Fred Martin Ford-Mercedes Review

It took about 10 minutes to drop of my car and get a loaner. The vehicle was serviced and ready when promised. Service department should be commended.

I traveled 3 1/2 hrs to Fred Martin Ford in Ohio from Niagara Falls ny to buy my Saturn Outlook and let me say it was WELL worth the drive. My salesman was Alec Barone and the Finance Man I delt with was Scott Simpson. They were AMAZING. They went above and beyond to make sure All my needs were ment!!! I have an Amazing truck thanks to Them and Fred Martin Ford. When it s time to buy another vehicle I will make the drive again!!!!! If you want A GREAT Vehicle and GREAT Service Go to Fred Martin Ford You won t be disappointed!!!! Thanks Again !!!

Both Lenora and your service manager were very helpful and made my service experience easy and i was fully satisfied... thank you

I have to say Rob Droege is one of the best I've ever dealt with. He has went above my expectations and is truly a great guy. Dan Killa in service was also very helpful.

Car buying has a history of not being the best thing to do with your day. However, my experience was about as painless as I have ever had purchasing a vehicle. Curt was obviously ready to do whatever it took to complete the deal. The car was one of the better ones I had been looking at, so it was easy to wrap up.

Horrible service in parts plus they sold me an unsafe car that still has been failure that they won't fix...

We had the BEST experience! This whole journey could have quickly become very stressful, but everyone at Fred Martin worked with me on the phone while I was en route to the dealership, my husband was already there test driving, and I had two toddlers in tow on an hour drive to the dealership. The day could have quickly devolved into madness but it was a dream! Emilie is AMAZING. We will DEFINITELY go to her for our next car!

I was staying in Youngstown on work for 3 months and went to have my oil changed, tires rotated, cooling and brake system flushed. After getting my vehicle serviced I stopped to get gas and discovered the oil had not been changed nor the tires rotated although I had been charged for it and the paperwork showed they inspected the thickness of the brake pads and changed the sticker on the windshield. I went back and was given a free oil change the next time I brought my vehicle in and that's the only reason I went back. Upon going back the next time for an oil change the oil would not even touch the bottom of the hashmark on the dipstick. I asked to speak with the owner or for info on how to get in touch with him but instead they took me to the service manager. Upon telling the service manager all that has happened in my 2 visits all he said was "I'll talk to the guys in the service dept". I definitely would not recommend this place! Both of these things should never had happened but due to the way the paperwork was written up I have to think DISHONESTY!

THANK you Nicki Conley for such great customer service and helping us find the perfect car for our daughter!

A great experience and they helped me get the vehicle I wanted. 2020 Escape is a beautiful car. Is very comfortable and quiet like an Edge, only better economy. Has plenty of power and towing ability with tow package. Definitely would recommend Fred Martin Ford, and the all new 2020 Ford Escape. Really nice features they have added to this year's model.

Nikki is amazing. She makes the experience seem effortless and finds a way to get financing in place despite any credit challenges that you might have!

Today service advisor dan killa made my day, when I saw how well detailed my car was. He also helped me with other issues i was having and kept me informed and was very knowledgeable. I'm not impressed very often, but today I was.

horrible service dept. very nice people but nothing got fixed correctly numerous times. i took my vehicle to another ford service dept, they fixed the problem correctly the first time. defintely wont go back there.

Went in on lunch break, drove out in new car. Stan and Nicky were awesome to work with. Couldn't ask for a better experience.

Curt Putnam was a true gentlemen and was extremely helpful throughout the whole process. He brought a test vehicle to my house in the Cleveland area from Youngstown, which was above and beyond. The drive was well worth it and I could not be happier with my new Ford Ranger.

I was in the process of buying a 06 Ml500 and was in talks with the dealer for about 2 weeks told him how interested I was and I felt like they never shared the excitement and treated me like i was just cashing out at wegmans not making a big purchase like a car! when i first talked to them they told me a number for the car with my credit and then asked me to sign forms and although they discussed the possibility that others were pursuing the car but he didn't make it seem pressing or a matter of beating the clock and so I continued to trust they would be keeping me updated on everything that would be going on and instead I have to go online to show someone the car I'm IN TALKS TO BUY only to see a sold tag on it. I'm upset to say the least and when I asked for an explanation I was told the bank wanted me in a "newer" car.... NEVER have I heard of this and as much as anyone would like to tell me otherwise I will tell you that because I'm only 21 I wasn't taken seriously. I'm sure almost no effort or close to none was made on the dealers end to get this deal done. Quite frankly that is absurd and blatant discrimination and I was hoping going to a nicer car dealership and dealing with cars like Mercedes Benz would mean I could get some professional respect but instead I received some of the most misleading service I've EVER experienced. to be told I would have an answer on whether or not I would get the car on thursday and then nothing and they sold it on saturday to someone else. Do yourself a favor. Find a dealership that realizes they are here to work for YOU!

Everyone was very friendly and helpful! I would definitely recommend others to purchase here! :D

Kalli in service was amazing and my salesman Matt was amazing as well. They both were very understanding of my situation and did all they could to please me the customer! Thank you again!

Worked with Curt trading in previous lease F-150 for a new one. Process was stress free and was able to completed same day.

I was looking for a manual Ford Ranger to haul behind my new RV. I found
one at Fred Martin but when I called it had just been sold. A few hours later
Bill Kaglic called me back with the news that another one just came in and
it is just what I was looking for. Bill was very friendly and went out of his way
to ensure I was taken care of. I would have to say, everyone at the dealership
is very friendly and helpful.

Great place to buy or lease a new car. Make sure you ask for Kyle! He sold us our new car.. My father in law and brother in law all new 2016 Ford Fusions (yes they all got the same car) in a 7 day span. Had great incentives that we couldn't pass up!! Again ask for Kyle.. Dealt with him in the past and will again in the future. Also had a great finance manager to deal with. All around great experience. Will recommend family and friends! Thanks

My last visit was with the service department. She was polite, efficient, and very friendly. The work that was completed was beautiful. My car was spotless. This is my first visit with the service department and I am very pleased. Since there was no mechanical work done it was not a stressful situation. However, I would feel confident that I would be treated with the same respect and professional attention if I did have a more serious situation. Thank you to everyone at Fred Martin Ford for treating me so well.

They were super friendly and they went all the way out for me to have car...Everyone was awesome!!! Best car buying experience I ever had!!!!

Curt Putnam will get you a car! Bad credit didn't stop them from helping me get a car. They have all makes and models not just ford! Stop in and see what they can do

Ford Explorer is the best! inside to outside you can't ask for a better vehicle: roomy, seats fold down with many cargo options! It drives in snow like military equipment, always keeping me safe. I unfortunately wrecked my 2014 but walked away without a scratch, that Explorer kept me safe!!! I will never deviate from the Explorer... EVER :-) I had sales rep Curt Putnam and it was a smooth transaction... he found what I wanted, not what he had to sell! The service department guys there are great too, seamless transactions and on my way quickly when need an oil change or car wash!! Its like my own personal care car team!

My husband had bought in 2013 a new 150 fx he loves it and the service at Fred Martin is the best ! That was a factor for me in buying my 2016 Ford Fusion all wheel drive I got in on Saturday and love love it .The car rides beautiful . The salesman Curt Putnam is the best . My son also bought a Ford Explorer on the same Saturday and Curt Putnam was also the salesman he made it a very easy experience and I would like to thank him for that.We will be seeing him again in three years !

Paid good money for trade in , and fair price for new vehicle !!!

Fred Martin Ford consistently delivers superior service. My service advisor, Keith Neal goes above and beyond during every visit to ensure a quick and easy visit. I absolutely love everything about Fred Martin Ford and I intend to be a life-long customer.

Excellent customer service, superb care, HIGHLY recommend!

Very friendly, professional people! Customer satisfaction is their goal!

Had to hire an attorney and sue Fred Martin/Ford and won thank the Lord. Purchased a car from them and had alot of transmission issues, sales management did nothing to give me a good trade in value to trade for another car or truck and service never fixed issue. Would not buy here.

Stan Kosinski is one of the nicest guys I have met. Normally with car dealerships, there is a hassle having to negotiate and get the right price for a car. I told Stan the price I wanted to pay, and told him that was every dollar I owned, and he said we will make a deal. He even helped me call up and change my car insurance to get the best deal. Stan went well above and beyond what he was supposed to do. I talked with Nikki in financing and she gave me non-biased advice of how long I should finance for and building my credit. She and another co-worker told me the best way to not have to pay too much interest and getting credit. The dealership even takes a picture of you with your car, sends you a letter, and gives you free carwashes. This place could not get any better. Again, thank you so much Stan. You actually care, and help people in their future, as a car is a huge investment.

Do not buy Ford products. The cars look good. However, they put out warranties and recalls on cars then refuse to fix the car because it wasn't manufactured at the right time. Their warranties are sad as they do not cover anything unless you pay for more. If you are reading this review I recommend going next door to Greenwood Chevy. At least with Chevy you know what kind of company you are buying from.

Don't be fooled into buying one of their vehicles, they care about the sale not their customers. Take your business to Donnell and see how motivated they are to work with customers vs (fraud) Martin. Should also note that me and my wife have problems in both our vehicles that we purchased and they always needs service. I should have listened to my friend's and gone elsewhere.

I absolutely love my new Fusion, and the buying process was quick and easy!

One bad experience after another. Don't fall for the "warranty", nothing is covered!

I was highly impressed with the service and kindness that I received. Especially from my salesman Zack Jones. He texted me this morning after I had viewed a vehicle the night before on their website and he was ready to go with questions about how he could help me. I came away from Fred Martin Ford today with a brand new vehicle and I am ecstatic! I would recommend them if you're looking for new or used vehicles. Ask for Zack Jones and he'll hook you up!

I highly recommend Fred Martin Ford of Austintown. They are experts in helping you getting in the right vehicle affordable for you! Being there for you in every way possible ensuring that you have a great experience. It is almost guaranteed that you walk out satisfied with your purchase without a doubt, also Nikki is great at what she does, honest, and genuinely an amazing person. Thank you Fred Martin and Nikki.

I went to Fred Martin expecting to be denied...but in desperate need of a good running vehicle. Our sales rep Rob Droege treated us like family. All the staff was wonderful! Not only did they get us in the best vehicle I have ever owned , my battery died and they was able to help me immediately. I highly recommend them!! I plan on doing more business with them in the future!

Not thrilled with the customer service or the dismissing attitude. Out of town trying to resolve an issue with my E class, I finally left, would not return.

These guys are on top of their game!! Was on the west coast and sent them an email about a used Camaro and they responded with some details at 3am. They followed up the next day after my red eye flight. I ended up driving down to look at and buy the car the following day. Very helpful salesman (Kevin Jarvis) with a quick in and out transaction.

Great people and better deals. Couldn't be more satisfied with my experience buying and trading multiple cars with Anthony Thompson and donnie murphy. Will do business with them again.

I just stopped to look at a car I might be interested in since I've had my current car for almost 11yrs that I purchased from here. Awesome dealership, never pushy, always willing to help you out. Curt was a big help on my previous purchase and I'm sure when I'm ready he'll help with this purchase.

Car Dealership is pleasant and comfortable
offering a variety of automobiles for sales including Mercedes Benz.

Great buying and delivery experience, no hassle price negotiation. Delivery was exceptional provided by service and sales personnel.

I love this truck. It has everything I wanted. There was no pressure to make a purchase.

I have been taking my 2005 Ford expedition there for a few years now, and receiving the best service I have ever received from a car dealer. They made me feel like a part of the family. They continue to show how amazing they are by the follow ups and making sure they everything is perfect.

I will continue to be a customer of Fred Martin Ford and thank you for your service.

Good dealer good service service writer very through and polite. They k ew what they were talking about

We have been shopping for a new vehicle for some time and this dealership has an outstanding salesperson, his name is Rob. We couldn't make up our mind but kept coming back to this place because of him. Third time was a charm we got our new vehicle on 10/15/20 Go in and ask for Rob he'll hook you up

Just got ourselves our first truck! Cody is amazing! We loved him! Not only is he super helpful and friendly but is not pushy at all! Thanks so much, Cody! We will be back! He made our impossible payment a reality!

Worst service department ever!!!! My brand new truck had a door lock issue that the doors would freeze in cold temps and not allow doors to close or latch. The dealership had to order water diversion kits that took over two months to get the parts in stock. Once the parts were available, I called over a week in advance to Schedule an appointment to have a simple warranty repair made to my 2016 Ford f150. I made the appointment for today at 830am, I dropped my car off promptly at 830am. 6 hours later, I received a call saying my truck should be done in next several hours. There is no way this repair should have taken over 8 hours!

This dealership has no respect for anyone's time. I would run away from this dealership as fast as possible, unfortunately, you wont be able to drive away because your car will still be getting serviced.

Great,great dealership,very kind,and took my car in before scheduled appt.and had the car fixed even before expected.just great job,and the intake gal was very kind and i had a wonderful time talking to her about both our Mustangs...

Bought an O4 Durango from them and I have had issues since day one. I understand its over 10 yrs old but each time it was serviced, it ends up going back for the same problem them saying there is nothing wrong to begin with. Second time serviced there is a now bigger problem than when I first suspected. Would never recommend them and I certainly don't plan on purchasing from them again.

I just purchased a 2016 F-150 XLT 4x4 EcoBoost 2.7L. The gang at Fred Martin went above and beyond for me. They gave me the absolute best deal for my trade. Kyle was very helpful in getting the best deal. Thanks, you guys are the best.

They are a great dealership, Ive gone there for my oilchanges almost a year and a half now, and theyve always helped me and taken care of my car. However they recently charged me over 600$ for a ignition housing and ignition. One afternoon of labor.

Great atmosphere and service! I recommend these guys to anyone looking for a vehicle!

Drove out from Cleveland to look at a 2010 Range Rover. Upon the test driving the vehicle I noticed the check engine light was on and the vehicle was making several unusual noises. I asked to have it checked out by a Land Rover dealership before purchasing was told no, clearly they are hiding something or know the vehicle has a major problem. I d recommend to anyone to stay away from this dealership.

The staff is friendly, took care of the problem of my church friends car, place is clean, very efficient, professional, and was out of the place on the way home in no time.

They wanted to charge me $200 to replace a door handle that they broke. I would not recommend Fred Martin Ford Service department to an enemy.

Purchased the warranty for the car that i got, weeks later AWD light came on, went to them, they can't fix it, sent me to Nissan in Boardman to get it fix. when everything got fixed and done. They said the warranty that i got doesn't cover the expense.... That's $1000 down the drain for the worthless warranty plus the $250 to get the AWD fixed. It's all smile and Angel faced till you sign that paper then when something goes wrong, they act like they don't even know you. Typical Money grabbing dealership

Almost perfect experience! I wasn't taught about features for the car, miniscule dings and dents weren't noticed until after first car wash. Great sales experience, though!

Excellent dealership and outstanding salesperson. Curt did an outstanding job from start to finish during the process. I would highly recommend him based on his integrity and professionalism.

Everything about the experience there was great... Nick had an answer for every question I had and he worked hard to get me the deal i wanted... Really like the fact there was no pressure to buy.

Car where affordable and nice. The sales person was friendly and very helpful.

Amazing dealership, have always had a great experience at Fred Martin ! From sales to service my family is always taken care of! 5 stars!

I purchased a certified pre-owned 2014 Ford Flex from Curt Putnam in September of 2014. We recently moved to the area, and I sincerely appreciate Curt's open and honest communication as my wife and I found the perfect vehicle for our needs, now and in the future. It's hard to know who you can trust, but from the get-go, I felt comfortable working with Curt. Curt and the team at Fred Martin Ford Mercedes Benz were more than accommodating, friendly, and wanted to be sure we were happy with our experience.
The only constructive feedback I have is that Curt wasn't aware that the tires on the vehicle were brand new (he told me they were used, but had been put on the vehicle during the certified process because the original tires were less than 50% of their tread depth). The tires were brand new, and they were a very nice SUV "performance tire," which would be great, but part of the reason I wanted the vehicle was for it's all-wheel-drive and inclement weather capabilities, to which the performance tires, considered a "summer tire," were ill suited. The good news is that Curt agreed to put brand new all season tires on the vehicle for me so that it was exactly what I was looking for. The other mis-step involved a misunderstanding about the interest rate that I could qualify for (Ford was running a 1.9% interest rate on certified vehicles at the time) but Curt was unaware that the Flex was not included in the models covered by that deal. It turns out that while I had a slightly higher interest rate, my monthly payments came out to be the same that we had agreed to previously, so ultimately it was a non-issue.
Since I lived an hour away, Curt went out of his way to deliver the vehicle to me once the new tires were taken care of and I was extremely satisfied when my new (to me) car arrived in my driveway with a fresh detail and a smile. Thanks for a great buying experience!

$330 to replace a radiator hose! Insane! You can't get it at the parts stores and they want $75 just for the hose! The same hose on a car 20 years old is $15 and a 20 min job in your own garage.

I had an appointment for my free oil change. I went in to get that taken care of and had really no issues at all. There was a slight wait time to get started, but that was just a minor nuisance. The computers were being updated by Ford and the attendant couldn't look up any of my information. If Ford would have chosen to update after hours it would have made it a whole lot easier. I asked if the mechanic could take my car around the block to diagnose a noise and they did. They said it was a wheel bearing, and they left it at that. They didn't try to pressure me into getting it fixed right away and I left after the work was complete. They even washed the car. Overall I was happy.

You are free to walk in the front lot to look at a few cars. When you go inside there is someone to greet you and ask if help is needed. Overall the experience was a good one. I have purchased three Fords in the past and I feel comfortable shopping there.

I like the sales associates but anyone you talk to, to get transferred to another department are always very short with you and everyone I have ever talked to just to set up an appointment to bring in my car always have an attitude even tho I'm very polite. I can't stress enough how this is every single time I call.

Went to look at a Explorer they check my credit for another vehicle I wasn't interested in another vehicle I was interested Internet Explorer so I won't go back to them no more.Ok

Had an excellent experience dealing with the people of Fred Martin Ford. Pat Valicenti took great care of me and worked out the best possible deal to get me into a new car. Very satisfied!

lots of cars got my Mercedes shirts prices are good salesmen are great they do whatever it takes to get you in a good car also they work with good credit bad credit any credit this is the place to buy a car if you're looking for what

Quality Cars, courteous staff. What more do you want when it comes to buying your next vehicle. They clearly make it a wonderful experience.

For all your service needs in your Ford parts go see him

5 years ago I bought a new F150 from Fred Martin Ford. That sale was not an experience I was at all happy with. I was heavily taken advantage of and ended up paying thousands more than I wanted to but I didn't have a choice at the time. Fast forward to 2 weeks ago when I went in to check out their COVID deals. I walked away with a more than fair price and they gave me more for my trade in then anyone else was willing to. They redeemed themselves and at this point if I plan to purchase another f150 down the road they'll earn my business for a 3rd time for sure.