We visited NYC for the first time this past weeken...

We visited NYC for the first time this past weekend. The hotel is located very close to Times Square, Empire State, Central Park; it was all within walking distance. Room was clean, bathrooms as well, the bed was very comfortable. Everything was working perfectly fine for us. The complimentary cookies were nice and warm. Now the staff was beyond WONDERFUL! They were very welcoming, very friendly, knowledgeable, helpful and attentive! We got around NYC very well thanks to them. Richard (Bell Service) and Thomas (Guest Services) stood out the most. They were so friendly and knowledgeable. Gave us step by step directions to anywhere we had to go. I have to say our stay here has been one of the best experiences we ve had with a hotel. All the staff was great!