Megan

Review of Evergreen Ford

Had a terrible experience here. Went in for a 60,0...

Had a terrible experience here. Went in for a 60,000 mile service and wanted them to check my transmission because it was shifting hard. First they called and asked to keep my car overnight even though they had it the entire day and I had an appointment. The next day they called and said nothing was wrong with my car and the service was done so I went to pick it up. I drove back to work and went to run and errand a couple hours later and it kept stalling which it has never done before. I called and they had it towed back to the shop. This was 2 pm and I didn t hear from them again that day to let me know it was picked up and delivered or anything. The next day they called in the morning to have me explain again what was happening and then they said they d call me back. No update for 5 hours so I called because it was Friday afternoon and I needed to know if I would have a car over the weekend. Kept getting sent to voicemail for 2 hours. Finally got through and they said it s the transmission but they don t know how bad and she was going to talk to the technician. This was around 3 pm. Didn t hear from her again until Monday. On Monday she called to tell me the transmission has an internal failure and it would cost over $7k to fix.

My frustration is with the complete lack of communication in this process. In addition, when I dropped off my car I told them something was going on and they obviously didn t check it carefully and then sent me back out in a completely unsafe car. My car had never stalled before bringing it here so it seems the small issue I had was made way worse. I had my car towed away to a reputable mechanic who told me without even looking at the car that worst case scenario the most it could cost is $6k, still a lot but less than Evergreen Ford. Don t take your car here. I brought it in thinking I was doing the right thing getting it checked by Ford experts and they ended up missing something huge and in the end more damage was done to my car and you will be completely left out of the loop the entire time.