I have had 2 vehicles in the past from freddy kia. One from the pre own lot and one from the "new" lot. I was bringing in a friend because i love my car experience unfortunately they were not able to get Her a car. Just thought i share my experience. We are now at another dealership...
Salesman Nile was absolutely the best, very attentive, hard working, and done a great job by getting me in my new Kia.
Working with the sales man was such a pleasure. Best car buying experience in over 25 years for me. Go see Kevin Kaizer, great young man. Excellent customer service.
I bought my car there, but aftercare for customers is terrible! For that reason, never buy KIA again through my life. Only price can be its forte.
Their deals are a complete scam. I waisted 3 hours on my Saturday for nothing.
Patrick Rowe and BLANCA Cruz were wonderful and took great care of us!
I was going to give them a 5 star rating but I keep getting the run around about fixing my car. Gave the sales man Daniel a list if issues that needed fix. 3 weeks later nothing has been fixed. Not answering email, text message, called to speak with GM. Left on hold 15 mins. Chip in windshield was to be replacing entire windshield , now just filling chip in. Needs an alignment, trunk hatch will not open with remote. Was told nothing but the chip was approved for repairs. Save time, do not sign contract until all repairs are written in. Or just go to a dealership that honor their word.
If You Need A Ride Ask For Robert Bryant He s The Truth
The deal was excellent 5 * star is the way I have to thank the deal
Michael Adamo was really helpful, and friendly. Really made the car buying experience a lot easier
In reference to Collision Center - be carful, some shade business. Do not trust the tow truck drivers that take you here. Got hit by there tow truck driver and was told to come here to get a new bumper. Spoke to Johnny and just got the run around. Now he doesn't even return my calls. There all in it. Shady people.
Come to find out the owner of the tow truck biz is Johnny, and he runs the collision center at Freddy Kia, shaddy. His insurance company is worst some out of state company called North American Risk ins. neither of them are willing to return calls.
WARNING!!! WARNING!!! WARNING.
BE AWARE ABOUT ASALES MAN NAMED RUDY SALINAS.
HE WILL CURSE YOU OUT AND EVEN PUSH YOU OUT OF THE STORE IF YOU DON'T LIKE HIS ADDITUDE.
WORSE CUSTOMER SERVICE EVER.
Great experience with my agent Leslie zech got me a great deal and car the same day I walked in. Highly recommended going to Fredy kia they really work with you!
Speed of service with appointment was great, but my service rep didn't respond after several attemps (I was going to make a purchase for add-ons to my employers vehicle). The only reason I will return to this Kia location is for his routine maintenance.
James maney was very courteous and easy going he made my mother and I feel very at ease about buying a new car. He was knowledgeable and was able to answer every question we had with effiency. I will definitely be coming back to Fredy Kia for my next car.
Come see Randy Jackson for fast Excellent customer service. I definitely recommend buying from him.
Superb customer service genuine gentlemen william little was excellent all the way through.
Karla/Jonathan was great they both was able to get me in a with little down payment and small car note when I was having problems else where I appreciate you guys
Thank you rick Keeler my experience was very exceptional even though I was unable to make a deal with you for a new car I am very impressed with your sales knowledge I'll definitely be back to finance a vehicle for my wife soon I would recommend this dealer and the care the sales representative rick Keeler to all my family and friends thank you again for the time you took to explain the process to me
was told that i was pre-approved based on my online credit app and had two options. i get there and this mark guy who i had been talking to basically lied to get me to drive 31 miles to.their location. 4 1/2 hours later i walked out with no car because they lied about everything. what is sad is my sells rep said they do that to get people down there. that the car deals online are if you are giving them a trade in plus 1000... why say you have a 498 down payment if that is a lie... why lie to people to get them to your store. you wasted my time plus so much more
Salesmen we excellent, they made sure we were put in the car of our choice.
In on time, out on time and Elizabeth is the greatest!!!
Got us in and out the door quickly. Received great service from start to finish.
Tristan answered every question I had and was extremely helpful.
really good service department, comfortable waiting rm. nice atmosphere
Not a good experience, and we ended up getting a better car for the same price from Baker Nissan
My family was treated great by the staff @ Fredy Kia! Come out and see Nick Knightly and Michele.
I have to say that I had a promising experience here at Fredy Kia. Mr. Robert Bryant was the perfect sales person, although I didn't get anything today because I received a call and had to leave, I ran into some complications, but Mr. Bryant is good at what he does, he was able to get me a few promising loans, so when I go back the deal will be done....I'm very appreciative, I've been to 7 other dealerships before Fredy, but Mr. Bryant and Fredy Kia was the only one able and willing to help me
The customer service was great thanks to Sam now I got a brand new car.
I absolutely had a great experience purchasing my new Kia Forte. Seth was phenomenal and will definitely be referring to my friends and family to purchase their cars here!! Thanks Fredy Kia!!!!
Worst experience you could possibly imagine at a car dealership. They do not stay in contact when your car is being serviced! You have to keep calling and calling and nobody ever knows what s going on!
I recently purchased a 2018 Kia Forte. My salesman Nile was great , as well as Gill,James and all the staff there at Fredy KIA.I received a great deal and I really enjoyed my experience with Fredy Kia. I would highly recommend Fredy Kia to anyone searching for a vehicle.Big thank you to everyone at Fredy Kia for your great service!Best dealership I ve ever been to.
Bait-and-switch. Went to look at a car advertised online. Even called just before I left to make sure they had the car. And of course when I show up it's not there. Wasted my entire lunch hour for nothing.
My daughter got a nail in her tire while we were in Houston. We had it towed there bc it was only 2 months old. Service sept told us they couldn t fix it. He told her to take it to a tire shop and they could fix it. We went to bbt tires and they said a patch or plug wouldn t hold and go get another opinion at firestone. Firestone said the same thing and that if she pulled out of the parking lot she could have a blow out. She had explained to everyone we dealt with that she lived 5 hours away. Fredy Kia you are lucky she didn t attempt to go home and have a blow out. For your safety PLEASE STAY from FREDY KIA
Michael Adamo was my car sales man and he Is the best there he gave me many selections on cars and all the benefits he gave me all the info I need. I highly recommend Michael Adamo
Must Read! I worked in the car business for years when I was younger. This dealership is why there are horror stories. I never, nor have I ever seen any dealership actually lie to a customer. I know some have tried to fudge a number here and there, but this dealership LIES. We were working a deal and I kept telling my wife the numbers didn't work out in my head. I asked what they were selling the vehicle for and I was told the price was full sticker of $33,500. I told them I wasn't paying full sticker and to discount it about $1,500. They came back with a cheaper monthly payment. I assumed that was due to the discount, but the numbers still were not adding up. I told her we would wait until we got into finance. Once there they showed the sale price of $37,000 and some change. Way higher than sticker price of $33,500. I asked about it and even after they were caught they still lied to my face again and told me that at their dealership they add tax and everything else into the sale price and do not itemize those cost so it was right. I told them I was not stupid and knew that sales tax on vehicles was 6.25% in Texas which was just under $2,100. So, again they were way high. It was only then that he ran out of lies so the manager finally told me that we were buying a hot vehicle so they don't sell them for less than $5,000 over sticker, but had worked hard to get it down for me to a little over $3,000 over sticker. They lied to me several times in an effort to conceal what they were actually trying to do. They flat out lied. This is unacceptable. I wonder how many people they have done this too and got away with it. I cant believe they are still in business other than relying on selling to people who do not know better.
They have always been good but today the service was sorry
Jurmaine was a remarkable sales rep. But, overall he was a genuine person that cares for you as an individual not a sale. He was upfront, never pushy. He listened to my needs and requests then delivered just that in a timely manner. I saved thousands. I'm truly happy with my purchase and the smooth process. I will refer all my friends and family here. Thanks J and Fredy Kia.
Hello..
I would like to do a review for the experience I had with the Kia dealership there at 45 and almeda genoa rd...David and everyone was very understanding and most of all respectable... David deserves a 100 percent rating...Everyone in that dealership was awasome...from when David walked up to us when we first arrived at the dealership..he walked up to us and I felt like i knew him for years..made us feel confortable when we were talking about making a deal for my purchase...I. Rate everyone there a 100...David deserses a raise..he he..just saying... I will sure refer my friends to KIA...and tell them to look for David...I never thought I would have bought a KIA...but now Im sure love my new purchase.
Thanks for an enjoyable experience...
Jurmaine was very helpful , respectful, and curtious. I will be sending him business in the future. Thank you jurmaine and fredy Kia.
It was real simple and easy ecpcialy with micheal talking me through the process I'd come back.
Don't waste your money on this location, Jonathan sold me a car that appeared to be fine, but had a worn out transmission and when I brought this to his attention he had the nerve to blame it on hurricane Harvey when I told him our area didn't even flood. Jonathan then tried to charge me over 2000 dollars for another transmission (used transmission) and told me that if I don't make my cart payment + pay the 2000 for the transmission then no other car plays will ever sale to me and that they will make sure there is a black line on my credit so no one would ever sale me a car, so I dropped the car off to him and didn't make the payment. I refuse to pay for a vehicle they knew was messed up in the first place. The car looked nice and drived very good until I got home it started messing up!
Shout out to David @ Fredy Kia on 45 S for making it happen for my sister. This was her first car buying experience, and it was quite pleasant. He was very patient and professional. He was also very kind as well. This was an overall WONDERFUL experience, you are greatly appreciated!
The service department here is awful. Every time I come here it s always a big deal. Just to get an oil change takes an unreasonable amount of time. The technicians have stolen money out of my car while getting it serviced. Additionally, they always seem to change the rules about my service package. One time I don t have to pay for anything, and the next time they say I have to purchase something to get my oil changed without charge. I have been here about 5 times. I can t wait to get a new car so I don t have to come back to Fredy KIA service department.
Johnny Johnson Jr provides the best customer service at this dealership!!!
Wasted my time! I came in to buy a 2016 Kia rio listed for $9999 cash from a brochure sent by fredy Kia! It said expires 6/3/16. Joshua had us drive a different vehicle then what was advertised. Shame on you guys for wasting my time and lying. Deceptive advertising is illegal. If you are gonna advertise a deal hold actually have it. Nowhere on the ad did it say limited or any exceptions. Ohhh then it turns out there is no car for $9999...... Sam screwed us too!!
Horrible rip-off! Rear driver side door wasn't opening from the inside or outside. I made an appt. at 10:30 for them to diagnose & fix. After 2 hrs they still had not looked at my vehicle. When speaking to someone, they told me i should've made an appointment. I told them, I did make one!! 5 hours, they charged me $120 to "diagnose" my vehicle. Basically, they told me they can't get in the door and could only GUESS what was wrong. They quoted me $2100 to fix without even knowing what was wrong!! I brought my vehicle to a local shop that fixed the problem for $225 (including parts & labor). Don't waste your time with these guys, they're not keen on customer service or keeping customers. I won't be buying another KIA ever again!!!!
Anyone that wants a new car, go see my boy James Manny!! He helped me get a car 4 years ago and again last week. Even if you think it'll be impossible because of credit or financial issues, give him a try. He'll find a way!! Thanks James, see you in a couple of years for that new Stinger!!
Went in a Saturday and that same day Nathaniel helped me purchase my brand new SUV! I m one happy and satisfied costumer! I would totally recommend him! He s the best salesman!
Ordered parts for my daughters car. Paid extra for quicker delivery. I never received an order confirmation. Zero tracking number. When we went to their website looking for help. We got and email response IN ALL CAPS AND NOTHING HELPING US OUT aside from it's in transit. We will never use this company ever again.
amazing service by jorge andino will reefer to my family!!
Very poor customer service. Their sales men are liars except couple of them. They will yell you any lie just so you can buy their car. If you have any issues with a car you purchases you will be on your own.
I purchased a used car on 5/12 and exactly a month later I am still going back and forth with them. The screen was cracked and they promised to fix it and told me that the camera would work after that. On 6/9 I finally received a call that the screen was fixed. When I showed up the camera was not working. Was told again they would fix it and I left it there. Later that afternoon I received a call saying my vehicle was not equipped with a camera even though I was told it was. I was not happy and I told them that I just wanted my money back and leave the car, I put over 5k down so it wasn't any small amount. Now that the sales manager finally talked to me and told me that his manager and himself were trying to get it installed but because I called the front to find out the status of my car and got them involved they will not be able to do it. Obviously they shouldn't have promised something that shouldn't have been done but they are trying to fix their wrong and the main managers of the dealership are upset that they did that and punishing the customer in the middle of all this. This is the worst experience ever when it comes to purchasing a car. Please do your research more before going to this dealership so you don't have to go through this ordeal. They obviously don't care about doing what is right for the customer.
By the way I posted this same thing on their Facebook page and my post keeps disappearing. I wonder why
They are quick to sell you bad cars that are notevendriveable. Doesn't really care about the customers they just want your money. They also bride you with 20$ gift card for good reviews
Great customer service. David was awesome and very helpful. I would recommend this place to a friend.
Had to pick up my wish order that was delivered there
The best service Department in the KIA car dealers.
It has a big inventory to choose from and the staffs are friendly, My fine was handled by Mr. Aakash and he was very helpful, I plan to get my wife a next car and i am looking at optima and i know they will make it happen. Thank you Mr. Aakash and Freedy KIA
Absolute joke. FALSE ADVERTISING.DO NOT GO HERE FOR A CAR.
I bought a new Kia on 10/26/17. Signed all the papers and brought in requested documents the next day. They needed a pay stub, I got them one. I drove my new car home. They kept my trade. They then wanted tax returns, I could not get them online. I drove about 160 miles trying to get them. 5 days later, they inform me the deal didn't go through. I returned the car. They had already put my trade for sale, destroyed my plates and had a lady in line to buy my old car. I asked for my plates and no one knew where they were. They put a paper tag on my car so it would be legal to drive. The manager states he's going to get me in a used car. If I wanted a good, used car, I wouldn't have been shopping for a new one! My salesperson said my car had 191 miles on it... It had almost 4000! I'm less than impressed with them.
Went to Fredy Kia yesterday after a bad experience at another Kia dealer. Was greeted and told the salesman Eli what we wanted and what we were wanting to do. He was very patient with me and answered all of my questions (I asked alot of them). We ended up getting the nicer upgraded car for my fiance. Well I decide to get a car to! Mike in finance got my fiance a great rate and worked his magic and got me one also ( my credit is not so great). Overall great experience would definitely buy from them again!!!!!
Jurmaine Easter was by far the best Salesman we've ever had. The experience of buying a car was a breeze! What I like the most is he went above and beyond to secure my vehicle. I'm planning to refer everybody looking to purchase a new car to him. Fredy Kia has the best team ever! Thanks again to Jurmaine for assisting in securing my new vehicle.... best ever hands down!!!
awful place. worst costumer service ever from all employees especially the manager. don t recommend coming here at all! there s way too many dealerships in Houston to have to deal with their awful attitudes
I am very happy with my new purchase. The young Mario was very kind to us. He was very helpful during the process of buying our new car. We are very happy!
I will not refer this place they had my truck in the collusion Center for about 5 months and yet they still didn't leave it right took them another 4 months to get the right parts had me going in one day after I would call and leave massages finally they had the parts I was there 5 hours and he comes and say they had the parts wrong again finally after 10 months my truck is fix never will i stop at that place again
Jonathan is the best I am well satisfy with his service n this my 4 car he is the greatest give him a high 5
Best place to get your car. Came in looking for a car with my 400 credit and they put me on a Chevy 2019. Outstanding customer service. Al was very professional put me on great deal. Recommend this place is awesome.
Johnny Johnson jr. Got me into my first vehicle there!!! Great experience!
Fredy Kia made me feel very welcome and I could tell they wanted my business. The follow up after the sale let me know they care about my satisfaction. Will be back for my next purchase.
Inquired about a car. Informed the dealership we'd like to test drive it and were coming in from out of town (1 1/2 hr drive). Sent a message when we were on the way just yo make sure the var was available.The salesperson we were corresponding with told us it was ready to go. When we arrived another person took over and told us to deal with him. We told him what car we were there for. He gave us keys and we inspected the car. It was dirty inside, food or drink spills on console and seats and a bag of food and drink bottles tied up in back seat like someone was living in it. Turned on car, had 12 miles of gas. I informed the sales person we didn't have enough gas for a test drive he said that was enough to go Do a turnaround on the feeder road. The have to drive and put gas in it so that we could give it a proper test drive. He did not seem to care and most dealerships would at least have a 1/2 a tank. Customers should not be having to put in money to test drive And the car should be at least decently cleaned. There was no attention to detail no motivation to Accommodate the customer. The attitude was oh well take it or leave it. Scratches all over the car and on the tinted driver's window. Broken compartment in the car all 4 rims on the wheels were trashed and the heated and cooled seating did not work.
We brought it to his attention and he did not seem to care or want to try and work with us on an already overpriced car. After attempting to call the dealership a few times the next day we gave up. I am so glad we did because we found a much better car that was clean for a good test drive and that dealership was top notch.
My salesman, Jonathan was very persisent. Was not here to purchase a vehicle but with his persistency he was able to cut us a great deal. Overall five stars.
Great place to buy a car and get your car serviced.
The service advisor sux. They need some CS training bad.
They are bad, bad, bad every single one.
Even to set up a service appt they sux. Don't even tell you to hold just pick-up the phone and place you on hold then after a few mins they hang-up on you.
Cane in to inquire about a kia soul and i met johnny johnson jr... He gave me some great information and made my experience fun and easy! Thanks to him and fredy kia i am highly satisfied
Johnathan was very friendly and honest with me ,he got me into a vehicle same day.He cares about his customers needs .Thank you Johnston.
Online sales says one thing and when you get to delership they have no idea what online sales says, don't believe the online deals it's not truth they just say to get you in door and don't even try to help 500 Down more like 1500 down. Wants us to come in to finish last paperwork but won't be in unless we pay 500 like online sales said there was a promo for 500.
Don't waste your time here. ANY and EVERY time I take my car for a maintenance they find just a few more things to add to my bill. I don't even mind putting money in my car but the customer service is ridiculous. Everyone looks angry and no one is trying to assist you. You have to literally say "hey can someone check me in or help me". My mistake was not buying a kia car, it was buying a Kia car with Fredy Kia. Down the 45 Gay Family Kia has an excellent customer service. Worth the drive. FYI, I've unfortunately been going to Fredy Kia for 3 years. Take my advice and run.
In the beginning it did start off a little hectic just because I did have to wait for a while but Matthew and Rodney were so great and made me feel important. Thier customer service was great and im glad they were able to help me with my choice of vehicle! Keep up the great work you guys! You definitely will get treated wonderfully.
David was a great sales man to me he made sure I was very well taken care of and I can honestly say I love my truck....
The expierence was great. My salesman Bill Little was very professional. The whole process went smoothly. I left with a brand new 2016 kia sportage. I highly recommend anyone to come in and ask for him.
Our salesman Brian Martin did a great job he helped us get in our first new vehicle great service and great guy go in and see him
Josh Pullin and Bill Little were very helpful and courteous in showing and selling us our new KIA Soul! Visit them for a great and easy experience.
Don't use Paperwork is screwed up because of a small error and they will not fix car has lost 10,000 due to the wrong odometer statement
fredykia.com
