Brittni Anderson

Review of Doubletree Times Square South

The hotel was out of bottled water when I checked ...

The hotel was out of bottled water when I checked in, but promised I would have water for my stay in the morning. When I came back to the hotel after work the next day to collect my water, they informed me they were still out of water. How hard is it to send am employee to the store for a case of water to accommodate your guests, instead of just telling the guest you're out? Customer service is not that hard.