Fast service from appointment times, free shuttle service within 10 miles from service center. Elmo Orellana was a pleasure to work with, they even arranged a Lyft driver from my house to the service center.
Eduardo was great and worked with me on price and explained everything well. The finance department was severely understaffed which made the buying process take much longer than I would have liked but everyone was helpful.
Takes awhile prepare for a two hour wait for service....
We leased our car from this dealer and will consider buying a car there if we would have a good deal.
We had a great experience. We worked with Jae Lee and he was very kind and helpful, not overbearing like other sales people can be. The car is very nice and we are very happy with it.
customer service is friendly and quick. Thanks for taking care.
I have never felt so overwhelmed shopping for a car as I do today. I definitely have never had a break down of frustration as I did today... I feel so discriminated if they don't want to do business with me they should just tell me & not keep telling me they'll get back to me
Maybe not everyone has or will have the same experience but I wish we can speak with someone whom actually cares about the customers as if we were a family member & not treat us any less. My first time even taking the time to create an account to just give a review. I just thought maybe someone would reach out to me through here since the dealer reps aren't.
I have been a Diamond Honda service customer for 7 years and counting. I have had 3 service advisors and I have to say 3rd time is the charm. I absolutely love my service advisor Nicole Bright, I truly cannot ask for a more as she is knowledgeable, informative about my services needed and always looks at the history of the car. Based on her recommendation I bought my 4th Honda from Diamond last year. I will continue my service for both cars going forward. I always enjoy seeing her and knowing I will be taken care of.
Yesterday I visited Diamond Honda for my Odyssey service and it was excellent but I want to thank Elmo Orellana for her kindness and attention for my children and for me. Thanks Elmo thanks Honda.
Diamond Honda is always so helpful and kind. Love this locatuon. Shoutout to Reuben, Juan, Matthew, Joe and Phillip. You all were so helpful and amazing
Out of all the Honda dealers I went to trying to find the car I wanted, this dealer was definitely the most helpful. They were able to work with my situation and give me a great deal on the car I was looking for. If you re looking for a great deal on a great car look no further.....ask for Roland! Lol
Liked the car and the dealership very much thank you Jae Lee I come back
Diamond Honda is my first and only
choice for any and all automotive needs. They are friendly, efficient, consistent and professional. I have nothing but excellent experiences with Diamond Honda.
Kristina Haas is an absolute Gem. She is always so happy to help when I come in for service. She makes me feel at home. She explains all the recommended services clearly, and lets me know all my options. I will continue servicing my vehicle at Diamond Honda.
Bought a 2017 odyssey elite from Jim Su and we ended up on the price we asked for. Great experience overall.
Elmo was fantastic! We had a freak accident and needed service and he really helped us out and genuinely seemed concerned about us and our situation. We will be looking for him next time we need services
friend and professional staffs!! thank you so much!!
Very nice place,I came here to shop around.and my salesperson Jim and his manager helped me a lot on the car. I'm actually driving home with a brand new Honda accord I love the car so much .Thanks to Jim and Michael for a such grateful help .
Hello, I came to buy my car and EDUARDO helped me, took great care of me. Save I love my new 2017 civic
Adan Florencio was a great salesman. He helped guide the process and made the transaction smooth which is all anyone looking to purchase a vehicle can ask for.
Our needs were met and we couldnt be happier with our new Pilot. The staff was friendly and seemed to have my back in this purchase. We will definenetly be back to this Honda dealer for our future needs.
I visited Diamond Honda on my birthday to lease the new accord coupe. Everyone I met and talked to were super friendly and very helpful. Special thank you to Eric, Mazen, and Hardip for taking care of me and making it a memorable experience. I will definitely be returning and will spread the word about Diamond Honda's great customer service.
Thanks to Jae Lee and Diamond Honda. Nice experience.
I worked with Luis who took excellent care of me. I have not purchased a car in over 10 years and he made sure to take his time to explain everything to me and made sure I was 100 percent comfortable through the whole process. I would recommend coming here is you are looking for a new or preowned car!
had to wait more than one hour before service, even though we made an appointment.
Joanne was amazing she took care of my battery issue, and i even had an issue with my sunroof button she took care of it as well and ordered that part needed to fix it. Very pleased with her service and the teams kindness and hard work.
Went for my oil change and Kristina assisted me, she gave the most excellent service! Thank you so much girl !
This is for Diamond Honda's service department. They provide friendly and professional service. Shuttle service available or you can take advantage of the clean, comfortable environment if you choose to wait for your vehicle.
Had my wife's car service oil change and batt. Sensor corrected due to a recall. Service customer let's you feel she doesn't want to work and hear your car issues. Observing her talking to Co-workers, she smiles and very accomodatung. I sense it's just probably me or what. Having waited for 4 hrs just that simple service, was to much but my cool was just fine. But to compound my displeasure, is the aura and the satisfaction that a customer gets from a front desk person. But again, this is the reason I avoid buying honda cars in the first place because of the the posibility that i will be experiencing this issues in my dealings with them. I should have taken the advice of my friends. :( . . .Maybe I should go back to Mazda:)
They are always very friendly and helpful when providing service. They are also very knowledgeable and explain how the particular service will be beneficial for your vehicle. Awesome team! Shoutout to Rafael for always going above and beyond to give great service.
Very fast service and very helpful! Been coming here for more than 8 years and they have the best service for Honda .
I had really good time buying my car here! You should buy from Jae Lee very knowledgeable. I m so lucky that I contacted him right timing and they had exact color and model that I ve looking for :)
Diamond Honda has excellent customer service! David is awesome!!
Peter was super helpful when i went to get my first car. He made the process easy and fast!
Great service, good deals.
the great service make me feel so welcome and comfortable, the friendly staff is very confident of what are they doing , the fast service make you wanting always going there.
Thanks Gabriel.
I went in for some oil the service line was a bit long with one cashier,another employee came out to the service floor seen it was busy asked the cashier if he needed help,she pressed the service button and no one came out,I would say that was building patience for me
The people there were very friendly and patient. They helped me make the best decision.
Not very friendly staff.
Over priced parts.
Freddy Castellanos was Great salesman! Easy going, friendly and Negotiable.
Very nice dealership. Adan helped me find a great car and was very helpful throughout the entire process. Only complaint was the long wait for finance but I believe that was due to being short on staff for the day. Overall very good place to buy a car.
Great place to buy a car. Peter Cho did his best to get me the car i wanted with ease. Will definitely recommend his services to friends and family.
I have been to this dealership two times. The first time was to help a friend buy a car. Both times I wasn't rushed into anything and the car buying experience was pleasant. Both times I dealt with Jimmy Tang who is a down to earth salesman, who was also very straightforward. Those little things can make or break a deal in that line of work. I will definitely be referring people looking to purchase to look for Jimmy.
I was quoted a 1:30 oil change and they had a service safety meeting that pushed back the service further. I would have gave a 3 stars. Elmo was apologetic and had he told me earlier I would have gave 5 stars for being proactive. Ultimately the 4 stars is because Elmo was friendly.
Great customer service Elmo...he got rental car for me but i didn t used it., we just used the uber. Fast and convenience. Thanks again
I needed a lot of maintenance because my car just clocked over 100K miles. Elmo Orellana was amazing. Helping me in a friendly manner. He set me up with a free rental while my car was being serviced, made sure I got my AAA discount and even helped load my mother s walker in the back of the car before we left! I will be returning again for regular maintenance again.
Heather
The staff was so nice & helpful. And I appreciate Joanne for her patience in answering all my questions & for going out of her way to make sure my car got to me when I was ready to leave. Great service!
All the employees were very nice and pleasant. I was notified ahead of time that they would need my car all day and made arrangements to take me home. Only I wish they would bring back the car wash. It was a nice service to get our car washed too.
Thank you for your service.
Came into the dealership pretty late looking to buy my daughter's first car. The sales guy Jimmy got me a great deal on a civic. He was very patient and helped pick out a color, would highly recommend Jimmy if you're looking for a helpful and attentive salesman.
I had a great experience at Diamond Honda. I've been searching for a new car for weeks. At first I was a bit disappointed because I went in searching for a used car, but I ended up coming out with a brand new 2016 Honda Civic. Jimmy was great! He answered all of my questions and with honesty too! The process was not as hard as I thought it was going to be. Thank you Jimmy and the team at Diamond Honda. I definitely will recommend this place to anyone looking for a new car.
Courteous staff. Lots of space while you wait for your car to be serviced. No pressure on purchasing parts and services.
I had a great purchase experience and will be coming back for more. Thank you Jae Lee and your staff.
After getting a flat tire on my own lack of focus, I had to go back into Diamond Honda to fix the service light.
Once more Jameson, the guy that sold me my car was more than attentive! He actually been calling me to make sure everything has been going well for me almost every month since i had the car! THAT is customer service yo~!
I explained to him what had happened and he quickly rectify the situation with a matter of a few hours, I actually didn't even felt like i was really waiting in the waiting corners as each and every Honda sales associates were so catering and kind that I knew giving them my business was not enough, my co worker, my best friend , my uncle and more each had came to the same dealership and all dealt with Jameson lok !
ASK FOR HIM you won't regret it !
Excellent customer service. Silvia was very polite and awesome; she explained everything that was going to be done to my car and it was complete exactly in the time she told me.
Dennis was amazing. Made the process fast and simple. They offered a very good price for the used van and didn't make it complicated with unmoral methods like some other dealers. Gave us full breakdown of costs, etc. Would buy from again!!
Always a very pleasant experience with Jae. We keep buying cars from him. This time was for my wife for the new lease. He is definitely a car guy knows everything and answers every questions you have.Great dealership. I highly recommend!
If i could give zero stars i would. This dealer ship hasn t been able to fix my parents car for the same issue we brought it in the last 4 times. They kept saying that they needed to replicate the issue. They have replicated the issue the last 3 times and still the issue has persist. Dont trust this dealership they only want to scam you. They have scammed my parents out of 2800 dollars and still the issue is not fixed.
Service dept is not bad, but you still have to open your eyes and make sure they do everything you asked for for the price they quoted you. As for sales, do not bother!! Horrible sale experience that I'm happy it's over. Won't buy from them again!
They post cars that they don t have so you go and then they tell you the car sold and try to get you to lease a car that s out of your budget.
Luis hernandez at diamond honda give great service will buy again.
DO NOT believe this 4.3 rates. They like to play tricky games with customers. Search online about this store before you walk in.
Awesome experience. I was helped by Jeff Lee and he is very professional. He made the car buying process stress free and enjoyable. He understood my needs and placed them first. His manager Allen He was also very helpful. My family owns 3 Hondas so we already have a high expectation from Honda associates. Jeff and Allen set the bar even higher. We will definitely be referring our friends and family to Jeff. 5 star service!
He is a top quality dealer. Omar attended me and he is a good boy, very friendly and helpful.
And they have good prices
Joanne was very informative with great customer service.
Juan Gonzales took care of us. Excellent salesmanship in a timely manner.
Just bought a 2016 Honda Civic EX-L from Jerry and Freddy and had the best experience. Freddy was extremely nice and friendly, and they both went out of their way to make sure I got exactly what I wanted. At the end of the day I got a great deal and left with the exact car I originally wanted. Definitely had a great experience with Diamond Honda and highly recommend working with these two.
Joanne is the best! Quick service and great customer service!
This review is from my own experience contact them through email first because i don't want to waste my time. I want to trade my accord coupe to a 4dr since mine was a lease i still have a year and four months. The person who contacted me is Jimmy Tang and on the email i specifically told him the situation. I told him that i want a 2017 Honda accord sport cvt but i don't want to put out money on it. He said its OK they gonna take it as a trade so in that way i don't need to pay anything for the old car. So yesterday i went there and look for him i told him i will try the car he seems to be nice but don't know what his saying when we try to work on the numbers its different on the one he told me on the email from 270+TAX it become 399+TAX i told him that's not what we talk about, and he said because my lease for my accord is not done yet until next year! I told him that i told you on my email my situation of and you said i will not pay anything extra for it I'm also a returning customer the person too bad that the person who help me get my accord is not working there anymore. WELL MY POINT IS DON'T GO FOR THIS SALES GUY BECAUSE HE DOES NOT KNOW WHAT HIS SAYING EVEN YOU HAVE PROOF HE WILL DENIED THAT HE SAID OR EMAIL IT AND FOR THAT YOU JUST LOSE ONE CUSTOMER. VERRY DISAPPOINTED CUSTOMER
I suggested that my father in law Tony L. go to Diamond Honda of Puente Hills to trade in his Ford SUV. He was met by a very nice salesman by the name of Junior Saldua. He took very good care of him and assured him that he would get the very best deal possible. He also got him the most for his trade in and was very excited about how that would help him during the purchase of his 2010 Honda Accord sometime in May. After months of owning their first Honda my mother in law Esther L. decides that she wants to trade her Ford Focus in. So she goes back to see Junior Saldua since he was so awesome in helping them last time. He went above and beyond and got her more for her trade in than she could get anywhere else and put her in a brand spanking new Honda CRV on December 7th 2012! To top it all off, she is paying less a month for a bigger and better brand new vehicle. Cant ask for anything more. The dealership was nice and clean, filled with friendly and helpful people. I think the next vehicle I purchase will be at Diamond Honda of Puente Hills. I would recommend this dealership to everyone buying a new or used vehicle. Also would recommend to go see Junior Saldua because he does his very best to get you the very best.
Need to approve check-in for Car Service. I waited almost 30 minutes before someone assisted me. Otherwise, the oil change service didn't take long.
This Honda dealership is extremely fast and efficient. Very clean inside and great coffee. Thanks everyone
I bought a new Honda Odyssey from Diamond Honda few months back. I opted Honda Care for 5 years, spending over $1200. I just made my first appointment for oil change. I arrived 30 minutes before my appointment time. The intake person told me they over booked everyone, come back in a few weeks. They didn't bother to re-scheduled me. It seems to me that Honda Care is similar to a "cheap" insurance, you pay but you don't get any service.
Not to mention, Diamond Honda will always try to sell you overpriced items such as small protective "stickers" for outrageous price. (over $500)
I'd give zero star if there's an option.
Great service!!! Alan Chan took care of all the issues with my car. Took my 03 civic for aibags recall.
Fast response when I contacted them. Gave me a fair price. Great service overall!
Great, prompt service. Nicole was helpful and made the experience pleasant.
I came to diamond Honda in search of a new CRV EX and to tell you what, I left with a great deal. I left with the color of my choice and thanks to Eduardo I am now a Diamond Honda loyal customer
I always go to Elmo for my maintenance. He is always timely, friendly, and extremely helpful. He remembers his customers and always hooks me up! Thank you, Elmo!
I have been going to Diamond Honda for years, they have always been prompt in servicing my car, always making sure the repairs, service on my car(s) have been done when stated, and always followed up with any required necessary repairs need to keep my car is is the best running condition. Also they greet me as a valued customer ( over 10 years). When I had repairs that they were not able to do(body work due to an accident) they informed me of a local body repair shop they they stated that did great work and they were correct. I thank Honda for having a caring staff and management at this Honda dealership.
I leased my 2017 Honda Civic coupe here and had a great experience. I came back today to finance it. Adan and Dennis helped me out through the financing process which wasn t easy since my credit is very challenged but they were able to get me a really great deal. They also cleaned my car while I waited. Thank you Adan and Dennis for the great customer service !
Horrible customer service.
They will try all kind of methods to try to get you to finance with them eventhough you have your own financial institution to fund your purchase.
Be careful for their schemes, future buyers! Good luck to you all.
Just wanted to update my post and say thank you to Justin and Matt from Honda. They were willing to hear me out and helped me resolve my issue. I've had my vehicle back for about a week now and it is running great. Thank you Justin and Matt for all your patience and support. You are truly the helpful Honda guys!
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I purchased a new honda civic back in 2012. 3 Years later my air-conditioning stops working, of course it's not covered by my warranty. Now I have a bigger problem. Took my car on Friday, June 30th into the Honda dealership because my car was a little sluggish changing a gear. Took it in thinking I had a life time transmission warranty, which is the reason I purchased it. I was told I had to pay 130 for it to be looked at before they could tell me if it would be covered by the warranty. Then I was told I needed a transmission fluid (or something like that ) and it would be an additional fee. Total came out to be 262. Was told test came out good and was ready to go. On my way home my car starts it won't get the gear and started shaking. I put on my emergency lights and drove back to the dealership. There is was told, you have a transmission problem and it's unsafe to drive and sometimes when we do that test/fluid it makes transmission worse. Wth?!! Why wasn't I told that prior?! They said they would communicate with warranty company. I was told I would know by the end of the day, but didn't have an answer for me. Then on Saturday I was told you'll know on Monday. Monday comes along and am told you'll know by the end of the day. I then request the warranty companies number to find out that they were closed because of the holiday and would return on Wednesday. I wait all those days to find out that my warranty would not cover it because I didn't take it back to honda after 5 years. Even though it was being maintain by certified Mechanic. The Honda rep said it seemed like my car was running ok now, started driving home. Then the check emission system, check power steering, check vsa system, what the heck did the do to my car. I made it home, luckily. A friend looked at my car and discovered that there was no transmission oil. First thing on Thursday I asked to speak with a manager, the assistant manager Pete calls me and I tell him the situation, so I asked him what are they going to do about my car? He said I have to wait until Friday to speak with the manager. Again, I have to wait. No customer service. They don't care that i haven't had a car since Friday and that they messed up my vehicle. From sluggish to check system lights appearing. I don't know if it's because I'm a women that they are treating me like this, but it's unfair. I will be reporting them. They can't treat people like this. Don't buy or service your car here.
Horrible service, broken promises, changed prices, and unfortunately I bought the car anyways because I needed a vehicle and couldn't find anything else. Bought a 2015 Honda Fit used. The dealer sold it as certified, they lied. The inspection states inspections and steps were performed and they were not. Also they promised a full tank of gas, it was not filled. Never going back there!!
Arrived at 830 am its 539 pm...and counting... I had to constantly hunt dowm my rep to get updates. I understand some jobs take time. But when your told you will have your car by 1 pm you kinda start to get frustrated. Last update at 5 I was told 30 min more. Its Halloween I want to go home.
diamondhonda.com
