Stu B

Review of Evergreen Ford

I purchased a 2013 Ford Focus ST from Evergreen Fo...

I purchased a 2013 Ford Focus ST from Evergreen Ford and had great experiences with the sales and service departments until recently when my car was robbed while in for servicing. I noticed the stolen items, about $400 worth, before I even left the dealership and reported it to them. I was told that they would look in to it an get back to me. The next day I get a call and am told that Evergreen Ford does not claim responsibility for theft or damages to vehicles while on their property. I wasn't happy with this answer so I tried to get a hold of management but they were never available to talk with me. I tried multiple times on the phone and in person and no one could ever help me, I was just always told that customer satisfaction was important and that they would look in to my case.

In the end I gave up on the issue because it wasn't worth my time to keep getting ignored by the management at Evergreen Ford. If you take your care here please know that they will not help you if any of their employees steal from your car while it is in their shop. I know of other dealership that have been very helpful to friends after a theft occurred on company property but Evergreen Ford was unwilling to help me out.