emma was amazing. after being on hold for too long...

emma was amazing. after being on hold for too long and then being disconnected without a call back. i ended up calling again and after another long hold was transferred to emma. by the time i was connected to emma i was very upset and letting it show. emma was very professional and took care of my request as well as providing me the correct phone number to call in the future. hopefully i ll be able to be connected to her upon request. thank u emma for an excellent job.