Evergreen Ford Reviews

Tim and Mike where great worked really hard to find the nautilas we wanted and at a great price.

I can honestly say that my recent purchase at Evergreen Ford was the most comfortable and pleasant car buying experience a have ever had. The staff was courteous and friendly in addition to being knowledgeable about the inventory. If your looking for a great deal and you don't mind driving the distance to get there, this is the car dealer for you.

We spoke with 15 different sales people at different dealerships in 4 states looking for a new van for our business. Because there were so few vans that fit our specifications, we were really shopping for a car salesperson. We decided on Gary Joseph at Evergreen Ford, he was always honest with us and has been helpful every step of the way, and was never a nagging, pushy salesperson, which I really appreciate when shopping for cars!

Brenda at Evergreen Ford Lincoln has provided excellent service for our two Lincoln vehicles. You will be impressed with the attention to detail and the commitment to customer service.

Bad experience here. I do not recommend coming here for anything, especially if you are a woman. Unless you like waiting forever for your car to get serviced, lied to, and treated without respect then this is your place.

They got the recall done on my vehicle much sooner than expected but lost my keys while I was there. Thankfully though, they found them and only took about 20 extra minutes to find them.

Service department was very polite and efficient. My truck was ready at the time they stayed at drop off. They ve also done a great job with social distancing and sanitation Practices. Sneeze guards at the counters, line markers, and clean pen cups were all in use and everyone had masks on.

Hands down the best car buying experience I've had. Gary in Sales was awesome & Jonathan in finance was great too. Gary laid out all the cards on the table & showed us everything on the 2016 Lexis IS 300 we bought. I dinged them on 1 star because the person who was supposed to clean & "detail" the car didn't wash it (it did rain earlier that day, but there was mud all over the bottom) & worst part, there was mud on the floor board on the inside driver side. Plus, it was obvious it wasn't vacuumed. That was the only disappointing part of the process.

Brought my car in on a Tuesday morning. It s the following Monday and I still haven t gotten it back. Nobody there seems to be in any sort of rush to get the car back to me. Every time I call they say we were just about to call you and tell you... . Really just seems like a big joke is being played on me. Will take my car absolutely anywhere else before taking it back here.

Parking could be better (but that's true at any dealership). Had some warranty/recall work done on the Mustang. I was In-and-out. Felt like a well oiled machine.

The overall experience was awesome. My car car looks amazing! ...such attention to detail. The only reason I gave four stars vs. five, was due to the price.

Lots of work done in only four hours. Have been with them for 15 years. Always satisfied.

Gary Joseph and the whole team are great. I got an exceptional deal and felt at ease throughout the whole experience. Would send all my friends and family to these professionals.

I worked with Andrew and had a solid experience when buying my Ford Fusion. The one thing though, when I was in the dealership I kept getting pawned off to a "helper" for the test drive and even the final purchase walk through. The guy was nice enough, but I would have thought that the primary sales person would handle this. However, I did 99% of my dealing via email so entering the dealership to take a look and sign papers was semantic. Over email, Andrew certainly was quick to respond. I had very specific options in mind and he laid out each potential car with a price breakdown. I know everyone walks away with a price and thinks "man I should have...". For me though, I felt we really worked it out via email so walking in the dealership I had no pressure and walking out I felt I got a solid price. Win!

Friendly no pressure no hassle car buying experience.

Do not go here they will not work with u at all the person helping me could not work the computer didn't know ther inventory was very unprofessional also to add to it they made a very unreasonable offer for my trade in. I would never recomand any one here

Evergreen Ford Lincoln was great to work with. Janey in sales did an excellent job and had everything ready for me when I arrived. I believe his name was Camren helped get all the paper work finalized and explained everything thoroughly. I would highly recommend Evergreen Ford Lincoln as well as Janey in sales.

I am leasing a Lincoln from evergreen ford and the service has always been amazing. I worked with Tony-Thomas when I started looking at cars and he helped me pick the perfect car for our family. I just brought it in for the first service and Brenda was so accommodating. She let me know everything that was going to happen and gave me updates throughout the service. They have a lifelong customer here! Thank you guys so much.

After checking out another dealership and having a negative experience, Justin was a breath of fresh air. He kept in contact with me and was flexible to get the car in the price range I needed. He was honest about the car being in transit to the center (it wasn t there to actually drive). I cherish customer service deeply and everyone there delivered. Purchasing a car is stressful, but everyone at Evergreen was kind, helpful, and honest with me. Thank you for helping me find exactly what I wanted in my budget!

After a traumatic experience at another local Ford service department I brought my car to Monica at Evergreen. Best decision ever! She called me the day before my first appointment to go over what I needed and made sure I knew the cost of a diagnostic appointment, and then took me to the shop floor the day of to actually show me the physical evidence of what I needed, versus just slapping on 20 random services and telling me if I don t do those things my car would fall apart on the highway (which is what I had previously been told at said other service department). Monica ordered the parts for me and kept them until I returned from an extended vacation, then called me to schedule a follow up appointment (making sure I didn t get charged for diagnostics twice!). She was so helpful the entire experience and I would recommend her to anyone!

My car was part of the airbag inflator recall, so I contacted Evergreen Ford Lincoln. I received nothing but the runaround for the better part of a year. "You will be called back tomorrow." "You should be done in the next 2-3 weeks." "You are number four on the list." Nothing... Promises of callbacks were false. Timeframes were false.
I finally contacted another Lincoln dealership and had the recall work done the same week!
Obviously the service department doesn't want to bring in any business.
Stay far, far away!

Overall the experience of buying my new Ranger was pleasant and easy. Chris and Trevor were professional at all times. The price I paid was fantastic and my trade value was great. The Finance manager was great as well.

Outstanding service once again. I felt comfortable with the level of safety they have created to protect their customers too.

Even though I didn't buy a truck from them. I was pleased with the way I was treated.

We had a great experience with Evergreen Ford getting our company truck which was under warranty back on the road. I also want to give a huge Kudos to service writer Sophia as she was a pleasure to work with.

Before test driving, they said they will negotiate on the price of one of their used vehicles, but after coming in, test driving, signing multiple forms just to submit your offer, and finally making an offer, they then say they aren't accepting offers. Thanks for wasting my time.

Got me in very quickly and had a loaner car for me. The whole experience was smoother and faster than I thought possible from a dealer. Nice job.

My wife purchased a 2018 Explorer from Carter. Evergreen is a very professional dealership and Carter was very responsive to our overly picky standards. The Englishman(Robert) was delightful also as Finance mangers go.. He is a very helpful team member indeed. We will definitely purchase from Evergreen in the future and other potential customers out there I'm sure will have the same stress free experience.

Such a great experience buying my first car here! You guys were so awesome and helpful! Wonderful team!

I bought my 2007 Ford F-150 from these guys in July and I must say I had a great experience. It was quick, easy and rather painless. Robert Whalley in Finance was so friendly. I can't tell you how much my 4x4 has come in handy with the recent weather we have been having. Loving it guys! Thanks so much.

I took my car for service . I was to pick it up at 11am but received a called to come an hour later because they got a nail in one of the tires.

The next day the car had a flat. I tried getting hold of my rep but in vain I finally managed to get one of the live chat reps who assured me that my rep is going to call me.

My rep finally called me and was really apologetic and assured me that the customer relations manager will give me a call the next day. I waited but no one called so I decided to go back with the car on Saturday. I was informed that my rep was not there and they were fully booked however I insisted that my car had to be fixed. I waited for about an hour and a half and finally my car was ready but one of the lug nuts was broken and was not replaced. I was just given a flimsy explanation.

Ford Evergreen needs to give better customer service I am yet to get a call from the customer relations manager or my rep to address my issues & the service techs need to be more professional and competent in doing their job

Worked with Andrew W. He was very knowledgeable about the truck I was looking at. Answered all my questions. He was kind and easy to work with. No high pressure sales or "switch & bait" tactics. Honest straight forward. Only complaint was the detailing of the truck, in my opinion was a little poor, when I picked it up but that was not any fault of Andrew. Overall a great experience. I will recommend any and everybody to talk to Andrew W. before they buy a Ford.

Nothing could be easier then buying a car from Evergreen Ford. All transactions via the internet went smooth. Found the exact used car I wanted, agreed to a reasonable price, set up a pick-up date and time, drove 400 miles and had my car in less then an hour. Mr. Gregory and the "Englishman" made things happen. If you know what you want and enjoy a stressless car-buying experience, go with Evergreen Ford.

The buying experience was excellent. No sales pressure and delivered the car of my choice. Thank you Kelly and entire team!

I had a great shopping experience at Evfergreen Ford. After visiting almost 4 dealerships, when I came here I got a different experience. Noel who was my sales rep listed to me very patiently and got me exactly what I wanted at a price I wanted. Unlike other locations, there is no 10 iteraions of negotiations and no suspense. It was very easy and transparent transaction. I will defenitely recommend this dealer to my friends.

Good busy place, I just dropped someone who was taking their car for service and got the car back about 7 hours later

Great service - I go out of my way to leverage Evergreen.

services on my vehicle were done quickly, correctly, under time quoted and with friendly, professional staff.

Had a great experience with Evergreen Ford Issaquah. I was pulled over by a very nice King County Sheriff officer so he could tell me my left passenger running light was not working; ended up being the fixture not just the LED bulb. called Evergreen Ford, they got me in the next day to inspect my car, ordered new part, and was fixed and back to me the following day, great turn around and they fit me in for an oil change as well since my car was there. I also had a great experience dealing with them when I purchased my Explorer in 2018! Thank you Evergreen Ford!

I was charged $250 to get my battery replaced. Apparently they have to run a diagnostic test to figure out a car that wouldn t start and that costs $120. Horrible.

Evergreen Ford provided by far the best car buying experience and I ve bought many cars. And I m not just saying that. I am weary of car dealers and sales gimmicks/bait and switch tactics. Not here. Everyone here is truly a professional. Our salesman Justin knew the product extremely well, was courteous, responsive to our needs, and NEVER pushy. Similarly, the floor manager was kind and genuine about what he could do for us. The finance manager was an incredible people person and, again, not pushy about the products Evergreen Ford offered. Make sure to visit them for your vehicle needs. You won t be disappointed.

Although the sales team and customer service overall is great, feels like I'm getting overcharged for service. Been a customer over 10 years but not sure I'll be back. Bought an extended service warranty like we had for my husband's Ford Fusion only to be told later it doesn't cover maintenance (his did. Had I known, never would have bought the warranty as it is a new car). That combined with being overcharged for parts/labor for my Focus (hence trading in the car as the cost was too much to repair for a 2004 vehicle) leaves me feel less than positive about Evergreen.

I would like to recommend evergreen ford in issquah when purchasing a new car! Robert Cann was so helpful and really listened to what my needs were when purchasing a new car. I am now leasing a 2016 Ford edge and already love it and am so happy with my purchase!

My last experience was not a good one. I was not called or told my car would not be done in time. I had to remind them of things that should have been done. My car was not in the same shape I brought it in as far as cleanliness. I have been a BMW owner for years and would expect the same satisfaction and customer service I received from them. I spent a lot of hard earned money on my new Ford and and love the ford brand don't get me wrong. I just expected more.

Great customer service and no b.s. I got a great deal on a new 2019 f150 last weekend which really surprised me since I didn't believe a new pickup would work out practical, but it really did. Tim was my sales person and did a great job. He listened to what I wanted and didn't attempt to up sell on things that weren't important to me. The staff at this dealership is impressive. The people I met seemed genuinely happy to be there. Everything I've seen through the buying process tells me I can trust them to take care of me after the sale also.

Great experience. Barely had a chance to finish my coffee and they were all done with the service.

I recently purchased a car here. It was the easiest car deal I've ever made. Our sales person, Eric, was amazing!!! It's not what i expected from a car dealer, these guys are fantastic.

If I could give more than 5 stars, I would. From the moment I called with my issues I received amazing service. They got me in right away and Michelle who was my service specialist kept me posted every step of the way. She also made sure I was aware of any new cost along the way. My rental was set up before I even arrived which was an added bonus. I would recommend them over and over.

Wuick and painless. 95% done on line and on phone. Do your research and you will be fine.

Fruitful experience, excellent customer satisfaction. The sales person "Mr. Noel" was very polite and extremely tolerant while dealing with my first car. Highly recommended.

Regards,
Raj

Had a great experience at Evergreen Ford. The staff was professional, patiently answered all our questions, and we never felt pressured at all. Bottom line is that I felt like the folks at Evergreen respect their customers, and that's a great way to do business.

Great sales and finance team! All questions were answered and every aspect of my experience was transparent. The service department is head and shoulders above anyone else!
This is my go to dealer for all of my automotive needs!

Nick is an amazing customer service agent who took care of us while we were there. Our vehicle service was completed quicker than the estimated time! Thanks Nick and the team of Evergreen Ford Lincoln.

Everyone is friendly without the pushy "you gotta buy this car" experience.

Customer Service was excellent and work took the amount of time they said it would.

The BEST Ford Dealer. I have purchased vehicles in 5 different states. The team at Evergreen Ford helped us 2 years ago, we had such a great experience we came back this weekend for an additional vehicle. I cannot say enough positive things about how we were treated. They were fair, direct, and quick. We were in and out in less than 2 hours. Shot out to the Sales Manager, Salesman (Kelly Bader), Financing, and Accessories Manager on a great experience beginning to end. Thank you

Evergreen Ford is the best place to buy a vehicle! They treat you like family. You can always guarantee the best deal and they make the process so easy. After the sale, they continue to treat you well. They don t just forget about you. Their service department is awesome and do a great job. Thanks for making this process so easy!!

Great sevice, good dealin with a dealership. Very good. Janay kurtz is top notch sales person. Did everything she said she would and evergreen ford was A plus

Nick in the service department did a great job keeping me updated and sharing picture via text of what they found.

Amazing experience! They greeted us at the door with a "Happy Anniversary" sign and they gave me flowers to help us celebrate our anniversary just before we got in our new car to leave. I can't say enough good things about Evergreen Ford and Lincoln in Issaquah.

Have now purchased 2 vehicles from Jose. Great staff and overall a good experience.

Awful, awful place. From the sales team, sales manager, servicing, servicing manager and last but not least the car! Have owned this car for 10 months - 2017 explorer. Within 2 weeks of owning it needed 2 new tires, recall for carbon issues, that they should have completed prior to selling, new air filter. When asked why this had not been done, I was told by the manager, "because it hasn't". Last but not least after being serviced in July 2018 and told my battery was in the green and good health with a cca 650, my car broke down, it was towed there to be told it needs new battery and that the cold weather is to blame!!!! Er it's not even truely cold yet! We had the work done and then they returned the car with the tow bar out, blamed the towing company. Once they had dealt with it after us asking to place the tow bar back, they opened under the spare wheel, this was covered in shattered glass, a pen from Arizona, nuts and an iPod......all of which are not ours. They then tried to place the spare tire in, until we stopped them and asked them to clean it....you think we had asked for the world. When we pointed this should have been inspected prior to the sale, the service lady laughed!!!!! She even said oh yes this is factory standard tinted glass!!!!!!! So in a nutshell don't buy from here EVER....they do not inspect the car properly and so i am left wondering if this car is even safe!!!!!! All they want is their bonus and sale......nothing more

I only dealt with one salesman and what a rude (expletive) he was. MARK KEETEN was his name. I called in with my wife to check out used f150s last Saturday. Waiting on a work permit arriving in the next couple weeks before we inevitably purchase a 20k used truck. As soon as he realized he wasnt getting a sale that day (and probably not in the month of march to help him get his bonus), he could care less. Lost all motivation to talk to and help us ( I explained I'd never sat in or driven a full size pickup), essentially saying "go away so I don't miss the next sale". He yawned in front of us and didn't cover his mouth or apologize, took a call while I was mid sentence and explained it was a potential customer. THEN, called me back three days later asking if my work permit arrived and when I said no but explained I was still interested he cut me off mid sentence and said "I gotta call you back, I have a customer in front of me" (didn't stop him taking a call when I was sitting in front of him). Oh and he never called me back.....

Mark, my name is Chris Hughes, please delete me off your calling list. I'll take my money elsewhere.

I was visiting from out of town last week when my sunroof decided it would not close anymore. Of course this happened in November -- not the driest season around here. At 7am I brought my truck in. They were booked for the next two weeks, but said they would take a quick look. I believe the staff person was Brenda?? She was extremely friendly and helpful. Sure enough, they took a look within 45 minutes and the sunroof track was totally trashed. They could order a part but I could not be sure that I would still be in town when it came in, and so they professionally taped it up for me -- thankfully considering the downpours we were having, and I was parking outside a hotel for the next week (no garage).

It wasn't the best circumstances to have been visiting town, and the fact that they took a few minutes to save me from a drenched vehicle was an enormous deal to me.

Thank you.

Great car buying experience. Communication was great, staff was very friendly and welcoming to me and my family. It was clean and well set up. I was introduced to the service team, which was great. The processes was not extended for hours and hours like at other places. It was a great, great experience and I would strongly recommend them to anyone looking to purchase a car. They are amazing.

The service was completed on schedule. The service agent provided a complete report of the activities and work performed. All of the staff is friendly and helpful

Today I purchase a new Lincoln from this dealership. I worked with Robert Cann and he is EXCELLENT!! He listens, is not pushy, is knowledgeable and has integrity. Robert and Ben with the finance department were very helpful and accommodating. They made the whole car buying process easy and enjoyable. I have never before defined car buying as enjoyable....I hate it. Robert and Evergreen Ford Lincoln exceeded my expectations. I would highly recommend checking them out and buying a vehicle
from them!

I really like the people in the service department. They are personable and communicate really well thoughout the process. I would recommend using them again.

I bought the f150 over the phone and from out of town. Robert cann my contact there worked with me to get everything in order. When I came to pickup the truck and sign paperwork it was a pleasant quick experience. I diddnt feel pressured into buying additional items for the truck although options were presented to me.

Great price and amazing customer service! Andrew and Ashley went above and beyond to ensure a positive car buying experience!

-Stephanie Raether, Portland, OR

Ended up buying a truck with them and trading in a used car. My hope here is that others stay away from the dealership as my understanding is they want to have lifelong customers who provide referral business. Working with them has been the complete opposite.

Car Purchased Issues:
> Smashed passenger mirror that had covers on it at the time of purchase
> Oil drain bolt 1/2 from even being snug which resulted in leakage

I tried to work with them after the purchase to replace the smashed passenger mirror. There ultimate response was "when I google, they have covers that are < $100". Well I appreciate you googling, however I was giving you an opportunity to say, oh geez we appreciate your business and will replace those mirrors.

Trade In Car:
> Knocked us down couple grand saying they needed to perform repairs which were going to cost them ~$2k. They ended up doing $0 repairs to the body and posted it as is for $5k above KBB.

I went to these guys based on referrals from family and friends. My purchase was simple, I did not try negotiating with their ask price based on it being fair market value. They haggled me down on the trade-in.

While I understand "that's business" it still needs to be publicly documented how the situation was handled. Ultimately all they had to do was pay $500 for the replacement mirrors and call it a day. Instead they told me how to google search.

On a positive note:

Finance guy is AWESOME!

Direct seller was awesome as well.

Easiest smoothest buying experience of our life! Literally the best! Top notch salesman and finance! Gary Joseph was so kind and helped us throughout the process. And he let me sit in the new aviator, which is my dream car!! Benjamin Kallberg also worked hard to get us a good deal!

We went to Evergreen Ford to buy a used car for my son. The sales staff were very friendly and accommodating. We didn t even buy a Ford vehicle and they went out of their way to get answers to a different Makes technical questions. It was a great car buying experience.

Purchased the BMW X1 from this store. This car from the store is a great deal that I could not find anywhere else. Robert Cann and Tedy are the Great Car Sales person having adequate knowledge of the car. Only Reason, I am giving 4 stars is that I was handed over only 1 car key as against everyone would expect 2. It was informed to me at the last minute when all paperwork were done that this car came only with one car key to them.

Most pretentious group of salesmen I ve ever encountered. Robert Cann, James Davis and Mark Gregory are genuinely good people and would recommend anyone to work with them. Any other salesperson, yikes. Stay clear from Jeffrey Similien and Kelly Bader. They will do whatever they can to rip you off as hard as possible and make you feel like they re your best friend in the process.

They fixed chick magnet alignment on my 10-liter V16 F750 monster truck that I use to pick up groceries! Awesome job guys!

Just got the Boeing protective coat on my new Explorer ST. Nice job!

I have been totally satisfied with the service from Evergreen
Ford for 8 yrs. Your customer service is great!!!!!!
I could take my care to Automation right down the street
from my apt but choose to drive to Evergreen Ford since
I have always been treated well and you are most reliable.
Thank You, Jo

Employees were great, service was fast. Good communication and clear results.

Sales person was nice. Didn't go through the whole sales pitch and try to get me into something I wasn't there to buy. They didn't have what i was looking for so he took my business card and said he will try to find my vehicle.
I have bought and serviced my vehicles here before and continue to do so. When I had a problem they fixed it right away.

I ve been taking my vehicles to Brenda for at least 14 years. Our vehicles tend work in austere conditions, as opposed to what normal people drive in, so being extremely remote and not having to worry is important to me. We just took our new truck in and had great service from the fast line service advisor and will continue to make the drive to Issaquah for service. Thanks again

I ve bought 2 Ford trucks there. One of the only dealers that advertise the price on vehicles without asking you your life story and credit line. I love dealing with these people because they actually answer your questions instead of trying to sell you a vehicle through lies. The salesman even noticed a couple of problems with the truck. A bent gas cover door and a ding in the door. That s honesty. Buy a vehicle here. You won t be sorry!

Terrible customer service at the parts department...tried calling in asking for parts for a vehicle and was met with someone in parts department who gave me short condescending answers. Learn to have better customer service, answering phone calls is part of your job.