Moe Goswami

Review of Grand Hyatt New York

The service is poor and upkeep of rooms is not up ...

The service is poor and upkeep of rooms is not up to standard. We travel a lot and I have yet to see such rude security staff, his name was Harrison. I watched how he was arguing and being very rude to the guests. Room service was in paper bags, can not recommend this hotel to anyone.