Dominion Virginia Power Review

This is by far the worst company I have ever come across. They do not communicate with their costumers, they do not rely information to new customers. They cut off my power because I didn't submit a form by 3p and they never told me if I didn't submit it by 3p my power would be off for 2 days. I asked a supervisor, named Rebecca, what they would do if my baby died because they refused to fix their mistake and turn my power back on. She told me, very sarcastically, to call 911. The lack of caring and humane treatment is uncanny. I have never felt less like a human being than dealing with this company. I will never invest into their stock, or recommend them to anyone.

Triple zero if I could rate that low.
Be prepared to be placed on hold 3 times even if you dial the correct department.
Be prepared for them to have computer issues .
Be prepared for your designer to change positions without notice and provide no new contact information.
If you are in new construction, I wish everyone the best of luck because Dominion will provide you with just the opposite.

my 1 Star is actually 0 stars just in case anyone s confused. Google forces me to rate this way just like Dominion forces you to use their services. Everything about Dominion is evil and shameful.

Terrible, inconvient and inconsiderate service. Had no power for more than 2 DAYS now after shutdown we were not notified of and they promised to have our power back on in 1 DAY. Even though we handed in our paperwork less than 30 MINUTES after the shutdown. Complete bs. We have food in the fridge and children in the house in 90 DEGREE WEATHER with no fans/ac. Completely outrageous!!!!! They were so fast to shut off the power but not turn it back on.

This company lied about the $1000 cashback proposal just to pander the South Carolina residents who are currently customers of SCE&G.

I am literally disgusted and sick to my stomach with this pathetic excuse for a company. I moved into a new place in November and did my part by turning on the power. Didn t get a bill for few months so I called and asked where it was. They hadn t even activated my account until the end of January and then decided to bill me all at once with a bill for $1300 and told me to pay half and then do a payment plan even though I shouldn t be paying for their screw up. I was willing to pay from January up until now but they refused. It s a shame grown adults can t take responsibility for their actions. I have to pay for their mistake or they said my power will get turned off. Hope they sleep well at night knowing they were absolutely useless in helping people out. Literally makes me want to throw up.

Beware when signing up for their budget billing plan. I signed up in November. The December payment came out correctly. The January payment didn't come out. When I checked the website, everything looked fine. When I called, they said their internal system showed the account had been un-enrolled from their budget plan. I still had to un-enroll on their website but they could not explain it. For almost 4 years, I paid the bill online without any issues. As soon as I signed up for their budget program, this happens. Anyway, be sure to double-check everything and check often if you use their budget billing program.

Whole bunch of thieves we dealing with don t trust dominion they can hire anyone Ghetto
People s. I will report them to bbb.

For the most part the power holds up well, but somedays there are consistent power outages. Their customer service is the worst I have ever seen.

Get electric turned on then they send you to a spam company....so wack.

10 days no power. We had services completed to our electrical system. They turned the service off within 30mins of request, but now we are on day 10 to have it reconnected. 4 days of 100 degree weather, spoiled food thrown out. Take out food almost everyday, laundromat facilities, the list goes on. Everyday they say they will make it 100%, here we are 10 days later and calling in every single day. Do you really think they care about families or their well being. Yesterday they hooked up service on 8 new construction developments where nobody even lives at. Apparently I'm not an emergency. It is under their policy to follow first come first serve. There is no emergency basis

Great service! Never had any issues! Grateful the company sent workers to PR to help the electric company there! Thankful for the company, the crews and their service!

No concern over reported power outage, over 24hours and outage still not assigned or investigated. I gotta hurry up and get off grid power to get rid of this monopoly.

When you loose something that's good ... try a little patience - it usually works better than complaining.

Since Dominion office in SC is one of the most inefficient ever. The entire office closes for lunch from 1 pm to 2 pm at the inconvenience of customers such as myself. I wrote the BBB which contacted the business about this along with a few other issues surrounding practices and procedures ( on line website being subpar and the severely lacking customer representatives that were left from the former company SCE&G). So far its been more of the same defend the good ole boy practices that they have had for long. I believe a new set of employees would be order that understand customer service that the customer is right until proven otherwise.

Had a very good customer service today, top notch, treated me fairly, top notch !!

Pretty bad to not even assign a crew to hundreds of people in an apartment complex full of kids 30 hours after an outage???. Cant tie in generators here either but it doesn't seem to effect the decision making at Va. Dominion Power.

Have admitted that many of the lines in Powhatan are not up to the current demand. No plans to replace...just bandaid!

They want their money on time but can t provide a reliable, decent service.

Thanks to all the hard working linesman at dominion for their tireless dedication with getting the lights back on for all of us. They can never be thanked enough as well as the staff at dominion in dealing with irrate customers and handling the situation with class and dignity.

So often when there are storm-related outages and outages due to other natural disasters, Dominion takes to Facebook and Twitter to report that personnel are working hard. I have no doubt that they are. My issue with Dominion is not the hard-working field employees who spend their time in dangerous circumstances for long periods of time absent rest. Of course it's not! Those people are doing a thankless job and I thoroughly appreciate them.

Instead, my frustration comes from horrendous public relations and communications management efforts. A Fortune500 company should be able to scrabble together the resources to have someone post at least 4-5 updates a day in the aftermath of a storm. Sure, everybody's scrambling but not every Dominion employee is a field technician either, just as not every hospital employee is a doctor. Those updates should include more information than "We're assessing the damage." Of course you are! Or more specifically, your field workers are. But that is the sole update often for 2-3 days at a time when it's unreasonable to believe this is the case. Telling your customers that power restoration is expected within 48 hours is still better than saying "We're looking, we're looking" even if you have to modify that 48 hour ETA. This is the absolute #1 complaint I see about Dominion from others as well.

Beyond this, in the recent storms (June 2016) that knocked out 75% or more of Dominion's Richmond area customers, the social media updates included constant notes about how this was the first big storm in 4 years. Great. So what was done between 2012 and 2016 to improve the infrastructure to make it easier to contend with these problems in the future? I'm not looking for perfection here; I'm looking for progress. This specifically revolves around better cooperation on burying power lines, upgrading delivery systems, and even stronger management of an outbound media message. Modern Americans will naturally be ticked when the power goes off but I swear they'll be LESS ticked if they get updates and a consistent stream of improvements.

I do want to note once again, though, that the efforts of those employees who go out and do their jobs and do them in terrible conditions should still be commended. Meanwhile, the managerial messages and corporate vision might need some tending.

Horrible Power company. No choices here! Suck at getting power on to my house but quick to return it to all the fancy homes! Call and Call and Call to get lines/box replaces b/c of storm damage so we will STOP dropping power. They won't do it, too much $$ yet when I tell them I can't pay their bill b/c I could not work (b/c I work at home) b/c I had no power they tack on a late fee or cut off my power hum....interesting....

Such trash of a company who woulda thought they would be an electric company. Smh no customer service and no concern. Truly sucks they are the monopoly of the Richmond tri-city area. No competition means they never have to improve or get better and they take full advantage of it. Truly sad. Pure trash

Sent my money to the address on this site and they never placed it on my account nor sent it back......

Very rude people working for Dominion. Over charged on my account. There is no way I would use this company if I had choice. Still trying to figure out how in the world my power bill was over $800.00 in one month when my power bill has never been over $130.00 a month. I mean really. And of course it's not there fault.

This is not a customer oriented company they do not work with the customers at all! The arrangements they offer are not accommodating in anyway. They refuse to break payments down for the paying customer! We need lights for the roof over our head so why not work with hard working people? Very very very passed at the fact at I've Been a customer for years and they don't work with you .They give you what they want and it don't work for everyone we live in a world of change !every now and then people situations change so some things have to be altered! Me and a lot of people have the same concerns dealing with dominion but they have no heart or compassion for women or families with kids. It's 2018 and they are still cold hearted when it comes to helping the customers .

It would be really ideal if you let your customers know that although most people move on weekends. Dominion Power will not transfer their services for you during that time.. That it must be done on the Friday prior (no matter if your new lease has started or not). I had no idea.. . Right now I have a Sunday move with no electricity until Tuesday.

Absolutely terrible customer service. I have been waiting for them to connect my power for almost 4 months now. We have been living in a hotel with a special needs child for the past month and half now. WE STILL DON'T HAVE POWER. Patrick Giff was the person working on it but he is impossible to get a hold of and for the past two months he has been working on a design with no design to show for. The customer service phone line is terrible and they will not connect you to their supervisor or the person in charge to help you out. TERRIBLE COMPANY AND TERRIBLE CUSTOMER SERVICE. The worst part is that we have to go through them, there is no other energy company we can get power from.

Very terrible customer service. They overcharged my bill more than 100 dollars a month. I asked them to check my meter but very rude associate said they can't help me at all. I absolutely didn't use more than 1,000kwh a month cause I've never been at home last month. Is it a unreasonable demand to check my meter? I don't understand at all.