tefan I

Review of evoMAG.ro

Later edit: The phone was replaced with a new one ...

Later edit: The phone was replaced with a new one on June 7th.

It is difficult or not at all to communicate with the phone service or by mail and if you are in the situation to have a legal person acquisition the reasonable term of 25 - 90 days .....

------- case defective phone purchased on legal entity -----
I bought 2 Samsung Galaxy Note 9 phones in December as a legal person, one was defective. The warranty submission process was easy, I know that for legal entities the period is 25 days, but the relationship has changed and exceeds any amiable limit .
- The phone sent in service April 17 - camera defective, mint condition.
- Returns on May 3 (resolution: resoftare), at his reception he finds that he has the same defect. (They decide to re-enter the service although I do not pick it up ...) - implicitly another entry number ... did the 25 day reset?

- From the 15th of May I try to get in touch with them by phone but also by mail without answer (send to the customer and to the service)
Nobody (all 2 weeks busy operators) responded to the phones on the site by email, we received a generic response with general information on how to send the product to service .... (as if it were not with them)

However, I wish to return to my good thoughts about the Evomag.