Grand Hyatt New York Review

Location was good in the heart of midtown. Easy access. Good conference venue, easy mobility. Old looking, dingey decor. Not visually appealing.

Great hotel. The workers are so kind amdthe rooms are snazzy

For the price it was disappointing you had to pay for internet! The staff was helpful but you had to pay for everything extra: coffee, juice, and breakfast. For the price you would expect something FREE!

The service is poor and upkeep of rooms is not up to standard. We travel a lot and I have yet to see such rude security staff, his name was Harrison. I watched how he was arguing and being very rude to the guests. Room service was in paper bags, can not recommend this hotel to anyone.

Perfect location... Good clean hotel, friendly staff. Love Hyatt

The service is fantastic and the suite is beautiful.

Vertical warehouse. I've stayed in Grand Hyatts in Berlin and Tokyo that in no way prepared me for this. Over the course of three nights, I exchanged greetings with exactly three people, all of them housekeeping staff. This is a low-service hotel, more akin to a Holiday Inn than other Hyatts, even in the US. My corner suite was oddly laid out and even more strangely furnished. It could have been good, they opted for less than that. I'd stay here again but only if other choices were grim. The security guard asking to see room keys at the top of the escalator after 11 PM is a particularly tacky and soulless reminder that you're being warehoused.

"Destination fee": They tack on a $25 "destination fee" because doing so is easier than coming to your room and stealing the money from your wallet. Their claim that this enables them to offer benefits is nonsense: their "market" food credit enables you to stand in line in an overpriced convenience store. The wifi is the same as it always was and barely worked in my room. Anyone can download a walking tour of NY for free. This fee is outright theft.

Never again am I staying at this hotel. It says is a 4-star hotel but I know 3-stars that are better. Some of the issues: mold in the room, broken furniture, unclean floors and clogged sinks. It s not worth the money at all.

Location is excellent, service is excellent. Price is what you would expect.

Room and hotel are gorgeous. Stayed one night on floor 18, King bed. Everything was clean and well taken care of.

Small rooms for the price. Bathroom was extremely cramped. 3 stars for epic location.

Great for overnight stay. Very clean and attractive facility. I paid extra for a room with a view and saw a majorly large crane out my window, however, my request for early check-in was granted without extra cost which completely made up for the crane.

Super easy access to this hotel from inside Grand Central Station. Staff that checked us in was extremely friendly and gave great advice on where to eat, not limiting suggestions to inside the facility.

We weren't there long enough to take advantage of any extra amenities other than storing bags on our departure date for a small fee, but I trust that it's all great if anything in line with my actual experience.

Very good & luxurius Hotel with an affordable prices

Great experience. Security was a little bit of a concern. Hopefully there were cameras around that I just didn't notice.

The hotel was very clean. Staff was very helpful. Overall experience was great!!

Hotel located in the center of Manhattan, time square, S Patrick, Rockefeller center, Central station, very close, reachable with a short walk. Excellent breakfast, excellent services.

Giving it three stars because that's what the hotel should be rated. When I see "four star hotel" I expect a little extra and this place wasn't that. It looks fancy but there isn't really anything better about it. I've stayed in two star hotels as nice as this place that don't charge extra to hold your bags on checkout, give you complimentary bottles of water, you know little things. The beds were rock hard some of the hardest I've ever slept on.

One of our favorite places to stay in the city - access to it all but more so the service and it smells amazing all the way to sleep! I did not get my photobooth emailed pictures I utilized in the lobby, but next time!

Booked a room through Expedia and although we asked for a room for 3 people, Expedia booked a room with one King-sized bed.
When we asked the concierge, we were told to pay either an additional $40/night for a roll up bed or to upgrade to a room with a sofa bed for an additional $30/night.
We decided to upgrade the room however the new room didn't have a sofa bed. We were given a roll up bed free of charge.

The room itself was an ok size, but the bathroom left a lot to be desired. The toilet was placed tightly between the sink and the shower making it uncomfortable to use. The hot water took a long time to heat up from both the sink and the shower.
Having said that, the building is beautiful and the location is excellent (right next to Grand Central).

Nice clean rooms and outstanding staff. Great location for access to most of the important destinations in NYC.

Had to stop by to meet a friend and was pleased with the hotel staff. Would stay here next trip

Hotel is old tired and dirty. Staff was good except for Accounting. On 10/14 they put a pending charge of $ 100 on my Costco Citi Account. 10 days later it was still on. I called the hotel and got accounting. First they said it is automatically handled by the computer. I said well obviously it didn't happen and please take care of it. They finally said OK and I gave all needed info.
It is still on my account and Citi says they can't do anything and refuse to tell Hyatt to do so. Never in 72 years had a pending charge stay on more than a few days. Obviously this hotel doesn't care about its customers.
Shame.

Fantastic place conveniently located next to grand central station.

Very thin walls and doors. You can hear the TV in the room next door as well as noise in the hallway. The pillows were also extremely uncomfortable.

Two of the most disappointing positions I have seen in many countries over the four-star hotel. First, cleanliness issues. I stayed a few days and found the room cleaned a little lower. There was no problem with a clean seat cover or bathroom, but if you look closely, dust that builds up on the table or dusts when you blow your bedding is considerably more than other places. It is doubtful that you did not clean it. The second is the bathhouse. The width of the bath is not very narrow, but the height is quite low.
The advantage is convenient transportation. I can hear the breakfast is not bad.

Breathtaking view from the rooms, proximity to Grand central an advantage.Amidst the buzzing activity of NYC, great place for stay either for Business or pleasure

I only stayed here once because my office is literally a 2 minute walk from Grand Central. The location is great, but I'm mostly discounting the rating because my toilet was broken before I even checked in. That just created a hassle that I did not want to deal with after a long day of traveling and working. One plus that this hotel has over the W on Lexington is that the rooms are much more spacious (relatively for NYC), so you don't have to worry about bumping into things if you need to get up in the middle of the night when nature calls :) ...as long as your toilet's not broken.

Efficient, friendly, clean, good central location. Shower but no bath. Had to ask for a coffee machine. Quiet.

I'm a loyal hyatt Member and have stayed with quite a few Hyatt's throughout the country. I also travel to New York quite some, so I've had the good fortune of trying a variety of hotels in the midtown neighborhood. This property provides for a really subpar experience and in my opinion is completely un-deserving of the Hyatt brand name. I've stayed here a couple of times now, several months apart and both my experiences have been outstandingly disappointing. This is a pretty old hotel, and I'm sure this must have been a good hotel earlier in the century. but today it makes for a popular convention destination, and if your conference is not hosted in this hotel, you'd really rather not be here. The positives are it's great location and it's lobby. The rest of the experience is so shabby that it can't make up for those two positives. The rooms are really outdated sort of depressing with tiny windows, bathrooms small and outdated. This can be somewhat typical of non-brand name hotels in Manhattan, but sadly un-expected from a Hyatt hotel. The guest check-in or guest-request line is always long, and loyal hyatt member or not, it's typically a 20-30 minute wait. When you check-out they'll charge you to store your bags even for a couple of hours. I made the mistake of asking why they charge for bag storage and was rewarded with a half eye-roll and "that's what most hotels in the city do" (tch tch, what would I know, a lousy villager :-D). They do not have room service in the hotel, so if you realize you need a bottle of water at mid-night, you have to go down to the market (inside the hotel) in your pajamas because they won't bring it up to you. If you ask nicely twice, they'll be abrupt and their responses will make you feel weird that you'd even think of insisting, when that's just how it is. The elevator wait to get to your floor is always long, and you barely ever fit in with the first lot of guests. Every conversation with the representatives is impersonal or abrupt, my partner insists that it's not just impersonal it's 'rude'. Note that this is a very popular convention hotel, and they're likely just too overwhelmed to be concerned with guest needs beyond check-in and check-out and until the ceilings crumble, there's no reason to cut out of profits. In short, If you don't mind feeling unwanted or trivialized, and if the location + a market cafe in the hotel matter to you, you should try the place out. For me, there's a lot of other hotels that fit this criteria, so I'd rather go to one where I'm wanted :-)

This is a nice hotel, but there are much more reasonably priced options in the city. Also this is a category 6 Hyatt? In what world does that make sense? Save yourself the points and pay with cash instead. Or spend your hard earned money elsewhere at a cool place like the citizenM or Pearl Hotel.

Spacious rooms, comfortable beds, friendly staff, but loses a star for no room service

Classy and modern design.
Location is great next to the Grand Central train station where all metros depart. The NYC Airporter is also around the corner and takes you to JFk for $ 16. Everything is within walking distance Times Square 10 minutes Rockefeller Center 8 minutes etc.

Absolute misrepresentation calling this place a Grand Hyatt. It is more on par with Motel 6, an old one at that.

Very nice hotel, well located. In the immediate vicinity of a train station and metro stations, 20 minutes walk from Time square. Clean and well soundproofed rooms.
Excellent breakfast and small shop on site to buy a few if needed. The staff are helpful. On the other hand you have to have some rudiments of English because French is totally unknown to them.

Our organization does our Christmas party her every year. It's location is great, beautiful interior and pleasant services.

Locations, locations, locations... very convenient traveling on public transportation. With grand central station and subway right next door. My room is quite nice, not newly renovated, but still looks fresh, clean and functional. Hotel lobby is little bit of a mess, and can get crowded. Especially during check out time and can have long line to store your luggage after checkout.

Junton Central Station and Chrysler Building. Good location to visit Manhattan. Location 42st with Lexington Ave.
The hotel excellent.

Beautiful building with friendly and helpful employees. Lots elevators for people traffic and great food in their restaurant.

Really a grand property just above the iconic Grand Central Station, 42nd street, NYC. Its just few blocks away from Times Square and nearby the Penn Station. A place to be.

So there can be no talk of luxury. The staff was very friendly, the room was very weak. Furniture attacked and swollen.

Kind of strange a hotel in 2018 didn't have room service

The hotel is faulty and its location is not close to the Strel Park ... the parking is very expensive

Rooms do need work, but the staff are fantastic particularly with housekeeping and special accommodations. Hotel is truly grand, particularly the views and architecture. Highly recommended, worth mostly every penny.

Excellent location double bed in a square and a half .... but I found the rooms clean .... great service. Close to everything ... fantastic place

Ruined our holiday do not stay here. I would say the rooms are mediocre. Today is Easter and I am a single mom traveling with my three kids. We left our room an hour and 15 mins before we would need to leave for the airport so I could treat the kids to a nice Easter breakfast across the street before traveling all day. 45 minutes later we were still trying to get an elevator to take us downstairs. I even called the front desk to see if I could get assistance getting down. I was hung up on after trying to explain. My kids and I had to drag our luggage down 17flights of stairs. The breakable souvenirs we hoped would last are now broken from having to bang luggage down 17 flights of stairs. So now we are headed to the airport not being able to eat with a day of travel ahead of us on Easter no less. I called back again from the Uber to try and speak with a manager and was shuffled around and around before being sent to a basic voicemail. Thia is my fourth trip to New York and the least impressive room I've ever had. Customer service is just ok. They don't tell you about the $40 a day convenience fee you will be charged. It's great to pay for the convenience of ruining my holiday and not being Able to get an elevator down for 45 mins. We were not alone in the frustration. Every floor was packed with people trying to get on an elevator. If you are traveling alone and can take the stairs and don't need a very nice room stay here because the location is great. Not good for families. Keep looking and pay a little more for a better experience

Old hotel - sir system terrible - too hot/cold w same setting. Fitness Centre "okay"/ cramped; hasn't been upgraded in MANY years. Staff WONDERFUL/TOP NOTCH.

Hotel was clean but the noise from the hallway/outdoor construction kept us awake.

Decided to cancel my reservation didn't inform me till the last minute your gambling booking here they don't care about there guests

Average price rooms close to times square. Poor customer service and expensive bar and room service prices.

Overall experience was nice. Room was clean and staff friendly.