Second time in for the same warranty repair, still...

Second time in for the same warranty repair, still not fixed...
Didn't perform all items requested.
Charged a deductible, then received a refund for the charges in the mail: nice to get the refund but why the charges I'm the first place, I asked why when I picked it up but didn't have time to argue over 100 dollars.
Cashier staff was ok, though more interested in refunding a coworker for the vending machine