Terrible experience! I have appointment on July 20...

Terrible experience! I have appointment on July 20, 2020 at 7 AM, Confirmation code X103ZK8ELV I am there at 7AM but did not get our car check until 7:30 due to our assign advisor Gabriel Salinas was late! even car behind us has check in before I do. no other customer service was welling to help! after we waited to 7:30 we explained the problem was just 2017 CR-V recall for gear shift knob replacement. It is a 5 mins job. he said we need to wait until 9 AM and he will give us a call when the car is done. I was there waiting until 8:50 AM I couldn't waited anymore so I went back in store and found out he already have our car and paper ready... He just never bother to call us or step out to let us know. I can totally understand people are late or sometime careless but no other team member there want to help out customer that is not assign to them. Total wasted of time! what is the point for appointment if you can help them in time?