead from another dealership & gave us false hope that we could get the vehicle we test drove. Moral of the story they steal leads & call to harass you about coming to purchase from them... then accuse of you of being a fraud

Went in for refinancing my car .thanks to a wonderful salesman Derek I got a new truck .I'm loving my new GMC terran

Keith and Ray made the car buying process super easy and smooth. Everyone was very helpful and everything was straightforward. I would by another car here anytime.

Thank you for an exceptional experience here. Very professional and transparent with their process. Highly recommended this dealership. Ask for Rick Botic. He is very knowledgeable and eager to help in making the process as easy and convenient as possible! Thanks again.

This spot got me in and out and found me a crazy deal on my Jeep I love it ! My man Jeffery was amazing knew a lot about the car and gave me grade A customer service ! That man needs a promotion or something but really great experience overall and will be coming back and referring all my friends and family straight to Jeff appreciate you guys and love the new car

First time buying a car, came into the dealership and Wayne helped me through the whole process! He talked me through and showed me all my options and helped me narrow down exactly what I was looking for. He was VERY patient and helpful throughout the entire process! Thank you so much for your help and for working to get us the best deal! Now I have the car of my dreams !!!!

I had a issue and Jeremy in service handled my issue from start to finish absolutely wonderful guy...and keep me calm and was truthful..I have no problem coming back just because of how he handle my issue...thank you Jeremy and Ziegler for excellent customer satisfaction!

Ray Jando was very helpful in our car buying process. Had all the info sent before i arrived and made sure it was all ready to be finished . Highly recommend him

Jonathan was very helpful! He was able to answer my questions and put me at ease during this process. Jonathan made my first car experience a great and hassle free one.

Just bought our 4th car from Jonathan. We would never go anywhere else. He had changed our perception Of car buying to completely positive. Jonathan makes it easy, fast and enjoyable.
Thanks and looking forward to coming back!

Always the best service from Tony...goes out of his way to make things easy for me. They have been taking care of my car for a lot of years, always with no problems

We knew exactly what we wanted to buy, had no trade in and told them in advance we were coming but the sales process still took more than 3 hours.

Without a doubt, the best dealership in the NW suburbs. Fair pricing, excellent customer service and courteous staff. My first choice for a dealership...no need to go anywhere else. thank you jeff

David Hernandez the service manager is seriously the best!! He is so professional and truly a great human being. His service department is not like other service department that you go and they try to up sell you things that you don't need. Every time I take my vehicles to him he keeps me posted on whats going on and how much is going to be in order to repair whatever needs to get fixed. His professionalism its impecable and I'm glad I found him. I could truly said I trust his work ethic because he goes above and beyond and the technicians always do an amazing job. I dont have to keep going back and forth like other dealers were they fix something and brake something else. They always take good care of their customers. If you ever need to get regular maintenance or anything just go to Zeigler GMC in Lincolnwood and ask for David.

This is a great dealership had no problems and are very kind people. Jeff guido was my sales man he took every step and even some out of his way to help make the sale happen.

Everyone was helpful, pleasant and professional. Keith was fantastic. He worked with my needs and limitations and answered all my questions. I would recommend to others without hesitation.

Jeff was such a great help! His customer service skills were excellent! Very attentive and focused on what I needed! Answered all my questions promptly! Looking forward to working with him again next time for my car shopping visit!

Outstanding polite and Quick service... Sales rep and Dominic really go the extra mile to help you.... got a good deal on a new encore... thank you Zeigler...

Thanks Jackie and Kiki for all the help I m loving my new GMC Acadia!!!

It was fantastic! Great service !! I definitely recommend and I will be back in about 4 months . Thank you Milton ! I appreciate it .

This is my 3rd time coming in for something easy, and it was unpleasant. I know these places have high turn over so I believe one bad experience does not represent a company, but repeated bad service... No thanks.

Tonight, I needed a key fob battery. With covid, I called, found out what I needed to do, and confirmed times for the next day. I realized I could go in tonight instead so I called back and confirmed the hours for the parts area. I was told 7pm. So at 6:20, I am walking around the showroom and no one offered to help me. By the way, a showroom of people all over the place not busy... Most on their phones... Which is cool if they are slow, but acknowledge me. I asked 3 guys for the parts department. One guy half pointed, zero eye contact, didn't stand. Another guy literally broke eye contact and turned his head as I walked by like he didn't hear me. Finally the last guy, after I interrupted a conversation was nice and went to check. Of course, closed.

I did my due diligence and called. People who answer the phone should know business hours. A roomful of sales guys should probably acknowledge someone in the showroom. Heck 2x I have gone in on a Friday night and bought a new car (other dealerships). I probably would roll my eyes and move on if this was a one off, but I have similar discourtesies before. Thanks to the last guy who made an effort, but perhaps this isn't a location for me to try a 4th time.

From start to finish my new car experience was a very
Positive experience. Easy to work with and was done in a quick and professional way

Brought our car in because it overheated on the way home. This had been the dealership we had been using to service our car since 2011. Under the Grossinger ownership the establishment had always been expensive but did a good job and it was possible to get a loaner if they had to keep our car overnight. Under the Ziegler ownership service and amenities have deteriorated sharply! No more loaner, and our most recent experience they charged us $1,000 to fix the AC, and the overheating. Then on the way to drop off the rental after having paid full price for it, my car s AC wasn t working and the temperature gauge hit the H level ( for HIGH) again within a couple of miles. Then in a conversation with the service representative about how to get the repairs repaired he had the audacity to say if I had a crystal ball I could tell you when your car will be repaired and ready to pick up ! So rude and inappropriate! I certainly hope the manager will be more respectful and competent in fixing the car. I will update this review when my car has finally been fixed.

It s took almost 2 hours to get the car diagnosed. Afterwards finally things got moving in the right direction

great service from start to finish. my sales person jeff went above and beyond to help me with my first purchase. I will recommend my family and friends for sure.

Great customer service , i have been buying cars for jon for the last 14 years and i will continue to do that . The group is very lucky to have you . Keep up the great work

See you in 9 month :-)

I came to Zeigler Buick GMC Cadillac of Lincolnwood a few days ago. In hopes to find a family friendly SUV with a little bit of luxury to make traveling easier and more comfortable. I was honored to of had Kyle Sims show me around the lot. He was very professional and patient with me while I browsed around the lot. He knew exactly what I was looking for in a SUV and showed me some really great options that exceeded my expectations. When I return to Zeigler of Lincolnwood I will definitely ask for Kyle Sims thank you again for everything you were great!

Always willing to help and do a great job. Every time I go for a service appointment, staff is eager and ready to assist. Communication is clear on everything they are doing on your car. Friendly and professional!

Absolutely Great Service!! Walked in & Mr. Wayne Taylor helped me find the perfect vehicle to fit all my needs, at an even better price. Would definitely recommend anyone to visit & go see Mr. Taylor.

Quick easy and thorough service.. was in n out in no time

Ray and his staff at Zeigler Cadillac we're an absolute pleasure to work with! Ray Took all of stress that comes with buying a new car and turned it into a pain free process.

From choosing a vehicle to finance and paper work Ray went above beyond to make sure our car buying experience was a memorable one.

Ray was also very knowledgeable about the in s/out s of the vehicle and took us over every feature the car had to offer. He even paired our smartphones to the car! Such a small task but it does mean a lot.

Ray was one of the best salesmen I have ever worked with and did go to the extreme to gain our business and trust.

I will be recommending Ray and Zeigler Cadillac to all of our friends and family.

Thank You again for your kind service and assistance.

Excellent service. The team makes the purchase process enjoyable and stress free!

They did exactly what they were supposed to do. At first, there was a hiccup, and I was undoubtedly disappointed and secretly planning my vendetta to never go there again. Then, they called to ensure I was satisfied I shared my grievances and, let me tell you, I have never felt so taken care of. The gentlemen here communicated with me regularly to ensure I was getting everything I requested and kept me update throughout the process. Knowing that this is a business that is comfortable with admitting their mistake and follows through with actionable steps to make it better is the most satisfying feeling I think any consumer could ask for. If you go, I d recommend Adrian. : )

I took my 2004 Cadillac Escalade there actually a brought it from the old dealership that was there and the low life they got hanging around there now is like vandalizing people vehicle with scratches on my hood after getting a shuttle with a driver who only talk about removing scratches from cars ! After took concerns to the new management and got the old well look into it,around 3 months later I went to get battery checked because you can always get a appointment there and I could not get one at any other dealer after getting the truck look at it was another scratche on the hood on the other side also they said I needed 2,500$ work got it done at another dealer and problem still exists , Rogers then dienose my vehicle now it s fixed properly WOWED!!! By there unprofessionalisem and incompanent service department no wonder you can always get a appointment!

I had a great experience at this dealer. Ask for Rene !
He made my day at the dealership go very smoothly .

I recently purchased a 2019 vehicle from Zeigler Lincolnwood. The entire staff, sales advisers and call center showed services that were truly second to none. It started with Stephaney and Amber in the call center, when I called about an advertised 2019 Kia Sorento. They steered me to Wayne Taylor a sales client advisor. After test driving and 10 minutes with Wayne, it was a done deal. I'm pleased with the vehicle and the service I received from Zeigler Lincolnwood. I highly recommend them...

I was beyond thrilled with my recent visit to this dealership. The sales representative, Victor Aviles, was super helpful. He was extremely knowledgeable, polite, and easy to talk to! As someone with limited experience in purchasing a vehicle, I was nervous about asking the right questions and getting all the best information. He put me at ease right away and answered all of my questions. I highly recommend Victor, as well as this dealership, for all your car buying needs. Thanks for the great experience!

Mr. Wayne Taylor was very helpful. I was very satisfied with the knowledge and professionalism he displayed. I would recommend this dealership to friends and family. I would also recommend asking for Mr. Wayne Taylor.

Fady is amazing. Really attentive cared about our concerns and found us the right vehicle for the best price in town. Thank Fady I will be back

Dionte is the best! He s well versed at his job, and knew exactly how to help me! It s a beautiful facility and everyone is friendly! I recommend everyone to go there, and first call in and ask to speak with Dionte. 10/10 recommend!

James Soto was fantastic. Very informative and helpful. Great service. Recommend Zeighler to all for quality service. All employees and managers are top rate!!!

In early August I brought my vehicle in. The scheduling was very easy and the staff was super helpful. I came in for an oil change and an ABS Light on. As soon as I arrived, I was greeted by friendly staff members and I met with an advisor to Acknowledge my needs to my car. David Hernandez Really listened to my concerns and what I needed done to the car to help me have a successful visit at this location. He gave me an estimated time for my car to be service and he exceeded my expectations by being done prior to the estimated time of completion. I will continue to going there for hall my service needs for maintenance and all other GM needs. David Hernandez is a great service advisor and I will continue to work with him because of his great work and all that he has helped me with. I will definitely recommend this location to my friends and family.

Keith and Arsany are two of the nicest people in the business. I've bought tons of cars from all over and these two just set themselves apart from everyone else. This might be the only place i manage to buy a second car from!

The service is outstanding and very professional. Jeremy Aguilera and his team always provide exceptional service. Extremely courteous and attention to detail. I have been going to Zeigler now for about two years. An my 40 plus years of getting my car cared for, this has been the Best service every! This team should be commend for the way do business and customer satisfaction.

Shoutout to Wayne Taylor at Zeigler Lincolnwood for being the absolute best salesman during my visit on February 8th! He took the time to explain to me all the options on the truck I was looking at, he answered all of my questions, he was very professional and kind, took the time to explain me my financial options, and helped me out a ton with getting the truck Ive always wanted! He took customer service to a whole other level!!! Definitely reccomend this place! They will all take good care of you, especially Wayne!!

Had a wonderful experience with our salesman Wayne. No pressure, patient and professional.

Very slow service the reason cuz they kept same ppl at customer service from grossinger

Matthew was great to work with and I wish him the best but other members of the Ziegler team have left this as my worst car purchasing experience. This dealership simply wanted a sale and as soon as the dotted line was signed... they were not concerned with the customer. I left the dealership with a 2017 used vehicle (which I almost didn t purchase because their actual prices are much higher than their advertised prices) and found a few items on my drive home I wanted their help to resolve. After days of not answering the phone or returning messages I finally heard from someone at their dealership who said they would see what they could do. Weeks later, still no response. Their original advice was... call your insurance and say the issue happened after you took possession, they will take care of it. No Ziegler, have some integrity. I hope this review lights a fire in someone at Ziegler to view the customer experience differently and strive to do the right thing over the easy thing.

A big thank you to Jonathan Moscovitch and Mike Mallet for a another smooth and easy experience. Jonathan makes it easy to get the car you want for a great price without all the run around. Mike was very helpful in getting me accustomed to the new car, all the new settings, and answering any questions I had. You guys are the best and I appreciate all your help!

Brought my car in here after another GM dealer proved incompetent to fix my car, turns out this place can't fix a simple issue either. The blind zone indicator on my drivers side was not working, on my BRAND NEW encore. They followed a bulletin published by GM on the issue. Picked my car up tonight, and now NEITHER SIDE'S indicator is working. This was the 4th time I've taken my BRAND NEW car to a GM dealer - all to try and get the drivers side indicator working. And now instead I have both broken.

Chris and David were awesome
they handled my issues without question ,
and advised me of all the necessary needs
for my repairs , and they were completed in
a faster time frame than promised , i am very
happy to recommend this dealership for all of
my auto needs .

Had a great service experience with miss Ayana. Brought my Malibu in with multiple problems and she was very attentive to all of my concerns, even managed to find me wandering the lot a few times. Many dealership service writers will write off things you say and just listen to the diagnosis by the technician and regard it as the only problem.. When I mentioned another issue Ayana immediately informed the technician working on the vehicle for further testing.

Throughout the whole experience I felt welcomed and well-served. Most definitely will consider bringing my car around more often for a great experience like this one. Kudos!

Keith was very personable and extremely helpful from the start. And his sense of humor was the icing on the cake.Also thank you jeff for helping us out with the setup on features

I spoke with the person in the sales department named Yazmin she was very polite and answered all my questions about a vechile I was looking for. I am happy to see that there are some people that love thier jobs and are avaiable to respectfully provide information needed to the customer.

Special thanks to Jonathan Moscovitch for a great experience! The pricing was competitive and the car was obtained and delivered to me on a timely basis. This includes the acquisition and installation of several added accessories. The highlight of the delivery experience was the specialized training provided by Michael Mallett who knew every detail about the operation of my new Enclave.

It was great experience and Carlos was very welcoming professional and we had a great deal today thank you Carlos

Awesome customer service, great people! Always have taken good care of us! Thanks Geio!

Amadeus will be my go to person for cars. Him and his managment team went above and beyond for me. Thank you guys

I had a terrible experience. The advisor Jeremy is a liar. He never got my reimbursement check from my warranty company. He lied and said he submitted the paperwork and he never did it. My daughter is an advisor in another state she had to call and get my reimbursement check and it took her only a week. This clown never submitted the paperwork I would never go to this location again

Great experience had everything I was looking for and great service!