bad service with regards to the Busto Arsizio service center. they say to call in a short time and promptly do not contact again. after having made an appointment they do not show up and do not advise (afternoon of work lost after making me take a permit), once they are contacted they apologize but they show an embarrassing seriousness. not recommend it !!
after undertaking 3 cht, no one provides us with the address of pec for communications (required by law) they invite you to send a fax in 2019 .... this is your customer service
Excellent company, manage everything from app or web. 100% green energy. Recommended!
1 star because zero can not. My mother 76 years without heating from Saturday, December 1 (we are 13) waiting for a valve that no one knows when it will arrive (in theory we were told 2-3 days). Intent the temperatures outside fell below zero. Shameful service.
Terrible ... operators only repeat things learned by heart ... I will immediately change suppliers!
I am not at all satisfied. Many problems still not resolved despite many complaints.
I went to Engie through "lower the other consumption bill" painless passage without problems or disservices waiting for the first bill.
Luckily there are receptions !!!! ........ I was about to call !! ... but there is too much negativity.
Rude, incapable, inept by telephone, arms stolen from the cotton harvest .... STRONGLY NOT RECOMMENDED FOR THE SUPPLY of gas ....
On 23rd July 2018 I requested a simple electric bill of electricity from one of our client from Prevalle (bs) I sent 2 faxes as requested by you with all the documentation, you never answered me, I contacted you by phone for about 10 days on a daily basis, you recorded the calls and passed 5/6 operators with always different information. To date 17 August 2018 the transfer has not yet been made.
Naturally, I turn to another supplier today
I made a vocal recording for a new light and gas contract with Engie just today because my supplier, despite being the most precise customer in the payments world, has combined so many that I'm not here to illustrate, these reviews scare me a little because I'm all or almost negative but also other suppliers had their customers (happy) but at the same time reassures me that you answer and I hope are not just answers like those I had from the previous but zero solutions in fact I changed and reassures me that I pay punctually so I should not like in the past have problems, I just hope that consumption is effective and the right bills based on consumption, I state that I am never at home and that they are unique.5 STARS FOR TRUST
Good morning, I leave Engie, for the rudeness of the cal center. She calls me for the annual cleaning, day 19-02 2020, and I bring her to know that I have a problem of water leakage, from the loading knob. Notifying her that I would like everything to be fixed, on the same day of cleaning for my commitments. then she says I let her speak to the technician, the same day I received a message on her cell phone, telling me that on the appointed day the technician arrived for cleaning. I call her back because 'it wasn't like that' that we agreed, I am told, that there was a mistake and that my colleague did not understand anything. Then I tell her that if she gives me a number to be able to send the photo of what I needed, it should be fixed, she tells me "that she understood what was to be done" I receive a third call, a gentleman apologizes and that he would have arranged everything . the day arrives 19-03-20 and the technician arrives I ask if he had the spare part he said NO, angry I told him he doesn't even do the maintenance, the next day I'm out of the house, he calls me the call. and arrogantly he did not let me explain he spoke to me above, "you will understand" I was at a funeral of a loved one, I finally got angry I told him that if this was the kind relationship with the customers I do not want anything more from yours company. And in this case the relationship broke forever. I'm sorry but I remember that we are the customers who make you grow, certainly not beggars who ask for alms, disappointed and bitter morality of this system. I sincerely hope that the person in charge of customers take measures, in my opinion, that's not how you work, good morning.
Bad ... reason ... I still have a problem with a transfer. My wife sold her apartment, and the contract closure agency notified Engie of an incorrect reading number. I tried by fax to rectify the number, with the signature of the new and old owner and attached identity card, but stupaggi the fax was lost ... stuff not to believe. Now I sent another one, hopefully good. In addition to this last November they changed the meter and in a month a little more have estimated 1444 m2 of methane consumed ... madness ... cmq insisting and after several phone calls and 3 faxes we came to the happy ending. On Saturday, the paper finally arrived with the exact reading and closing of what we had consumed. Well, what suffering ...
4 stars on trust .... I am preparing to change supplier because recommended by "other consumers" and given the really affordable rates. Now I'm with eni gas and electricity (under control) but the cost of the energy component proposed by the web offer "energy 3.0 light" is around 30% -35% lower. Excellent I would say, I will let you know.
Since they replaced the gas meter from analog to electronic, very high bills have started to arrive ( 1300.00). I asked for the meter check (by registered letter and by fax) because I realized that it is running empty. I had asked, with their consent, to block the bill until everything was settled ... in short, I was forced to pay the bill because they turned to a debt collection company. Now the bill is paid and still no one has come to make sure that the meter is not working properly. Stay away, it is a cheater company and I will do everything to protect all my rights.
The boiler maintenance service is bad: 5 months late on the scheduled date, endless reminders with half an hour waiting on the phone, operators who ensure that you will be called back after a few hours (and you go on days without this happening), appointments fixed and then skipped without any warning for "problems with the appointment registration system that did not work" ... for a service already paid in the bill and thus not provided.
Poor service! I waited more than 4 months to get the counter because they lost the documents they needed for the connection several times !!! But when they have to have money, see how punctual they are in more with amounts thrown at random !!! shame !!! changed to hera, it will cost a bit more but they are a thousand times more professional and clear in invoices !!!
Engie? Bad deal: from one day to the next I see a bill for thousands of euros springing up, based on a recalculation of consumption due to an error on the part of the supplier. They charge you 10 euros less on each bill and after 5 years everyone asks you for interest with a single shot, maybe on your birthday. Stay away.
I have been to ENGIE for over a year, I pay less and everything works well.
Good morning -
My story begins:
July 23, 1 operator) very kindly told me to change supplier because with you we could not have a contract for pdr management problems (recorded phone calls - this guy is to be fired).
25 July 2 operator) since I did not believe in the history of the 1 operator - recall ........ very kind operator - all the practice goes on, but at the time of registration to us goes via the internet and telephone line, but immediately after recall.
July 25, 3 operator) I'm sorry the form is blocked you have to wait for it to be deleted.
1 August 4 operator) yes I'm sorry I think there's a problem, try again in half an hour.
and then forward the automatic call to the 5 questions. but we're kidding you want to work or just waste time.
Tell me if it's a right way to work.
Moral of the story - change manager I had to listen to the operator, at least I would not have wasted time.
I put a star, because I would not have reviewed - I would have put 0
I have been a customer of their since January and for a displacement of the meter I find myself without service for about 7 days, I keep calling but there is a rebound of blame between engie and italgas.
I wonder in 2017 how it is possible to have this type of inconvenience, we have no hot water and no possibility to cook. And according to them, the situation is also normal
Stay away. Given cancellation after 4 months for high bills they sent me 390 of balance to be paid for 40 square meters of apartment. how disgusting.
Competent people, kind and experienced customer service, convenient prices, repayments made on time. I am very well and I recommend it to everyone!
Bad service ..... I have been trying for months to disable a service ... nothing continues to require the same documents ... today I sent them for the 3rd time
Great!! I have both light and gas. It saves considerably
Have you ever made a new gas supply contract ??? Well, don't do it ... he interprets you in a hellish circle where ignorance will stand and every operator will tell you about it but without ever being the same. They will send you documents where they will send you to do sometimes non-existent things and above all you will never understand if the fault is theirs or who will have the mandate for the new connection. Final results??? I could not make the connection for He could not find the pdr code. I strongly advise against it
I am in supply with Engie for both electricity and gas and I must say I am quite happy. I made the rate online from the site and it is much cheaper than I paid before, then I get only one invoice and this simplifies my life a little. I had no problems with the meter or the like. I recommend it.
I have been a client for about a year and I am quite satisfied
On November 14th I go to engie for the supply of electricity and gas with the nest thermostat included, the girl with whom I entered into the contract guarantees that after about 15 days I would have been contacted by the technician for the installation of the thermostat, which is why I made the passage, after 3 weeks having not received any phone call I call the customer service who say "no, absolutely 2 months must pass", then even if I intend to cancel, but not to make a registered letter etc., I am waiting 2 months, today 26 January, still nothing ...
Bad with rude telephone operators with me can also say ciaone we are also looking for another supplier
Engie has one of the most underprivileged websites among utility and service providers. every time, before entering i have to type 100 times pasw. and user, without ever being identified, then when you least expect it, I find myself in my position! absurd. I have always encountered this problem and also reported it, but it repeats itself. Indeed, this evening, typing the web address, I am not even loaded the page, as if the site did not exist! Exactly, perhaps it would be the case that so much inefficiency was "rewarded" by the flee, flee of customers. I await some problems with the meter, presumed consumption and / or events of this kind, and I greet them!
If you could give a score of zero I would have chosen this without a doubt. I'm just saying that in three years of sending recommended and technicians arrived home to check the actual value of the meters I still get bills with readings higher than hundreds of cubic meters compared to the actual values. No amount was returned to me despite a thousand formal complaints. Stay away from this supplier. It is also impossible to talk to a single operator who can solve this simple problem. A theft from every point of view.
Yesterday I signed the third contract with engie coming from another company ... People prepared for his job, very kind and they can advise you. Personally I recommend it, they answer immediately !!!!!! It is not for everyone !!!! And you save !!!!
I am very angry I asked for a gas reactivation and since April 19 I have been dealing with call centers that give me different information and meanwhile I am in the cold with two young children after 15 days
I would like to know how to change the account details. Thank you
The worst, a decidedly negative experience. In the light and gas service offer I offer a free boiler maintenance service in the first year. I call to arrange the intervention, we fix the appointment but the same day, one hour after the agreed time, they tell me that they can not come because they are in a ZTL. I call the call center again to explain how to access the area and fix me by appointment: even this jumped without even giving me communication, if I had not called. I had to skip the office for two days without receiving a service to which they had contractually bound. Needless to say, I have been living in the same place for 20 years and I have always done the maintenance and revision of the boiler.
I have no words ... something like this never happened to me, 4 months ago we took over this property..after less than a month Engie took off the gas contactor..this after making the shift (electricity and gas) that of the light no problem, instead the voltura gas is not made and not communicated (as would be normal) this until they removed the contactor ... of course I immediately called Engie and I was told that there was a block of arrears of the previous tenant. Beneee .... I start immediately to ask for a new feeding always with Engie, after 3 weeks of atessa and N phone calls tell me that the practice is refused and that I am free to make a new contract with any other supplier ... OK, contact Edison ... after about 2 weeks they tell us that they have to close the file because PDR is not free (Engie block). I'll call Engie right away ... "but no, lady, watch that the file has been closed, therefore the PDR is free. OK
I contact Eon gas and after another 2 weeks surpriseaaa ... the same thing as before, I stop Engie. I keep on calling and I get the same answers (impossible, you are free to do with any other supplier) Contact Eni another 4 weeks pass and I receive the same answer .. ENGIE block
I call Engie again and ask for the opening of another file ... 10 days pass again and TODAY the request has been refused again ancora DIOOOO
But are you monstri ???! Do you have any idea how it is without hot water ??! Without the possibility of cooking ???!
AND ALL THIS FROM 3 MESIIIII !!!
SHAME ON YOU!
I'm still at it,
Is it possible that they have not improved the service? They lose work days waiting for technicians with deadlines between one intervention and the other minimum of 2/3 days
The customer has to call almost every day to understand what's going on, my odyssey started on 3/7 and I would be a new customer but it doesn't make any difference to him!
They have already received my complaint and they have all the extremes if they wanted to solve the thing better, instead they prefer to continue with a method that to say abstruse is a euphemism
I suggest that you manage the service / organization to re-read complaints and reviews because the problems of the writer are very clear and are quite similar
But don't you want to improve? Do you have so many customers that you can treat them badly?
I would like to be contacted by someone who can / wants to improve things and not by a small "robot" who is at the call center and performs (fortunately someone stands out among them)
You already have my references and I hope I haven't thrown away my time yet
disastrous, low bills at the beginning and then the bang from 1987kw billed for 3 months in an apartment with 2 rooms (estimated amount); pure madness; as well as bill arrived after 4 years
Too bad the option to give 0 is missing, because this is the vote they deserve.
Needless to write to write on fb or make a phone call, because the result is that you are even more angry with your UNanswered questions of which you are masters.
You took my gas off without warning for an unpaid bill that was probably lost. My mom, who is 80, lives in that house.
Not even a registered letter, which you claim to have sent but which I have never received.
And now after paying you call me to reconnect the gas by appointment and don't come !!
I can't complain because I have to wait 48 hours before receiving another appointment and so after 6 days. I still find myself without gas.
Shame on you !!
Very bad experience for a job interview, I timely (10 minutes before) the late referent of 10 minutes and when he arrives I snobba and says that come back later, I was given a questionnaire to fill out my modest thought "Absurd" 6 pages with requests for unheard of information, I have already worked with multinationals both in Italy and abroad but I have never seen such a thing in 33 years of career.
The customer service is courteous and efficient, except each time the call of a rude and rude lady who told me "this cannot be done, this we will not do". After a technician for half an hour assessed on site what to do I decide to take advantage of the boiler promotion and make an appointment for a new inspection for a more detailed and precise estimate. Two days before, however, the aforementioned reminded me that I had misunderstood and that they did not do that kind of installation and that I should have contacted a bricklayer and a plumber. I tried with courtesy to explain that their technician, with competence and courtesy, for the whole time of the inspection searched and evaluated the solutions, hypothesized a rough estimate and referred to a plumber only with regard to the replacement of a valve of a radiator. But in general he spoke assuming their total replacement of the boiler and proposing me to join the promotion. I didn't even have time to explain everything that the lady knocked me off the receiver. I personally found this unacceptable behavior. That the lady is calm and tries to help her customers with courtesy, attention, but above all RESPECT. I hope this one of mine can help you improve customer management because I was sorry that one person canceled the good work of everyone else in one fell swoop. With respect, best regards.
I hope for a reasonable explanation I have received an amount to pay 727.39 with a billing period that goes from 11/08/2016 to 14/05/2018
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