The customer service is courteous and efficient, e...

The customer service is courteous and efficient, except each time the call of a rude and rude lady who told me "this cannot be done, this we will not do". After a technician for half an hour assessed on site what to do I decide to take advantage of the boiler promotion and make an appointment for a new inspection for a more detailed and precise estimate. Two days before, however, the aforementioned reminded me that I had misunderstood and that they did not do that kind of installation and that I should have contacted a bricklayer and a plumber. I tried with courtesy to explain that their technician, with competence and courtesy, for the whole time of the inspection searched and evaluated the solutions, hypothesized a rough estimate and referred to a plumber only with regard to the replacement of a valve of a radiator. But in general he spoke assuming their total replacement of the boiler and proposing me to join the promotion. I didn't even have time to explain everything that the lady knocked me off the receiver. I personally found this unacceptable behavior. That the lady is calm and tries to help her customers with courtesy, attention, but above all RESPECT. I hope this one of mine can help you improve customer management because I was sorry that one person canceled the good work of everyone else in one fell swoop. With respect, best regards.