after 2 credits and paying a request for a credit ...

after 2 credits and paying a request for a credit of 3000 e. and I deny it without any explanation I have a very decent payroll, and call for explanations and with the excuse of ke are internal decisions did not give me explanations, in the end the credit was taken by the bbva. Congratulations for losing customers for a short time. I can not work with them, I would like a receipt. Are you the only ones who give credits? and I give them a star for ke they can not be given a single