Diamond Honda of Puente Hills Reviews

Great customer service! Tony L. was professional and provided excellent service! Lyft for dropped off and pick up; text communication. Completed needed maintenance in a timely manner!

I absolutely love Diamond Honda. I have purchased 2 Honda Accords so far and this dealership is amazing and super clean! They go above and beyond for customer service and satisfaction. Jae Lee is knowledgable Not pushy and trustworthy . He is so patient answering all my questions. Won t go anywhere else ever! I high recommend this place to anyone who is looking for a nice n easy car purchasing experience !

This dealer is so bad. Don't trust them. My Honda CRV 2016, the out of battery I only use it less than 3 years. only 30 thousands mileges. They promised me refund me of my new battery fee. But over one month, I haven't received any check. When I called they always have reasons. I am not going to buy any car and repair from this company. They have already lost reputation.No more. so bad.

Review on Service department-I always ment to do this review, it has taken awhile but I feel worth it. It is in 3s
Justin-
He was very warm, and attentive. I brought my are in for an oil change, and new there was a recall. The recall would take to long that day, as he told me it would be a minimum of 3 to 5 hours. As I have 6 kids and need to do the school pick up I just couldn't do it, so he arranged a time and day that would allow it to be done at a convenience to me and my Family. I really appreciated that.
Joanna-
Very friendly and hard working. I had some problems with my car's turn indicators sticking and the flat screen monitor broke for the DVD player. Plus the lighter that we use as a charger upfront didnt work.
Well it took 3 weeks to get the part for the turn indicator, the monitor took 2 weeks to verify that was what didnt work (it was under warranty and Honda wanted to make sure that was the broken part so they had to test everything... I get it and warranty covered rent a car) by the time I got the car back i was relieved. But the lighter was never replaced, the blinker still gets stuck and the flat screen button you have to push to open it doesnt open.
None of this is Joanna's fault, she was a brightside to always having to wait. I did report all this information to someone in the service department, but never heardback.

Eliseo-
Unfortunately I had to take my car back again for recalls, and a repair to our windshield.
My husband took my car, but didnt meet him.
I did text after 3 hours just to know if anything had been done. He said he had no information.
When I call Eliseo, 6 hours later, he said there was no information to give me.
I asked, "will they repair the recalls in all this time?" That of course the recalls are their 1st priority. He said they should and that will at least be done by the end of the day, and hopefully he will let me know about my other concerns later once he gets informed.
I understand car repair work takes long, I am not asking for every repair to be done instantly. But getting quoted after 7 hours seems reasonable.
Then I can take action about making appointments to get the car back there, and a ride to pick up the car and such. I am reasonable person. I have 6 children that need someone to watch them while I am trying to get the car.
Hoping things work out for the best. If not Ocean Honda is just off Whittier BLVD over Colima. And I will have to make a change.

I had a very pleasant car purchasing experience here at Diamond Honda thanks to Peter Cho. He was very knowledgeable and made my experience here worthwhile.

Really bad service!! It was my first visit here and surely my last won't be back here again. The dealer is open on sundays but everything else was apparently close and they couldn't help you so why are you open on sundays? Useless..their only respond was come back Monday and umm umm umm umm...

Sales person was nice, very typical experience. However, all of their cars seem to have expensive and unnecessary accessories tacked on left and right to help their margins. My final experience with the sales manager was very unsettling as I was literally surprised at how rude he was. If that's how they really feel about their customer's than I'm taking my business elsewhere. No need to hide behind a facade just to make the sale.

Sold me my car! Didn't waste my time when It needed serviced

Roland and Jeffrey were amazing! I got the perfect car!

That was awesome! From start to finish, no, haggle no hassle like the email said, pick a car, do some paperwork, hit the gong, sign my life away and that's it. Very happy to work with Jae Lee and Diamond Honda. Thank you.

The dealer claim the car comes with worth of $1295.00 adds on which only worth approximately $600 on their own website. I won't agree the sales price if I knew this fact. I felt I had been mislead by the dealer. Even the adds on the promised to me was only installed half. I found out later and had to go back to the dealer three time to get the parts installed. I also caught the dealer also charge me 1% more on sales tax before I signed the purchase contractor. they told me that they applied the tax on wrong city. I was also charged $100 more then our agree purchase which I didn't catch on time therefore I had to go back twice to fix this error. They told me they made an arithmetic mistake on this. I would pay more than $400 more if i didn't caught the mistake. Plus the misleading adds on accessories' price, I felt I can't believe they didn't do this on purpose. They wasted me lots of time to fix all the issues. I wish I drove farther to other dealers. I wish I could gave then 0 star

We are 5 times Honda buyers and we wouldn't go anywhere else but Diamond Honda. We just leased a CRV from Jimmy Tang and he helped made a deal that worked for our family.

Quick service.

No up sales!

Car was done 20min before promised.

Silvia was very professional and through with my questions about the services.

While there are several other dealerships closer to me. I will be coming here from now on.

Very happy with the service dept. Tony does a great job

Freddy castellanos helped me get into a 2014 honda pilot. Really nice guy!

Everything gone well until before finalized. $595!!! additional charges for protection films (Doors & Handles) we wish they would let us know these additional charges except to claim: "It's in the fine print" No. Please don't do this to us for $169 Monthly lease... All gone bad the services. What can we say? Read the fine print! Please

Thanks to Diamond Honda and Jae Lee for a wonderful experience. I had a great time and look forward to doing more business in the future!

If you ever think to buy a new car from this specific dealership, be prepared to buy a high price vehicle with the cheapest parts. For example, I bought a brand new 2018 Honda Civic EX hatchback, and after fourteen thousand miles only the battery just died.

Today, I had to leave my $28000 car in the driveway and take an Uber(Chevrolet Cruiz with more than 100,000 miles never had problem with the battery) to go to work without even taking a shower. I called this dealership for help expecting them to respect and help their customers as they claim, but they were not helpful at all , and they told me to do all the work that needs to be done in order for me to drive my extremely overpriced car with cheap defected part that can be dangerous such as the battery.

Matt Martinez the service manager was acting as it is something normal and discussed my situation with unprofessional manner and in a sarcastic way telling me that :''Yeah, the battery life for a brand new Civic could be a year." I asked every technician I know if this was true, and non of them agreed.

Thank you for your inconvenient car and service, whether if it is Honda in general or this dealership, you are damaging your reputation just to make some extra dollars in profit.

WHAT A SHAME !

We drove almost 50 miles to Diamond Honda just to test drive a car and ended up buying it. The service was very fast that as soon as we arrived, we were able to check out the car and test drive it right away. Omar helped us throughout this process. He is very helpful, attentive and knowledgeable about the car. He gave us all the facts we need to know about the car and make sure we get the best deal out of it

Nicole Bright helped me a lot from the 2 previous visits. She was a great help and can t ask for anything more. It s always a very good experience every time I had/have my Honda Pilot be serviced with Nicole s help.

Great team in the Used Car Sales Department. My salesperson, Josh, was very easy going and pleasant to work with. The Used Car Mgr. was great as well. Overall, a great experience buying a car from Diamond Honda! And I love my Civic!

I always get excellent service when I work with Tony Lam. Will always come back for services.

Beautiful experience I'll recommend all my friends to go love it

Great place and customer service from Jimmy Tang!! Very honest and nice person. Overall great opportunity and experience with him. Would recommend all my friends to come here!!

Raphael was great, very helpful with all of my car's needs. I was in and out very quickly.

Do not believe anything they promise you. Like all of the process is a wonderful performance. Until finally they will overthrow their commitment to you. Gone back to the style of their work is to remind my friends want to buy a car can be far away from many.

Nathan Wen.he is very helpful for tell all the details about the Car ,we do appreciate him!

Great service by Nicole Bright. Very helpful and efficient with any questions and concerns i had. Appreciate the help!

We stopped by early February to check out a Honda Odyssey. We were approached by Jimmy, a very nice and friendly guy.He helped us find the car we like. While working through the details of trade in and financing, he was super helpful, and he was more than willing to work with us. I definitely recommend this dealership to anyone who is looking to buy a car.

Elmo provided excellent customer service. They have very professional and courteous staff. I wish the pricing was better because I always have to match other dealer prices on service but that I believe comes from Honda and the inconsistency in pricing among all the dealers. It is always a struggle to find the best price - I wish Diamond Honda would always offer the best price so I don't have to shop around. Excellent service as always though and they communicate well.

Been with thos dealership since 85 for all services and new car purchases., little by little their service department has gotten worst to a point I drove off and prefer driving the extra miles to Buena Park Honda! I'm revising my comments today July 11. Made an appointment for Express service oil change. Arrived 15 minutes before appointment.. guy didn't come till almost 20 minutes after scheduled appointment dragging his feet as if he were steel shoes. Dude said hour and half to do it.. mind you car in front of me was already on the lift.. This individual had the never to ask what I wanted to do.. I was blunt and told him I wanted oil change which should take more than an hour.. Mother efer insisted on his time frame. After having bought over 20 cars from there will stop and take my business to Buena Park Honda as they get the job done with in 30 minutes. Took that dealer 2 hours for software update where diamond wanted all day.. left message of on GMs mail box advising of occurance and would no longer do business with his dealership..

Terrible experience! I have appointment on July 20, 2020 at 7 AM, Confirmation code X103ZK8ELV I am there at 7AM but did not get our car check until 7:30 due to our assign advisor Gabriel Salinas was late! even car behind us has check in before I do. no other customer service was welling to help! after we waited to 7:30 we explained the problem was just 2017 CR-V recall for gear shift knob replacement. It is a 5 mins job. he said we need to wait until 9 AM and he will give us a call when the car is done. I was there waiting until 8:50 AM I couldn't waited anymore so I went back in store and found out he already have our car and paper ready... He just never bother to call us or step out to let us know. I can totally understand people are late or sometime careless but no other team member there want to help out customer that is not assign to them. Total wasted of time! what is the point for appointment if you can help them in time?

Really much more expensive than other homes! Don't go! ! !

A01 service for my 2019 Clarity was requested $102.97(change oil) + Tire rotation ($12x.xx)+check something,Total plus tax I should pay $27x.xx! Is that serious? Calling them to estimate before you go to Diamond Honda for service,don't waste your value time.Other Honda Dealer just charged $79.95+tax for A01 service.Be ware of this dealer. This quote was not over phone call,it was counted for me by Gabriel and I confirmed with him twice in your service office.He told me clarity service is higher than other cars.

We just recently purchased a new vehicle from this Diamond Honda dealership. Jimmy Tang was our sales person. He was straightforward and professional throughout the entire process. He was patient with my browsing and made sure to find the most compatible Honda that fit my requirements. I felt comfortable and assured that the Honda me and Jimmy looked at was the right fit for me. I highly recommend Jimmy Tang for being transparent and genuine. I recommend the dealership for being an above average experience.

Paul Chau was amazing. Very easy going, polite, and gave me an excellent deal. He even delivered the car to my house! Would recommend anyone who is interested in purchasing a Honda to buy from him.

Eduardo Ventura went above and beyond customer service while I came to Diamond Honda and purchase the car I was leasing. Made us feel like family I will recommend Eduardo on any of your car purchases at Diamond Honda!!!

I bought a Honda Civic 2017. My salesperson, Nathan Wen was very patient, kind, and knowledgeable. He was very good and overall gave me the price that I wanted.

What a great dealership! We have bought several cars here over the years and have always been so well and special thanks to Mr Jae Lee this time who helped us from the first to the end. He made me and my wife feel confident about our purchase and left knowing we were in good hands. The waiting area/lounge is very comfortable and bathroom is Very clean. I will definitely come back here again for my clarity if its available soon! Thank you Diamond honda!!

We have a awesome experience in Honda, and Dennis was help us to find our perfect car. He is very nice and he answers all the questions we have. So we recommend to get help from him.

Service advicer Ms Nicole Bright was very friendly and helpful, I would definitely have her to help me with my future vehicles again. Thank you.

Great experience buying a car with David again. He helped and walked me through buying a car. He was very understanding to my situation and worked diligently and professionally. Then, David walked me through the finance part and explained everything thoroughly. I highly recommend.

Got my daughter's Insight here and had a great experience with Eduardo. He did not pressure us, but moved heaven and Earth to get my daughter the exact car she wanted at a very good price. Was remarkable in that he was very generous with his time and made sure we were all comfortable with everything.

BEST service for my Honda! Loved the experience of this friendly and knowledgeable staff!

I was in need of a new car and have always wanted a Honda CR-V! My uncle Rigo has been a Honda mechanic for a long time and I know his recommendation would be the best. Roland at Diamond Honda is so nice and super helpful. He really knew which car would be best and recommended some great used cars but i had my heart set on a 2015 pre-certified that had minimal miles. My uncle worked on this car himself and i am extremely happy with it! Thank you Roland, Tio Rigo, Mason and everyone at Diamond Honda who helped me have the best experience in purchasing my first car!

Thanks to Diamond Honda and Jae Lee for their excellent service. They matched the lower price that I had adn went out of their way to get me the color I wanted. Thanks again!

Great experience! Very helpful and knowledgeable staff. They are transparent and not pushy. This is a great car dealership.

I went this morning with robert lopez.. He helpsme alot.. She showme the car that i was looking for he is good saleguy

I didn't really get a car there. But at least the sales representatives are honest and helpful. They may provide long powertrain warranty if you are looking for that.

Jimmy Tang, and Jay Lee were very helpful in allowing me to purchase the car of my dreams. Any concerns or questions were handled efficiently. I would definitely recommend them to anyone who's looking for a new Honda!!! Can I just say I love my new Honda Civic ELX 2016 <3

Very nice and inviting place. I had a very good time buying my car with Jae Lee. Definitely coming back.

great dealership and friendly staff. my buying experience was fantastic and quick. love my new honda Accord sport

Made my first car purchase a week ago and Omar was so helpful in getting me the best deal for my car! Overall great service and will definitely be recommending this dealer to any family and friends that mention shopping for a new car.

They helped my little cousin get a beautiful 2017 Mitsubishi Outlander Sport that she is just in love with! Thank you guys for hooking her up. Highly recommend this place for a great deal on a car.

service no good, no good job, ask money back, manager agree to give back refund, but I go three times still no get refund back, always ask me wait! it is big company? disappointed! I still wait my check.

The worst car dealer ever! Don't buy their used car.

Recently bought a vehicle at this dealership and David Cho was the salesperson. He was prompt, straightforward, and courteous in addressing my questions over phone/email and gave me a great price. This was more than I can say for the majority of salespeople I encountered during my search to buy a car. My father also had a good experience working with him. Would not hesitate to buy from him again. Thank you!

Luis Hernandez did a great job helping me get my new honda hrv recommend him to anyone who's trying to buy a new car.

Shout out to my sales rep and edgar the finance guy they were excellent got a new wip and it's all thanks to them fighting for me its Friday night and it time to celebrate

We had a really great experience especially with the help of Peter Cho! He was very knowledgeable, experienced, and professional, and was very patient and comfortable while we were choosing our colors. Highly recommend and we're very satisfied! :)

Needed a little help from the service dept: they went above and beyond for me. Thanks

Our salesman Jimmy was a relief to work with. We went to Diamond Honda and my husband wasn't set on getting a car right away. But once I test drove the CRV, I was sure it was the one. I was worried we would be there forever, but honestly it wasn't a bad wait. Jimmy even had the car freshly washed as we were processed in financing. Love our car, and pretty pleased with Diamond Honda, and Jimmy's service.

Service technician Nicole was very very helpful in all my needs took care of the situation as quickly as possible and got me out of there in a timely matter could not ask for anything more than a great customer service.
Marcos

Horrible dealership. Came here on Sunday to look at a car. Went to inspect the inside and outside of it but our sales guy Dennis told us that the keys were locked up in the service box and we couldn't test drive it. He spoke to his manager Jeffery and he said they haven't even had a pdi(pre determine inspection) done yet. If this was the case then why was the car posted on their website for sale. We were serious about it and didn't want to buy it yet until we test drive it first. Jeffery said once they get the pdi done and they can call us to come down and make a offer. The following day comes and Dennis called us that we can make a offer but still can't test drive it yet until the pdi is done. That is fine so I told him just let me know once the pdi is done and we can come down and make a serious offer. 1 hour later Jeffery have us a call and told us that it was sold. How the fudge is that possible without getting a pdi done?! 20 mins later another sales guy name Joe told us that the buyers' check bounced and it's still up for sale. So at this point they are playing games.... I told Joe the same thing what I told Dennis. Once the pdi is done and we can test drive it we can make a serious offer and buy the car. He said he would get the pdi done in 2 days. 2 days later and I haven't heard anything from them. I call the dealership back and they said the car was sold already. So in the end, I wasted my time and got lied to. Never again will I buy or do business from this dealership. If you like playing games and wasting time then this dealership is for you. If I could give 0 stars then I would.

I like you are well cared for and there are many cars in particular

They really do know what excellent customer service is unlike other Honda dealerships. I really enjoyed the honesty from our advisor Joanne. I also was really impressed how fast and efficient they are with servicing your vehicle. They only took about 40 mins or maybe less for an oil change and inspection to make sure everything was running good, unlike the other dealership I used to get service at would take about 1 and 40 mins for the same service and that s with an appointment. Love this place really recommend getting your service done here. They are very friendly people.

Awesome, caring service! Exit my expectations Robert Lopez thanks! He can do it in spanish too!

Had a great experience with sales people, & even finance up to the point of where we encountered a problem & it was not resolved in a timely manner.

Went in with the intent to buy on the spot left deeply annoyed. Ended up willingly paying more elsewhere to avoid buying from here. The finance manager tried to play mind games would not give straight answers and tried to psych us out by literally staring at us from across the desk while wearing a fake smile and saying nothing... was purchasing vehicle with my father my father just walked I followed. I suppose a lot of this would have been tolerable if we weren't made to wait an hour. We checked out several Honda dealerships in the area, and no one gave us as much of a headache as this place. Everyone else gave us the impression that our business was at least valued.

My husband and I found the car that we need here at Diamond Honda. It wasn't easy to find but we got it at a great price and so we took it that same day. We had an appointment to look at the car right around closing time. We were helped out by Jimmy Tang. He was extremely helpful and experienced. He stayed way over closing time and made it an easy and quick process for us. This was the best customer service I've experienced at a dealership. I definitely recommend this location to anyone. You will be happy you did, especially if you are helped by Jimmy

Great customer service by Freddy Castellanos. Just bought my first new car!

David Cho was very considerate and knowledgeable. He did a great job with helping my wife and me in our new HR-V purchase. When the car with specific configuration was not in stock, he was able to transfer the car from other dealership so that we could get our new car at the same day even the time we walked in was already in the afternoon. He was also very patient walking through the functions with the car and followed up on any issues if we have. Thank you! David

Went in for an oil change, ended up having filters replaced and tires rotated with oil change. Cost $200+ Glad to have necessary service.

When I went shopping for my new car, this was the first stop of the day, and our Salesman, Chung Ly, was able to help us get a better deal on another vehicle. Overall, the staff is very friendly, and it doesn t feel the same way other dealerships make you feel as a potential buyer. Great Service!! Thanks, Diamond Honda and Chung Ly!!

Good place to shop for a car look for saleperson Ruben very good person he will help you out...

Excellent service and attention from Leo Fierro, I feel comfortable speaking Spanish.

Definitely the easiest buying experience ever!!! Definitely recommend Jae Lee and his staff!!! Thank you Diamond Honda!!!

Excellent service . I give a 10 Freddy castellanos

We had a great experience at Diamond Honda.
Juan Gonzalez is very helpful and very patient. He helped us find the best deals and he is very knowledgeable. Thanks to him we found the perfect cars.
Thank you Juan Gonzalez :)

5 stars to Diamond Honda and Jae Lee, even though Honda parts really screwed up, Jae and his team went out of their way to make everything right.

I m am so incredibly happy that Joanne served me and is now my service specialist. Nice is nice but true professionalism and knowledge is of most value to me. I truly feel she has my car s best interest in mind. Thanks Joanne you are appreciated!!!!! And truly deserve more than 5 stars.
Cynthia D

Rafael Ornelas was very helpful and polite. Excellent customer service!

Bought a used car from Diamond Honda's best sales man Roland Gutierrez; he was really good at explaining everything, very patient with us when we were looking for a newer car that would fit our budget. He did not try to sell us what he wanted like other sales people do at other dealerships we've been to. My experience here was so far the best experience I've ever had when purchasing a car. I really recommend this specific Honda dealership to everyone that is looking to buy a good affordable used car.

Believe it or not, did the whole buying experience via a web chat and it was great! Dealt with the Jae Lee sales person on the chat and everything he said on the chat was exactly the way it turned out when we arrived at the dealership. Great experience and a great way to purchase a car.

I purchased a Honda Odyssey EXL with navigation and so far it's been a great car for my family... We've taken it on many road trips and spent so much family time together because of it. It's going to be hard to part with this one.
Thanks to Diamond Honda and especially Jimmy Tang for taking a chance on us.

Seriously, so great. We were looking at models outside and almost everybody was helpful and wanting to help. I strongly recommend Chung Ly if you're shopping. He was so attentive and so patient; we made him drive back and forth and run all over the place trying to get the right colors and what not. He was honest and so helpful and he even communicates after the purchase to ensure things are running smoothly! Best service I've received thus far-ever.

Tony Lam is the best worker to help me out. Really nice service from him, washed my car &shortly after i dropped my car off i split my finger, he told me some tips on healing it & overall a really nice guy, highly recommend him.