Subsequent editing: the CEO of the company interve...

Subsequent editing: the CEO of the company intervened and directly mediated my complaint, I come back here with the objective assessment, following the discussion. However, one star decreases due to the lack of communication and interaction with the customer throughout the product order-delivery placement flow. The only important thing is to estimate the correct delivery time and communicate it to the customer. It is not normal for the "high decision" factor to intervene in every situation in order to solve things that should be normal. Let's hear only good things!