Don Valley North Toyota Scion Review

I came for my first oil change and was initially told it would be two hours . My service representative Reggie then managed to have it al done and out the door within an hour. Thank You Reggie

Recent SUV Purchase

February 21st, 2021

Polite and respectful staff. Able to fully information about the chosen vehicle before purchase. I was shopping around, the sales person, Toni Cao made me confident in buying this kind vehicle, explained me all about the make and model. Have purchased it. I am happy the vehicle will be ready in 2 to 4 months due to preferred color. The account manager informed me about the finance at 0% for one year! I took it as well at no interest! She is amazing lady. I loved this dealership and recommend to you if you are looking to buy a new vehicle.
Maker Nizigiimana

The staff at DVN Toyota truly know the meaning of customer service. Our family has purchased their vehicles from this location for 3 generations! Mr. Akbari and his colleagues really appreciated our loyalty and ensured that my needs were met and all deals made were fair and positive. Definitely recommend Don Valley North Toyota; a team that stands behind their brand, their customers and their service.

Extremely happy with my whole experience and service provided by James Zhan, he was very friendly and helpful in getting the deal I wanted and the car. Went in multiple times to speak with James and test drive the 4runner twice and he was very patient, this was the kind of service i received ever time coming in and it was great!

As a first buyer I had a good experience.
I dealt with Hameed first who was helpful and friendly.
Provided car details of 2016 Toyota Corolla, did the test drive I was confused as I was buying car first time ever from dealership but because of their corporation I made my decision easily.

Special thanks to Vijay Vijayan, he explained the car features again in detail when we went there for the second time for the test drive.Very professional and knowledgeable.
I will recommend him to the first buyer. Provided great customer service. Keep up the fantastic work.

Overall good experience.

Busy, beautiful and big dealership, had a good sales experience with Shan.

One of the worst dealerships I have been to. Rude staff. Forces you to buy from them. Wouldn't give me a quote if i didn't commit to buy. I went to 2 other Toyota dealerships and had completely opposite experience..

I have never heard of anything good about this location from people that I known and have used this location to purchase a car. My friend recently bought a Lexus SUV here and within 2 months, something already went wrong. We bought it back for service and questioned why there is already an issue with a brand new car. This is a safety issue to all customers which they replied back saying that is why we have warranty on their cars. They don't seem to care about people's safety with their issue problem of their product. Before release a new car to it's customers, all safety checks should be done. But in this case, I do not believe it was checked properly. I'm very disappointed with their services of this issue.

Buying car is never easy .. but Navid Norouzi from DVN Toyota made the entire experience well worth it. From the very first minute he made us feel comfortable and appreciated. He helped us through the process and we never felt to be rushed or given option that we didn t see valuable to us. At the end we were very happy with the deal and with the entire visit to the showroom. In addition, Navid helped us with the process, like financing, getting paperwork done and so on. We are highly recommending Navid to help you buying your next car!

Bought a brand new pick-up truck from Don valley north. I would warn anyone buying a new car from to watch out for a few things. First, the price they gave me for my vehicle was about $700 higher that the MSRP online. When I asked why, they said that they added a service called Globali to the vehicle (which in fact recently was on CBC news since it is a scam). When I said that I did not want this service they said they automatically add this to all their vehicles and could not remove it! Also, before buying their underbody coating, look closely their display in the show room which has had this treatment. There is black tar overspray all over the bottom of the rocker panels! Not what I would expect for $800. Lastly, after signing the paper work, you are brought into the "financing" department, which is their final attempt at trying to sell you even more add-ons based on "expected" repair and maintenance costs. They show you an arbitrary graph of "cost of repairs vs miles" which is based on no factual evidence whatsoever. Go ask their service department about any types of repair or maintenance costs before believing the salespeople.

Don Valley is one of the largest Toyota dealerships in Canada which allows them to price their vehicles very competitively.

We were assisted by Fiona Leung, who was incredibly professional and detail oriented. Even with her busy schedule she was able to help us find and purchase a new vehicle.

I highly recommend DVN Toyota as well as Fiona as an advisor. You can't go wrong buying a car here.

Arman Mazaheri-Tehrani of Don Valley North Toyota was not only knowledgeable, but extremely warm and professional. At the start of our meeting we were strongly considering purchasing from another company, but after a lengthy discussion with Arman, we were convinced that purchasing from Toyota was the best choice for us. We love our new 2017 Limited Edition Sienna! And the facility is easily the best and most impressive of all Toyota dealerships.

It was a pleasant experience working with our sales consultant Arman. He took us thru the whole process effortlessly and we leased our vehicle thru him. He was knowledgeable, courteous and professional. I would recommend him without any hesitation. Thank you Arman.

It was an interesting experience. I am a first time car buyer and pretty inexperienced. The girl at the reception was nice to match me with a salesperson even though I was a walk-in. I openly expressed to the advisor that it would be my first car. I didn t need it to be really nice and I wanted to know the lowest monthly lease rate. The advisor did show me the lowest rate on the website, but he also said something like oh if you don t have money, this model is your only option. I got what he meant - limited budget, limited choices. But the way he worded it made me super uncomfortable. When I m done with my test drive, I just waited by the entrance inside for the advisor as instructed by the receptionist. He saw me, walked towards me, stopped for a few seconds, and then headed straight to the table we sat by before the test drive (he was on the phone the whole time talking to client I assumed) . He didn t acknowledge me at all and I stood there for 3-5 minutes awkwardly. I was quite confused and felt ignored. Overall the dealership is accommodating because I got to talk to the advisor and had a test drive without an appointment. Two stars for that. Terrible interaction with the salesperson thou.

Service consultant is great and pleasant to deal with. Shuttle service for the service customer is very thoughtful. Service bays and showroom are modern and clean.

TERRIBLE TERRIBLE TERRIBLE!!! Was overcharged and not refunded or credited back any amount since I signed the invoice which I signed quickly because I was late for work since a simple maintenance check up took them 3hrs and 40min when I was told it wouldn t take more than 3hrs (3 fluid changes, 2 filter changes), after being overcharged and looking at the invoice, cost of labour was 3x the amount of cost of parts, was informed the wrong value for parts, was taken advantage of since I don t know much about cars. Spoke to services manager Jim who was of absolutely no help since Toyota already has my money. What they say is true: go to a non-car dealership mechanic shop unless you want to get majorly ripped off and taken advantage of. I wonder how many other customers have had the same thing happen and just didn t look at their invoice carefully. Classic sexism. Take your time and money elsewhere from these sharks. Definitely never going back here.

I recently got a car from Don Valley North Toyota. Hameed Chennan was super friendly and helpful! He understood what I was looking for and helped me find a suitable car within my budget and needs. I would recommend this place if you are looking to find the perfect vehicle and great service!

I just bought a Vehicle from Don Valley North Toyota , the car is amazing beside the financial and sales department were honest in their advice and they are professional team with good knowledge and attitude
Many thanks to Mr. Gorge, Mr. Hameed, and Ms. Vecci

waiting to get my deposit $500 back,hopefully it wont be a bad experience. called them the whole afternoon, so far no positive answer yet. just hope I wont lose the trust for this brand,will continue my comment until I get my deposit back. the sales person Bingley Guo promised, I would get my deposit back no matter what.

got a phone call from the sales manager made an appointment for 2 weeks later. they said the anti_rusty is done for the car, from 7:30pm to next day 3pm, so fast?

maybe somebody can give a comment.

I bought Toyota Corolla. The sales person Shuja Rijvi, helped me to find out best car as per my requirements and offered a good deal as well. Very nice and professional guy support me through out the process.
I recommend you to buy from him, even he offer zero percent interest on some deals. Just go there and ask for Shuja.

I visited this Toyota dealer on 4th Nov and met Mr Jun Choi to see Rav4 and Corolla. He helped me with all the details along with test drive that was really informative. Unfortunately, I bought a different car from a different dealer as Toyota didn't have what i was looking for. But, wanted to mention that Toyota dealer is lucky to have employee like Mr Choi. Keep up good work Jun :)

I leased Toyota- C-HR from "Behzad" at Toyota Don Valley. He is specialize in high quality. He has a reputation for outstanding quality, honestly and integrity. I've really enjoyed working with him. Pricing and your trade in will be fair. I left a great deal on my new ( used) car. I will definitely go back here again because of excellent costumer service and high quality vehicle. I will recommend " Behzad" to people i know. I will be a return customer for sure!

Great salesman, was able to make plans and help us chose the perfect car

During Covid I was very hesitant to get a service for my car. I must say I was very satisfied with the treatment I received from Amin Keshavjee at Don Valley North Toyota. The appointment was timely and the service was great. Amin Keshavjee was very friendly, kept his distance and arranged pick and drop service. Amin is extremely professional & friendly and showed excellent customer service skills. The location is very clean and wasset up for social distancing! My sincere compliments and hank you!

"Best car buying experience ever" - Ajmal Rahmani
I recently got a new Tacoma limited and it's absolutely wonderful. I love it In addition to a great car I had the best car buying experience at Don Valley North Toyota Today, good customer service is hard to come by, so when one receives exceptional service one has to share. From beginning to end it was a pleasure to deal with the Don Valley North Toyota. My sales guy Mohamad El-Asmar was such a sweet and down to earth gentleman knowledgable and professional. He works hard to get exactly the price point I wanted. He made me feel like I was family. I would definitely recommend him. car professionals for your car needs He surely make you feel like you are the most important customer he ever had.

Hi i am dealing with toyota dealer for ages, but this time Ali helped me, he was amazing, took his time and expelaind everything about the car, his young but he has a good head on his shoulder, he promises a good future for toyota dealership, i can go on and on, in one word his amazing, thanks Ali.

Had an Express Lube service today. In and out in half an hour. Friendly service.

Here you can find any models of Toyota and free to take a test drive. Staff are nice and polite and explain everything details of your queries.

I bought my first car from DVNT sales rep Lina Ai. She was amazing and very helpful. Very friendly and informative. Thanks!

I really appreciate Mohamad and his team for their assistance at Don Valley North Toyota. I will be sure to come back to this location

As usual for the last 10+ years I have been buying vehicles for my family from DV North Toyota, due to the excellent services and customer care provided by amazing and trustworthy Manager Steven Farah and saleswoman Jeanete Mallouf!!!!

Incredible service from Shuja and Nixe. They were very quick and helpful in order to complete my car approval. Will defenitly recommend anyone to complete business with them.

I recently purchased a Land Rover there had a great sales guy ( Hameed) . Friendly and verry help fully no pressure at all I will surely recommend him.

Recently I was at Donvalley Toyota regarding a pre-ownedvehicle I've looked up on Autotrader. During the appointment, the salesperson told me that the car was sold and delivered two weeks ago but they didn't wanted to take the advertisement down Incase something bad happen and vehicle doesn't get sold and it'd be a lose for the company if they take down the ad. I asked if It was bought on finance or full cash payment and the salesperson said the customer bought it by cash. At that point I don't understand what is the "lose" for the company since the person made the full payment by cash. I think it could be one of the dirty tricks they play on customers, by attracting them and make them believe that the car they're looking for is gone and force them to check out the alternatives. Not good.

I purchased my first car in Canada from Don Valley North Toyota. Had a very great experience dealing with Steve Cook! Definitely recommend Don Valley North Toyota! Thank You Steve!!!

I was there for lease a car
What I get ?
They wasted my time
Asking many questions
Taking money from me as a deposits
Taking many documents from me..
They don't trust me and you
Some Impolite and rude stuff
And finally after all I got nothing!!!
Terrible place
I recommend people buy or lease Toyota from steeles and dufferin you get car in 10 minutes

Not a good experience. My daughter in law just pulled me out. We visited some other places next day and day after where her coworker's husband is a very big shot. We were treated royally and have seen something workable. I still insist her that DVNT is my OLD place let me visit once and see how it works or not. If not we have our other alternative for sure. I have been going to DVNT for the last 4 decades and bought 6 cars, I do not want to say more but this time was comp. different. I am so sorry to give this kind of a statement.

I recently bought a certified used Corolla from Don Valley North Toyota. This is the first car I have purchased as an adult and did not know what to expect from the dealership and the sales team. I am happy I chose Don Valley North Toyota. Salesman Sam Francella was extremely accommodating and knowledgeable. I feel I got good value for a great vehicle!

Keep your receipts and don't use the shuttle service.

I was almost charged for work that was already completed the last time I came in for maintenance. I had copies of the previous receipts in the car and showed the service desk that they had finished 3/4 of the work 4 months earlier. Since then, I've been avoiding this location and going to a different dealer instead.

Against my better judgement, I dropped off my vehicle for the airbag recall, thinking little could go wrong since there wasn't any fees and it was close to other errands in the area. I was wrong. I was dropped off by their shuttle in the afternoon and got a call back in about an hour about my car being ready and to wait for the pick up shuttle. After waiting 1.5 hours and leaving several voicemails, I eventually was transferred back to the same old woman who told me to wait who then informed me that I must have spoken to someone else.

Another 20 mins later, I'm picked up by a service technician who tells me that he always get sent to get customers when things go wrong. 2 hours later (3.5 hours all together) I manage to pick up my vehicle and leave.

I won't be doing business here again and would strongly advise anyone who would to keep their receipts and avoid the shuttle.

I have been dealing with Don Valley North Toyota probably over 20 years. Service has been great. The times they did not meet my expectations or requirements, they quickly did what they can and at times even going above what is needed rectify the issue.
As a result, within my family we have 5 cars purchased and being serviced there.
I have dealt with other businesses (whether it be, various franchises or local service shops) out of convenience, and found them not as trustworthy as DVN.

Recently I had some difficulty having the rust proofing company honouring the life-time rust protection (was a matter of how the Agreement was written, it appears to disqualify me from the claim which was quite unreasonable). Marlon (Guess Service Manager, great experience working with him) took on the matter and had it resolved - I was pleased.

Many times the service is fast. On an oil change, by the time I get a coffee and make my way to the show room, the car is ready! Yes, maintenance service can take long, but I much prefer diligence spent on the car over rushing through the job.

I am currently in the market for a Lexus. Considering the quality of service I receive for the Toyota division at DVN I am hopeful that they can service the Lexus too.

I give 4 stars (or 4.5, but couldn't get a half star) out of 5. I never give perfect, just because there is always ways be better, especially in the service industry. Nevertheless, great job!

Their Red Tag season provides many cars at good prices. I like this place. Keep up the good work.

Is the bad place of all Toyota store that I visited

I am a happy owner Of 2012 Scion which I bought at Don Valley North Toyota .
The sales personal wore exceptional and payd attention to my needs, and mutch me up with a car which suited me perfectly, they wore professional and they realy care for you to have a positive experience.
Specialy Muslim Bharwani was outstanding if a buy another car for one of my kids I will definatly look him up.

I was looking for a used vehicle under 10k and after visiting many other dealerships I found a car at Don Valley North Toyota. I dealt with Sam Franscella and he was very professional and took the time to test drive with me and help me get the vehicle I wanted for a good price. I felt I was treated fairly and that Sam answered all my questions and was a courteous salesman who made a frustrating task (purchasing a used vehicle) a lot easier to go through. I would recommend this dealership and Sam as a salesman.

Very good and friendly service, to my satisfaction!

I bought my first car here and I was assisted by 5 amazing staff who ensured that I left satisfied with my purchase. My salesman, Shuja, was professional, kind, and was able to find a car with the exact specifications I was looking for with one phone call. The used car manager, Jason, took time to show me all the work put into the car and had no problem answering all of my questions. Another salesman, Shayne (who owned the car previously), stopped by to show me the car and explain how he had taken care of it. Marco finalized my paper work with me and explained the forms in a way that was easy to understand.

Additionally I met the lot manager, Rudy, who sanitized my car before and after the test drive. Rudy was so kind, so friendly, and genuinely so happy I was able to walk away with the car I wanted. It is very clear he has pride in his work and you can see it in every single car in the lot.

These particular members of the Don Valley team were courteous, down to earth, and treated me with respect. I never felt pressured which was so refreshing after weeks of disappointing visits to other dealerships. I was able to drive away as a happy customer and feel confident in my purchase!

Thank you to Shuja, Jason, Shayne, Marco, and Rudy!!

Fantastic experience overall, special Thanks and grateful to the advisor Tony Cao. Very professional, knowledgeable and did his best to choose the car wisely. The level of expertise shown by him is an example set and reflected in the entire dealership. I ll be looking for him every time I m there! Great job Tony will surely recommend him for anyone. Keep it up..

I purchased my first car in canada as a newcommer by this dealer.it is a used car but they interested with me as they sell a new car...they are listening you and answer to your needs .it was a chance for me to meet MUSLIM BHARWANI a sale service provider...he is always by your side he knows and understand your needs even more than you through his experience.he is very patient and never insist you to be in rush to buy.very comprehensive and friendly. And i have to thank to donvalley north toyota managent to have such a talented and kind person in their team...Muslim Barhawi thank you very much

This dealership's service team has been very good to me so positive opinion from me on this place. I do take one star off as they keep telling me I need to change my air filter even though I had changed it recently at this dealership. I recognize the need to upsell but c'mon, they gotta try something more plausible.

I went there because of the brand of Toyota but I stayed and bought a car because of the young professional kind informative sales person named Behzad, he was very helpful and carrying about customer needs, he knew all sales tricks. I have had Toyota since 2011 and love it but now I know why Toyota is the biggest seller in north America and Don valley is the biggest in canada those could not happens without all the people are working in Toyota .Good luck #behzadshomalzadeh , looking forward to have another business with you guys.
The environment is great! The staff is fantastic! The teamwork is awesome!! The selection of vehicles is absolutely amazing! Thank you to the whole team for everything you all did to help us bring our new baby home! Go see Behzad for an awesome car buying experience!!!

Ian and Sam were great! Especially Ian! Love his service !! I would definitely gave his business card and recommend him to everyone !!I had a great time with them and my purchase is extremely satisfied! I used to not like Toyota cars, especially corolla. Even my friends told me not to get a corolla! however, after visiting the show room and driving my new car around, it changes everyone's thought ! 2014's design is really nice and now everyone including my friends are amazed by it ! I feel proud driving this car around although it's not a high-end car !! Thanks Ian thanks Toyota

I am a repeat customer at DVNT for many years....the service and personal attention my family gets from Amin in service, brought me back recently for my new purchase. Courtesy, caring and honesty are the traits of service that I rely on and Amin delivers every time. Thank you DVNT and Amin. Highly recommended

Had a great experience buying a used Rav 4 from Shuja. Super happy with the vehicle and the customer service he provided.

I have been a loyal Honda customer for more than 2 decades. Walked to the spacious, clean and bright Don Valley North Toyota car showroom for enquiries and test drive, my family was referred to Mohamad El-Asmar. Mohamad is knowledgeable, patience in answering all questions with details, conducts fact finding tactfully and genuinely try hard to find out what kind of vehicles best suit my need. His friendly, sincerity approach drew me back to the dealership after the first visit and purchase a RAV4 Hybrid.
Mohamad also willingly to sacrifice his after office hour and day off time to follow up on my last minute change on the purchase to ensure all the relevant paper work are done correctly and in place for prompt delivery. I received an absolute top customer service and drove away my new vehicle on the day as said.
Thank you Mohamad and congratulate DVNT have such a good team player to be part of the success.

First day work log. I met many new friends from each of department. People who work here are very friendly welcoming and not to mention their professional customer service. Especially thanks to Steven and Anand for helping me show around this dealership. I will tried my best to catch up the team in the future.

Great experience at Don Valley North Toyota. Bought our 2nd Toyota Corolla through Sales Advisor, Fiona Leung, if you're looking to purchase a vehicle, you definitely need to ask for Fiona Leung, she's the best, went above and beyond in her service to us. For Finance, you have to go through Jayden Park. He's fast, efficient, has great attention to detail and is able to advise you to get the best deal and perks.

We got the BEST DEAL on a New 2018 RAV4 from this dealer few days ago , we had dealt with Simon Lam the sales representative at that dealer , he was very knowledge and extremely friendly ...

Thanks Simon !

Oh I had very good experience with Tony at your dealership. I bought a pre-owned car from your office and he treated us very well. He showed us the car and explained everything about the car. He had all the answers to our questions. He treated us very nicely. Me, my son and my wife were all impressed by his services. We will refer him to all our friends and collegues. Keep it up Tony!!

Just came to Don Valley North for a regular oil change and found out that they jacked up the price by $10 to $69. That's 17% inflation!

Called Wietzes and their price was still $59. May have to look for a different shop for my future services.

I just purchased my 4th car from here, service is incredible and staff is very knowledgeable and friendly. They gave us a great trade in value on our venza and helped us get into a brand new car OVER NIGHT.

Excellent customer service (Anand). Listens to your offers and opinions with great care.

POST DELIVERY UPDATE:

After test driving and talking about the 2013 Scion FRS, Anand was able to guide me through the payment process and was able to provide the best price for the car. He has been one of the best people to deal with. The car has been one of the best purchases and one of the most exciting cars to drive. Anand and his colleague have made this a very smooth and hassle free process and I cannot thank them enough.

My salesperson's name was Mohamad, and I had never seen anyone more interested and so invested into helping me make the right decision with incredible amount of patience. His level of knowledge and experience has definitely made my first car purchase one of the easiest decisions I have ever made.

It s my second car from DVN Toyota, I had great experience with the sales person mr. Jega , he is very knowledgeable and helpful guy in that dealership

They make me wait more than four hours do a service which is totally unacceptable. Four hours is half of one person shift and I don t understand how Toyota is surviving with this inefficient staff at work in the back and staff at the front don t know how much time to give customer beginning they said one and half hours after that half hour again hour.

This an awful experience from my favourite car company

I will looking forward to see the better experience on my next visit (if someone responsible enough hand this think)

Great environment while waiting for the vehicle being serviced and Service adviser is friendly. But the technician doesn't seem having the skill other than oil change. Visited the shop recently for my Camry due to the steering wheel noise. Followed the suggestion to flush the power fluid for over $100, which didn't solve the problem. Later when I visited another shop, they told me it is very common problem for Toyota cars and sprayed WD40 in the joint. The problem was resolved and no charge!

Am really glad making deal with u guys, specially Shuja is a dissent guy hard working and focused, he really did help me a lot thank you.

Haben

It was our first experience with the Don Valley North Toyota, and it was uneventful and flawless . In particular , the salesperson Vadim Borisov was very professional and helpful. Even though the dealer is supposed to protect the dealership from a greedy customer , it wasn't the case here. He seemed going beyond the border to favor our interests. Strongly recommend both, the dealership and Vadim Borisov.

Hameed Chennan was extremely knowledgeable and helpful in my search for a great used Toyota Sienna. I called ahead with a particular vehicle in mind as I had been looking for a couple of months and thought I had found a good deal. When I arrived he had printed out a list of similar minivans of various makes and models, one of which was a fantastic van and a fantastic deal!

We have recently purchased a Volkswagen CC from Don Valley North Toyota. It was our first time visiting a Toyota dealership and we had a positive experience. Our sales representative was Logan Artindale. He was very personable, helpful and patient. He listened to the few concerns (e.g., rust) we had about the vehicle we were going to purchase and managed to address them in a timely fashion. He was very prompt in communicating with us and ensured that the purchasing process went smoothly. Thank you, Logan!

James Zhan is not a typical sales person. He is quite friendly and understanding. He took the time to help me find a vehicle that suits my needs. He'd inform you but he doesn't sell what you don't need. I had a couple if test drives and I found what I was looking for. I am quite happy with my RAV4. Thanks James!

This is the second time we buy a car from this dealership. My wife and I bought a Corolla 2016 in December and, I have to say that the experience gets better each time. We came back to our sales representative Jeanete Maalouf, and she was fantastic! she absolutely knew what we were looking and recommended the best option for us. We bought a RAV4 2016 and in a matter of 2 days we had our car with us! She really is, by far THE best sales rep in the Toyota don valley dealer and we absolutely recommend her. We are definitely going back to her when we have to change our cars!

We have bought 2 vehicles in the last 15 months from Don Valley North Toyota.
The first time, we were looking for a Toyota Sienna and were searching for at least 6 months to find the right vehicle at the right price from a reliable dealer. We had visited a lot of dealerships but Don Valley North Toyota was the one we selected. When we walked into the DVNT used car section we were referred to Anthony Silva who is a very professional, humble and honest salesperson. He gave us excellent service. I would highly recommend that you go and ask for him for the best deals and he will find the best vehicle and the best price according to your needs.
When the deal is being finalised you will meet George, the used car department manager. He is a very accommodating manager who will not let you go home without your selected vehicle. I found George to be a very upbeat, funny and helpful person.
When we were looking for another van, we just went to Don Valley North Toyota knowing that it is the place to go to for the best price and vehicle. Again, we got the same excellent service from Anthony Silva and a good vehicle and a good deal. It s the trust which takes you back.
If you are looking for new or used vehicles don t go anywhere else - buy from Don Valley North Toyota. They back up what they sell and Toyota is a name you can trust.

Gave them 1 star because i could not give 0 star.

Very disappointed in their service dept.
Told me i need a very expensive repair .
I went for 2 other inspections and was told nothing is wrong with my car. I suppose they thought i would just pay $3000 ? Insult to my intelligence that they think i would not get another opinion before paying that! Rep said put it through your insurance. Are you kidding me? And also. They did not show me the so called damage..

This is not the first time either. With my first toyota. They said i needed new brakes when i just got new brakes 6 months earlier. I told a man at work and he came With me and asked to see my brakes... then all of a sudden i did not need new brakes anymore.

I plan on complaining to head office and media and BBB and anything else i can do.

I also find the wait ridiculous! They book too many appointments and then we have to wait and wait

I am surprised to see the positive reviews actually.. maybe they arent real customers but people that work there.

Anyway. I will not be giving them my business anymore.

Uzzi was amazing! Didn t make a purchase but he was awesome all the way.

I purchased preowned RAV4 here. Good quality, Great customer service. Pejmane is the best!

My parents got their new car last month and their Sales Rep Anand V, was their Sales rep, he was very kind, he explained everything so prefect, he was very patient with my parents and even delivered their new car to our home. Thank you Anand you rock! Keep up the great work!

Sadly for such a glamorous facility I was let down and mislead by staff ... Not returning any time soon...

I was properly greeted by Don Valley North Toyota. I was sent to Steven Truong. He is a wonderful sales person. His customer service is great. He got a good car for my budget. He explained everything in detail until we got the car to the road. You can trust him. For him, 5 stars is not enough.

Great experience with Josh Kong. I was a little concerned as Don had been there for years - but Josh rocked it and went even further!

We had a wonderful time here. Fiona Leung was extremely helpful. She was very patient and friendly. Also gave us plenty of suggestions and advices. Great service!

Absolutely outstanding dealer! Our family has been dealing with this dealership for years! We love Mr Tomono, he goes above and beyond and is the reason why we will always stick to this dealership. Service is quick and the people who work on my car are outstanding. I drive a Lexus but take it to Toyota because the labour is cheaper. I actually don't like the Lexus next door, but love love love this Toyota and the people like Nobu who work there. Arigato!!

We financed our toyota here.
Nice staff both sides ( sales/services)
Knowledgeable staff including technicians and master technicians
Good shuttle service just in case you need it.
Fast response to your online inquiries.
All in all reliable dealership among other ones

Requested for service appointment via email, very slow in responding. Further, asked them a question via email, they don t bother to respond. So I went elsewhere......

Arman Mazaheri and Steven Farra were super helpful with my new lease. Excellent customer service, I would highly recommend others to go in and speak with them if looking to purchase or lease a car.

This is the second time a got my car from Don Valley North Toyota, Maryam was the one who assisted me throughout the process and i am very satisfied how she helped me find a car that really suit my needs. She always give me the best deal as much as she can, she is very patient. She is also very responsive every time i text and call her whenever i ask something about the product that i am looking for. If you visit Toyota Don Valley, i would recommend you look for Maryam and she will help you get the car that you really want and need.

Great service! Shuttle service is fantastic! Have often come in without an appointment and they've been able to schedule me in.

If I could give 0 stars I would. Worst service I've ever received. I told the sales man that I had no time to do a test drive, he did not listen to me and ended up managing to take me for a test drive? If I didn't have time to drive the car myself, why would you think I had time to sit in the car when you drive it? He would not give me a price on the car until I could come back and sit down with him, it was just a terrible experience all around. Ended up going to downtown Toyota and purchased my new Camry :) with get service!!

Just in two visits I was able to finalize the deal. Shuja Rizvi was very helpful, he is professional, knowledgeable and easy to communicate.