Diamond Honda of Puente Hills Reviews

Nice clean facility and the staff was really nice. I would recommend this place!

Great Experience! Tommy the dealer helped me out a ton! great guy and also answered my questions after the purchase as well.

Great people all around!!!
Great service!!!!

I expressed interest in a used Odyssey EX-L online (Stock #: 160448A listed for sale on their site as of this typing). One of the sales reps did follow up quickly, but stated that the car was in "service" and that I couldn't come in to look at it. He promised a call back the next day and followed through on that promise. He did call the next morning Monday 12/28 and said that the car was still in service but that I could view it on Thursday 12/31. I purchased an Odyssey from another dealership on 12/29. Why would product be listed for sale if you couldn't come to view it? This seemed like a red flag to me. Maybe there is a reasonable explanation. I am giving three stars for the quick follow up as not all dealers I contacted during my extensive search followed up so quickly.

My experience with Diamond Honda has been exceptional. Eduardo sold me my previous vehicle two years ago, and I unfortunately it was a total after an accident loss. So i was in the market for a new Honda Insight, and again Eduardo did not disappoint. Thank you Diamond Honda and Eduardo for all your help!

Service advisor was very professional. He kept in contact with me while the car was being serviced--I'd left the dealership to have breakfast at a nearby restaurant. The service was finished faster than the estimated time that he gave me.

Thank you David Cho, great service, my wife loves the Honda Pilot! I will recomend you to all my family!

Excellent experience .tony lam is a very good staff1

Advisor was very helpful and friendly. The waiting area was clean and comfortable.

Thank you Diamond Honda!!

I get my oil changed here and it's always within an hour which is pretty good for a dealer.

I was shopping for a Honda or Corrolla because of my commute. I explained my needs and bottom line price, during my initial visit to Ruben and Chung. They dared me to shop around and told me what other dealerships would say and do. They were right about everything I visited 3 dealerships in three cities and went back to them they beat the prices that I had been offered and also put me in the exact car I needed. Can t say enough about the professionalism and the way I was treated. Also the cost was perfect and now they have a customer for life I ve already handed out 3 of their cards and recommended them to my sister and mother.

Very helpful and super friendly, salesman Ziad was very helpful and eager to help me find everything I wanted for my new car.

Tony Lam did a great job, very good service I have an Excellent Experience!

My friend referral to Diamond Honda ask for Jeff Lee. He is very helpful and friendly , we test drove couple model vehicles he is very patience and knowledgeable we end up buying 2 car. I will referral my friend and relative buy car from Jeff .

I was assisted by Elmo Orellana very helpful and he checked for me for any discounts available for the service I took my car for

If I could I would leave 0 stars. We saw the raving reviews here in google BUT WE SHOULD HAVE LOOKED AT THE YELP REVIEWS TOO!!!

First time car shopping and Diamond Honda left a terrible impression. My boyfriend and I are young and we both felt they tried to take advantage of our inexperience in car shopping. I ll definitely NOT recommend this dealership to anyone I know ESPECIALLY to all the young buyers. Go somewhere else! Don t waste your time.

Gary was the employee that greeted us (my bf and I), rushed us through the process, I didn t get to look at the interior of the car except the front (while test-driving), he rushed us to the office, and right off the bat asked how much $$ we d give for the down payment. We told him that we wanted to negotiate and if we got a good deal we would take it. He said he would help us out and got up and left, he had us waiting for 45min or more only to be told by a different employee a whole spiel saying they take pride in their customer service etc, kept beating around the bush about giving us a deal on the car, he asked if we d be doing financing or paying cash, we said cash and that s when he said that the price featured was non-negotiable (because if you finance they make money off of the payments so they could care less if you have the cash). We told them that we would pay cash to take it off their hands that same day they still refused. HORRIBLE customer service.

As always I get great service and low wait time. Thank you

I normally don t give reviews on here but after getting the best service ever when buying my new car, I wanted to share my experience. I was in the market for a new car and I went on there website, saw the car I wanted. After some back and forth with our sales consultant, I found and decided on a 2016 Accord Sport. Locked in a price. And the deal was done. Now the finance part. That s always the dreadful part but when I came in everything was fast and quick. The finance manager that assisted me was AMAZING!! Sara Zhu had everything ready to go. The whole process took about 2 hours. I m telling you, if your in the market for a new or used Vehicle, see Sara Zhu at Diamond Honda. She s a rockstar!!!

I put in a request to Honda for the specific vehicle I was looking for. Jae reached out to me every time he came across something that might work and followed up with me diligently and courteously. After about a month he got me in the exact make and model I was looking for a great price. Could not be happier with my car buyer experience thanks to Jae at Diamond Honda. If you need a Honda give this guy a call, highly recommended.

Today came in to buy civic LX 2017 . Eduardo and Jeff helped me out. Leaving now with a great deal and a happy diamond Honda customer

Honda great vehicles however when I was there waiting to be helped I asked for a water they did not have any where is the Honda help guy

Thank you everyone at Diamond Honda! Especially Jae Lee. Appreciate your patience and your sincerity.

Had my car serviced there. People are way overworked and understaffed. Take your car there if you want to wait 30 minutes to have your car written up. About 15 cars and only one service adviser in sight. Don't bother with appointment, they are meaning less. I had one. Need a shuttle? Sure.. if you don't mind waiting 30 minutes, and another 30 minutes to your destination because there are 8 other people to shuttle. They have 2 shuttles, but the drivers multitask so only one is usually driving. If you complain, they just tell you they are doing the best they can, its a busy day. HELLLOOO, everyday is busy, especially when its understaffed.

5 hours later and I havn't heard from them. I called to check the status of my car. Cashier says they are not picking up. I ask for a shuttle to pick me up. She says shuttle on its way and service adviser will call back. 45 minutes later I get the call. I asked about the shuttle, back to the cashier. Its been nearly an hour, but the shuttle just left. I forgot, its only one guy. They tell me I am on the pickup list, will be there shortly. I am one of 8 people he is picking up. 2 hours after I initially request pick up they call to tell me they are leaving.

Final words, its a very nice dealership, but be prepared to wait...................wait.................wait....................and wait.................and wait....................and.wait..

A very comfortable waiting area and staffs are very nice and helpful

don't listen to the salesman , they try to sell you service with new car, but after you sign the sales agreement, you were told to pay additional fee for other service to keep the service you bought to be continuous !? don't buy car and service from this place , or it will turn into a joke! you can save hundreds of dollars from further east Honda dealer.

First and foremost, I want to thank Jimmy Tang for helping me get into a brand new car. This is my first car purchase and Jimmy definitely understood my needs as a new car purchaser. I strongly believe that it is important to feel like your hard earned money was well spent. I left the dealership feeling completely satisfied with my experience and this was because Jimmy was very patient with me in answering my many questions and made me feel like my needs were important. Diamond Honda is by far the most pleasant dealership I've visited. Everyone I've experienced at Diamond Honda has been friendly. Too many times have I felt intimidated by the arrogance of people of other dealerships, but not Diamond Honda. I will definitely be recommending this dealership as well as Jimmy to all my friends and family.

Eduardo really worked hard and got us the exact numbers we were shooting for. I would recommend him to anyone that s in the market for a new/used vehicle!!! Thanks again Eduardo

I purchased a 2016 Honda CR-V and Jimmy Tang made it a great experience! Thank you!

Roland is the best!! We used email to design the deal. Got a great car with excellent help. Roland and the team at Diamond are the way to go. Phil

Very helpful,knowledgeable,friendly. Your wait is very close as they say. Neat clean. The coffee is great.

Nice Service, nice person here. I would like to suggest people come if you wanna buy Honda car.

Great car, I am very very happy with my purchase! Jae Lee helped me with everything. Will definitely come back for my other cars!!!

I saw the used car I had been looking for newly listed on their website and was contacted immediately by Roland. We agreed to meet the following day and within a couple of hours, I drove away with it! Roland was up front and very communicative, which is refreshing when trying to buy a used car. I had flown all the way down from Sacramento to buy the same car from another dealership down there and after they raised the price, gave me the run around, and eventually ghosted me, I had given up and was about to fly back home. Roland and the team at Diamond Honda saved the day and made my trip worthwhile. Thanks guys!

My Advisor Nicole Bright was very friendly. My oil change was done quickly in about 1 hour. Overall good experience.

Bad experience. My car need to do A12 maintenance . The salesman intentionally not told me most of services are optional. finally, it cost me almost 1k. Actually, it just need pay about 100 for A12 service.

Just leased a Honda Civic for my daughter and Jae Lee helped us find the best car at the best price. We've shopped at other dealerships, but Jae was the most honest and down-to-earth person..no pressure and he just laid out the facts for us to make the choice. We will definitely go back to him for future leases.

Received best pricing here compared to other local dealers.

I have purchased 14 cars from dealerships, 6 off Craiglist; I have also worked as salesperson selling motor vehicles in LA. My experience at Diamond Honda has to be the worst. This is a review on the sales side; not their service. I was in the market for a new Honda and I called around for a specific model which I already got few quotes from other dealerships. I called Diamond Honda to see if they could do better, the salesperson said come on in and we can do better for sure, no number was promised; but I did ask the sales if the quote was achievable, and the sales said it should be good. I went in with good faith after traveling 200 miles, and they very much just wasted my time. Hyper quoted by their salesperson "we could sell these to anyone who is willing to pay, why should we match the price?" They only prey on inexperienced buyers. Don't be fooled by other reviewed that's paid to bumped up their ratings. I would suggest check out other dealership locally before you decide to purchase here.

We returned to Diamond Honda to lease another vehicle. This is our second vehicle lease from them in 3 months. Our guy Jae is so great! He is so easy to work with. You are guaranteed to have a great experience here at Diamond Honda. Everyone is friendly, no pressure atmosphere. Thanks again!

I purchase my car here and David helped me all the process about car detail, financial services.He ie very nice and helpful. good customer survive. They provide proper financial assistance as well.
I am satisfied with my new car.

Great customer service at Diamond Honda -- special thanks to Jimmy Tang for being so helpful and patient in answering all of my questions. When it came to making a decision, the process continued to be smooth and friendly. I'm very happy with my entire experience!!

Elmo my service advisor came through as always and quickly handled my CRV, He knew my wife was just released from the hospital and insured I returned home to care for her even though it was out of the normal shuttle limit, while Honda serviced my vehicle.

I can looking to purchase a 2016 Honda Fit for my daughter. I was helped by Eduardo, and he was so helpful with my buying experience. He also volunteered to give me a ride back to the dealer to pick my other car. A big thanks to Eduardo

Loved the saleman but the ppl who parade around acting like a boss are very pushy and when you kindly decline their offer they try to tell you well don't come here cuz you ain't going to get the same offer next time. So when we're ready to buy will be buying from another dealership we don't care to be pushed around bad customer service it's too bad salesman have to work with people like this. I guess they hate getting rejected.

Just bought a 2017 civic hatchback from this dealership. My sales rep Jimmy was very professional and efficient. He was very transparent about the pricing of the car and got us a pretty good deal on the car. Would definitely recommend anyone to check out this dealership.

After months when I've purchased an Honda Pilot elite from David Cho and it's about time to referral to my family members for her Odyssey Elite ! Once again, David Cho has won all the confident, trust and satisfy from my family members! You can't go wrong if you need a professional sales consultant to take care your major purchase for yourself or your friends! Thanks again David ! Looking forward to see you soon and of course with the great environment as Diamond Honda !

1st time to Diamond Honda to have my car serviced.
And I had a great experience.
I didnt purchase my car at this dealership, Norms Reeves service department was my worst expensive. I will never go back. Even I have the free replacement for the door trim. I will NOT go back. You can see how bad my experience with the advisor.
At Diamond Honda, Elmo was my advisor, I must give him 5 star plus.
He provided me with professional service.
Explains to me what service I needed for the code "B1". I highly recommend Elmo if you ever need service advisor. I will have my car serviced here again and ask for Elmo.
Great job Elmo, you're the BEST!

I hardly do reviews but had to share my experience at Diamond Honda as it was the most easy-going, stress free car buying experience I've ever had. Jae Lee who helped me was great, He listened to what I needed and what I wanted didn't try to sell me something different. He was very patient with all my questions. And whole staff made it a pleasurable experience. I will most definitely be back!!

Daniel Nono assisted us with our minivan purchase. Very polite and helpful.

Today I came here early check in 8:34am for Honda Odyssey recall
Tell me 10:30am Gonna be ready
But right now 10:55am not ready yet
I do not know how long should I wait
Finally it done at 11:04am,bad service

Came here for an oil change for my Honda Accord and noticed they lost a screw that holds my air filter when they checked it.

Excellent Service. Nicole was great! Fast Friendly service. Would recommend to family and friends!

Took my car in to get a routine Oil Change and Tire Rotation. The 1st person who greeted me at the service center asked if I made an appointment and I said Yes. He proceeded to tell me they weren't accepting walk ins and I said again that I made an appointment and showed him my email confirmation. He was the only weird part about my service. Tony, the person who helped me with my appointment, was very nice and even did a quick rinse on my car since it was dirty. It only took an hour since they didn't have to perform the tire rotation due to my tires having even tread.

Sean was incredibly helpful, he helped us get into a new 2020 Honda Civic with no trouble at all. The staff was all very helpful and we will definitely be recommending our family to Diamond Honda for future purchases. Thank you Sean and Diamond Honda team.

The whole team at Diamond Honda provided excellent care and service.

Horrible customer service! Took my car in yesterday for a problem on the computer module. Took the car around 9am told it would take a few hours. Didn't get an update until 4pm to be told the technician couldn't figure out the problem and that theu couldn't give me back the car till today. Today I've been trying to reach them multiple to get an update and no answer. Its very irritating when they give you no information and there's no way to contact them to ask about the car.

Purchased a used Honda Odyssey from them last week. I was a bit skeptical initially based on some negative reviews. However, the sales person and sales manager were great and the experience from beginning to end was good. I had been shopping for about 5 months for a van and the price they had it advertised for was very good.

I didn't have to haggle too much as I typically do and just got it for online advertised price on autotrader - which was very competitive for the low mileage the car had on it. We had been to several Honda dealers and I would gauge my experience there as simply comfortable and low pressure.

Nothing bad to say about my experience. I have not dealt with their maintenance dept. so I don't have a review for that - just the sales experience is all I am reviewing.

Very friendly and they work with you. Very precaution with the covid too.

Service was what you'll expect.
Had two cars serviced, one with and one without appointment. Was somewhat mislead when they gave an estimated time as the service took way longer than I expected.

Parts department takes forever for inquiry of parts. Doesn't seem like they have much knowledge of there own parts. I recommend all to go else where.

I m here to check out the Honda CR-V, and my salesman Jim and his manager Michael cha is very helpful! And I purchase a 2017 crv ex in the end of the day. Thanks to diamond honda

It was a wonderful experience with Diamond Honda, Elmo the service rep was one of the best we ve ever had.

Great experience, and I got the car I wanted. Luis and Paul helped me through the whole process, I recommend coming to this dealer.

We purchased a Honda CRV from Diamond Honda. Our experience was great! Jae Lee helped us out through all the process. I would say this was the smoothest and best car buying experience we ve had. We are extremely happy with our purchase!!

Took ID without LETTING PEOPLE GO UNLESS THEY WANNA LOOK AROUND THE CARS. very unprofessional with the worst attitude. asked a couple of times to get the ID back and pretended they did not hear us. Asked a few times and pretended not to hear. bad attitude. Chinese must not go. Those Chinese who have a bad attitude and go to other homes should not go to this one. waste time.

I went in with engine light ON and IMA light ON. Told Alan of the problem, he called me back in a couple of hrs. after the tech. checked it out and he told me not to worry HONDA picked up the entire bill, my hybrid battery was under warranty. Fast and very efficient service, I will go back to Diamond Honda of Puente Hills for future parts and service.

This generation
Rules the nation
With version

Pass the Coche on the left hand side
Pass the Coche on the left hand side
Diamond Honda, give me music make me jump and prance
Call Jimmy Tang, give me the music make me rock in the dance

I say east, say west, say north and south (on Gale Avenue)
This is gonna make us jump and shout (on Gale Avenue)

Elmo was great. Friendly customer service and got my car out in the time he promised.

Great place to shop for a car. Due to my credit being super low. They helped me out get a car loan. After all dealership said NO. Diamond Honda says YES. Jesus and his staff will go out their way to help customers. I recommend you go and ask for Jesus. He will go that extra mile other sales people wont do. Thank you so much Diamond Honda

Thanks to Jae Lee and Diamond Honda for making my purchase best one ever!

Leon is a great Sales man we were in and out within an hour and Mazek in Financing shows amazing customer service
i highly recommend coming here

Thank you for the team at Diamond Honda for helping me out and having a great experience with my vehicle. I also want to give a big shout-out to Tony lam for helping me and guiding me to the right direction

This is my second car I have bought from Diamond Honda And I won't go anywhere else I recently bought a house and moved 2 hours away but I still made the trip to come service my car as well as buy another one they really do a good job and take care of their customers also I just wanna mention my salesman Robert Lopez he is an amazing sales person he dose exactly what he says he is gonna do for you if you wanna buy a car and don't have top of the line credit he will make it happen Thanks again to Robert and the whole team that participated in my deal with purchasing my new car.

Jae Lee made my new car purchase experience very smooth and enjoyable. I highly recommend.

Just bought my first Honda Accord touring, I want to thank Keanu Mukai for making me feel so comfortable with the process and worked with me for a good deal. Finance manager Edgar Velazquez was a pleasure to work with explained very well, Very good experience,.

WARNING!: DO NOT GO TO THIS DEALER TO BUY A NEW CAR! THEY DO NOT HONOR THEIR ORIGINAL QUOTES, INSTEAD THEY HIKE THE PRICE ALL THROUGH OUT THE BUYING PROCESS. I should have listen to all the bad reviews here, but I decided to give them a chance, bad idea and boy did I learn my lesson.

This was the worst experience I've had a dealership. All the bad stereotypes about car salesmen is here at this dealer. They are unprofessional and have no ethics. I want to try and save everyone from wasting their time at this dealership.

The salesmen Juan Saldana, Freddy and their managers tried to play games and use sleazy sales tactics to price hike their original quotes. After some tiresome back and forth that lasted a couple days. I was close to signing, but they tried to sneak in an additional $1,000 to the original deal. They kept using miscommunication as an excuse. Wasted my time with them and never going back. So glad I was smart and did not sign papers to give them permission to check my credit and hurt my score before finding out about the price hike.

I AM WARNING EVERYONE! DO NOT GO TO THIS DEALER! This dealer has bad reviews for a reason. I did not listen to the reviews and went through a painful experience and wasted my time. Learn from my mistake and save your time by going to a reputable dealer. If you want sleazy, untrustworthy salesmen using pathetic sales tactics then go here. If not, avoid and READ REVIEWS.

DO NOT GO TO THIS PLACE just because it's close and convenient. STAY FAR AWAY! If you go to this place, watch out for their tactics, they will not honor their original quotes and will try to trick you into signing and you will end up paying more than your original quote. DO NOT sign anything until you confirm the out-the-door pricing ON PAPER.

Thanks to Jae Lee and everyone at Diamond Honda, I got my brand new Honda Civic with no fuss! Thank you!

Went in to have my tire looked at. Chung Ly helped me out during my visit. He was very helpful and attentive throughout my whole visit. They ended up taking care of my tire, always feel well taken care of here at Diamond Honda! Thank you Chung!

I had a quote from Rock Honda-- when we went there they played games. From that dealership I called Diamond Honda and spoke with Jerry NG. Within 2 minutes we had price agreement over the phone.

I requested my vehicle to be washed before we get there- we arrived at the dealership. It looked very nice, well kept and clean (bathroom is in need of new soap dispenser).

As we talked vehicle was being washed, within 30 to 45minutes I was on the road and we had a brand new vehicle!

Painless, no games.......BEST ever!!! Thank you Jerry.

My mom bought a Honda Cr-v and Chung Ly was super helpful! We had a great purchase experience. I would recommend anyone looking for a Honda to come here and ask for Chung Ly. He was super thorough explaining all the new features. A++

Have forgotten to review this horrible dealer since sorry Thanksgiving sale. Rep basically seen us walking the lot for twenty minutes and NO ONE approached me. I went to Infiniti of Montclair-ontario, and the gave a great deal. Nice to be treated with respect and get a luxury vehicle for the same price as a Honda.

Great location with excellent service. Service rep. Elmo, provides exceptional customer care and is always quick on getting me back on the road.

Jimmy Tang gave us great service and good buying experience.

Honesty, helpful, creative, and willing to be straightforward if you are

ELMO, THE ADVISOR, WAS VERY FRIENDLY AND PROFESSIONAL.