Brette Kohring

Review of Fort Collins Marriott

We booked a reservation online, & when we arrived,...

We booked a reservation online, & when we arrived, they told us that they had the reservation, but did not have the room we reserved. They could not honor giving us the same amount of space without charging us a significant amount more, & the desk clerk said she could not call the manager until the morning, but could offer us other rooms for more $. We then told her that we were upset at the situation, & she tried to say that they actually didn t have any rooms available. This hotel will never get our business again. Long time Marriott rewards member- very disappointing.