Fredy Kia Reviews

One of the best places to get a car.. hard working people great work

I remember sitting with my mom in the finance office going over aftermarket warranty on a used car, months later something major brakes the service department said her car doesn t have warranty! I would not buy my next car here nor would I recommend anyone do business with them!

DON'T EVER GO TO FREDY KIA I HAVE GOT 2 DIFFERENT FROM THE SAME PLACE AND I HAVE BEEN SCREWED OVER PLENTY. THEY SMILE WHILE MAKING DEALS BUT IN REALITY JUST PEOPLE WITH NO CONSCIOUS. I WILL NEVER LET ANYONE I KNOW GO THERE

I found the perfect car, would be 5 stars if I was able to get the color I wanted. Sam helped me through it all and offered me a great deal to make up for the alternate color. It was a long day, but good personalities go a long way in getting you through all that mess. I love, love, love my new car!

I went to and had an amazing experience! I walked in and was introduced to my salesman William Little by April (who was very polite) and he immediately started asking the right questions to get me what I wanted. I walked in honestly thinking it would be a long hard process but it was not because I had previously worked with other dealerships who given me the run around and could not get me what I needed! He was awesome! From beginning to end I was there for only 4 hours tops! He was honest and forth coming about everything! Rich, the sales manger, got me an approval within the first hour and a half! The rest of the time was spent getting insurance together, paperwork signed, seeing finance and getting the car washed to drive off the lot! Anthony in finance was very straightforward and didn't waste my time in finance either. The warranty information and service information explained well also. I will definitely be a repeat customer at Fredy Kia!

Just made a great deal with Bill Little tonight!!! Great, friendly salesmen and the process was not a huge pain like most dealerships!!

Great experience! Jurmaine is, hands down, the best salesman I've ever dealt with

Beware! All this place wants to do is sell you a car. Frank the salesman was great but the post buying experience has been TERRIBLE to the 10th power! I have brought my car in twice for service because of the vehicle settings being set incorrectly. Each time I have driven to the dealership that is 30 minutes away from where I stay, I have been told that it is not time for my car to be serviced! Waste of my time from work. Please think twice before you end up with lemon service. One word of advice BUY A HONDA

Was told I couldn't test drive a car unless I promised to buy that day. Lost my business permanently. If I do buy a Kia, it 1000% won't be from here.

Jonathan did a a great job helping me get into a 2014 Malibu lt

Never ever go to, Freddy kia again
Sales man dosent know any thing about the their cars, and very rude Customer service

The Sales People at Fredy Kia are very professional I will be back

I went to Kia today!!!! Receives an awesome deal with Bill Little on my 2016 Kia Soul. When you go to Fredy Kia, Bill is the man to look for!!!!

I had received a price quote online and had even confirmed the quote by Rafel Chavez and his collegues couldn't honor the quote he gave me, instead they kept saying they (being the dealer) misquoted the vehicles price when it clearly had not changed within the two hours I had spoken to Mr. Chavez. Yet, they insisted that the vehicle was raised up by $4000 from the quote I was originally given. They made me waste 40 minutes getting to their location from Katy to SE Houston only for them to tell me a load of lies. Do not trust the quotes they ATTEMPT to tell you over the phone. Not trustworthy, Mr. Chavez and his collegues are not the salesmen I would ever want to have sell me or anyone else a car. Very dissatisfied and equally disapppinted.
And even after the fact that i left, the price was still the same that i originally was quoted, not the amount that they continued trying to tell me! They are not to be trusted. I will be reporting this to higher ups, and I will not look to this dealer again.

The absolute best car purchase I ve ever had. Salesman Mario Paniagua is the most informative and caring person I ve ever had the pleasure to deal with while making my car purchase. Mr. Fredy the owner is a real gentleman and leader in the auto industry. He made the auto purchase an amazing experience for myself and my wife. A special thank you to the person that put us all together (Jonathan Yonan). He has gone above his responsibilities to make sure we were pleased. Thanks to Big Papa Gill for the ease in how he took us through the financial paperwork.

Worse car dealership I have ever dealt with. Called almost 3 days straight, no one returned my calls or voicemails. Sam never would answer my text messages or call me back. When he did, he was on his only day off and then said he would have someone call me, NO ONE ever did. Then finally when somebody decided to answer my 1000th phone call the vehicle we were wanting to purchase was sold. Not pleased at all and will not ever purchase a car from you guys again or recommend this place. I live more than 5 hours away, that's why I couldn't just drive over there. Wish I could've gave it 0 stars!!

Two days ago I buy a car from Alex de Luna he give me really good deal with payments affordable! thanks Alex!

Called Monday and spoke to April Torres to make sure that they still had the truck available that I was interested in, it was available and at that point they were asking $53,995, when I looked at the ad this afternoon to get an appointment for tomorrow they had bumped the truck up to $59,900. April really didn t have an answer just that they raised the price. That s super shady, and I would not recommend a dealership that conducts business in this manner.

Absolute worst experience with a car dealership that I've ever experienced. Was told over the phone that we were approved for financing on the truck we wanted, but when we got there (after a 2/hr drive), the truck wasn't eligible for financing. Then the salesperson went to a different lot and brought back a substandard alternative. No thank you Fredy Kia, we will not be recommending your dealership to anyone.

I was initially greeted by Alfonzo a newer salesman he reassured me that I would be taken care of even though he was new. He found a more seasoned salesman by the name of Joshua to move forward with the process. Joshua was a godsend honest, knowledgeable, and handsome. With the assistance of Alfonzo they were able to get me into a 2016 KIA Forte for only $500 down. These guys are awesome!

Just bought our 2nd Kia within 6 months, really like this dealership, thanks to the Fredy Family

Not good service. Bought a car at another dealer who was interested in listening to what we were looking for..

Johnathan our sales man was very focused on our needs and was willing to go the extra mile. What a great experience! Thank you Johnathan

Tommy & Jennifer Slaughter

Well we had first called after setting up apt. Online to ask some questions, they didn't have our names in system so they were supposed to do so, but then get put on hold, then transfered over and over atleast 4 times then supposed to have gotten transfered to Manger, then got hung up on 3 more times, and then called back and no ever answered over 5 times.
Finally got everything taken care of for apt. And talk for a week and half to the same sales person every time, everything was good to go just come in and finish and we show up to apt. Mind you still talking to same sales rep even 30 mins up to apt.
Then get there and guess what. We get sent off to somewhere else they couldn't take care of anything for us, then not answer questions or calls . Trying to figure out what was going on.
Nope they just blew us off not knowing why. The sales person we had been talking to wouldn't even show their face.
Never have I ever seen and sales place anywhere behave in such a way so pathetic and careless

My salesmen Brian Martin and Cedric Miller were amazing! Brian approached us before we even reached the sales floor and inquired about our wants. He and Cedric directed us to the car of my dreams and shortly we were rolling off the lot with a shiny new baby. They made our experience memorable and I am so pleased that we went with Fredy Kia.

Bill Little was friendly, patient, and eager to get me into a new car

Robert Cazarez was extremely awesome in my process of buying a car!! Not only did he wait on me to make it up here to get a car, but he made sure I left in the car I was most comfortable in! I was really nervous about getting a new car, but I am so happy with the choice i made!! I definitely will refer people to Fredy Kia, as well as, to Robert! He made the process so easy for me and is great at what he does!! Thank you Robert!

These are the most unprofessional sales manger I ve ever met.
One of them specific Efrin , his attitude it s repugnant.

Tyrone and Mr. Willie were amazing!! My credit is far from perfect and honestly I didnt expect to walk out with a new car that day but Tyrone and Mr. Willie worked their magic! I was actually expecting to possibly get a older car with alot of miles. I walked out with a new car with low miles! When i left I felt that Tyrone really cared about my needs and not just about making a sale. This was such a great experience.

My car buying experience was one of the best experience I had have by far. My salesmen Ricardo Flores listen to every like and dislike I had. Was there every step of the way didn't leave my site till all the process was done. I will recommend him to my family and friends. Ricardo Flores is top of the line sales men.

Very helpful and had no trouble getting what I needed for my car.

I would never take a car there to service again or recall. Their customer service sucks and when they mess up something the don t take full responsibility of it . Never buying a car from that place .

After having gone in on Saturday for a simple oil change, I was left without a car tonight because I was left on the side of the freeway with a smoking car and oil spewing out of the engine. It saddens me that the service department did a careless job on my car. I hope that they respond as they should and fix this stressful situation they have put me in. I will keep everyone posted.

Very poor customer service went there with my boss they called and told him his car was ready that he bought the day before it took them over an hour just to find the keys then had to wait another 30min for them to wash it and put fuel because it was empty

I went in the other day, and one of the employees Micheal was super chill to help with what I m looking for, made my day whole lot better.

Sales was good. Lifetime free carwash comes with price and is nothing more than a hose down.

First I d like to say that the place is filled with well respected professional gentlemen. James Maney was the person who assisted me and he was so welcoming and nice to my mother and I he also did everything possible to make sure I was a satisfied customer and I am. If you visit this location visit James Maney he will defend get you right.

They are fraudsters. They display one car for selling, and show you some other one for sale when you visit their office because the car you wanted to buy has been sold. And this happens when you enquire about the original car's availabilityvia phone immediately before leaving home for visiting their office.

Edgar is the guy to ask for
Libby and sue are fenominal

Had great experience at freddy kia all thanks to our sales man bill little he went out of his way to get us the truck we wanted. Bill little is very kind and understanding if you go to freddy kia ask for Bill little he will do his best to get you into car you want

Bobby: Bobby was really helpful in getting into the right car. He made it super easy to pick my first car. I am really help he was there to get me on the right step.

It was a an experience if i do say so myself. Had a kind and very knowledgeable salesman name Keenly Moore. He made a situation in which i thought could not happen...happen. 10 Stars for him!

David M.
DMM MEDIA GROUP

LOVE this location! I didn t think anyone could top Archer but I ll definitely be coming back to have my vehicle serviced here. The ENTIRE staff is warm and friendly and i love how they make every guest feel welcomed.

I thought alot before actually leaving a review for the simple fact that my salesman did an awesome job made the process really easy and simple. Answered all of our question and was very patient thru the process. Has some trouble with the financing department that extended the process but that was no problem with neither me or my husband. Thursday morning I receive a call from my financing bank that they were having trouble verifying my employer explained to them when my Manager would be at the office to be able to verify. I remind you this was thrusday morning Thursday afternoon about 2pm I get a voice-mail from Moises stating that if I don't return the call by 6 my car would be "turned off". First off I work late hours, was my first time receiving a voice-mail from them , and last but not least I had already talked to my financing bank. So just for future reference Moises I'm sure any other customer would be very appreciated if you call the bank first to confirm before you call a customer threatening to "turn car off". For this reason I will not give more then one star, and will not be referring anyone to this dealership. Thanks for all your help nick!!

I recommend that you go see Mr. Daniel and Mr. Jesus,they were really helpful and they made sure that my mom went home with a brand new car today. Fredy Kia is the best place to go to to get a car,they have excellent customer service;they go above and beyond for there customers and they have the best cars!Fredy Kia is the BEST,when you go there you will not be disappointed so GO to Fredy Kia!

Worst customer service I purchase my care over two months ago not to mention that has been in the shop minority of the time and I ve had to pay ubers to move myself around my plates expired on 10/27 and today been 11/05 they still have not received them and they ve give me the run around for everything

My first time going to Fredy Kia was amazing. I have always heard good things about them and now I know them to be true. My salesman was Brian Martin a*k*a Blavk Jesus, performed a miracle getting me approved. With my bad credit and multiple repossessions, I thought I was doomed. But don't sleep on Fredy Kia cause it wasn't just Brian by himself working to help me. The guy in finance was wonderful and so was the receptionist Julie and an whole host of others. The whole Fredy Kia team were warm, nice, considerate, helpful, and most of all professional. I am sending my sister there next week. I encourage anyone who is looking to find a car go over to Fredy Kia you won't regret it!

Service department is so slow. Made an appointment. Taking over an hour for an oil change and still have no car and no one here to give me an update.

Bill was a great salesman and Jermaine, treatment was a blessing. I would also like to thank April for getting everything started. Thanks for everything.

The online parts order ia handled by one person and there's no freaking way to get anyone else to help you out

Awesome customer service from Sam Smith. He went above and beyond to get me into my new Kia Optima even though my credit is not great. Come to Fredy Kia and see him, you won't regret it!!!!

Alexis Riley provided me with great service and a wonderful selection of cars. Also, David at Fredy Kia In-House Financing went out of his way to make sure I got the vehicle I wanted. I drove away in the same day with a 2011 Chevy Malibu.

My experience was really awesome Jonathan helped me out. I was really nervous at first when i came in wasn't sir I was going to leave with a car but he got me in and out. Also included some helpful tips about keeping up with the vehicles maintenance..i would definitely recommend people to go there.

worst car business. and employee rights forget about it. they rip off employees of their hard earn pay and they will hide deny things to no end. The owner is a liar and will try his hardest to keep commission to himself. they will also wait until the last minute to pay their employees. they are rude and disrespectful. Go elsewhere because they do not care about the clients they care more about the money.

It has been the worst experience I have had, I do not recommend it to anyone or my worst enemy.

Our service was awesome. Tristain was very friendly and helpful. Will recommend for anyone to come out and He will help you. Thanks guys happy camper

Awesome and easy going sales experience. Salesman took the time to explain everything out and show me every detail about my car. The manager Jesse even came out and talked to me and made the experience even better. Talked to me about everything I needed to know in regards to maintenance and payments. Friendly staff and happy faces! Everything was great

My salesman nick and josh we're absolutely amazing they walked me through process and even when we into a few bumps in the process

Tommy he great car sale come by he will give u a great hook up. The car I have is so nice like very nice it

I had such an amazing time here. I walked in not feeling confident and even though my credit sucks Mrs. Karla jones reasured me that they had other options, shes amazing, swert and very helpful this by far has been the best car experience that i had recieved. Thank you so much Karla!!!!!

When you buy your car they give their best.
The nightmare begins when you go to the service department.
They are very incompetent.

I recently purchased a new car and was impressed with Frank in sales. He made the experience comfortable. Daniel the sales manager was very nice, he answered all of our questions. Mark in finance made it that much more at ease in purchasing our vehicle. I will definitely refer my coworkers and friends to fredy kia. Thanks guys!!!

Everyone was so friendly and helpful. I'm a first time buyer so i was very nervous and my credit wasn't very up to par but the staff worked with me and it was an absolutely wonderful experience! I'm glad i went to them!! The service was great and I'm so in love with my car :):)

My salesman Brian Martin did an excellent job! Very good service!

Giod for a car lot, no pressure like most. Staff was pretty frienfly.

Ms. Debby at Fredykia did an awesome job I recomend you go to fredy kia. They are helpful. We got the vehicle better than what wanted. Thank 's

SCAM ALERT! I can completely relate to the previous reviewer. Exact same thing happened to me. Stay away from this dealer!! False online advertising and the internet sales guy Nile tried to lure me into coming into the dealership on false promises and lies. Once there he tagged on additional $3k in mandatory dealer fees ! Really? Do we look like fools to you? We didn t fall for their bait but I regret leaving my kids home and making a 45 mins drive each way for this scam. Their sales tactic would completely take advantage of people who don t do their research. It s sick and sad to see such dishonest people in the world who only care about what goes into their pockets and take advantage of unfortunate people and rip them off. Stay away from the sales guy named NILE. I wouldn t be surprised if all the sales guys have been trained in the same way by this dealer. WASTE OF MY PRECIOUS TIME. I WOULD NEVER GIVE THEM MY BUSINESS EVER.

Karla Jones is an amazing sales person and attends you in a timely manner and is just an amazing person!!!! Anyone in need of a car she's at 11311 Gulf freeway Fredy Kia .. I highly recommend her to each and everyone!!!!" Go Karla keep up the great work!!!

The car I went to go purchase wasn't even on the lot when I received the call the night before to come VIP and check it out then on top of it the general manager won't even answer the calls when I call him to ask for a solution

The worst dealership I ve ever been to. They listed a dealer discount of $2502 but once we started the paperwork they only gave me a $1200 discount. The sales manager Rodney stated that since I didn t have a trade in I only got half the discount. I told Rodney over the phone prior to driving to Houston to buy the car that I didn t have a trade in. I ve checked the website and haven t found anywhere that says you have to have a trade in for the discount. Also they wanted to charge about $1000 for dealer add ons, which includes several hundred for windshield protection. They stated that if the windshield got chipped or broke they would replace it. I advised that I didn t want it because insurance covered that, but they told me that I had to buy it. When I told the sales manager Rodney that I didn t want the add ons he got up and said that we re done then and walked off.

James Maddox was my car salesman and was absolutely amazing he was able to get me exactly what I wanted and helped me out tremendously!

If you re denied a loan, don t expect to be told. They ll keep you in the dark and keep you wondering without giving you the courtesy of a straight answer. An entire scam of a company and staff. Beware and find another dealership before you waste your time!!!!

I went to Fredy Kia and Ashley was very helpful. I told her what I was looking for all the options the vehicle had to have. Johnny and Ashley got me into my 2020 Kia Sorento. Will definitely go back to them.

Terrible customer service. I was there, I described the problem and their attitude was like "we are busy and not interested in your problem". Try wanted to fix an appointment for the following week while I kept saying that I was concerned about the strange sound from the engine. Well, I went somewhere else. Glad I did it!

Karla in used cars was such a great help to me. She got me into a Chrysler Pacifica and I'm so happy and greatful to her. She's an awesome person and I highly recommend buying a car from her. I promise all my future vehicles I'm buying from her!! Thank you Karla!! Your awesome!!

Im giving Fredy Kia five stars especially with the help of Robert Bryant the car salesman. He got me and my wife a great deal on the new Kia Stinger and finalized it with a good price . Thanks

Came in looking to just view the used cars. None of the cars have any prices listed on them, and the employee that was with us could not tell any prices either. When we went inside to look at the prices, they tried to get us to fill out the credit applications, without telling us prices still. They also continuously pushed trying to get us to test drive We made it clear that we only wanted the pricing, and they immediately stopped being helpful at all. We left shortly after.

The salespeople are like a bunch of hungry vultures. I bought a new Kia Elsewhere

Untrustworthy, takes advantage of you, and will tell you deals with a catch just to get you to go there.

It s pretty in American that they have a giant Kia flag up on their flagpole that s much taller than every other business in the direct vicinity that have giant American flags on theirs.

Lamar helped me do something I didn't expect to do: walk away with a new car! The staff was very friendly and made me feel welcomed. I was in doubt about being able to get a new car, but Lamar ensured me that everything would be just fine. This was hands down the best car buying experience ever!!! I love my new car.

I recommend this dealership as it's a first class organization. In regards to the service, specifically Tristan Cole, was accommodating and pointed me to a great car. I couldn't ask for more and will recommend him to all my friends when they are ready for a car too.

I just had to write this review, I was greeted by Pedro Garcia, who gave me great customer service, he was professional and kind, and most important he listen to me in what I was looking for in a car. Could not let the day go by without saying thank you.

Horrible service department. Grand total of 11 issues with my 8 month old bought new car and is going to have to be in the shop for an extended period but can t seem to get a loaner car. Started on a waiting list of 5 for a loaner and have been waiting for 3 months now!!! Was told I could pay for my own rental and maybe be reimbursed. Yeah key word maybe. Each time they want to keep the car for 3 weeks and when I pick it up they say they ve got to order more parts and I ll have to bring it back again. It s a never ending cycle and at the end of the day I m driving a new car with a laundry list of issues still. They said there s no way at all I could speak to the dealership owner. Corporate has been of no help. The 5th Kia I ve owned and because of this dealer, the last. Never again. Takes 3 hours every time I get just an oil change with an appointment. Oh and forgot to mention they slid $2,000 worth of extended 1 year warranties on the car for everything you could imagine after I declined all but gap insurance. Didn t find that out until I went to refinance the car and of course they re non-refundable and no the extended paint warranty doesn t cover the etched pain in the roof rails or the paint chips growing larger all over the hood. Piss poor service.