Paul Sommer

Review of Fred Martin Ford-Mercedes

I purchased a certified pre-owned 2014 Ford Flex f...

I purchased a certified pre-owned 2014 Ford Flex from Curt Putnam in September of 2014. We recently moved to the area, and I sincerely appreciate Curt's open and honest communication as my wife and I found the perfect vehicle for our needs, now and in the future. It's hard to know who you can trust, but from the get-go, I felt comfortable working with Curt. Curt and the team at Fred Martin Ford Mercedes Benz were more than accommodating, friendly, and wanted to be sure we were happy with our experience.
The only constructive feedback I have is that Curt wasn't aware that the tires on the vehicle were brand new (he told me they were used, but had been put on the vehicle during the certified process because the original tires were less than 50% of their tread depth). The tires were brand new, and they were a very nice SUV "performance tire," which would be great, but part of the reason I wanted the vehicle was for it's all-wheel-drive and inclement weather capabilities, to which the performance tires, considered a "summer tire," were ill suited. The good news is that Curt agreed to put brand new all season tires on the vehicle for me so that it was exactly what I was looking for. The other mis-step involved a misunderstanding about the interest rate that I could qualify for (Ford was running a 1.9% interest rate on certified vehicles at the time) but Curt was unaware that the Flex was not included in the models covered by that deal. It turns out that while I had a slightly higher interest rate, my monthly payments came out to be the same that we had agreed to previously, so ultimately it was a non-issue.
Since I lived an hour away, Curt went out of his way to deliver the vehicle to me once the new tires were taken care of and I was extremely satisfied when my new (to me) car arrived in my driveway with a fresh detail and a smile. Thanks for a great buying experience!