BUYER BEWARE!!!!

BUYER BEWARE!!!!
I purchased a Gainsco insurance policy through Freeway Insurance Aug 25 2020. I never received my insurance cards or proof of insurance. With dozens of phone calls over 3 days, I was unable to speak with anyone. When I called in I would be transferred and left on hold for indefinite amounts of time. Due to the fact that I had no proof of insurance, I was forced to purchase a policy from a company that answered their phones. Almost a week after I purchased the other policy, I spoke with Freeway insurance. They had a typo on my email and so explaining why I never received proof of insurance. I submitted a cancellation request per their guidelines. This company is currently refusing to refund the payment for policies that I had no proof of insurance for. I have spoken with them several times and they are intent on keeping money for policies in which I never received proof of insurance. I am in the process of retaining an attorney and filing a complaint with the Texas Department of Insurance.