Fort Collins Marriott

Fort Collins Marriott Review

Reviews 621
4.1
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H
4 years ago

I had a wonderful / beautiful stay at the Marriott...

I had a wonderful / beautiful stay at the Marriott in fort Collins for the past 2 weeks. Very kind and professional staff here at the Marriott. The staff members that made my stay more extraordinary where Brian, Amber, Lindsay, Kelly, Mitzi, and Tracy. There is others but I forgot to get their name, I apologize. Thank you for making my journey to Fort Collins extra special.

L
4 years ago

Generally I would recommend this hotel. Unfortunat...

Generally I would recommend this hotel. Unfortunately when we stayed the hot tub was out-of-order. When I called for the reservation I specifically asked about the hot tub and the lady didnt say it was broken. Also, someone throw a lit cigarette outside their door in the room next to ours so I woke up to the smell of smoke from the smoldering carpet at 2AM. The thought that it could have turned into a full blown fire had my service dog not alerted me, is very scary. To be fare, it wasnt the hotels fault.

B
4 years ago

We booked a reservation online, & when we arrived,...

We booked a reservation online, & when we arrived, they told us that they had the reservation, but did not have the room we reserved. They could not honor giving us the same amount of space without charging us a significant amount more, & the desk clerk said she could not call the manager until the morning, but could offer us other rooms for more $. We then told her that we were upset at the situation, & she tried to say that they actually didn t have any rooms available. This hotel will never get our business again. Long time Marriott rewards member- very disappointing.

G
4 years ago

Great

A
4 years ago

When I pay for a room with AC I expect to be able ...

When I pay for a room with AC I expect to be able to set the temperature to whatever I please. If you like it cold in the summer don't bother staying here. Thermostats don't actually control the temperature below 70

E
4 years ago

Kendra and Sally were very helpful and sweet at th...

Kendra and Sally were very helpful and sweet at the front desk while checking in late at night. Would highly recommended this Marriott based on their customer service alone! The hotel being nice is just an added bonus. Great experience!

J
4 years ago

Hotel rooms are standard for a Marriott, but it is...

Hotel rooms are standard for a Marriott, but it is not easy to navigate to - you're better off looking at Google Maps than having it direct you there - and the breakfast is spotty. One day it was great, the next it was overly salted and barely edible.

D
4 years ago

Attending a business breakfast. Meeting was fine. ...

Attending a business breakfast. Meeting was fine. Breakfast was horrible. No flavor, more of a heavy vinegar impact or something unpalletable. No service at table for coffee when the one thermos for eight people was empty and no water refills

J
4 years ago

While the front desk greeted us warmly and were po...

While the front desk greeted us warmly and were polite, they were rather uninformative. We had no idea what our package included (I.e complimentary breakfast, drinks, etc). It would have been nice to have gotten a little more information.

J
4 years ago

This location is full service. The rooms have new ...

This location is full service. The rooms have new carpet, wall paper and the carpet is updated but dingy in the high traffic areas of the room.
The bathrooms are clean but the tubs are dated.
When I arrived I was given a room with an excellent view. But after turning back the sheets and seeing hair in them, I called the front desk. They were very apologetic and moved me to a cleaner, smaller room with no view.
The staff here is fantastic. The room service is also very good. I like that it's close to downtown and right near shopping. I would stay here again.

C
4 years ago

Unfortunately this is by far the worst Marriott I'...

Unfortunately this is by far the worst Marriott I've ever stayed at. Three hours past check in time and they can't check me in yet. One elevator working. Employees are Not very accommodating...like it's my fault they are having difficulties.

M
4 years ago

I have stayed there 3 times and have yet to have a...

I have stayed there 3 times and have yet to have a bad experience with the Hotel. Love the bedding! Also love the patience the staff showed. Each stay seem to bring on a different experience, outside of the hotel. Very helpful with directions.

J
4 years ago

More

J
4 years ago

Had a lovely experience here. Comfy and clean room...

Had a lovely experience here. Comfy and clean room. Happened to chance into a free upgrade that got us on the 6th floor where there was free breakfast and lunch included on weekdays. Food wasnt amazing, but it was a pleasant surprise. We had an issue with our room AC and the maintenance staff responded and had the problem fixed within 30 minutes. No complaints.

H
4 years ago

I wanted to book my wedding and reception here but...

I wanted to book my wedding and reception here but Sarah the event coordinator never returned any of my phone calls! We set up an initial consultation in January but after that she never responded to my attempts to reach her about the contract she said she'd write up for me, and even after trying to reach someone else in charge she gave me the runaround for 2 more months. When she finally did write up the contract she wrote it wrong TWICE even after I tried to get it corrected. No apologies, just excuses, and I'm still waiting for details on it 5 months later.

P
4 years ago

Very Expensive breakfast ($17 per person per day, ...

Very Expensive breakfast ($17 per person per day, out upgraded room didn't have a refrigerator. Hotel looks good for business events but not for your everyday person. Would not pay more that $140 a night perhaps.

D
4 years ago

This Marriott is the worst of them. Gave a room wi...

This Marriott is the worst of them. Gave a room with a deadbolt that was broken. The staff REFUSED to do anything about it when one guest was passed out in the room and the other 3 were locked out at 1am and were forced to sleep elsewhere. Had there been a medical emergency, someone would have died. On top of that, there was no attempt to move rooms or a night comped on the overall stay. They knew about the deadbolt on the first night. So 0/10. Do not stay here until corporate fires every last person in this hotel and replaces them with people who can actually do there jobs. All management here needs to be blacklisted from working in a hotel ever again. Not trained to do a better job next time. Fired and blacklisted. I can only hope this hotel gets struck by lightning and burns to the ground, because that's all it deserves.

This review is on behalf of the friends I had staying there because I could not house them all myself.

M
4 years ago

We recently visited the Fort Collins Marriott for ...

We recently visited the Fort Collins Marriott for our daughter's 6th birthday sleepover. David L. and his staff at the hotel were amazing. We had such a fun time in the pool area and great breakfast at the restaurant. The rooms were very clean and comfy. Our family had a great time and will be returning soon. This Marriott is a must for Fort Collins hotel stays!

B
4 years ago

The hotel looks nice from the outside and in the l...

The hotel looks nice from the outside and in the lobby, but that is about as far as it goes. The rooms are small and very outdated. The shower in our room was literally falling apart and the water hardly came out of the shower head. We received vouchers for free breakfast given the military rate stay. I'm thankful we had these vouchers because I would never in a million years have agreed to pay for that breakfast. Every employee in the area acted like it was an inconvenience, from huffs and puffs to arguments (between employees) about who to give the omelet slip to. The omelets came out literally crispy on the inside. All of the food on the buffet was not even luke-warm, and the service was awful. We sat for over 25 minutes with no water. We also ate dinner at the hotel one night and thought that the prices were completely uncalled for, given the quality of the food.
On Sunday morning there were multiple trays of food in the hallways from people who had gotten room service. It wasn't bad for a few hours and considering the idea that the housekeepers were in the hallway, I figured it would be gone soon. When the end of the day came the trays remained in the hallway, which then smelled like complete trash.
The check in and out process was painless, the front desk staff was wonderful and informative with every passing and confrontation. This is about the only thing I can say about this hotel that is positive.

L
4 years ago

It was very expensive, but would be worth it if th...

It was very expensive, but would be worth it if the restraunt and bar lounge was open.. I know covid is a part of it, but I feel they are capable of doing it safe. Even if they only deliver it to the rooms. OR distance tables. So 150.00 is to much for the small room and semi hard beds.

S
4 years ago

Awesome! Let me start by saying I am in a wheelcha...

Awesome! Let me start by saying I am in a wheelchair and everything about my stay was perfect! Zach at the front desk was extremely professional and curtious as he offered to help carry my luggage to my room from the parking lot! He also assisted helping me get completely situated in my room. Thanks again Zach! My room was perfectly clean and spacious for me to roll around and get to the bed and bathroom with ease. My stay was in July I stayed for 3 nights and with the whole pandemic going on I couldn't feel more safe at this hotel! I've stayed at so many hotels in the past and this has to be one of, if not the best stay I've ever had! Next time I'm staying in Northern Colorado, I hope to see Zach and will definitely be staying at this Marriot.

D
4 years ago

The only reason I'm giving this hotel 4 stars is s...

The only reason I'm giving this hotel 4 stars is simply due to the fact that there are very few staff who actually do their job and go above and beyond. When I stood in this hotel several months back... I've received excellent service from Lobby Aid night person and other staff, couldn't recall that fellow European kid's name... but he sure gave me tons of towels and bath amenities. Ah yes, I think his name was "Antony" or "Anthony"... he just like many other good workers deserves a promotion and raise. Otherwise every thing else in the hotel was decent in my opinion. Cheers lads!

Z
4 years ago

I had an excellent experience at the Fort Collins ...

I had an excellent experience at the Fort Collins Marriott for a corporate holiday party. The facilities and ballroom layout were very condusive for the 200+ people, along with a DJ and dancefloor. The entertainment (gambling based) was very entertaining and the working staff were so friendly and in good spirits. I would be more than happy to attend another professional event at this location.

M
4 years ago

Ok

R
4 years ago

The hotel was very clean and pleasant even during ...

The hotel was very clean and pleasant even during the pandemic. The staff was very friendly and helpful. The front desk supervisor Brian Hoistion was so helpful! He greeted me and my family every time we walked in or out of the hotel. You can tell he enjoys his job and what he does!! Thank you for the smile and greeting! This will be my first choice every time I come to Fort Collins.

Fort Collins Marriott

Fort Collins Marriott

4.1