GAINSCO Review

Jonny Garcia was VERY helpful, professional and polite. He answered all my question with a positive attitude and In a timely manner. My experience was GREAT for the first time and I would recommend this company

This is the absolute worst insurance company I have ever dealt with! One of their clients hit my car on Saturday. They are closed on the weekend so I had to wait until Monday. I have called and left several messages but no one will return my call. Four days later I am finally forced to get a rental on my own because I have to go to work sometime.

Johnny Garcia really stepped up to the plate for me and helped me out. Took personal initiative to ensure I was taken care of. Will definitely let ppl know to contact him if they need insurance as he earned my business by going above and beyond for me.

Cancelled my policy and didn't contact me or let me know. Let me drive without insurance and now I have a big ticket to pay. Thank God I didn't get into an accident.

Johnny Garcia is your agent who helped me and he is a good person I am very satisfied with his all around service and know he is a big credit to your company

I had an easy and painless process today picking auto insurance thanks to Johnny Garcia and Gainsco Auto Insurance!! Johnny did a great job explaining everything and providing me with options for my car!! Got a great rate and service

Being my first experience with GAINSCO Auto Insurance, my experience was outstanding. The reps are extremely courteous and friendly. My agent Mr. Johnny Garcia, was very willing to help. He assisted me in every step to get me the policy that I wanted and a great price as well.

Johnny Garcia was a great help with GAINSCO auto insurance. Very informative and helpful. Made the process easy.

Im dorping my policy. With this company because you can not get anyone to help you. And your web site. Can't say what i want about it. Because it would not be nice.

Thanks Johnny Garcia for guiding me threw the purchace of my new insurance policy, your help and friendliness are greatly appreciated, i would recommend Gainsco Auto Insurance with their low low rates to everyone!

Was able to get insurance quick and fast. Took less than 15 mins to get, thanks to Vanessa West.

Johnny Garcia is a great customer service employee!! He helped me so efficiently and he is wonderful!!

My agent was very friendly and helpful thank you so much

Brad Hagen is the best agent ever! He went up and beyond helping me with my insurance needs. He is a Great representative of the Gainsco Auto Insurance. Thanks Sarah M

Do not get in an accident with the company. They look for ways to not cover you and try to make everything your fault. My car slid off the road and now its under investigation. Something out of my control. I was told not to move my car from the towing lot because someone was coming to inspect now I being told I may have to cover the time it's been sitting there. They do not value their customers. Its more like they don't care if you can't get to work. We won't extend your rental because we haven't completed out investigation. Seems as they are trying to get over on me and cost me lots of money and lose everything I have. I'm not happy about my experience and please do not respond to my post about you value your customers. BS Tired of reaching out and tired of following up. Tired of bagging for a status and fed up. If anything y'all should be calling me. I'm done. I will have to make a report. I will be repot this company and as I noticed from the previous reviews this is nothing new with this company and looks like this is done all the time.

Was treated very poorly through D.G. Auto Insur. and chose to look for new agency. I spoke with Johnny Garcia who is very educated, informative and friendly. All three of those are very important to me because it lets me know they're listening not just doing paperwork and making money off of me.

Got what i needed .enjoyed my experience. Thanks Sarahi Leyva.

Johnny is awesome...k sabes 75$ a month switching.from good to go to Gaindxo...GREAT COMPANT...JOHNNY ID ABDOULTELY THE BEST REP IVE EVER SPOKEN WITH

The agent I spoke with this morning Johnny Garcia was EXCELLENT!! He made the auto insurance searching very easy, he helped me find the best policy for my budget. He was very polite & resourceful. He definitely made my Gainsco Auto Insurance experience a great one. Im glad to have jlined the Gainsco family.

I had a great experience getting a quote and ultimately securing insurance for my new to me car. Johnny Garcia was very professional and had a quote within minutes. He made sure to explain everything in detail and provided his personal contact information if I had any future questions. I will recommend GAINSCO to all I know going forward.

Great rates and great service! Agent Vanessa West was so helpful

Vanessa West was awesome. Fast and friendly service. She made things go so smoothly.

Johnny really nice and helpful. Great auto insurance highly reccomended!!

Venessa West At Gainsco Auto Insurance is the best! It literally took her 10-15mins if that to get me a great quote and get me insured! Her personality would turn anyone s frown upside down! I had no problems at all. I m a happy customer thanks to her !

Great customer service!!! The one customer service employee Vanessa West Was the greatest and most kind person I've talked to. Very fluent,calm, and understandable. They really try to help you on what's best for you. They do not have all the types of insurances but for what I needed was just perfect enough. It's my first time having their Auto Insurance. I hope I'd get to do more business with them in the future. Time will tell.

Johnny Garcia sr sales rep with Gainsco Auto Insurance was very professional and worked with me to get my payments where I could afford. He was very responsive and answered all questions I had. I would recommend Gainsco to all my friends.

The worst insurance company.Never again high and no good coverage.I used the policy only 3 days and took most of my money.Never every again.The worst part the so call agent at Nelson Insurance didn't consider to explain the policy or the cancellation policy.I will never use Nelson Insurance again.

Vanessa West was so helpful and understood very well our needs. I'm so happy that we get to save money and have a piece of mind. I am defenitely recomending it to everyone

This was an awesome experience and my customer service agent Ronaldo Claros did a great job at explaining everything and being patient with me while i gathered all my info. He was very professional and nice.. Im glad to have Gainsco as my insurance company! :)

I would reccomend GAINSCO Auto Insurance to any of my friends or family. Salvador Mundoz helped fix my policy and I was highly satisfied with the service he offered. Thank you!

Thanks. To Johnny he is the best now I m on the road riding and he got me covered with a great price!!! You is the best I will be sending people your way

Very professional, nice, quick and easy to work with.

I would put minus 10, but that is not possible. Honesly, this is the crappiest company I have ever had to deal with! Run!!!! Been 9 days, still no assistance, not even a simple go f yourself. Dont do it!!!

Adriana was such a huge help! She worked with me trying to find the best rates based upon my insurance needs. She went above and beyond her ability to make sure I was satisfied with the service she was providing. I thank you for being so patient and answering all of the questions I had to give me a better understanding how switching to Gainsco would save me more money than other providers. I am happy to say that because of her customer service I am now a Gainsco customer!

Get involved with this company because their insurer crashed into my car. These are my reasons for such negative feedback : 1. their estimates are very low ( 10% from actual cost) 2. they do not want to pay for car rental for more then 20 days. In my situation NEW estimated cost was hanging for approval for 2 weeks and after that , repair shop did not have enough time to order parts and fix car. They just called me to inform that I have to return my car in 4 days. 3. They put it all on actual customer. It will be your problem to fight with them about car rentals and pricing for repair. Just terrible experience !

I had an issue with my auto pay when I went through a broker called gainsco directly and was connected with Brad Hagen, who was wonderful and quickly got me a new quote for less than the broker was offering me, moving forward I couldn't be more pleased to be a part of the gainsco family thanks again Brad.

Brad Hagen was extremely helpful, polite and informative in getting me insured. Thanks so much

Helpful, friendly, reasonably priced. I highly recommend.

Maria Munoz helped me get what I needed. She was great, nice, helpful, knowledgeable, and relatable. Definitely recommend.

Professional
Respectful
Alert
Kind
Went over n beyond to assist me

great customer service. Friendly. Great rates. Very easy and simple. Great experience, would definitely recommend.

Gainsco is by far the worst insurance company in the free world. They will bill u promptly but u dare not have a accident, u may as well be your own agent. I had to call the ins company everyday to try to get my claim resolved. I had to rent my own car 3 days before they even approved the rental because i was without my car. They didn't even send an adjuster out for a week after the accident and after all was said and done i had to pay my deductible and pay the rental company 400$.I WAS DENIED A SUPERVISOR WHEN I ASKED A SO CALLED TEAM LEADER FOR HER HIGHER UP. I WOULDNT RECOMMEND THIS COMPANY TO MY WORST ENEMY!

Vanessa West was amazing! Will recommend her to everyone

Awesome!!! Johnny Garcia! Extremely helpful and understanding. Hands down the best Auto Insurance Agent I ve ever delt with. I d hate to lose him as an agent by this man deserves a promotion guys. I ll be referring my friends and family without a doubt. Thanks again Johnny!

I made a payment on the month of September and it was not processed on Gainsco s end. I've been consistently making payments and was never informed of the error. Instead Gainsco s decided to cancel my insurance entirely without notice. The company has made zero attempts on their end to fix their mistake. Instead I have to purchase a new plan.

I've been given awful customer service over the phone thus far. As someone who works in customer service for a living, I and my company would never treat my customers this way.

If I get a into an accident or get a ticket for this company's mistake then it would effect my entire family and Gainsco s would need to answer for that. This NEEDS to be addressed and repaired ASAP.

Johnny Garcia was my Representative !!! He was very thorough and clear. He answered every question that I had and made the whole experience go smoothly. If you need a good insurance quote and would like to purchase insurance, ask for Johnny Garcia.

Worst company, if I could give a negative star rating that's all they've earned. I have had this company only a month when my vehicle was damaged by a large rock. I only needed a panoramic sunroof repaired, that was slightly higher than my deductible, and they avoided assisting with the repair, and we could never have our calls returned after numerous messages. Needless to say, save your money and go with a more reliable company that will assist you in your time of need. This company only wants your money and when you need them, the adjusters won't return your calls. There's no one to assist you after 5pm. I'd rather pay more money to a recognized company, at least someone will address my issues.

My agent was very helpful and explained everything step by step. Super fast and not overly expensive like some other places I looked up.

Johnny Garcia was great at his job and helping me out! Big thumbs up!

Maria Munoz was very professional and awesome customer service! I'm glad she was able to make this process easy and non stressful. Thank you!

Johnny Garcia with GAINSCO auto Insurance was excellent! He called me promptly after submitting a request for a quote and graciously edited my quote when I decided to go with another car. The process was simple, well-explained, and fair priced! I recommend Mr. Garcia for all your auto insurance needs!

Johnny Garcia with gainsco auto did an outstanding job helping me find the best rate! Thank you so much!

Sales consult "Skylar Pruner" was awesome! Very friendly and laid back while working very quickly and efficiently.I got the best rate ive ever had. Beat the competition by more than 100 dollars! I still can't believe it I feel like I robbed Gainsco. Customer for life.

I was told my policy would not auto renew after 6 months. So I save money by switching and then got a bill for a new policy from gainsco. Called first thing to get this cancelled and their automated phone message says they open at 8am. Could not get through until after 9 am. So their information is wrong or they refuse to take calls until they have had their coffee. After I got through I was annoyed but calmly explained the situation and the woman disconnected the call while I was trying to get my information I needed to read off to her. Called back a second time and a different woman answered she either didnt want to deal with me or she was new. She told me to email the company a signed cancellation request and pictures of my new policy with progressive. I asked her to read the email to me twice and I read back to her what I wrote down to make sure it was correct. She hung up and the email that she gave me will not work. I tried typing it every way I could think of. It won't go through. Fake email or she had no idea what she was doing. Going to try and call a different day and hopefully get someone who knows what the heck they are doing. This is absurd and you shouldn't have to jump through hoops to cancel a policy that you didnt even ask for. Pay the extra money and use a different company.

Johnny Garcia was very thorough and clear and this was very easy. my overall experience was great!! thank you Johnny!!

I am in the dealing with a claim with them right now and it has bee terrible. I was hit by someone they insured, the man took full responsibility. There reps seemed to try and overly question my like it was maybe my fault. Moving on they did not set my rental up like promised next to the collision place. I ended up waiting an extra 3 hours and missed work. This is after about 10 calls and 3 emails I got a response. Lastly they did not put me in near a comparable vehicle. This is just a nutshell but the customer service is terrible all the way around.

Lizabeth Dominguez was very efficient and made sure I understood the policy and got me the best rate possible!

I made my payment on April 3,2020 2 days before it was due.i got a letter from gainsco telling me my insurance policy was being cancelled due to non payment,I called them regarding this matter right then and there.the lady I talked to told me my payment was not paid.i explained to the lady that it went through one of their payment companies that takes the payment called mgb I think the lady again told me it was not paid and said they had no affiliation with this company and when I told her it was on my bank statement she replied that they don't normally receive their payments for about 10 days after they received the payment. I called back on the 16th and the gentlemen I spoke to then said they had received my payment.then this month I get a bill with a $10:00 late fee for the month of april. I called them again and I was told there is no data on my april payment so they couldn't tell mecanything.they took iut my may payment and a late payment for the month of april.i was hung up on 3 times and called the corporate number to be placed on hold for another 20 minutes.i am going to call the BBC and the car insurance commission about this since I can't talk to anyone at the insurance agency.i myself would not reccomend this company to anyone.

Great customer service. Extremely affordable rates and just over all a great company. I highly recommend these guys over the mainstream money hungry companies.

My agent Virginia was absolutely incredible. Got me a down payment less than half of what others wanted. Couldn't be happier!

Johnny Garcia was the agent I spoked with. He was awesome.

Vaness west was a very outstanding agent I love her and Mrs Kim both they have been very helpful

The guy I spoke with was very polite and had patience with me. I am very pleased.

She was the most professional lady I talk to
She take care of everything for me
Because of her today, I'm gonna stay with gainsco
Thanks for everything ma'am

Johnny Garcia is the man! He always provide great customer service and best values. Thanks Johnny Garcia @ GAINSCO Auto Insurance.

I spoke to representative Johnny Garcia with Gainsco Auto Insurance, and he was very respectful, knowledgeable, and patient. I recommend Gainsco Auto Insurance over any other auto insurance out there. Quotes are unbeatable! Thank you, Johnny Garcia for all of your help!

Efram Robinson went above beyond to help me find a solution for my insurance needs. Customer service at it's finest!!!

Nunca contestan llamadas
Estoy tratando de hablar con servicio al cliente te y me cortan la llamada

Cheapest rates I received and with a teen driver! Easy and fast process!

Rosa was so helpful and was able to help with things on my account that I didn't even know we're messed up. Thank you for your help. You guys are awesome!

This is the worst company in all my years.They take your money every month and you will ride around thinking you have insurance and they will cancel you without you knowing after you have given them your money.You are not able to add road side assistance to your plan.Stay away from them if you don't want to get in trouble with the law.Riding without insurance is a crime and you expect to have insurance if you are paying them.The customer service Representative are rude.

Johnny Garcia was very helpful and he gave me a couple extra discounts I didn't even know I was eligible for. I will recommend them to all my friends.

Johnny Garcia,with gainsco auto insurance was very helpful with getting me started with a new insurance policy.if anybody need auto insurance please contact Johnny Garcia with gainsco auto.he will get you the best rate possible.5 stars with me...thank you Mr.Garcia

I initially had a very bad review for his place. But they have made things right. Only bad thing I can say about Gainsco, is that it can be very hard to get through to some of the adjusters. Some never return voicemails which can be very frustrating. But all in all, this is a good insurance company. They really need to adopt some technology to help customers and claimants track claims so we don't have to call all the time to get updates.

Your guy Johnny Garcia is the best. Very patient and understanding.

I have never had an easier time getting insurance than with Gainsco. Johnny Garcia was nice, respectful, and very professional.

Johnny the gentleman that I talked with today was very pleasant to deal with. He was very professional and showed me all of my options

Thank you Brad Hagen for helping us to get what we need. Everything was done very professionally. We would recommend your company to our friends and family.

Very knowledgeable and love the hands on personable connection.

Johnny G. was my rep and was very friendly easy to work with knowladgable and helpful got both policies started with out a hassle I'm very pleased with my service and would definitely recommend as a rep and company thanks.

Amazing customer service. I was helped by a nice gentleman named David Castilleja and he was very informative regarding getting insured for the first time. He explained every detail and even helped find a policy that was perfect for me and fit my needs. Got responses almost immediately and had no issues. Would greatly recommend to anyone looking for an easy, nice, and helpful experience when looking for insurance! Very grateful for David s help and glad to be part of the GAINSCO family! (:

It was Very nice experience talking with danny Garcia. he's humble and cooperative, thanks!

Ms. Vanessa West was very friendly, polite, very patient with me. She explained everything that I would need to look for and do only. Thank you Ms. Vanessa

gainsco was the cheapest insurance company I found ..Johnny Garcia was who I spoke to he was very helpful and friendly i would recommend gainsco

My policy changed from 300 a month to 1400 a month. Due to this I requested cancellation from my purchasing agent. We ended the conversation with the impression that I cancelled and would find a better policy. However The company did not cancel and charged me the entire premium of 1400 on 7.18. I called in after being charged to request that they cancel and was advise that I needed to submit a form and would be charged 10% of the new premium of 1400 which I did not agree to. They justified it saying that they sent me a notice of my policy change. However I called to cancel so that is not valid. Furthermore I signed the paperwork based on the $300 premium not the $1400 premium. If I was to be charged it should be for the amount of the premium that I agreed to. I will be reporting this transaction to my bank and reporting it as fraudulent. However I want to prevent others from experiencing this.

Johnny Garcia was very helpful, polite, patient. Give him a call he will help with all your insurance needs. Thanks Johnny

horrible Service I will never get insurance by them again.

Brad Hagen was very helpful in making sure that my family and I got the right coverage for our cars. Thank you so much Brad

Very helpful, Gerson Vazquez was my rep and he saved me time and money.

Very good and fast service provided by Vanessa West at GAINSCO Auto Insurance Agency

Don t be fooled by the size of this insurance company. I first of got quoted ALOT less than many other name brand sites. When I finally decided to go through with it all I spoke with a girl named Vanessa, she was the sweetest agent I ve ever dealt with (no actually sweetest person I ve ever dealt with in the business aspect of things). At the end of making my final payment she greeted me by welcoming me to the family which is fitting because they make you feel like family. They really care for their customers and are understanding of things. I will definitely be recommending this insurance company to my friends and family.