This is my 3rd time coming in for something easy, ...

This is my 3rd time coming in for something easy, and it was unpleasant. I know these places have high turn over so I believe one bad experience does not represent a company, but repeated bad service... No thanks.

Tonight, I needed a key fob battery. With covid, I called, found out what I needed to do, and confirmed times for the next day. I realized I could go in tonight instead so I called back and confirmed the hours for the parts area. I was told 7pm. So at 6:20, I am walking around the showroom and no one offered to help me. By the way, a showroom of people all over the place not busy... Most on their phones... Which is cool if they are slow, but acknowledge me. I asked 3 guys for the parts department. One guy half pointed, zero eye contact, didn't stand. Another guy literally broke eye contact and turned his head as I walked by like he didn't hear me. Finally the last guy, after I interrupted a conversation was nice and went to check. Of course, closed.

I did my due diligence and called. People who answer the phone should know business hours. A roomful of sales guys should probably acknowledge someone in the showroom. Heck 2x I have gone in on a Friday night and bought a new car (other dealerships). I probably would roll my eyes and move on if this was a one off, but I have similar discourtesies before. Thanks to the last guy who made an effort, but perhaps this isn't a location for me to try a 4th time.