I'm still at it,

I'm still at it,
Is it possible that they have not improved the service? They lose work days waiting for technicians with deadlines between one intervention and the other minimum of 2/3 days
The customer has to call almost every day to understand what's going on, my odyssey started on 3/7 and I would be a new customer but it doesn't make any difference to him!
They have already received my complaint and they have all the extremes if they wanted to solve the thing better, instead they prefer to continue with a method that to say abstruse is a euphemism
I suggest that you manage the service / organization to re-read complaints and reviews because the problems of the writer are very clear and are quite similar
But don't you want to improve? Do you have so many customers that you can treat them badly?
I would like to be contacted by someone who can / wants to improve things and not by a small "robot" who is at the call center and performs (fortunately someone stands out among them)
You already have my references and I hope I haven't thrown away my time yet