Doubletree Times Square South Review

Great place to stay for New York Comic Con. A straight walk on 36th street down to the Jacob Javits Center. Staff is very curtious and helpful with your needs. I recommend this hotel.

-Takes forever to get hot water for a bath/shower
-Overall breakfast quality is below the average
-Location is good

They were really nice. The room was clean and they offered me a cookie as I left.

Was attending a conference in the area and this hotel was a nice walk to the venue. The beds are comfortable and the room is very clean. The check-in process was easy and you get a complimentary cookie. I would recommend the breakfast it has lots of variety and was very nice. I wish the rooms came with a bottle of water but thats my only criticism. Staff is friendly and helpful and a very convenient location.

I only stayed in the lobby while waiting for my ride. Decent layout, friendly service, warm amd dry... nice lobby.

The hotel was out of bottled water when I checked in, but promised I would have water for my stay in the morning. When I came back to the hotel after work the next day to collect my water, they informed me they were still out of water. How hard is it to send am employee to the store for a case of water to accommodate your guests, instead of just telling the guest you're out? Customer service is not that hard.

Great location if you want to catch Broadway shows, do some big-store shopping, and have an unlimited Metro Pass to visit many other parts of NYC -- this hotel is just blocks away from it all...yet far enough for some peace and quiet when you want to sleep. (However, I'm originally from New York so walking a few blocks is not a big deal to me. Some people who want the hub-bub of Times Square right outside your door may prefer another hotel.)

We had a king room with a great shower (no tub), a small desk to get some work done, and a small amount of floor space. It's great for a couple, but you'd probably need more room for a family. While the in-room coffee is iffy, the free cookies are a big plus. Overall, it's a great place to stay if you simply want a clean room to rest your head, and basic amenities to clean up from your day's adventures.

Excellent hotel in every way. The only one is that there is a lot of noise from the street. Rooms clean and very careful. I would go back again without hesitation.

Room is small but in tidy condition, service is fine, location is close enough to Times square that you can do most of new york. Overall it was a fine stay

Nothing fancy here. The rooms look a little dated but an affordable place to stay and close to Times Square. I'd stay here again.

Rooms are tiny, even for a king bed, and the water pressure is non-existent. Also, even with AC on full blast, the room was very hot

Rediculous experience. Arrived with a pre-order night at 10 PM, and they were overbooked. They put us in a taxi and sent us 20 minutes away to a different hotel farther away from where my conference was. We asked for a cup of coffee and/or water....nothing. Let alone a cookie! All I wanted was to get into bed.

Update: when we got to the other hotel, they gave is a room with one king bed instead of a room like I reserved with two beds.

I asked both hotels to get us a room with two beds, a second room or a rollaway. They did NOTHING!!! DO NOT GO TO THIS HOTEL!!!

We visited NYC for the first time this past weekend. The hotel is located very close to Times Square, Empire State, Central Park; it was all within walking distance. Room was clean, bathrooms as well, the bed was very comfortable. Everything was working perfectly fine for us. The complimentary cookies were nice and warm. Now the staff was beyond WONDERFUL! They were very welcoming, very friendly, knowledgeable, helpful and attentive! We got around NYC very well thanks to them. Richard (Bell Service) and Thomas (Guest Services) stood out the most. They were so friendly and knowledgeable. Gave us step by step directions to anywhere we had to go. I have to say our stay here has been one of the best experiences we ve had with a hotel. All the staff was great!

The staff was nice and accommodating, however the A.C. did not work, after 2 attempts to let the staff know, the engineer never showed up. The humidity in the city was high, slept 2 nights very uncomfortably.

Good location. Good comfortable beds. Clean. Staff efficient.

Location is good. Not at the heart of time square lights but close enough for a 16min walk. Some construction near by so no view or anything spectacular. Still a great hotel inside is clean and workers are friendly. Rooms are small but to be expected in new york. Well worth the money at 167 per night.

Compared to the comparable Homewood nearby, this place is dated. Normally that's fine, but there's a lack of investment in the upkeep of the room. When you spend $540 for a single room for a single night, you would expect it has a remote, the TV is in one piece, the thermostat is backlit and responsive, the fan in the bathroom is not obnoxiously squeaky, the bed is not literally up against the air conditioner.

Also the photos of the gym/"fitness" center are not accurate, and are false advertising. Contrary to the photos it shows, there are no free weights, and maybe 4 cardio machines and some medicine balls. Part of the reason I picked this gym was because of the fitness center, and I had to spend $21 on a day pass to Planet Fitness instead.

Otherwise, the bed was clean and comfortable, the A/C did keep the room cool, water pressure/temperature were fine.

The +$10 "midtown" view is alright too if you're high enough but it's not worth spending extra on.

The Hilton? Psst! It was more like the Hollywood Tower of Terror minus Mickey and Goofy. Listen, upon your arrival, to this establishment you will be charged an unannounced surcharge of $45 when you go to check in (which may or may not be included on your invoice when booking online). So beware!! On the other hand, if you're trying to dispute this charge before checking in and allowing the hotel to officially charge your card. The staff will laugh in your face and insult you as though you are a child. The good news! Sarcastically speaking, management will offer you a cookie as a kind gesture just to shut you tf up. But, that's not all folks! The rooms and corridors are extremely small. So, if you re Claustrophobic no worries just stare outside your hotel window facing a brick wall to ease the tension. And if that doesn't work just glance above your head at the crack in your hotel ceiling. (*Exhales) Namaste.

However, PUMP THE BRAKES! The cocktails at the hotel bar were cute and because they were so delicious it kind of made me forget about the craziest at this hotel. And how unprofessional the management at this establishment was. Until it came to checking out (we literally had to walk down 16 flights of stairs because the elevators were taking forever) and things just got worse. On one staircase there was a bag of trash left awaiting for clearly a guest to trip over and crack their skull. And oh how original one of the doors (that we thought was our exit) had no doorknob. Heed my warning! Just get an Airb&b and call it a day.

Lovely hotel, friendly staff. Breakfast was lackluster, would not pay for that when staying again but overall nice hotel

Staff were great. Rooms meh. Very noisy at night! Bring headphones!

Stay Away!! This Double Tree should not be allowed to have the name. Its a Filthy Dirty hotel and the are out of everything you ask for. One of the elevators even seemed like it slipped while we were in it and fell down a floor or so. It scared the deal out of everyone in the elevator. The hotel is under staffed and is not and shouldn't be called a Double Tree. Stained carpet, stained comforters, filthy hotel and out of everything you ask for. Can't believe Double Tree would allow this hotel to use their brand. Stay Away From this place!!!!

Good hotel, pleasant staff and a big plus point, some even speak French.
++ The self-service / brunch breakfast is appreciable.
++ sanitary
- Small downside room 2x2 beds a little small.
We had a pleasant stay

Fairly Clean, I am part of the DHS area, Decent staff, Decent security, Beds are comfortable, TV is big, Showers here are awesome though.

Room was small, but service was great and the hotel was located perfectly for a weekend in the middle of New York City

I can't say enough nice things about this hotel. As far as NYC hotels go, it's inexpensive. Obviously the rooms are pretty small but ours was clean with a nice, modern looking bathroom. My sister and I shared a queen bed (that looked more like a full size but oh well). The staff was great! They were helpful and friendly. The front desk even gives out free warm cookies. I would definitely recommend it and stay there again.

I stayed here for two nights. Great place to stay very near to times Square and they have clean rooms. Service was good.

It's a nice location too bad it's lacking on just about everything. If I were Hilton i would remove my name.

Pros: Clean rooms, good location, great view, and helpful staff.

Cons: wifi is not free (read the fine print), only two elevators, no outlets near bed

My overall stay at this hotel was "okay". Upon arrival the bellhop, whom remained VERY pleasant until we left, greeted us outside AND inside the lobby. As I checked in, I was offered a delicious cookie for my husband and I (who doesn't love free treats)! But, as soon as they ran my credit card it declined. All funds were available. After running the card for FOUR different totals, the funds were removed from my account but my card still declined. They cleared me to get settled in my room and to come back later and try. The room was pretty decent. Aside from the bed sheets that did not seem to fit (if I rolled over the sheets would come undone). I was only given one wash cloth but two drying towels. The refrigerator was also not quite cold, but there was no point of complaining. I left to enjoy the city (which was RIGHT around the corner :)) and figured I would come back and try my card. They tried to process y card while I was away only to have it decline again. Of course, being that they had removed the funds earlier. The supervisor kept telling me "I'm sorry, I'm not sure what you want me to do". Well, of course I would like for you to return the funds. After a "LOVELY" time trying to return the funds I was able to have the funds returned to my account and the transaction went through. All-in-all, I should have chosen a different location for my festivities.

Really enjoyed the warm cookie.. clean room and great location! I would stay here again!

Small room. Clean. Good location. Stayed for business. Long wait for elevators.

Clean, quiet rooms with breakfast. Excellent customer service from Eternity at breakfast.

I left personal and very sentimental childhood items tucked away to find they were gone when I returned. A small teddy and a small pillow. I'm 15 years old and I had those things since I was like 6. The first day I returned and they were exact where I left them. The next few days I realised they were gone. The workers claim they were taken by accident with the sheets, then failed to get back to me about retrieving them again. Just terrible. Otherwise, the rooms were tiny. Some of the service was good. Just a horrible experience for me.

Not very clean. You can tell right away they don't clean too well.

What a dump...its a a B grand hotel....go elsewhere... Rooms are tiny, service is second to none... Cause there ain't none... Overall it's an amazing hotle if you want a 2star box in NYC.... Spend your hard earned money elsewhere... Take it from a diamond Hilton member....

It is a good hotel, economic compared to others in the area. It is very well located in the south of Manhattan. The problem is with the check-in, it's too late but at least you are allowed to leave your bags until the scheduled time.

Great place with access to all the nearby locations. Service was good and rooms were clean . Worth the money I spent at this place

Nice rooms, great location next to Penn Station and Times Square

The place is alright, clean. However we had a room which the thermostat was not working and they were doing maintenance work on our floor well through past midnight. The lobby smells like straight up cigarette smoke. Location is great though, so close to port authority & penn station.

Great location just down the road from all the action. The staff are very helpful and the room was very comfortable.

Nice place, little noisy because of construction going on around it. Staff is excellent.

The building and the rooms itself are nice. Unfortunately I can not say that about my check in experience. One of the employees switched our reservation from a double bed to a king bed the night before. The manager was no help and if anything was trying to cover up the fact that there was a mistake. My friend had to call Hilton to get the issue resolved. They did. If it wasn't for Hilton all three of us would be stuck in one bed. Will never stay in a Double Tree again.

The hotel was exactly what I needed for this visit to NY- well suited in mid-town Manhattan and within walking distance to the garment district and further north to Times Square, Central Park and St. Patrick's Cathedal. Lots of convenience stores nearby.

We enjoyed staying here and with a free upgrade, warm cookie, and attentive service it is hard to complain!

Uncomfortable...room too small stayed for 7days& 6nights with my family and also they had problems with the shower...hope they can fix that issue...

Had a wonderful trip and stay. When a issue came up, mgr Sebastian Alexander quickly resolved it. I will definitely come back.

A good clean place to sleep. Lovely breakfast and service.

Nice hotel, situated in a good walking distance from Times Square. Every day they welcome you with warm cookies that are delicious.

This place has the worst service I have ever seen they keep you waiting for a piece of paper when you have already paid online and they are not even courtious that we have travelled for a long time and are tired I would never recommend this hotel to anyone ever

Very nice hotel for the price range. Sinks in the bathrooms are those raise bowl types with the faucet being a goofy thing. But the rooms are nice and the staff is very friendly and accommodating. Our rooms tv didn't work right but that was a small thing as we weren't there for television.

Hotel style a bit retro but very clean. Central Point is close to many attractions .. very friendly staff ..

Staff super friendly, rooms cleaned and we'll stocked.

The room was decent and clean, air conditioning worked well. It wasn't very large so can't rate it 5*. The bathroom was oddly 20deg warmer when it's door was closed. The sink faucet had a crack which was causing a small puddle on the counter every use but the shower was nice, clean and worked well. The staff was very nice and helpful. Docked a half point because the tiny elevators run a strange scheme, bypassing your floor just based on the call order. It took 5-10min to get the elevator one time. Probably because they are so small

Excellent in every respect. The location and staff are excellent.

Tiny DoubleTree located directly down a few blocks from the Javits Convention center. Staff just as amazing and friendly as any Hilton hotel I ve stayed at. Minus one star for every single day ice cold showers no matter what time we tried to take one.

Terrible customer service, multiple rooms either had broken cooling units, small rooms, and generally not up to Hilton standards. One of my team had to change rooms in the middle of their stay - unacceptable. My receipt was totally incorrect and I was overcharged - no resolution. Overall, find a different property to stay at.

Clean room, pleasant staff, and great location. Cookie on arrival was good too!

Had a terrific stay despite the construction in the area. Staff was very friendly and helpful to a couple of Okie tourist. Thank you very much

Had room on 15th floor, king size bed and a nice big shower. I was taking the girlfriend to New York to go to some bars to celebrate her 21st. The kind gentleman at the front desk in honor of her birthday give us a card that gave us free access to the breakfast buffet. The room was exceptionally clean and the bed was very soft and comfortable.

Awesome Cookie's allways smiling staff Good vibrant atmosphere

Not a great experience. No heat in restaurant. Heat not working in room no hot water. Ate the steak sandwich it was too tough. Soup was great. Restaurant servers were excellent. Location is good near to everything.

This hotel was well located and pretty well maintained. The staff did a great job at making us feel at home and they knew their way around real well and were happy to help us.

Joshua and Adam at the front desk are really amazing. They are the best...they changed my mind on hotel....hi 5 to them and the 5-star review only for them

Very small rooms but they were clean and the staff was incredibly friendly. Had a great stay. Very convenient location between Penn Station and Times Square.

Stayed here for two nights. Had a clean and quiet room. The hotel is very conveniently located very close to Penn Station and the ACE line. Biggest negative comment is that the hotel has 27 floors and only two small elevators so I often found myself waiting quite a while for the elevator. Had the breakfast buffet both mornings which was pretty good but nothing over the top

I didn't know what to expect and I was impressively surprised. Everything was more than I expected. From location to room to staff.

Good location (walking distance to Javits Center and Times Square). Good service-- were generous with the cookies.

Came for Inforum 2017. Hotel was as expected. All good.

Perfect distance to the main attraction NY has to offer.