VERY BAD SERVICE and seller who says you are shoot...

VERY BAD SERVICE and seller who says you are shooting incorrectly.
Bought bank two years ago. Dust was wrong. Delivery person agreed with us. After three months
Got a new one that was good.
Now ordered the same bench again. WEATHER the fabric was not right. This delivery guy immediately said he disagreed and passed it on to customer service. In the case, which we immediately went to in Nuenen, the bank is in good shape. But the seller does not see it so-called (must have his eyes checked.). He says I shoot with zoom, he wasn't even there, but the delivery guy.
Suggested getting the sofa out of showroom with discount. That was not possible because otherwise they had two different banks. But we have to settle for two different banks. We also proposed to put the delivered sofa next to the one in the showroom and they saw the difference. They do not and we were not allowed to head office and warehouse Veghel. Especially because he knows that we are right.
If it is not resolved satisfactorily after weekend, we will go to the highest boss or else we will turn on Radar.
20 years ago it was a top business but now! In our area already three customers who also have bad experience with Goossens and advised us not to buy there.
Since we had good experience from the past, we bought there anyway.
But now we also say: DO NOT BUY THERE and we regret hair on our heads.