It turns out that I have been put in a file of defaulters for a debt that does not work with them, so it seems that some member of the insurance company used my data to finance an alarm and I have been trying for two months to obtain supporting documentation to inform anyone. pay to avoid further damage and nobody is able to show me documentary proof of the debt, that if they pay with card they are happy. what sinnerguenzas
The customer service is bad, you have a payment phone to ask them anything and many times they do not solve it, so you have to write an email that takes 72 hours to answer ... There are no physical persons or offices where to go except if you are from Barcelona . I will not finance anything with them anymore.
25 minutes waiting for the phone to talk to them ... and I'm still at it
is that it does not put the electronic mail and that bothers a lot and above you are some sausages
Bad treatment in Customer Service. Each agent has given me different information for the same subject.
Abusive interests
I applied for the Ikea card and it was denied to me without any reason ... being fixed for more than thirteen years and with a salary that exceeds 1,500 And I have never received a receipt in my life ... end for me much better why seeing the comments of other users I got rid of usurers.
I give it a star because I can not. When you call your customer service, you receive everything but attention. They do not have trained personnel and they are badly educated. You call, send email and everything always tells you something different, they send you from one pay phone to another and nobody knows how to answer your questions. And to top it off they do not pay when they have to.
It works neither the web nor the app there is no way to connect ... since a long time ... and no one takes action and fix ..
They work fatal. They refuse to provide a phone number other than 902 for customers
I have made 3 incidents canceling a loan in time and even then they have deducted me. A shame. I do not recommend it. In addition, each of the people who have answered the phone have directed me something different and in the end they have charged me. Ahh and the phone is for a fee so it takes a long time to give you a reply to make the call more expensive.
I called to ask for new information that I don't know what they belong to and they told me to call a 902 for payment. They did not want to give me more explanations. I felt badly taken care of. I don't advise it at all. The two receipts do not yet correspond.
He has made me fraudulent charges on my card, I have made more than 20 calls to the customer service number, useless operators, unprofessional and very poorly educated. Well after 20 calls I tried to send the documentation along with the complaint has three email addresses and two fax numbers about 10 times each, all emails returned except one and the non-existent fax numbers. I have called again and they have told me that I pay a monthly fee, if I have to pay the 1850 that has been stolen from me, I will not notice it !!!!! so much more !!!! if they charge me and not the insurance I pay each month on the card to avoid these frauds.
5 times for a single procedure that in going 2 times was enough, queues, waiting, etc ... They tell you that you need to ask for an hour for operations of 5 min. To be honest....
In addition to caring in a painful way, they do not provide clear solutions. Not to repeat
My experience has never been worth more with this financial
They are thieves charging a lot of intress. I have paid 700 euro in 7 months and it has lowered only 100 capital to me, almost 84 euro intres every month I made a purchase of 1500 euro. They are big scammers. please do not finance with caixa bank. Attention calinete very bad. you don't know how to speak. they are horrible. .
You can not contact in any way through this mail. It doesn'' T work
FATAL. Telephone customer service. Pit that talk with a machine ... they are not resolute.
I request cancellation of a card in July due to loss they tell me that they send me a duplicate .... we are on September 19 and after claiming it 2 times they still tell me that it will take 15 or 20 days ... that is, you cancel the card in July and hopefully they give you a duplicate in October.
A shame!!!!!
They have been charging insurance for years that I NEVER HIRED an ikea card that has been discharged for 5 or 6 years. I write to them and it doesn't matter if they continue to receive a bank receipt, they take advantage of the fact that if you don't pay it, you go out at the RAI. Let's see if here I get them to contact me. IT IS A SHAME!!!!!!
In the end you have to call one to a 902 ..... To finish taking the money, do not bother to call you to explain things, you have to call one 902 ..... Peseteros. Where is this company? Do not tell me, almost I guess.
after 2 credits and paying a request for a credit of 3000 e. and I deny it without any explanation I have a very decent payroll, and call for explanations and with the excuse of ke are internal decisions did not give me explanations, in the end the credit was taken by the bbva. Congratulations for losing customers for a short time. I can not work with them, I would like a receipt. Are you the only ones who give credits? and I give them a star for ke they can not be given a single
Toll free 900 101 538 or 900 101 808. Scammers. Think about it very well before hiring any card. There is no customer service, they do not detail the pending amounts, in my case they have been charging me 2 per month for 10 months of a transaction that I did not make, I return the receipt, and on top of that they charge me 10 for costs that I have paid to remove myself the problem above. This company is a disgrace and they scam people without resources.
Absolutely regrettable treatment and resolution of the customer service of this entity.
To process a domain registration for a vehicle paid in full 2 years ago, I had to call 5 times and each and every time the information on my application has been different, first the delay is maximum 25 days and it will be received an ordinary letter, 10 days after the request I call again and they confirm that the letter is sent and that as the 25 days have not passed, nothing can be claimed, after 25 days and after not receiving the letter I will call again and they tell me that the letter had not been sent and just sent that day of the call certified, after 8 days I call again and now they tell me that the letter takes 56 days and that it is not certified, the last call that I do they tell me they have no proof that I have claimed the letter until 7 days ago and that it takes a month to get me home. In the end I continue without a letter and with lies and falsehoods in each call. An absolute shame in the service that will be settled with a complaint to the consumer's office.
I made the Ikea card on the 20th and according to what they were going to charge me at the end of December. And I just looked at my account and they have charged me as of today. When only 10 days have passed ... It is painful, apart you call and they say "call customer service" they are not ready or anything since it is a 902 ....
They are not ashamed, I will not use their services again. Finance a laptop for 3 months, due to an error in the account data, I have already been charged for 2 months with a 15% surcharge and that I have rectified it at the moment by card payment. I do not trust that in the third month it will not happen again even when the error is corrected. It is unfortunate
Horrible, they have been charging me interest for 3 years on a payment that I had chosen in installments and they refuse to correct the error. I have paid a total of around 800 for a purchase of 1200 for your mistake. Some thieves. If I could leave 0 stars, I would. ZERO customer service.
A month ago that the complaint was filed for fraud of more than 500 euros with the visa card, and I have no news of the insurance of said card having filed the complaint in the office that offered it to me
Basically useless. And they constantly speak to you in Catalan. We are in Spain gentlemen. It seems that you still haven't heard
A scam, they only want to have your data to fill you with advertising but then they do not give you financing unless you ask for a lot of money and they give you an interest x the clouds. Scammers !!
They are sausages !! I ask for the form to settle the debt and I make the transfer of the amount that it puts and apart I pay a receipt with a surcharge supposedly returned. The debt is settled.
Well, now, they have left me to pay another 31 euros that they do not even know what they are ... I send them an email with proof of payment and transfer and they tell me that nothing came to them. In short, I have to pay those 31 euros for my face.
I will not finance anything with them again ..
Consumer finance company, specialist of point of sale financing
I want to pay what is left of the loan and I have been calling all morning I will have spent more than 25 spent with the number 902 and I am waiting for anyone to attend.
They transmit the information to you in an opaque way and then you have no way to claim, much less to get money back. I would not recommend anyone to sign anything with this company. For returning a receipt of 3 (corresponding to a third receipt when I expressly sign 2), they charge me 10 euros more, that has a name: usury.
The ineptitude and incompetence of their agents on the phone is a shame, they have no experience, no training and much less information. I find it despicable that a financial institution has a lack of professionals in customer service, an internal structure of laughter and such little decorum with users that it is embarrassing.
The solution, find another serious and competent financier and pay off the debt with them.
To inform you by phone about the credit card, they force you to call 902 (a shame)
They finance you and Lugo will make you safe that you have not hired or have previously informed you.
Hello, good morning, because my experience with customer service people has never had any problems. An observation I want to make online payments of my credit and there is no option to pay online thank you very much!
Pesimo the deal by phone.
Are the worst.
The telephone customer service is nefarious apart from having to call 902 to be assisted, which on the other hand seems to me to be illegal these numbers can no longer be used, the staff is tremendously unfriendly, bordering on rudeness.
It's the worst of the worst! You pay a fortune every month and do not amortize even a quarter of the letter!
They charged me a financing that should be canceled and now they take 57 days to return my money .. according to them it is their return policy !!! They were faster to collect !!!
If I could rate this company with 0 stars would be so my experience with them. Horrible customer service, very "shady", withdrew me a value that was supposed to be left in 3x without interest a month and what followed was to solve the chaos. Not to mention that in addition to having made all payments until January 2020, which was missing, still managed to take me over 108 in March, money that I no longer had (just their jab all supporting by e) in full pandemic crisis, when we are all more anxious and tight. Apart from that the support is only the worst things I have seen, do not respond to emails, to get angry with us. I've asked my recordings many times and they just surround ... bad bad bad. Do not buy from the FNAC card, they are who manages the claims and are terrible.
Difficulty, to talk by telephone through a number, without special customer service. For being a 902 ... Customer service, I do not think it's fair to pay for an information that the entity makes us accept, unacceptable.
Deny a card without any explanation. Will the other banks be wrong?
The operators have very little shame and very bad education, they treat you like, yes, you should do something when I in life and have given nothing to anyone ... for me it is a financial shame without education, liars ...
Lamentable !!! .. Lots of interest .. Even if you don't use it you are always paying, it is endless. I do not recommend it at all. It is a MIIIIEEEERDA !!!! ..
It is unheard of not being able to communicate to this office ... you spend balance and time and are totally careless on the telephone lines ... so many people who need work ... and you doing it very badly ... update the telephone numbers !!! !!!!! They do not know ???? Click on edit ..... phone numbers ?????? They know how to charge ... and know how to change the new numbers ???
It is not true that they do you in Catalan, you will have mistakenly pressed the language
Painful. They are wrong, they enroll you in a file of delinquents without you owing anything and force you to spend countless waiting hours calling lines 902. Scoundrels are what they are!
Impossible to repay the loan before if you want, on the web there are only consultation links the changes made on the web are not made effective, such as change of payday, or the amount of fee to be paid
They block your cards and make you 1000 lollipops. After taking more than 8 years entering the payroll. OF RISA.
You have to read the fine print, they charge insurance and other services that the commercial at the time of making the purchase does not explain
They charge you the amount they want, as many times as they want and for as long as they want I give it a 1 because they don't let me put a -100 call and they never take it or they can't !!
They do not attend to my query due to technical problems, and they only give me an email to contact but "they do not know when they will answer me".
I think we deserve that the communications we receive by mail are also in Catalan. Yesterday I received it in Spanish and that of "always you have us on your side" maybe m, I'll think, I think we deserve a little more respect.
Painful customer service and payment. Total lack of professionalism, ignorance of their own financial products, unpleasant treatment. To lose sight of them.
They work very poorly. They accept or not the documentation according to their criteria, I mean legal documentation in force and accepted by the police, because they reject it because it is damaged or nonsense like that. The attention to the public could perfectly be exchanged for a computer, they speak the same .... terrible company. Run away
Everything ok I have spoken with glory and Miguel and they are very professional
They treated me very badly. I put 1 star because I can not put any but I did it
They have been calling for the whole week asking for a family member with whom I no longer have a deal, I have explained it to him by active and passive but in the impossibility of locating him, they call me, the telemarketer is anything but educated, calls untimely hours, I hesitate until I have no choice but to hang up because he seems not to understand that I have little in the matters of who he asks. I do not know what else I can do so they do not bother me again. But for my part they are going to have very bad publicity.
I used it at Ikea and a card offered by Visa together with CaixaBank Consumer Finance, they started charging me nonsense fees and they didn't know or justify me. Horrible, a lot of wasted time. They are indecent and incompetent.
I'm sick of things not working and they only put you 902 numbers to call; they are thiefs.
Pathetic customer service. More than 48 hours to receive an answer by email, you wait more than ten minutes on the phone (if that day works) and very bad attention from the staff, they lack training and professionalism.
They are a couple of hours waiting for the payment number and do not take it on purpose to hit you with a good saber
Years ago I paid my receipts with a FNC card, now after a while they load me receipts. I'm going to report it. I can not put less than 10 stars because it does not give the option.
They took good care of me and explained everything to me even if it was from another office
Small scoundrels get money charging and lying to people. Pure deception
Terrible customer service. You have to call 902 for payment, they do not answer the emails, it is desperate to carry out the minimum management.
Not recommended at all.
Unfortunate service, I do not recommend it. The telephone service does not reach the minimum customer service, The person who has attended to me, Maria Carmen, nonetheless and without empathizing with the problems arising from the claims.
Between the financial company and CaixaBank they got into a fuss and returned two receipts with a balance. Just problems. and I have religiously paid all receipts.
I spent a year paying for purchases and in the end I had only paid interest because they do not notify you that the card comes to home credit and you have to change the payment method. They are scammers,
Agree with the financing but there is no way to get in touch with customer service with a free tlf.
All are 902.
An attention with totally arrogant attitude, talking with other colleagues while they treated me. Very little useful information before having the problem and very unclear information regarding my doubts about the procedure followed.
They charge you interest when they tell you that they don't charge anything. A hoax !!
This is a severe scam I have been wanting to pay this month's receipt and they do not charge me until the bank returns it since they are interested in collecting the famous surcharge
Harassment, badly educated, no matter what you tell them that you will pay them at the end of the month, they do not stop calling even my wife's work 3 times (although we told them that is harassment) their idea is to make you feel bad, to embarrass you They even gave my wife to ask for money to pay the late receipt. a shame
Most of the reviews I have read are negative, instead they treated me fabulously. Many thanks to Elisabet and the girl at the reception, she wears glasses and I don't know her name. The only criticism for me is that the building is very hidden.
I have felt cheated and scammed, first they enroll the car twice, when it is new it should only register once, and then it takes 56 days to give you a white card of the car to be able to sell it since it has a domain reservation, they are about Scammers if nothing is owed from the car, they shouldn't let them do those things and less hide information with other options.
It is also painful to have to wait for the telephone with the switchboard for a while, they do not give you free contact options or return calls you have to leave your money in 902 ....
Incredible, they charge what they want, you call and they pass you from one phone to another, all 902 tell you what they call you in 48h nothing, you call 4 phones what they give you, neither, do you write emails with the complaint or flinch, They don't have a free phone number for claims, I feel helpless!
Small brown customer attention option 1 ..... and call another extension and tell you that they can not help you q q be in the 1 ..... 20 min. Waiting and nothing
The same thing that Jordi Forne Rovira describes in his review has happened to me.
They are scammers !!! Be very careful with Caixabank Consumer Finance !! They harass you with sms and when you answer them not to send you more sms they go and open a line of credit without your authorization or express order. I'm thinking about whether or not to go to court to file a complaint ...
To start that payment phone should put a toll free since 902 are expensive there are times that to make a management takes more than 5 minutes and that translated into money is an abuse.
That's what customers matter $$$$ $$$$$$
Formerly banks helped you with benefits and interests in favor .... now they take your liver and charge interest rates until you suffocate
Nothing transparent, I was denied a card when there is no problem and they do not explain why. Besides that it is a 902 and you have to pay to request information that they do not give you.
My leave in this bank is imminent after this, and unjustified periodic maintenance along with card quotas that I no longer have. SHAMEFUL.
Caixabank are vampires
The worst I've seen in financials. For a purchase of 28 they have already told me 50 in interest, and to top it off it is almost impossible to unsubscribe. SCAMMERS
THEY ARE THIEFS . FOR REQUESTING THE SUSPENSION FOR 3 MONTHS WITH THE COVID, ... NOW IT RESULTS THAT THE CONDITIONS OF MY CREDIT HAVE BEEN MODIFIED WITH THIS, WHICH CAUSES ME TO PAY 1000 EUROS OF INTEREST ... THEY ARE SCAMMERS
They are charging me too much money to have a small loan is a shame
Customer service are some edges, poorly educated. And if you call the claims department, thankfully it's on the phone, because I wouldn't advise having a shield.
