Goossens wonen & slapen Reviews

Hardly ever experienced such a lousy service. Months of delivery time, giving expensive furniture with Postnl, zero communication from Goossens and customer service that does not keep agreements. If I get through it once at customer service, my order may be canceled. In 11 weeks I could have cut a tree myself and made it into a coffee table. Apparently not Goossens.

What a bad thing this is. Last year I ordered a cabinet. In the meantime the delivery has already been postponed four times at the last moment, on the grounds that the supplier can not cope with the crowds. This while the cabinet is still offered online with an estimated delivery time of 2 - 4 weeks. Then clearly filed a complaint and canceled the closet. Customer service indicated that I would be called back. Only response is an email with new date of delivery for about 4 weeks ... Goossens, what a drama!

Very nice Outlet, gladly went there because of the good discounts. Too bad it is closed

A great address to unload and load
A little crab occasionally but good to do

Huge range with great prices. Very friendly and customer-friendly employees.

Ridiculously bad service. Waiting more than 3 months for 2 bedside tables, both of which are then delivered completely damaged.

You cannot call "customer service" customer service. They are not at all service-oriented, show no empathy and are totally unwilling to look for a solution.

Last Wednesday it was as far as the Goossens outlet that started at 9:00 am, set an alarm clock at 6:45 am since it was an hour and a half drive. Upon arrival at 8:30 am there were already people waiting at the door and I was the 4th who was allowed in after being outside for half an hour. Once inside, I walked to the place where the furniture had to stand, for which I had driven specifically to Goossens in Veghel, and it was not there. After talking to someone she told me that people who work at Goossens were given priority to all other people and someone had already reserved my first choice. The strange thing is that nothing was said about this on the website and people who work at Goossens therefore have a priority position which is understandable, but then add this or remove the furniture from the outlet page if they are not there. Had contact with customer service and here was said literally, well annoying but sometimes rules are broken. There could be no apologies for the costs / hours incurred in the car.

From now on I will not order anything from Goossens anymore and would prefer to spend 50 more elsewhere of which I am left with a satisfied feeling with good service because yours can be called dredging.

At the Cruquius location two sofas, coffee table and side table ordered early Nov. 2019, clearly indicated and discussed with the saleswoman that a smaller vehicle was necessary for delivery, a maximum of one mb sprinter due to narrow streets. After the delivery time itself called customer service when delivery could take place, after 10 minutes someone on the phone was on hold, could not answer, things were received and the lady did not understand why there was no delivery. Called back from the planning by someone and explained the situation, then heard nothing again, after two days called again with customer service, again 10 minutes on hold, finally contact, situation explained again, lady could not answer, later I called back , Goossens was unable to deliver the furniture with a smaller vehicle, or we had to dissolve the sales agreement !! no delivery. No solution or alternative at all, they simply leave the customer in the cold. Weird to experience how this company deals with customers and what is understood by customer service.

Very helpful employees of the warehouse were ready to lend a hand.
Good team

Not the service you would expect from Goossens.

We have ordered a dining table and TV cabinet. Both damaged and the leg does not fit under the table. I sent photos and got an appointment 6 weeks later to have a service engineer see if it can be repaired. I now have double furniture in the living room, I wanted to return the TV furniture because it does not have the quality that we expected from Goossens furniture and I do not want to sit with 2 TV furniture for 6 weeks, so we are now going for 1.5 hours drive to avoid 80 euros pick-up costs.

A new table or TV unit is only offered if a service technician has been present, while I think it is already clear from the photos that the leg will not fit without drilling. Also, a screw is sticking through the dining table top, but still they make you wait so long.

Goossens, why do you not have an exchange guarantee for new products and does a service technician still have to pee (after photos of the defects)? This would prevent a lot of frustration for customers.

At the check out, we asked to get the cupboard we purchased delivered to our home through third-party courier they offer. We pay for the delivery and the lady at the cash register tells us a the date on which the cupboard will be delivered so we leave content. On the appointed delivery date turns out that 1) although we payed at Goossens for this delivery, we were supposed to 'make an appointment' ourselves with the delivery service; no one cared to actually tell us that, 2) we go to the website of the delivery service and turns out we were charged at least 10 euros more and on top of that we were lied to that the delivery service does not involve taking furniture up the stairs, whereas the provider's website does offer that. Client service was completely unhelpful, they practically don't have any overview of anything that hasn't been bought from their online store and we didn't hear a single 'sorry for your inconvenience' throughout. Disgusting organisation and client treatment.

Because the delivery would take too long. We had indicated to pick up the table. I was told I could just pick up the table. Well I'm calling, she says yes sorry .. really should call the day before. I indicate: ma'am, my husband has taken this into account in work. Yes yes, I can't help it. Table must be removed from position. Well then you get it from the position anyway .. little effort. Not pleasant

If you visit often, you will find what you exactly want for a reasonable price...

Fantastic to be there. Great items but arrived home from the 5 lights, 2 not to do. Guarantee to the door and do not exchange.

Awesome if you're looking for great quality furniture for incredible prices. Have to get lucky though.

Reasonable prices but not everything is outlet price. Benches and cabinets are almost store prices

Ordered a table about three years ago, which according to Goossens itself had a value of 1,209. The table was considerably discounted. I bought (and paid for) this table and also paid 100 for transport.

After about a week I was emailed that the table was sold to someone else by accident. They wanted to give me a furniture value check of 400 or my purchase amount (and the 100 for transport?), But of course I could never buy a similar table from that.

We are now 3 years further and still this is not resolved. Goossens simply does not offer a solution and I have not even received my purchase back after three years!

VERY BAD SERVICE and seller who says you are shooting incorrectly.
Bought bank two years ago. Dust was wrong. Delivery person agreed with us. After three months
Got a new one that was good.
Now ordered the same bench again. WEATHER the fabric was not right. This delivery guy immediately said he disagreed and passed it on to customer service. In the case, which we immediately went to in Nuenen, the bank is in good shape. But the seller does not see it so-called (must have his eyes checked.). He says I shoot with zoom, he wasn't even there, but the delivery guy.
Suggested getting the sofa out of showroom with discount. That was not possible because otherwise they had two different banks. But we have to settle for two different banks. We also proposed to put the delivered sofa next to the one in the showroom and they saw the difference. They do not and we were not allowed to head office and warehouse Veghel. Especially because he knows that we are right.
If it is not resolved satisfactorily after weekend, we will go to the highest boss or else we will turn on Radar.
20 years ago it was a top business but now! In our area already three customers who also have bad experience with Goossens and advised us not to buy there.
Since we had good experience from the past, we bought there anyway.
But now we also say: DO NOT BUY THERE and we regret hair on our heads.

For me, the collaboration with Goossens has come to an end after many years. In November we ordered a box spring of 3500 eur. Three weeks after our order, I came across their site by accident and saw that our More

About half a year ago we bought a sideboard and dresser. Helped well in the shop and ordered furniture.
Our thought was to buy our furniture from Goosens, because then you get quality. We might as well have gone to IKEA. Unfortunately the quality was very poor. Do not close later, cabinets not properly adjusted, considerable paint dripping, not properly varnished, leaving light spots on the sideboard cabinet visible. We did not expect this at all, since we paid a considerable amount and we thought we were going for quality, not so !!
Customer friendliness is hard to find. Choice: either 150 euros back (on an amount of more than 2000 euros for one cupboard) or the cupboard lost 2 months and then it was updated. Neither option for us. Absolutely no water was added to the wine. We could make do with this, period!
For us Never live and sleep with Goosens again !!

Terrible experience with this company. First of all, we had to wait an enormously long time for our delivery (about 2 months). We have ordered a coffee table here of 280 euros. The product that was subsequently delivered was really too embarrassing for words. It seems as if we have received a show model that has been in a store for years. It is a round table, but the table top is very crooked. There are damages in the wood (printing of screws), the table is dirty and it rattles on all sides. It is not about damage due to delivery, but just really very poor quality. We therefore wanted to return the table. We now only have to pay 80 euros for this, which I understood perfectly under normal circumstances. I understand that if you want to return because the table is a bit disappointing, there must be costs involved. But this table should never have been sent. Everyone who was packing the table could have seen that. I cannot imagine that this is the quality that Goossens normally delivers. But customer service did not want to meet us at all, and the problem was completely placed with us, while it is of course very strange that we must bear the consequences of such poor delivery and service. I will never order here again and therefore advise everyone to order living and sleeping at Goossens. A mistake can happen, but they don't think along with a solution.

Worth stopping by. However, not too often in a row because it does not renew quickly. Open to shoppers only on Saturdays.

Deeply disappointed in the service of Goossens. Leather dining chair bought, which stinks like an ashtray. You do not realize that when you buy a "new" chair, even if it comes from the outlet. Customer service short and no understanding for people with a small wallet; they also do not like an unexpected smell in the house !!!

Very poor service. They do not keep the agreements. Everyone says something different.
They do not deliver the products as agreed, but much too late. Have offered to pick up a part yourself. But then I would have to pay for it all myself.
Last time I ordered something here.

Delivery delayed 2x, after 2 months it turns out that a part can only be delivered after 8 months. And that while it was in stock. So it is all wrong ..... very unfortunate

Nice collection for a very nice price. Super friendly and helpful staff.

Today the dining table has been delivered. A leg attachment is BROKEN! Clearly the screw has been sawn to disassemble quickly for delivery.

The solution from the customer service is that I have to take care of it myself, because it can then be resolved more quickly. It is an outlet product and not a service. But it is not a complete table that we have seen in the outlet. We did pay 100 euros extra for the delivery.

This is just cheating !! Unreliable company!

Very buitiful chears , leder , skin of buffalo , very nice , kip like this in the future

Very bad company you buy something you get mail delivery and that the things are in the house and you hear late you can still take 6 weeks