The West Frisian Hospital I used to be a stupid hospital in the past, but in recent years it has developed well into a pleasant and good hospital. As with any hospital, there is always room for improvement, but you can see that they are doing everything they can to make your stay, visit or otherwise enjoyable. The free apple always goes along :)
The Children's Department is really very good. over-friendly staff, knowledgeable. Nice private rooms, teen and playroom. The food is also extraordinary ... All praise !!
Would you like to give my compliments what a nice hospital and so sweet all
Make long waiting lists for an appointment. Amsterdam, Alkmaar within a week.
The person who has direct connection to this place added tot Google and has direct connection to Google client manager, quickly add the damn direction button so that you get navigation exactly to there front door and close to there parking facilities!!!! Tried to add suggestions to the name but no option for the exact location!
Beside crucial info I've written above. The Hospital is good and friendly overall. Good care
Very good hospital, very pantient friendly a big fat 10
Helped very well. everything arranged within two hours via emergency to the stroke department. Then everything had already been examined by my husband. never happened
And everything is clean, I have experienced that differently.
Man operated here twice in the past 3 months, very friendly staff, think along in solutions.
Friendly and welcoming, the intestinal examination was done in no time.
Very bad hospital. When making an appointment, they just let you wait quietly for 35 minutes. When inquiring, the hostess quietly said that I should discuss this with the person I had an appointment with. Not being able to have a lung photo taken and not having a blood test. Poor communication with each other, often hear this in my environment. Indeed more of a hotel than a hospital. They can put their money in health care better than in all associated facilities.
The WFG was a reasonable to good hospital.
The last 2 years there is a downward line in my opinion.
The experience of today (13-2) is completely sad.
It is therefore no longer possible to get the policy you want to speak directly on the line.
A telephonist will now evaluate when the relevant policy you want to speak will call you back.
A bad and not patient-friendly development!
In addition to the above, 19-2. No poli on the phone. Does not say when there is a call. Apparently just at the moment that it was not possible to take a telephone. No response after 2 attempts. How bad can it be !!!
After all the negative experiences that I hear everywhere, I just called the customer contact center. I had someone on the phone in no time, super sweet lady who helped me a lot. Top!
Thank you for the care received in the heart monitoring department and during the examinations. The shelter was warming and beneficial.
I would like a national referendum on my physical complaints and treatments
Have my nose straightened by Dr. Bauwens. The man is dusty for a long time (if you allow it), which means that you often have to wait twenty minutes for him, even if you are 15 minutes early, but he is excellent in his job. My nose is completely straight again. The relief and aftercare was also excellent. Exactly right!
I was very pleased with the services I got when I was injured. The staff is very professional.
Last Wednesday, the doctor referred him to the emergency department of the Dijkland hospital.
The 2 nurses in the ward were very friendly, treated us in a reassuring and respectful manner. If we gave a review about the nurse this would have been 5 stars.
However, unfortunately we cannot say this from the female doctor in the emergency department.
She was downright blunt, curt and smaller. She indicated that she had read the file but asked questions that would make it clear that she had not done this. Strongly felt that she was not listening to the answers to the questions and had already drawn her conclusion. Communication was difficult, asked unclear questions. She is the one who makes us give 2 stars. If it was only about her behavior, it would have become 1 star.
Send to wrong pharmacy prescriptions for necessary medication. Nice and regular cock
My mother was forced to the Westfriesgasthuis because the Alkmaar hospital was out of use and Beverwijk was already full. My compliments! What a friendly staff, from the desk lady to the doctor to the volunteer. Despite the enormous crowds the hospital had to deal with, everyone remained calm and friendly. My mother and we as a family are well received and cared for. And besides that a beautiful soul house
I was admitted into the SEH last Friday. The nurse collapsed my vein while trying to take a blood sample! I had never had this to happen ever in my life. Make sure your nurses are well trained before putting them to work! This is not professional at all. Said "nurse" was totally unapologetic about it and acted like it wasn't a big deal. This is basically internal bleeding. That kind of mistakes shouldn't be made, not in a decent hospital at least.
A very good and professional hospital with caring and understanding employees !!
Excellent hospital, a compliment for all employees. Always be there for you day and night. Tribute is in order here.
Most people who write reviews here should realise it's not a hotel, it's an excellent Hospital.
This week I had a gastroscopy at your scopy center. During the intake interview, I immediately opted for a double intoxication because of my medication for anxiety problems, so I didn't even have to ask for this (excellent knowledge of people). I was very nervous but was helped very kindly. The nurse during the intake interview was also present during the examination and was very kind, just like the anesthetist.
I had absolutely no knowledge of the research and went home relaxed. Thank you very much for taking good care of the scopy center!
Two weeks ago I visited 5 outpatient clinics in 60 minutes. Super well coordinated.!
Very bad that customer contact center, just turn back to the old immediately the department on the line.
Wait at least 20 minutes before I get someone on the phone.
And they then determine whether it is important enough to come or not
Poor hospital heal lax send you away quickly, while certain things had to be carried out. Do not listen to you and do not feel heard and taken seriously
ENT doctor van Stralen was very biased had quickly made a judgment without asking me anything (I was there for the very first consultation and also the last) she only judged two hearing tests. I have bouts of vertigo, More
A hospital where people can be at ease as much as possible! Friendly staff and expert doctors.
What a bad ..
I have taken my child to first aid but unfortunately we cannot go inside just scream and answer loudly when first help.
We really got (Racial Discrimination)
Recently due to a high eye pressure (30) I have been checked in the ophthalmology department. First, I was sent to the wrong waiting room by the receptionist. After waiting for more than half an hour, I decided to go to the reception to inquire whether the appointment is coming out, or that something might have gone wrong. The receptionist snarled at this that I had to join the queue with questions. My suspicion turned out to be correct that she had sent me to the wrong waiting room, but luckily I could go to the doctor / optometrist? However, it turned out that it no longer felt like it and rattled all investigations just as quickly. I was not informed about anything and I was told nothing about what was being examined, etc. Luckily there was someone with me (an optician) who could tell me afterwards what examinations have been carried out ........ .. After the examinations, I also had to ask myself what exactly the result was ... And, yes, the equipment was not cleaned first and for the first time in my life, I had an extremely intense eye infection. So I will never go here again.
What a drama there at the customer contact center, time and again it goes wrong. I am well done by now and will go to another hospital from now on
9 days and no answers. 90min for a 30min procedure. 3 attempts to get 1 vein. Very unhappy right now.
A hospital is a place where you prefer to stay as far away as possible, but if you do, go to the Westfriest guesthouse.
More than two years ago I broke my ankle in 3 places. The highly skilled surgeon Dr. de Haan has installed screws and plates in my ankle to promote recovery. Due to a complication, I was admitted to another hospital closer to home a few days after the operation. Where I felt like a patient in the WFG, I felt like a number in this other hospital. Fortunately, Dr. De Haan contacted me a few weeks after the operation to ask about the recovery. During this telephone conversation, I realized that I would rather be treated at the WFG and planned a new appointment. While they only looked at x-rays in the other hospital, Dr. De Haan also asked about my "feeling" and my "story."
Six months after the operation I was able to walk carefully again. Thanks to physiotherapy, I quickly made "big strides," but decent walking was not yet possible. My ankle couldn't bend well, which resulted in a penguin walk and sometimes a lot of pain. Dr. de Haan listened to my complaints and after good consultation it was decided to remove the plates and screws in my ankle. A few weeks after the operation I was able to walk normally and without complaints.
2.5 years ago I did not expect that I would ever run without tools. Last weekend I ran 12 km.
I cannot thank Dr. de Haan and his team enough for everything they have done for me.
Went to the dental surgeon. Helped by a very nice dental surgeon (Luxwolda) and her assistants. Really not a disaster to go to. Would go again in a heartbeat.
Nursing Staff deserves a PLUIM in the Oncology department and DO NOT forget Dr. Breugel with his staff.
Now operated a year ago by Mr. Govaert and his team, what an expert people. At IC there are also such nice people, although I didn't mind that I was there. Then to the dept and what do you think there too? fantastic nursing staff again. When I think back I have a warm feeling. Thank you everyone.
Now operated a year ago by Mr. Govaert and his team, what an expert people. At IC there are also such nice people, although I didn't mind that I was there. Then to the dept and what do you think there too? fantastic nursing staff again. When I think back I have a warm feeling. Thank you everyone.
My boyfriend was not treated nicely by staff however I give 2 stars because there was a nice nurse, who was good at her job.
A good hospital with very friendly and knowledgeable staff and the volunteers that the hospital has want to provide everyone who needs it with information and possibly bring it to the relevant department or outpatient clinic. But if for some reason you have to be in a department you get the idea that you are in a luxury hotel every patient has an IPad at his disposal so you can watch TV or play a game, in short a good hospital ziekenhuis I am very satisfied
My experience very good always pleasant assisted doctors I have not been able to fault it for years
*Update*
I made a review at the time when it was still West Frisian Gasthuis, and not now that it has merged as Dijklander with Waterland-Hospital Purmerend together, immediately bleak and the pleasant way)
When it was West Frisian Gasthuis;
A very nice guesthouse that does not radiate a standard hospital, but with a very pleasant and quiet appearance within every poli and in the whole.
All the staff, from assistant, the coffee lady who takes care of us as a patient while waiting with a delicious cup of coffee, water or tea.
The doctors, specialists and nurses really make you feel good.
I am completely at ease here.
Much affection towards the patient, and really good guidance in all aspects.
I want to thank you all very much for the good care and guidance during and after the many Facet Denervations of the neck and spine, which I personally did not consider to be a scary and unpleasant experience.
You are really great people! Greetings
I am very satisfied, better than the waterland hospital, also friendly staff helpful and always there for you
Are they not available by phone at noon or so, because I already call for 45 minutes, but there is no recording
Your day care ward looks and feels like one has landed in a posh wellness center with Angels. Dr.Hering PHD; Dr. G.J. Goekoop and Dr. Steenkamp (genaecologie) are Angels too.
I had to make an appointment for the dermatologist. At first I always got the dermatologist immediately for an appointment, I now got the Customer Contact Center with "there are still 6 waiting for you" after a long wait I got an appointment for in 4 weeks. I told my reason, I could immediately come the next day. Now I know the difference between Hospital and Hospital. This is not progress.
Very hospitable hospital with attention to patients
Veterinary clinic. drawn for life thanks to WFG Hoorn and half-blind.
My advice never go. go to a large hospital VU or AMC.
Sometimes things go wrong but not as bad as in Hoorn. and certainly not so often.
In addition, the nursing staff are much nicer than those West Frisian hats.
Unfriendly and sarcastic assistants. Sorry for asking questions while not fully functional. I didn't know seizures and Neurological issues took breaks on weekend. You are the hospitals neurological department. Have a little bit of patients. All i asked was is Saturday possible..you have to answer "WAT DENK JE ZELF?! Do you?! Thanks for nothing you moody woman! I just had a seizure sorry im not on your level of non compassion, NURSE!
My doctor sends a referral letter digitally for the ENT doctor because I have had swallowing problems for months. If you call the hospital, you will be on hold for far too long, and eventually you have called for nothing! They do not know how long it will take before you can go. You would say that you know your own waiting times? Or is it perhaps as long as she doesn't dare say it? Now you know nothing yet.
We, my wife and I only have good experiences with this hospital. The staff are very involved in the well-being of the patients and have sufficient time to listen to information that the patient finds important. For us a top hospital.
Very satisfied ENT department very nice staff and also the operating room top staff.
ENT doctor has done almost nothing for my swallowing complaints. He had been suffering for 3 years and all he did was prescribe a heartburn pill. This didn't work. At the second interview I said what my complaints were and he reacted irritably, and he did another camera thing through my throat and this time saw that it "looked slightly irritated". But he didn't say anything else.
Bill was 300 euros, a shame
Great hospital with friendly people and good guidance.
Fine, no waiting list for my surgery so it was helped within 4 weeks!
I had an appointment at the neurology department. Dr. Eikelenboom treated me super well. She really takes the time for you.
The waiting time was up to 30 minutes, but that was indicated in the waiting room on a TV screen.
This review is about the customer contact center. This innovation in making appointments is a straight drama. The knowledge is not present what happens in a hospital. There have everything used to be looked familiar and then repeatedly disconnected. And if you think "they have my data in front of them, they will call you back" ..... no, you have to call back and of course get someone else on the phone.
In addition, if you are on a waiting list at a department that the customer contact center cannot schedule an appointment for you, they cannot enter the system ..... checkmate !!
After the merger with the disillusionment !!
Very disappointed and sad about the treatment of family in this hospital.
Grandma admitted to hospital after fracture. Grandma lived independently with home care and already had poor health. Admitted to the hospital and tests are taken. Established malfunction of one of the organs (which was already known). We as a family provide information in the form of a list of medication, including medication for the organ in question. This list is lost. We then deliver the medication in question; this also gets lost. Doctors refuse to operate due to poor organ function and leave grandma with untreated bone fracture in bed with the report that she has no pain. Family comes to visit; Grandma does have a lot of pain and family watches her bed for 3 hours before she gets adequate pain relief. Next day it will be announced again that doctors are not operating; organ operation still poor (medication has since been found (!!!) but apparently does not work well enough yet, although orthopedist now claims that the medication was provided while family was called by the hospital to seek medication?). Grandma has to go to a hospice to eventually die of bedsores and / or bone fractures instead of undergoing surgery and possibly die (although there is of course a chance that she will get through it). These messages, incidentally, came via an orthopedist and not via the anaesthesiologist who had made the decision in question; this was not available for comment and apparently his / her colleagues from anesthesia were not.
After having been in pain for several days, the situation deteriorated. Surgery is certainly no longer possible and pain relief must continue to be increased because the family still notices during the visit that there is a lot of pain during care. Family then tries to initiate palliative sedation. A hospice is also being sought and it appears that there is no place at all. If family insists on palliative sedation, there is even a geriatrician who suggests that family is trying to kill grandma. Doctors refuse a few more days to apply palliative sedation until, after several days of pain and 3 days of food and drink refusal, grandma receives morphine.
We find it incomprehensible that if they are faced with the choice to have someone of very old age operate at high risk or die slowly in a hospice / hospital that is preferred, especially if family indicates that surgery is the wish of the patient and the family (if this was not the case, this would certainly not have been insisted).
In whose interest has this been done? In our opinion, this is not in the interest of the patient, who has had to wait several days in bed with an untreated bone fracture, silent delirium and pain until surgery was definitely no longer an option and then painfully deteriorated until palliative sedation was a possibility. The communication to family was in no way soothing for the situation and sometimes almost insulting.
My father had to stay in hospital for 8 nights at Surgery with various fractures after falling down the stairs. It is not his regular hospital, so he was skeptical and wary at first. He has been very happy with the help, care and service of the hospital. I visited them every day. What particularly struck me was the friendliness and patience of the nurses, doctor and all the support staff. They really took the time to tell everything again and even write it down for us. I know the pressure is high, but the staff did not notice this. A big compliment!
I think the merger with Waterland Hospital is no progress, it is downright bad.
Such as in the case of my dear friends living in Purmerend, both of whom have difficulty walking and whose husband was admitted for amputation of his leg in Hoorn.
The operation is no longer possible in Purmerend.
His wife has difficulty walking, with the oxygen and sugar patient having to go to Hoorn with a wheelchair taxi where it is also impossible to book a taxi ride back and then have to wait more than 2.5 hours for the ride back home.
in the morning at 10 o'clock and back at half past four for an hour visit, not to do.
So every day to Hoorn to visit her husband is impossible.
Then he is told that he is going to Novawhere in Purmerend for rehabilitation so she is happy as a small child because then she can visit every day.
But after about an hour it is crystal clear that he cannot and must not leave.
This is because there is a wound on the foot that he still has and they do not trust it.
You'd think that's fine, but the wound was already there on the day he was admitted and he also reported this to the nurse.
They leave it that way all week and do nothing with it.
And after they first made 2 people very happy, I have two very sad people on the phone an hour later.
There is no thought about the impact this has if you have a wife who has difficulty walking and therefore is unable to come to Hoorn.
And now she can go to her husband once a week at most.
Care of this wound and of the amputated leg is also possible in Purmerend and does not necessarily have to be in Hoorn.
So downright bad is my opinion.
This causes a lot of stress, both for him and for her, so it is not conducive to his recovery.
I understand that he is not allowed to leave with an infected wound.
But saying that he will transfer to Purmerend and then an hour later he will not.
No, that doesn't matter to me, you don't.
That wound was not there for the first time today.
A little thought and compassion is apparently very difficult, which is why my experience is not good.
Now they promise again next Tuesday to transfer him to Novawhere but after the fiasco of today, first see then believe !!
Very bad experience my father had surgery on his carotid artery surgery was nicely done by the surgeon even though it was not a nice guy. We had him had not spoken yourself after surgery to ask how the surgery had gone. And my father they have a shower only leave the same day without assistance zn wound in his neck. And the best is still at the 2nd day he again was allowed to go home short, you do not man but just a number. What do you mean for people to be really disgusted about, that you let someone go home on day 2 with his wound in the rain?
Good experiences with this hospital but that customer contact center is really drama! Almost had to beg to get an assistant from the relevant clinic on the phone! My medical complaints and the like does not concern a lady or gentleman at a customer contact center.
I visited this hospital just for checking whether my insurance is applicable or not as i had mild ear pain, the receptionist helped me to get emergency appointment. registration etc, staff are very good and help full and language was not a barrier as i do not know dutch, very satisfied with treatment.
If you call, after a long wait you will receive the tape from the customer contact center. Recently I have had to call quite often, but no matter what time you call, you will always be told that you have to wait longer than you are used to. Maybe time to adjust their definition of 'normal' ???
I just want a response with thanks for the five stars
Great hospital, well organized and friendly personnel!
My wife works. I dropped her there and took her to her workplace. She is in the new part so that's all top. Nice that I have been there for a while
You are not available! Waited 30 minutes last time and I have to explain to a telephonist (no experience by the way) what is wrong with my son.
Fine hospital, I've been here with my ears all my life. And it's nice staff, good facilities and always helped!
Dont come to this hospital unless you are dying.. I waited for 3 hours with a severe pain for a doctor to come and see me.. I understand they are busy but what's the point of emergency..
All professionals and skills in one place. But the people behind the scenes give us the extra you need. Especially the appointment desk and the oncology daycare department. People people, no file sticks. What a treasure works there. After all the dry information you can get your emotions back together. Tribute!
Joke and Tom
Considerably poor experiences of WFG patients. They have changed the name but for the rest it remains a very bad hospital. I therefore do not understand that people are still going there. Complaints are not taken seriously so any change regarding the quality will NOT be peeed. It is a commercial hospital so money goes for everything. So the people who voluntarily miss out on treatment - should not complain afterwards. Everyone in the WF region knows that you should NOT be here.
Patient service point is just nonsense. I have submitted various complaints and these have been discussed by your committee, but that was not helpful. Entirely based on the WFG / Dijklander. They agree with prudishers like those Goofaarts while accepting enormous mistakes from his colleagues for whom he is responsible. Inexpert prutsers. The appendix is too complicated for this hospital.
After I had a scooter accident I was taken to the WFGH where I had emergency surgery because my lower leg was broken. they did this very professionally, they put a pin in it and I was back on my feet in no time. the wounds have also healed well. So 5 stars!
Due to my illness I often have to be here. The staff is really great. They put me at ease with every intervention, they give good explanations.
Only sometimes there is a lack of good communication before the operation and especially the lack of knowledge about your file during planning.
Really not happy with the customer contact center. Rather just call the clinic just like before; telling the same story to another lady over and over again does not get along.
Last year I had a stomach / intestinal examination with propofol. I was extremely scared but have never been approached so sweetly in my life as by the nurses and narcotists present! What patience and understanding they had. Next week I have to go for an examination again and choose this hospital instead of Alkmaar where I live. I hope the weather is good.
What a bad hospital, we are going to the AMC, luck.
Ophthalmic day center and outpatient clinic Ophthalmology Hoorn: only had very positive experiences in recent months. All employees particularly friendly and helpful.
Nice hospital with even nicer staff and above all good and tasty food.
I have always been helped here with a lot of knowledge, compassion and kindness
Not exactly friendly since the merger. It is just like a factory. Ask if they can call if a place becomes available, the only thing you get is a short answer that if you want to find another hospital sooner. Great, we do that.
my son had an emergency wrist surgery at Westfriesgasthuis, the Dr's and staff were amazing. Dutch is not my first language and the entire transaction and surgery was provided in English. They made my son and my family feel very comfortable during a very stressful time. I cannot rate this provider high enough.
Why has #westfriesgasthuis proudly extended the # smoking ban, while all #longue doctors of this hospital smoke (at branch VUmc Amsterdam #Hoorn next to #wfg)? Who understand it?
my father is in this hospital with double pneumonia and a septic shock and he is very well helped there we are very happy even though he is still there
The hospital did not take my complaints seriously and did not provide the correct support. For example sent me home without waiting for blood tests. I was then rushed back to Dijklander by ambulance, much too late. After that, it takes weeks to recover, which could have been absolutely avoided. Plus received a very high bill through my health insurance (deductible). The doctor did apologize personally, which has a mitigating effect. But a mistake was made, which I blame the hospital.
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