Diamond Honda of Puente Hills Reviews

Alan Chan received me generously and helped with my service. He made sure to keep me updated while my car was being serviced. He noticed my car was missing a bolt and notified me.

Go to ELMO for service He is the guy !! EXCELLENT SERVICE !!

Leo Fierro was incredibly patient and helpful when I took my car in to be serviced last week. Dealing with car issues can be stressful, but Leo was knowledgeable and willing to listen to my concerns. 5-star experience!

Thank you Diamond Honda. My first new car purchase was very good. Jae Lee helped me out. I will come back for my next one.

I have been suffering a very bad experience / a very bad service from Diamond Honda. I bought a certified pre-owned Honda CRV together with 100,000 miles warranty from Diamond Honda sales manager Allan Ho on June 13, 2018, the car had a very big noise coming out from the rear tire on the 2nd day and I sent the car to the local Honda dealer on the 3rd day, local Honda service engineer said that the bend rotor of the tire frame resulted a very big noise and it must be replaced. I have called to Allan Ho for many times and asked him help to resolve this issue, but only answer I got from him was that "I can't do nothing on it", and ask me to deal with local Honda dealer by myself. According to Allan Ho, he has already worked for Diamond Honda for more than 20 years, How come a service manager has been trained by Diamond Honda for more than 20 years can show such kind of a very bad service attitude? How come a certified CRV certified by Diamond Honda engineer can present such a big problem for after using two days later? How come Diamond Honda can be so paralyzed with customers feedback? I am so regret that I have bought a car from Diamond Honda, and also from a so irresponsible sales manager Allan Ho.

CHUNG LY WAS ABSOLUTELY GREAT!!!!....ALL AROUND GREAT SERVICE

I made the worst decision in my life.
Do not buy your car from Chinese agents.
Don't buy any cars at Diamond Honda.

No pressure no crazy sales tactics just a straightforwardness I appreciate- I m definitely coming back Jae Lee

My advisor was great Leonardo but when it came to pay for my service Aurelia the cashier was rude , did not aknolege my greeting just asked me to sign and pay . I has question rewarding the work and and for my paperwork , her answer was the advisor did say that . No customer service skills what so ever .

Elmo Orellana was incredibly helpful and provided great service. Would definitely come back again for my next maintenance appointment. Highly recommend meeting with him, he s such a great help. Thank you!

Excellent service, very respectful people, with a lot of knowledge and very professional, you do not feel that they are forcing you to buy, the person who attended us "Kevin" is an excellent advisor. I went with a car and very happy

Great experience ! Scott Lan , excellent service , professional service

This car dealer checked me a lot of credits on the same day, which made my credit score drop by a few dozen points within one day. This approach made me very uncomfortable.

Our sells rep Paul is really caring. being concerned about what we like, and the concern of family necesities, also letting us ask questions throughout the whole process so there is no mis communication and he tried his best to ask his manger Michael's help to get the price range down to what we want. Which was a super plus. Thank you guys for the great help !

Just purchased a Honda Odyssey EX-L and Mai Hau helped us find the best car at the best price. We've shopped at other dealerships, but Mai was honest and laid out the facts for the car and warranty. I would recommend anyone else looking for a new Honda to shop at Diamond Honda.

People, staff and the quality of service you cant find anywhere else in San Gabriel Valley! Thank you Lance Yu for an awesome experience... and thank you Danny for the awesome price!

I went in with a 700 credit score hoping to finance a car that was worth $20,000 (honda civic) instead of giving it to me straight they did a run around, trying to make me get a lease which I made clear I didn't want (yet they spoke for me to the manger that I "did" want a lease) I was trying to finance... as I was leaving they were rude and unprofessional, shouting out personal financial information out loud... needless to say I wouldn't recommend this place... (the helpful honda guys? More like the unhelpful harassing guys...)

Roland was great! He was able to delivery me the highly sought after Honda clarity all electric. When other dealers said it could be months I had it within weeks. He was easy to work with and a really nice person! I will definitely be going there in the future.

Elmo is being very helpful and easy to work with ..My problem was solved in couple hours , thanks for the help

I was helped quickly and professionally. Christina was great! I love being helped by female employees. It is less intimidating. She made me feel comfortable and listened to what my needs were.

Staff were/are very nice and friendly. As soon as I pulled up to the service center I was greeted by Jerry who answered some of my questions and then directed me to Christopher Young, a Service Advisor. Mr. Young directed me to his office where he explained the procedure of what was going to happen to my car. Both of these Honda Employees were very efficient and made me feel comfortable taking my vehicle in for servicing. They even offered me a free car wash without me having to ask for one. Although I was not able to meet the technician that worked on my vehicle he did an exemplary job.

Nice service staff.
Roland was professional sale internet and very nice.

Need more stars to properly rate my experience. Professional and personal from beginning to end. Very grateful for Eduardo and the Honda team for taking care of me. Would recommend to anyone looking for a new, used or lease.

I bought a used civic from diamond Honda and ran into a known issue with the AC module. Diamond Honda helped me out very professionally and resolved the issue in the specified time frame. Thanks to Nicole Bright who helped me out with the whole process.

Please go to Norm Reeves. When Daniel V and Luis called for a follow up, I told them Norm Reeves gave me a better price, they called me back three times between the two of them, and implored me to come to them instead, I repeatedly told them what Norm Reeves quoted me, and said I am only coming if they can match it or even give me a better price. I get there, and first of all I had to wait for 20 minutes while they page and track Daniel down. And once he comes, he greets me and tells me he is gonna go get the car and to hold on. If they make an appointment why not have the car waiting already? He went to another lot I think because I was in there for another 10 to 15 minutes while he gets the car. I drive it and then price discussions start, and surprise surprise Luis says sorry the price is already good blah blah. I understand that they have to make profit,and they know at what price they will make the profit, instead of luring me there and wasting my time on a Saturday, they could have told me over the phone or at least tell me they have the better car (theirs has the lower mileage)so we will give you this much discount or something. What a waste of effort. No wonder Norm Reeves is more popular is all I can say. Oh and Luis tries to find me a car online, thank you but I can do my own search. And he also tried to find the Norm Reeves one, he doesn t find it so he assumes it s sold. Whether he finds that car or not sell yours at your profit margin, don t lure customers in. He annoyed me the most.

In general, I found the staff to be inattentive. I'm usually pretty forgiving when it comes to customer service, but there was just a general vibe about the place that felt like you had to work hard to be noticed. On my most recent visit, employees were huddled together just kind of hanging out.

Ultimately, though, I care about the service. I went in to have my airbags replaced in compliance with a notice I received about a recall. I'm assuming the work performed was done correctly (though there is no way of me knowing for certain). I'm sure fulfilling all these repairs associated with this most recent recall must be really taking a toll on their staff so I guess I'll cut them a little slack there. My advice to anybody else looking to have their car serviced there would be to be assertive but not rude.

I'll probably go there again simply out of convenience.

Worked with David Cho, he was great!! He gave me a very good deal and knew exactly what I wanted. I will be going back to David for my next car.

Thank you!, to Roland Gutierrez, has great customer service and very helpful all the time. Will definitely refer customers to him. Thank you.

I once worked at a Honda Assembly Plant for the Honda Corporation. I'm a college trained automotive mechanic. My wife goes 3 times a week to a clinic for Kidney Dialysis treatment. She has End Stage Renal Disease. She purchased a Honda here. We will never come back here again for any reason.

As a first-time Honda owner, we are happy to receive a great customer support with our purchase of the Honda EV. We are thankful for becoming a new customer of Honda Diamond for assisting us in our smooth and easy, no-hassle purchase. Good job.

Came here cause my Honda Accord fog lights went out. Was told that the car was fixed at 2:13. Advise me that a shuttle was coming to pick me up in 15 mins. I said ok. Waited an hour and called back to tell me that he went on lunch and I need to wait another 20 mins. I said ok. Waited another hour. Call back at 4:38 was told he is in route and will pick me up in 7 mins. Received a call at 5:04 that he finally arrived. This is some redicious timing for shuttle and service. Not only that I am being charged for something that should be covered under warranty elsewhere for a half year old certified used car. Please stay away from this place. Just nightmare experience to deal with!

Got my new car with a great price, looks for Kevin Lam.

There's no reason to go to Wal-Mart or Jiffy Lube if your going to spend the same at the dealer.

Awesome! From start to finish, I felt welcomed and well taken care of. Jae Lee and his coworkers were friendly and very accommodating. I am definitely going to recommend Diamond Honda to everyone!

When you need someone to help you at the fullest and the best service you will get anywhere. You need to speak with Toni. He is so helpful friendly and kind, and makes you feel really comfortable as if you were at home.

Freddy was very helpful and courteous!! He helped me get the car I wanted and at a great price!! He worked hard to get me my perfect car!!

i buy a car at diamond honda today. The sales guy Dennis helps a lot.
i liked the place so much. it was a great deal!!!

Great service by Rafael Ornelas. He provided every detail of the service and kept on updating in the status. Also, he was very friendly and made sure I felt at home in the waiting lobby.

Service employees suck and didnt offer me loaner nor transportation and i came in for a recall witch is taking 6 hours of my DAY! And i have no other option but to bus it or wait

The best Honda dealer I've been into. The waiting area is comfortable, neat, and clean. They have free guest wifi, tv, and coffee/tea station. Bathrooms are clean. The service center is attached to their showroom so you can browse on new cars anytime without sales reps bugging you to test drive or purchase, unless you asked for it. The sales reps are very nice and accommodating, even the service reps. They work with your needs. Love Diamond Honda. They have been serving our needs cor over 12 years and counting.

I've purchased a pilot elite from David Choi ! Professional, friendly, he'll answer all the related questions about your concerns ! As a result , we ended up with very happy and satisfy with our new car ! Thanks David ! keep it up ! Great job !

Very good service salesperson Rios was very polite knowledgeable I will go back and service my car again

Robert Lopez and their sales team were excellent we got in and out quick

Jay park was very helpful with providing me great customer service

Very good service got my second car for my wife with Nathan and Michael the sales manager. I'd give them more than 5 stars if I could! Two thumbs up for these guys

My girlfriend and I came just to browse, the first salesman was okay but the second guy, Dustin Chan, just completely ruined the experience. Was too aggressive, wouldn't take no for an answer, tried too hard and even when we were trying to leave, got even more aggressive to make a sale that day, despite numerous times telling him we weren't buying that day. Never going back

3 yrs coming to this location for my 2012 Civic Hybrid, Kristina has always been really helpful with parts I request and the suggestion maintenance is always appreciated. As a 9 yr Navy Engine Technician, I understand the importance of preventive maintenance. Thank You Diamond Honda

Just bought a civic LX from diamond Honda, my friend referred me, Daniel helped me out, and I am very happy with my new car, thank you Daniel!

Leo was great! Be sure to ask for him in the service department!

My husband and I shopping a CR-V online. We were help by Diamond Honda
internet department Jeff Lee he is very helpful and knowledgeable. Finally we made a great deal thanks Jeff we will recommend this dealership to my friends.

The sales person Mike Hao is very patient to show me all different models and features of Honda Accord. The shopping experience is very pleasant and I will definitely recommend friends to this sales person and dealer.

WORST DEALERSHIP EVER!!!! I wish I can give 0 star. Call for price of 2017 CRV,they refused to give me even the invoice .If you want to get rip off,just purchase from them.NOTE: Check Carjojo before you buy!

I was helped out by Roland Gutierrez and man the customer service was awesome he helped me with my Honda civic ex-l. I'll be keeping Diamond Honda as my main dealer

Rafael did an amazing job helping me with my car. He answered all questions I had and quickly communicated with me as soon as my car was ready to be picked up. Diamond Honda has given us amazing service each time we have gone.

Jimmy Tang was extremely helpful!! He was our internet salesman who walked us through the entire process. Mason Dakdouk was also kind and talked us through everything. Thanks for your help!

Jerry Ng and Jimmy Tang were very helpful when working with them online. They made the extra effort for getting the color I wanted even though I had another color preference. They didn't just say okay to my 2nd preferable color choice and sell me that car; instead, they were able to quickly get what i wanted at a reasonable time. They were very friendly when talking over the paper work and did not pressure me into making any decisions at all. I would definitely recommend coming here.

Have appointment at 11, wait here for 20 mins. Don't know what's the point for booking an appointment?

Thank you very much, Manager Jerry, who gave us a favorable price. Salesman Eduardo, he is very kind and responsible. When we first went to see the car and test drive, entertain our salesman Alex Chen, who is also a responsible and enthusiastic salesman.
Thank you for your hospitality, they are really responsible. We are very grateful to the staff there. Of course, this car is very beautiful and the performance is very good. i We are super satisfied. If we buy another car, we will definitely choose your company. thank you very much! !
I wish all the staff of Diamond Honda good luck every day.
Shu Ju Chuang

I wish I could give zero stars. My friend bought a 2016 Honda from them on Jan. 1st of this year. Last week he was hit by another vehicle in a hit and run. If that is not bad enough, once he got it to an auto body shop to have damages and repairs done by his insurance they noticed that there was damage sustain from a previous accident. Parts were glued on and one part was completely gouged like a can opener was taken to it. Nothing was bolted onto that part so they probably did not bother to fix it. Now his insurance is not going to fix a lot of the issues because it was damaged and not repaired properly the first time. MIND you that he never was involved in another accident AND DIAMOND HONDA NEVER disclosed that it was in an accident. They even showed him Carfax which was either incomplete or come to find out it can take 6 months for an accident to show up on Carfax. SO I WOULD NOT BUY ANYTHING FROM THESE PEOPLE. STAY AWAY.

It's a cool dealership..no pressure to buy.
salespersons work for you. ...they answer all your questions about the car your looking for
I bought a 2019 Accord Hybrid. Awesome car..
Ask for Robert or Daniel. New car Sales..

Their Lyft service
This dealer discontinued their shuttle service but replaced with Lyft service instead!
| Game changer! |
Now I don t have to go to other people s houses or jobs before I get dropped off.

Thank you!

We had an excellent buying experience. Peter Cho was very informative and helpful. This was truly a hassle-free experience!

Duno has provided us an excellent service when we purchased a brand new Honda Accord...we really appreciated his services! Thank you, Duno.

Sean Ni was very helpful, respectful, and patient.

We came to buy a Honda Accord hybrid and through Sean's recommendation, we ended up buying the Clarity, which we love way more than the Accord.

Will definitely buy from Sean again on our next car purchase.

Eduardo is amazing!!!!! Super helpful and very attentive. He went out of his way to make sure I got the best deal possible. Would definitely recommend Eduardo to anyone that comes into Diamond Honda!!! Thank you!!!

Do not go to this dealer. Never ever go to this dealer. These people do not have a clue about customer service. I bought a new Honda for my girlfriend (all cash deal) and to install interior illumination, a trunk tray and an auto trimming mirror they wanted me to come and hang out for 4 hours. No loaner car. No appointment. Just wait 4 hours! Pitiful.

Roland and Chung were proactive when it came to making our car purchase successful.

Thank you Jimmy and Sarah who help me with my lease. Jimmy had great knowledge with Honda's and had great customer service which you don't see that much anymore. As for Sarah she works fast and great customer service also. She will work with you. I will suggest this dealership to my family and friends. Wouldn't mind coming here again when my lease is up.

Beware of the signing process. Everything went well up to the final moments. They pressured us to buy options we didn't ask for or want. The list price changed significantly without an itemized list of why. We wanted to see price breakdowns and the bottom line. Instead, we were made to feel like we were the ones being unreasonable and wasting their time asking for clarification. It was all about the sale to the manager. You spend 8 hours waiting. They know you are tired and don't want the time spent to be in vain. They used this to their advantage to pressure us into a purchase that was thousands above fair market value. That's right, thousands! They claimed it was upside down because of the previous lease, but we paid out of pocket to remedy that. Helpful guys? I think not. No random acts of kindness during signing. We trusted Honda. We love the car... but .... this buying experience signifies why people don't trust car dealerships.

Diamond Honda provided such great service! My salesperson, Juan Gonzalez, was very knowledgeable and helpful! He didn t pressure me into buying and worked with my budget. This being my first car buying experience, I appreciated the support and help I received here. Will definitely be referring this dealer and Juan to family and friends!

Nicole was extremely helpful in assessing my car's needs and able to provide accommodating resources. My visit at Diamond Honda was nothing short of exceptional and I am looking forward to the next time my car needs service.

Thanks for Jim and his manager Michael cha helped me a lot on my brand new car! I bought a 2017 Honda CR-V lx,and very good customer service!

The service is good, waiting to fix something good soon.

The experience of purchasing new car in this place is excellent! Sales are patient and nice, helped us to go through each steps.

I felt horrible even garden grove Kia and I bought a soul they were so nice Honda accord is not a cheap car I don't want to buy honda anymore they have bad service

Wonderful staff. Treated me well.I felt comfortable and not pressured.

Mr. Tony Lam was a excellent listener and addressed all my concerns accordingly. he has great product knowledge and kept me updated of the progress via text. this awesome experience is really a far cry from my previous servicing at Honda El Monte. Keep it up!

Overall good experience and great service. Nicole was very courteous and helped to make sure my car received the repairs it needed.

I want buy CRV EX window price about 27000 ,Price manager give me price $531per month for 72 month,total $38232,I not stupid,so don't go this dealer buy any car.

So glad I found Jimmy Tang at Diamond Honda to help me find my new car. A great sales guy with a genuine attitude.

I was helped by Mike Hao, the service was great; he answered all of the quests that I had and overall I had a great experience here.

Just had a couple of issue's with my new passport and the service Dept. was wonderful and manager Allen Fan took good care of me.

Thanks to the Diamond Honda Internet Dept. I got a great deal and I'm completely satisfied with my New Honda Accord Sport. I was referred by a family friend to Jimmy Tang and he definitely came through for us.

Worse customer service in the history. I will not buy a floor mat from this dealership.
They treat their customers very poorly
In these crazy times, the least they can do is provide exceptional service.
Matt and Gabriel. You guys have disappointed me in the way you treat your former loyal Honda owner.

I have had to file several cases against this dealership. Currently my case is the NCDS and the BBB.

Highly don t recommend this shady dealership.

Never do business with a company that doesn t do the right thing.

Omar

Thanks to Freddy Castellano's awesome service and helpfulness we are going to be one of the first owner of a 2018 Honda Odyssey!

Wow!! I would rate peter 10 stars out of 5 if I could. Such a pleasant experience!! Thank you for letting me buy my dream car for a reasonable price at 17 years old!!

I had Excellent service. Quickly attended to by Elmo Orellana, went in for an oil change walked out as a satisfied customer. Will be coming back if I need any other service on my car.

The service representative has Poor communication skills.