Fred Martin Ford-Mercedes Review

The general manager Donny was great to work with, no frills, no lies, did what he could to help me make the best decision I could in the situation I was in. Love my new Explorer, Ford strong!

Had a great experience. My car was finished on time. I had rattle the really bugged me and they were able to fix it. Fast, friendly, and personable. What more could you ask for?

We purchased our new 2015 Ford Escape 4WD Titanium in March and had fantastic service all around. Trade in, financing, sales, delivery and training were all top notch. We still have had zero regrets in this purchase, including the selection of dealerships. We will continue to purchase our new Fords (and other brands, used if we choose) through Curt Putnam of Fred Martin Ford-Mercedes for years to come. We will make the hour+ drive for service every time. The dealership is clean, has friendly and helpful staff, all departments do their very best for the customer experience and makes it a worthwhile decision to return and recommend Fred Martin to friends and family.

dan, who we dealt with in the office was very professional, was very knowledgeable to answer all our questions.

he also thoroughly went over our bill in detail explaining what was done along with the prices.

what i did not like and what was very aggravating was the fact that we ordered the parts over the phone, paid for the parts over the phone and i must also stress that we are new customers. when calling to get an update on how much the service would be with the part that came in......NO ONE COULD LOOK IT UP BY MY NAME (which i don't understand because i made an apt in advance for the part to be serviced. THEY NEEDED THE "NAME" OF THE PART OR PART NUMBER, which embarassing enough couldn't remember...i also didn't have the part number....i just paid for whatever part was needed in advance by credit card.

SUGGESTION....U SHOULD BE ABLE TO SEARCH INFOR BY ALL MEANING: CUSTOMER NAME, PART NAME AND PART NUMBER

Curt was great to work with. Listened to exactly what I wanted and would recommend him to anyone.

Great customer service especially in the service center

Really good buying experience. I had a fantastic salesman and the financial rep did an awesome job with working well with my financial needs.

Great service very friendly people & Stan was the man hooked me up and got me a good deal on my truck great company & great staff

Illegally Ran my credit. Promised it would be removed from my credit report however it was never done. Someone with a similar name was trying to buy a car and my information was used. Can t trust this company. I have A+ credit and this now has a negative impact. I can not trust this brand. Beware of the shady finance people and sales negligence.

Stan is the man. Heard what I was looking for and the price range. And he found a vehicle that was the perfect fit for me.

Lousy finance dept don't care about you just the money sadd.

I purchased a 2016 Ford Focus. The service was excellent. Staff went above and beyond to meet my needs.

Very pleased with their service and attention. The salesman went above and beyond to hemp ensure that I was making the correct purchase. I couldnt be happier in my dealings with fred martin ford

Had my Honda towed in at 4pm and had an estimate before 6.

very quick response.

Was done before noon the next day.

Took my vehicle in for its usual servicing had an ugly mark on the side of the vehicle from tree sap. Drove in with the ugly mark and left with a clean washed vehicle and no visible mark on the side of the vehicle!!! How did they do it?!!! I always prefer Fred Martin Ford for their proficient, professional fine tuned service. I think they have customer service down to a science. Won't take my vehicle anywhere else!!! Thank you Fred Martin Ford you are the best!!! Oh yeah, I did not have a long wait time like "Boom" the job was done!

Very professional staff that made sure I got exactly what I wanted.
Equinox purchased is as solid as a new vehicle. Many thanks to Brian and Matthew at a great dealership.

This place is an absolute scam!! They would try to sell salt to a snail just to meet their goals per month! By far the worst experience ever! The cars look nice but before you can make your first payment it breaks down and they do absolute nothing about it!! My opinion STAY AWAY!! When I first came in I waited forever for the sales rep I was meeting with. After it was miscommunication thought out the whole process!!

Amazing how easy the process was from the minute I was interested in the truck to getting the deal done! We found the perfect F-250 that I was looking for and couldn t be happier with the sales team there. Especially Rob Droege and Donny Murphy! Thanks again.

Pat was an excellent salesperson. We communicated by phone and text prior to my visit to the showroom. With many things already worked out, I was able to come in, tie the bow, and leave with a brand new vehicle. Flawless. Kudos to Pat.

Excellent .I felt valued and important and my needs were met.I love my new focus.

Jeff listened to us and got us just what we needed at a price well within budget. Our payments ended up being even lower than we originally planned! Professional and courteous service from Jeff and Nikki - we are customers for life!

Fred Martin Ford has changed my mind about car dealerships. They actually stand behind what they say. I have had a couple of issues with my used truck and Fred Martin Ford took care of everything as promised when I purchased the truck. Thank you for honesty. Their sales and service are second to none.

11/6/16
Update From the original post about this Jeep, it is now dead, transmission went at 76,000 miles, was probably the issue when i told them it lost speed on the freeway when I first purchased it

Although this car I bought is driving me completely insane and I would rather give it back and get something different, I can say that everyone here has been very nice through my frustration. They are doing everything they can to resolve the issues I am having with this car.

Recieved my car back September 29th. It still pulls to the right while driving, the brake is still squeaking, was told it was doing it because it sat for a few days there, well a month and half later and I drive everyday, it squeaks every time I hit the brake and yet again, after the tire seal was fixed, it is not holding the tire pressure. I get more and more angry every time I make a car payment that I paid so much for this vehicle. At this point, I am frustrated to no end.

Stan and Nikki made the entire process enjoyable, fast, and easy! If you need help getting financing, call Nikki today! She is a miracle worker and can get you into a vehicle you want and can afford and Stan can help you find that vehicle!

Kyle is a fantastic salesman and really knew what he was talking about! I LOVE my new 2014 Ford Fiesta. It really has "GO" power and I love driving it. It is really great on gas and looks great! I thought I might want a Focus but NO! The Fiesta is a much better styled car and the inside is just beautiful, also. It has everything! I love this car!!!!

Always good, quality service for reasonable prices. Great Mercedes service department!

Matt at Fred Martin Ford went above and beyond to get me the car I wanted at the price I wanted! Had such a great experience with Fred Martin Ford, I'll be sure to continue to spread the word!!! Thank you!!!

This is the only place I would consider buying a car. They are wonderful. Courteous, efficient, and know their business. I cannot recommend them enough.

So far no complaints first Ford owned. I plan on doing all service here Great Staff!!!

I have been very pleased with my Ford Focus and with my salesman Curt Putman. Everyone was very friendly and so nice. Thanks to Curt who got everything set up for me to take it home that day. He is a#10 in my book. Have had several friends ask me where did I get the car and told them Fred Martin Ford. Also told them to see Curt about a car. I really was pleased with my car and the service I received that day. Thanks again!

Always wonderful and friendly service when I go to Fred Martin Ford. Can't wait to buy my next vehicle from there.

The service department didn't have a clue about Ford products. I asked about smart link and they did not know what I was talking about

I have nothing but good stuff today about my purchase at Fred Martin Ford and I Love my New truck
And the young gentalman that took me thru the whole process was a gifted salesman and very nice and pleasent.I have six children and I Will bring all of them to the dealershipe for there next car purchase

Thank You Fred Martin Ford
Danny Blankenship

We love our 2014 Chevy Traverse. We also LOVE Fred Martin Ford. Our experience far exceeded our hopes. They went out of their way to make this the best experience ever. We highly recommend them to everyone.

sold me a 2003 ford windstar for 12500. assured me that mr. martins daughter previously owned vehicle. 17 days after purchase the blend door on heating system broke. they finally agreed to repair however they were going to use a used part. A new part was only 62.50. While my van was in their possession and their repair bay was under construction, one of my tires went flat. Without contacting me, they used a patch kit on it. The following day, while on highway, the tire they "repaired" blew and was not repairable. Within the first 30 days of having vehicle, I had to put 800 worth of repairs into vehicle. Feel like they took advantage of me. In the end the Kelly Blue Book value is 8200.... they sold it to me for 4300 over actual value. Would not recommend to anyone!!!

I had a wonderful experience with Gary Young, who found the car I wanted and worked to get me to the payments I needed to be at. He was fantastic and I will happily purchase another vehicle from here in the future.

bought a used mazda 6 from here 2 weeks ago from dealership. Went on test drive and smelled something but dealer insisted it wasnt our car and then showed us the clean car fax. Got back and was informed the car was "as is" but given the car fax I decided to try and go ahead but asked to bring the price down some because of that reason and because it had some serious rust spots but was basically told no bc of KBBV and I sadly wish I would of walked there...2 days later dealer text asking how I liked the car and I said so far seems ok...then litterally the next day the check engine light came on and we ended up find oil all through the air filter as well as all ur fluids being almost completely empty so we filled all those replaced the mass air flow system as well as pcv valve which fixed that issue but not the check engine light going off. We also had to replace all breaks as they were completely bare. I made an apt to take it to get it looked at and the day of appt the dealer txt me again asking about the car and so I informed him of all the issues so far but was very nice about it hoping they'd say to bring it in and let them take a look at it NOTHING (again i know bought as is but have some morals) well I get it looked at and am told there was a huge crack in one of the hose and another hose that wasnt even attached to where it was supposed to be. Considering this car came from a big dealer ship one would think it would of been looked over before putting it up for sale and so if they were aware of these issues there should of been no reason for them to come down on the price or heck even inform us of these issues considering we let them know this car would be driving to Atlanta when I move. It really is a Shame this is how business is done these days and again I understand it was as is but in all reality it shouldn't of even been priced what it was priced at unless they had fixed those issues so hopefilly now 2 weeks later I'll finally be able to actually use my car....if you are thinking about buying here please bring anyone you know that is car smart and knows what to look for bc this type of business is unacceptable in my eyes bc qfter all the money I've had to put into the repairs I've way over paided on this car by 2g that I didnt really have and am now wishing I would of just taken that money and added it to my car savings and bought a better car. Just watch buying as is bc they will say anything to make you believe your the one getting the deal (like showing the carfax for mine qnd how clean it was) and in reality your prob getting stuck w a car that is gonna have more cons then pros.....lesson learned on my part just want other potential customers to be aware of how they are

Service is phenomenal, and you cannot beat the quality of vehicles that they help you find. A+

Ashley Wehr ext 117 was very friendly and helpful during the car shopping process. She responded via AutoTrader and followed up via text message. I love that they are open on Sundays.

Nikki Conley has always been so helpful with any car information I needed and is willing to go above and beyond for anyone !! She rocks!!!

Great experience! Everyone in sales, service and finance has gone above and beyond for me and my family. Nicole in finance was especially helpful, and made the entire process of financing the vehicle I wanted a reality. Thank you Fred Martin family!

They were very professional and I was able to get in and out in a reasonable amount of time. Being that I had recently lost a sister to Covid-19 and I suffer from Asthma, I was concerned about whether anybody would be wearing masks. As it turned out, many of the staff were also wearing masks so that eased my anxiety. Thank you...

Ben Avnet at Fred Martin Ford exceeded all of my expectations! My experience could not have been better! Thank you so much!

My mom got her car from there. There old sales person was amazing

Wasted my time sold the car that I had an appointment to buy. Waste of over an hour of my busy life.

People there are rude and ignorant. Niki is by far the worst, speaking down to you with a BIG attitude. Gen manager not helping in anyway to fix the issue at hand, if anything, he seems to be avoiding my calls and flat out refused to speak with my husband. Worst dealership EVER!!

Was in for a service issue, they took great care of me!

Horrible time at Fred Martin. Was really excited to Purches a Truck from them. It was the exact model I wanted and the price online seemed fair. So I got in contact with a dealer and made a good relationship and I felt comfortable enough to drive from Columbus all the way to Youngstown. After getting all the financing approved through there dealership I test drove the truck and found that the breaks were practically none existent and the frame was severely rusted. None of this was ever mentioned or shown in photos before hand. After negotiating on pricing for obvious reasons I went lower than what they were asking. We went back and forth on pricing and once I showed I would not budge they then told me the truck was unsafe to sell and could not sell it to me that day. But they would have had no problem selling to me earlier for their higher price... After realizing how much of a sham this was I left as quickly as possible. HUGE waste of time!!!!!!!!

Friendly and very helpful in putting me in a car. Great service.

This is the third vehicle I got off of Fred Martin and their services is just getting better and better every year and salesmen don't push you that's why I take my vehicles back to Fred Martin on mahoning avenue all the time if you looking for a good place to buy a used vehicle or new vehicle they'll work with you a lot of places won't work with you Martin Ford bend over backwards to help you out thank you appreciate it and same goes for the service too

Good prices nice people. Great service department.

We purchased a new vehicle from Jeff at Fred Martin Ford. We located the vehicle we were interested in, took it for a test drive to make our decision. Once back at the dealership Jeff worked with us getting us the best deal and the amount we thought was fair and a fair price for our trade in . We did not feel pressured or felt like we had to haggle with them over a price. Jeff and the whole team made our experience on a big decision totally worth it!

Great service when finding the car I wanted for the price payment I was looking for. If anyone is looking for a vehicle go see Stan who was excellent in everything he did for me!!

About Time!

I have been to many dealerships in my day and not one of them heard what I had to say, til now! When I went to Fred Martin Ford I was expecting the same thing as before, you have no/bad credit and we can't help you. But, Rob O' Bryant listen to every word I said and went to work finding a car that I would be comfortable with, and with payments that I could afford. I ended up with a beautiful 2009 Chevrolet HHR that is truly outstanding. Not only did Mr. O'Bryant listen to me but, made sure that I had every option and at a price i could live with. After signing the paperwork and getting the final ok, Mr O'Bryant informs me that I was also entitled to 2 free car washes a month for the next year! Wow! About two week after I had my car I received a package from Fred Martin Ford in the mail. To my absolute delight, it was a calendar with my new purchase and I on a beautifully laminated calendar along with a business card for me as the owner of the HHR.
I've had the HHR about a month and a half now and have had it washed twice by Fred Martin Ford. I was treated very well and really am pleased that there is one honest car dealer in my area. I have told all my friends and family about Mr. O'Bryant and how well Fred Martin Ford has treated me, and have urged them to only go there and ask for Rob O'Bryant when they need a vehicle.
I now have a reliable car and know that if I should ever have a problem, Fred Martin Ford will be there for me.

I bought a car from them only to find out After a week the car has been wrecked I talked with them about the problem they told me they emailed me the car fax after I already bought it not before I did and now I get the run around about trading it in my first time buying a car here and my last time

Great experience buying from Alec Barone at Fred Martin, he went the extra mile looking for the car we asked for. Patient, understanding, helpful and trustworthy, I would absolutely recommended Fred Martin, and especially Alec, to anyone looking for a car!

Great Dealership. Awesome service from Top to Bottom. Sales Team is great, Service is super, Administrators make it all run smoothly. Have purchased multiple cars there and will always go back. Fred Martin Rocks!

I had an excellent experience getting my vehicle serviced through Fred Martin. They took great care of me and listened to all the issues I was having. The service dept, kept in constant contact with me throughout the process with the warranty company and the progress of everything being worked on. I will not hesitate to come back for any of my service needs.

Excellent service, employees are friendly, not pushy at all. I will definitely be back for buying and service!

Wayne was a good salesman explained everything very well plus answered all my questions

Great service from Colin McBane. He worked with us to make sure we were getting the best deal. He wasn t just trying to sell us any car. He listened to our concerns and our situation and he worked with us to ensure we were getting exactly what we were looking for. I am giving his service a 5 Star rating. Hopefully other salesman at Fred Martin are learning from Colin.

Awesome experience. Very professional, hard-working, knowledgeable, and friendly staff. We not only felt like a human being, but family. Thank you so much for such an amazing experience again. We will only do business with this amazing dealer, especially Curt Putnam who has sold us our third vehicle and Nikki who worked very hard and on her day off to get us financed. Very professional, friendly, and hard working. Simply amazing individuals there. They will always have our business!

Marty was absolutely great! He did a wonderful job in helping us get all of the details of the sale just right, and we just love our new car! Thanks Fred Martin Ford and Mercedes Benz!

Great place! Girlfriend takes her 2016 Mustang in for service. Preferred Ford dealership. Always talk with Dan in service.

The Jeep is solid. I am currently still waiting for my title however this vehicle was bought out of state. That is my only reservation about the purchase.

My recent experience at Fred Martin Ford was also my first. A friend recommended the dealership to me based on a great experience. I have owned only GM vehicles in the past and I am very dissatisfied with their products and service. I was very impressed with the overall experience at Fred Martin, from the sales staff to the financing dept. The selection of vehicles was impressive. They made the experience of buying a car fun and easy for me. I was given more than a reasonable amount on trade and they were much help with getting me financed. There was also a minor scratch on the vehicle, which almost went unnoticed by me. The service dept promptly fixed it and was out the door. Highly recommend Fred Martin and switching to Ford.

The dealer was very patient in showing several trim levels and explaining the features as well as permitting the test drive of a number of vehicles. The salesman was very professional and at no time were high pressure tactics used. Vehicle pricing was the best of all the dealers and other brands looked at.

Great service and easy to work with. Curt made the whole buying process super simple and enjoyable. Would definitelty reccommend this dealer.

Dan Killa was very professional and felt like I've been friends with him forever! Found and fixed the issue with my tire monitoring system quick and effortlessly. Prices were right and waiting facility and cleanliness was awesome and good enough to entertain my 2yr old. Will do business again. Thanks!

My middle daughter bought a car how they treated very well we were very happy with the deal we got the new car she purchase 2015 Ford focus very nice I recommend these folks and I will be purchasing the new mustang the first of the week is soon as my man get back from vacation

I was definitely satisfied with my purchase Robert obyrant helped my family get a more reliable car and I can drive safely again knowing my car will last a long time

We are really enjoying the 2016 Ford Escape.All the staff at Fred Martin Ford were very friendly,Our sales person Jessie Coon was extremely helpful and easy to work with Thank You

Wayne the agent got the job done... Linda feeling good.

One of the worst dealers I have ever worked with. Wayne, a sales rep, was one of the most arrogant and disrespectful people I have ever talked to.

After literally less than 24 hours of discussing a deal on a car I received texts from him saying, quote, it s a yes or no answer not a maybe I don t need the practice, make a decision . After discussing this with him, he yelled in the phone at me in a way I could not even imagine a salesman talking to a customer.

Congratulations to the salesman who sold the vehicle I was interested in; he likely talked to the customer with respect and understood circumstances. I would highly recommend no one to work with this dealer, as even the sales managers thought they had a right to talk down to me.

For record, I never asked them to hold the car and was never upset that they sold it. It simply comes down to the fact Wayne was a 15 year old girl over text message and how he treated me.

Wayne - Learn how to talk to customers and understand the fact you essentially sent threat messages to me saying I need to sign the papers.

I look forward to buying a car elsewhere!

The process was fast and easy. They had everything ready for me when I got there. Really love my Mustang GT. It was definitely worth the hour and 20 minute drive thank you to Wayne and the rest of the crew!!

Chris was wonderful,excellent customer service......

We like our 2013 Explorer very much and Curt did a very good job of explaining all the features.

The sold me a car that had a recall and never told me about it. Every time we had them look at the car they broke something. The first time it was the window wipers. The second time they knocked off the side view mirror. They told me the fob was after market and they could not fix it when I told them it was broken. All it needed was a battery. I should have known they were not reputable when they told me to lie to the finance company about the down payment. DO NOT buy from them!!!

First off, Alec was a very helpful salesman, the best that works there. I would reccomend him to anyone. He is the only one there that i would deal with. At first i was told by another salesman that the dent that was put in the truck by the dealership would be fixed at the dealership. Then just before purchasing i was told that i would have to pay out of pocket to fix their mistake. Got a decent deal on my truck just being it was the last day of the month, other than that i didnt feel that even the owner himself actually cared about getting you in the vehicle that you liked and could afford.