I was helped by Jimmy Tang and Jerry Ng. They were the most attentive bunch and made me felt welcomed and important. I thought that it was the best purchase experience by far. Keep up the good work!
Elmer(car tech) AND Luis(parts service desk) went above and beyond to help me service my car. I had a messed up pipe that for the life of me could not find anywhere else! I tried O'Reillys, Autozone, PepBoys and none of them had the parts for my Honda. THANK YOU Diamond Honda! They have everything I need and beyond!
Please stay away from this dealership!!! 1. Before I purchased my vehicle I said I need assistance to take the vehicle home. In order to make the sale Roland Gutierrez Internet / Fleet Manager at Diamond Honda in Puente Hills SAID DONT WORRY WE WILL HELP YOU TO DELIVER THE VEHICLE HOME. EVEN THE FINANCE MANAGER SAID WE WILL HELP YOU. SOON AS I PURCHASED the VEHICLE I WAS TOLD TAKE UBER OR LYFT. 2 I DID TAKE A LYFT AND PAID 57$ TO GET THERE. BEFORE I ARRIVED I CALLED 1 HOUR AHEAD OF A TIME AND SAID I AM COMING TO PICK UP THE VEHICLE. I WAITED 3 HOURS TO PICK UP MY VEHICLE SAME PERSON Roland Gutierrez never even came out and told me your vehicle is ready, it was parked outside for 2 hours while another person Gloria was keep telling I need to wait. nobody even checked if my vehicle is ready. Until finally another person went outside saw my vehicle and apologized for the long wait. 3. NOW ITS BEEN 2 MONTH NO REGISTRATION NO TAGS. I AM DRIVING WITH EXPIRED tags. 10/26 CALLED THE DMV JUST TO FIND OUT THAT DIAMOND HONDA NEVER COMPLETED PAPERWORK. 4. Jay Park
General Sales Manager SENT EMAIL Thank you for allowing me to assist you in the purchase and said If I can assist you further in any way? I replied back immediately with my concerns never heard from him again. I sent 2 emails no response. You be the judge. I would suggest do not buy from them they are dishonest.
David Cho was a very kind and professional sales man. He did a great job with helping me and providing great service!! Thank you!
Rude sales. Leaves customers by themselves after they tell me they re getting someone else to come help.
I've found this to be the best spot for service. With or without an appt, I'm out quickly.
Best service by the best people in the business. Jae Lee will take care of you like a brother.
I received great service! My service rep Joanne stated that my car would be ready at a certain time. I told her that I needed to leave sooner than that. She checked with the mechanics and said she'd get me out of the dealership half an hour earlier. And she did!! Not only was she accommodating, she was also very friendly. Thank you!
I once worked for a Honda Manufacturing Assembly Plant, building Honda's from scratch. I was college educated as a Automobile Mechanic. I purchased a Honda here once. I would never ever buy from here in the future. Stay away.
The Service Advisor, Elmo Orellana, was very professional and helpful. I never had any issue with your client services except one time when the transporter was not available and I had to wait over 30 mins for a uber/lyft driver to get the dealership.
Great time with my brother-in-law we purchased the car there everything was just perfect.
Got a great car at the price I wanted...Good deal...Jae Lee helped me a lot...
This will be the most honest reviews.... Are you ready for the ride?! Well during our weekend my husband and I decided to look for a new car.... How exciting right? Well..... first and far most my husband is a car enthusiast! We had discussed and narrowed down our choices of cars to see... As one of our choices we had The New and Improved Civic Si... Met Jim at Diamond Honda, awesome guy, mentioned the type of car we were interested in and test drove the car. Well Jim asked all the right questions as any sales person should, and he had all the right answers for our questions. Well we didn't purchase the car.... after seeing other vehicles and long talks at night we decided to go back to Honda... It made sense, everything they offer, and the resources they have with Financing.... Not only was Jim happy to let my husband test drive the car once again but also met our 3 children..... Honda Family met the Rodriguez clan, although my husband had to go without me not only did they take the time to buy some food for our kids, they gave my husband the peace of mind he needed from Jim the sales person who took time to talk and let my husband test drive the car and trust me he test drives cars!! To Jeff the manager for giving my husband the peace of mind that we will be taken care of and helped to make this purchase happen. And Rafael who helped with financing although we have an STI that we are still paying for (remember car enthusiast my husband) when I say no other dealership beats this team WE REALLY MEAN NO ONE BEATS THIS TEAM! We are now proud owners of a beautiful white 2018 Honda Civic SI!! The car is amazing!! Turbo from factory! Hugs the road, comfortable, has sport mode and wow a difference maker! Cant beat the price for all the car you get.... I could keep going on an on about the car and this amazing Honda Family... Go to Diamond Honda and ask for Jim, Jeff and Rafael your guaranteed to come out with a peace of mind and a new car ... Thanks Team your all Awesome!!
excellent service from Ruben Ortega and other staff members
Good costumer service left happy with my new Honda great help from Luis and Daren happy to leave with our second car
Had a great experience leasing a car here with Eduardo's help. And I love my "new" car
It was very smooth and comfortable purchase. I will buy from Jae Lee again. Thanks everyone!
Awesome service! Thank you Diamond Honda and Elmo for all your help.
My husband and I were in search of a safe and reliable Family car, this took us to Diamond Honda.
We had a fantastic experience from the moment we drove on the lot. We were greeted by salesman Leon Anderson. Leon listened to all our needs and concerns and set us up in our new Pilot. We are so happy with Diamond Honda, we would recommend them to all our friends and family. Another shout out to Eric Bostad and Stephen Ma : )
Peter Nguyen is a really swell guy. Him and his team really helped me get to the bottom of my transmission problem and even offered to get me a used one that would be in better shape than my rebuilt one that I had done at someone whom I thought was a family friend. Took a while but I understand if they are busy. Wish I could get some kind of justice in this day and age but hey we all gotta put up with it.
Awesome! Always nice just needed my tire checked low on air!
Salesman Jimmy Tang was extremely attentive and patient, and helped find the perfect vehicle to accommodate a family of my size. Great deal. Great price. Thank you Jimmy, love my new Odyssey!
I was in a month ago and purchased a Acura TL. I had the pleasure of working with a few amazing people such as Bridget and David. My experience there was incredible, everyone was so helpful and went above and beyond for my family. Thank you Diamond Honda for the exceptional customer service.
Thank you Mr. Rafael Ornelas and the technicians Diamond Honda for your professional, kind, polite and helpful service to my recent visit on Wednesday 12/11/2019 routine maintenance.
Once again. Great Service. I don't take my Honda anywhere else. Thanks
2017 Accord
2020 Odyssey
After going to 3 other dealers who keep playing games, I cam here and bought my car with Jae Lee, who treated me with respect. He even went to get the color I wanted. Thank you.
I got a check engine light on, so I took my 2012 Honda Accord for an inspection. The service guy told me that rat bite a cable for the transmission pressure switch so I must replace it. The cable as a one piece is all connected with the transmission and engine. The cost was $1,680.00. It was too expensive for me to replace only one cable, so I took my Honda Accord to a local repair shop and they charged only $250. If you're not careful, Puente Honda dealer can make you pay more for repair. I won't even start about Dealer Service!
I had a great experienced buying my certified Honda Pilot with mr Chung ly, very professional and helpful in anyway!!!! Robin Chua
I referred my brother to Chung Ly because he have a good knowledge of Honda vehicles. Just start forward experiences no hassle no haggle. I would recommend you coming in and asking for Chung
I had a wonderful experience buying my car from Diamond Honda. I worked with Fleet Manager, Jae Lee, via email and text before going in. He quoted me a price before I came in, and when I got there it was just what he said. There was no bait and switch, no game playing. He was a man of his word and made the whole process extremely smooth and easy, and fast. Thank you! I highly recommend buying a car from this dealership! It couldn't have been any easier! Go see Jae Lee!
Suggest read the contract before you buy, I end up paid over $800.00 for honda care up to 45k miles, just find down only for oil change only which due every 10k mile, it is rip off, financial person said it cover oil change, tire rotation, carbin fitter and brake to 45k miles
We just bought a pilot. All I have to say is that Juan Gonzalez worked miracles for us. He is the best sales representative that you can have. He is so supportive of his customers and highly advocates for them, as he did for us! I was shopping around different Honda dealerships and ended up at Diamond with no regret and we are extremely happy customers. The 5 star rating is primarily for Juan Gonzalez efforts and support!
If you need a Honda contact Juan. You will definitely thank me!
Great service and awesome car! My mom purchased an Accord from Daniel and he was exceptional. The process was smooth and she is very happy with her new car! Thank you Daniel will definitely return!
The customer service Tony is nice but they didn't fix my Heated Seat problem and my car is new just leased for a year the heated seats are down:( very disappointed about their repair service.
I bought my Civic from Jae Lee. I recommend this dealer.
Had a great experience at Diamond Honda! Jimmy Tang was so helpful and provided a very comfortable feeling throughout the purchase of our new car... The whole staff was very hospitable and friendly as well, making sure I was getting the best service possible. Thanks so much for making the experience such a pleasant one!
Best place to go and buy a Honda. Very friendly people.
Tony Lam was very helpful in my experience at Diamond Honda Service!
It's absurd. I've spent a total of 9.5 hours here. 6 trying to buy a certain car they advertised on auto trader, and 3.5 getting that car's defective battery replaced. If you are the most patient person in the world you will still have a very bad time. Service is terrible.
We were assisted by Freddy and were given acceptional customer service with attentive attention and understanding. During our business deal, Freddy showed vass knowledge about the particular car we were interest in. Being referred to this honda dealer, we had expectations that were met and we are more than happy to refer others as well.
Thanks to Jae Lee and Diamond Honda for a great purchase experience. We felt like we were at some kind of a party than buying a car. Great atmosphere and great service. Thanks again!!!
I've only been here twice, once for a key replacement and another time for a Honda recall. Received good customer service.
Worst experience I've ever had with any service department. 10:30 a.m. appt to bring in my vehicle for safety recall & reload AC frion. Simple. Service rep Sylvia Portillo stated ar would be done at 1pm as the recall was a simple software update. At 1pm I get a phone call with a list of "recommended repairs". I politely declined and asked for initial services requested to be done, would consider the rest at a later time. 2pm rolls around and she calls back with a "potential problem with AC. She began giving me scenarios of compressor issues, system blockages etc. My husband calls her back to inquire on the info given and was frustrated because she kept putting him on hold going back and forth with technician. Obviously had no clue what she was talking about. Car was given to me at closing time 6pm . All it needed was frion.
Kristina was efficient, friendly and professional. Kept me informed. Work done quickly and well.
Had an excellent experience at Diamond Honda yesterday, they now offer free Lyft rides back home or to eat & when your car is ready they will contact you & send a lyft driver to take you back, so much more efficient than waiting for the shuttle prior. The staff is always so friendly & helpful. I will definitely be back for all my Honda maintenance!
Diamond Honda is the ultimate best dealer to deal with . I went in to purchase a car with not so good credit . After being discouraged by multiple dealer visits before I thought it was gonna be a big challenge to make it happen. Darin and his team did an exceptional job to make sure that it was going to happen. I was able to drive away with a brand new 2019 Honda Civc I was beyond speechless of the service I was provided . I m a Diamond customer for life.
Chung Ly and Mason are very nice to work with. Happy to do business with Diamond Honda. I'LL BE BACK.
Appreciate the straight forward deal- Jae Lee and his staff took care of me very well...
Thanks to Jae Lee, I got a great car at a great price! I wanna hit that gong again!
Jim and Michael was great. Helped me with my purchase of crv. Very professional. I would definitely come back for all future Honda purchases. Not to mention the lifetime power warranty. Highly recommended.
Today Monday's .
I went back to the dealership to straight out the deal they over charged me on the price of the car . (1) they charged me $295 dollars more than the agree price .(2) they selling the alarm saying if someone stealing the car . thw alarm company will pay for the car , but never mentioned abuot the extra cost for the warranty. (3) thw finance lady SARA charged me $1295 for 10 years warranty (wich my wife only drive 3000 miles or less a years) useless for me without my knowledge.
The manager blame everything on me ,and only wanted cancel the 10 years warranty.and refuawd to cancel the alarm .
I been waiting for over 3 hours but the manager will not come out to talk to me again .
I'll be back in the weekend tand try again.
My sales guy Chung Ly was really nice. He will treat you well
Needed a tire patched due to a bolt pierced the tread. Service writer Elmo took care of it. Fast and friendly service. Back on the road now! Thank you again!
BE AWARE when you bringing your car in for service! Request a simple oil change service, and come up with a $600 estimated bill. They just can't wait to rip you off. Find another dealership if you don't want to trick by aggressive Service/Sales advisors. Will NOT GO BACK AGAIN.
I got a super bad experience this week, the sales cheated on price and lied to us. Please do not go there!!!
My daughter took her 2019 Honda Civic in for a recall & check "Service Reminder" light, even though it barely has over 4,000 miles on it. Decided to get an oil change & wheel alignment, since she said it was pulling a little. When they called me with the quote for both, the total was $142. I specifically asked was that the total for both, she said yes! I said, if it's not, have a service person call me.....nobody ever called. They ended up charging $182, even though they had used the online coupon special originally. I called to speak with the service dept manager, but he was mysteriously unavailable. I will never allow my daughter to take it here again.
I bought a 2017 Honda Accord from David Cho and he spent time going over everything with me answering all my questions and he was genuinely friendly and personable from the get-go. I didn't feel like he was trying to wrap things up and get to another customer. I wasn't pressured to buy any extras (though I did) and the drive home was incredible. Thank you David and thank you Diamond Honda!
Kimberly was fantastic. She's very honest and transparent in the negotiation.
We purchased a Honda Civic from Diamond Honda and Chung Ly was very helpful with his product knowledge. We would recommend our friends and family to come in and ask for Chung.
We just got our 2017 CR V touring today. Our salesperson Robert Lopez is very helpful and courteous. He is not pushing for anything but answer all the questions we have and patiently showed us many models. A Great guy to work with!
Tony Rodriguez is the best got us a 2017 Honda pilot thank you your the best and your team too.
Our family has bought 10 Hondas in the past 3 years, all from Diamond Honda. Jimmy Tang helped on all. His business card is all you need.
Very satisfied with my purchase, I will recommend Diamond Honda and Jae Lee to everyone. Thank you!
Car purchase as it should be...My relative brought me here and thanks to Jae Lee, I got the best deal! Thank you!
I had recently left culver city Honda, since the car i was interested sold by the time I arrived there. I contacted Diamond Honda about a used Honda Accord sport that was on their lot. Eduardo reassured me the vehicle was still available and even had it ready for us by the time that we arrived. Over all, the service was above and beyond. Thanks Diamond Honda!
Eduardo Ventura was very helpful during the process. He was very knowledgeable about the car and I did not feel pressured into getting anything I did not want to get. He was very friendly and allowed me to come to my own conclusions. I have no complaints about the process and highly recommend him!
Raphael provided quick and great service! I will be back!!
Highly recommend this place. I purchased my Honda here and loved the customer service. I just took my vehicle for its first service and they gave me an estimate time of an hour and a half but my vehicle was ready way before expected. Service is great!
Tony explained very detail and arrange lyft for me for drop off and pick up.
the maintenance was shorter than the estimate length.
great services!
Freddy Castellanos gave great costumer service and was more then helpful.
Luis Gonzales helped me in parts department. He privided excellent service. Very happy with the customer service at the parts department at diamond Honda.
The service efficiency here makes you feel terrible
Claudia was friendly and helpful at the Service desk.
Technician who performed the recall work on my vehicle didn't know how to use a memory savor and didn't bother to write down programmed radio stations. Further didn't know how to set the correct time back.
Is it a sign of incompetence? Perhaps. Is it a sign that there is a lack of attention to details or that service here dosen't go all the way? You bet.
My purchase with Alex Cheng was painless. Alex, gave me my options and was not pushy. I will definitely be loyal to Diamond Honda due to this great experience.
I buy a car tonight with Dennis' help in Diamond Honda. He provides excellent price and excellent services to me, and he has a handsome face.
Very disappointed. Tried to sell me a brand new Honda Civic LX which I bought from another dealer just 15 minutes drive for $6,500 cheaper. Check the price with other dealers before visiting this dealer.
David and Nathan was very helpful and knowledgeable in assisting me in getting a new car today! Very excited!
This was my 2nd time buying new car from Diamond Bar Honda. My sales is Jimmy Tang, he is the Internet sales manager. He helped me through the whole process from start to finish. After a test drive, he went over every question and concern I had, he is professional, polite, no sales gimmicks, no pressure, just great, accommodating service. Long story short my experience in purchasing a vehicle from Diamond Bar Honda was great , fine staff and very clean pleasing facility. Highly recommend to anyone looking to buy their next vehicle.
We had a great time working with Jimmy Tang. The whole process of getting our Honda Accord (which we love) spanned over 2 weekends, totaling 3 days. All the employees here are pretty friendly, detailed and professional. We worked with another sales rep as well but found it more simple to just work with one actually. Jimmy is honest and straightforward. We are glad this Honda was able to work with us to find us the best car to fit our budget and needs!
We really enjoy working with Freddy who is the sales guy that help us to get a Honda pilot Elite. We provide him the true car quote and he help us to beat it. In addition, he help me to get discount accessories from our new SUV. Overall, we really like the service there.
Ruben Ortega helped me with my purchase and he was amazing!
Great experience, Joanne is my go to girl in the service Dept!
Rafael did a great job in letting me know the process of my car, he also was very informative on my warranty. GREAT JOB!!!!
Jae Lee made buying a new car enjoyable and stress free. He responded to my e-mails very quickly and was always seeking ways to provide the information I was looking for. I never once felt like he was trying to sell me on something. He was a huge resource helping me make an informed decision about buying a car. Everyone else I worked with at Diamond Honda was first class as well and they have a nice dealership. I will happily refer friends to them if they are looking for a new Honda.
WORTHLESS SERVICE FROM WORTHLESS PEOPLE!!!
HORRIBLE SERVICE DO NOT GO!!
NEVER HEARD OF A DEALERSHIP THAT ONLY OFFERS ONE WAY SHUTTLE SERVICE.
MEANING THAT THEY'LL DROP YOU OFF BUT WILL NOT PICK YOU UP!!
MAYBE THE EMO LOOKING SERVICE MANAGER WITH THE UGLY JEWELRY HANGING FROM HER FACE, DARK MAKE-UP & BAD BREATH WAS HAVING A BAD DAY ...
Great experience. I purchased a Honda Accord EX from Sales David Cho. He was very knowledgeable about the car and explained its features even when it was so late that day. He helped me to get a very impressive deal.
I highly recommend Sales David Cho!
My mom bought me an ext and Daniel help us out. He was great!
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