The worst, a decidedly negative experience. In the...

The worst, a decidedly negative experience. In the light and gas service offer I offer a free boiler maintenance service in the first year. I call to arrange the intervention, we fix the appointment but the same day, one hour after the agreed time, they tell me that they can not come because they are in a ZTL. I call the call center again to explain how to access the area and fix me by appointment: even this jumped without even giving me communication, if I had not called. I had to skip the office for two days without receiving a service to which they had contractually bound. Needless to say, I have been living in the same place for 20 years and I have always done the maintenance and revision of the boiler.