Brought our car in because it overheated on the wa...

Brought our car in because it overheated on the way home. This had been the dealership we had been using to service our car since 2011. Under the Grossinger ownership the establishment had always been expensive but did a good job and it was possible to get a loaner if they had to keep our car overnight. Under the Ziegler ownership service and amenities have deteriorated sharply! No more loaner, and our most recent experience they charged us $1,000 to fix the AC, and the overheating. Then on the way to drop off the rental after having paid full price for it, my car s AC wasn t working and the temperature gauge hit the H level ( for HIGH) again within a couple of miles. Then in a conversation with the service representative about how to get the repairs repaired he had the audacity to say if I had a crystal ball I could tell you when your car will be repaired and ready to pick up ! So rude and inappropriate! I certainly hope the manager will be more respectful and competent in fixing the car. I will update this review when my car has finally been fixed.