Deutsche Bahn AG Reviews

Dear Sirs and Madames,

I do not know how much the railway attaches importance to customers. Now I thought through the impudence of her colleague in the ICE 989 (from Augsburg Hbf departure 7:34 clock to Munich-Pasing arrival 7:56 clock, on 13.02.2019), that I am here times know what happened.

Her colleague (in charge of the first class) controlled the tickets this morning. I had a second-class ticket, because there were not any free seats in the second class (but massive first-class seats), so I parked in a corner in the Wagon 26 (outside the first class, at the / Entrance door) sat down. Every other passenger and the staff of the German railway could pass without problems.

Her colleague checked the ticket with me and in response because I was sitting on the floor came from her, in a very aggressive and condescending tone, "is there no room left in second grade?" My answer, "Unfortunately no". Then her colleague has said I should "piss off" and get up, she does not need a bum here on the ground! I asked the lady for her name and she answered "fuck you" and covered her name tag. At the same time she gives me a kick in the shin and said I should get up and "piss off" me and if they come right back from the control I should not sit there at the door.

When the colleague came back then she told me "You're still sitting there" (did not it sausage that you do not know passengers with DU !?), my answer "yes I'm still sitting here". Her colleague then spit in my face and said "dirty foreigner pack" and then went your way.

Another passenger noticed this incident and was appalled.

Now I ask you, the train wants me immediately go to the police and my lawyer for assault and racial discrimination or how will you regulate this?

Yours sincerely

Why do late trains, even in big cities like Berlin, still take precedence over regional trains? That's really stupid.

Very nice building. I like to ride ICE again and again

Driving the ICE is very pleasant. If you are unlucky, it can also be that the train is completely full and many people have to stand in the aisles.

What a poor poor experience. The best are the so called RegionalExpress- an Intercity train with no windows and no AC. Considering how advanced Germany is in many other aspects the train system is not advancing as much. In fact, it's degenerated I think and it's gotten worse. All the while prices have continuously gone up! The S Bahn in Berlin at night is also a special treat. Drunks, drug addicts and crazy people are a normal inconvenience you have to deal with and you can only hope to not be in the wrong place at the wrong time.

Booked a ticket on the internet and after the booking it suddenly said it was for another day. So I'm sitting there without a ticket. System error and no way to reach someone, except I want to still 20 for a not leading the lead phone because DB service wants to be paid for making calls. Very bad service. No other possibilities. They know why they incorporate such system errors. The main thing more money more money to get more money.
No no,

Since I drive to my girlfriend every weekend, and have a train Kart 25, I always go with the Deutsche Bahn. I save money and can sit comfortably on the train and I'm not rushed. Super great the offers of the German course.

The experiences with the Deutsche Bahn are rather sobering. The fact that there are delays is understandable and can never be completely avoided. It always depends on how to deal with the situation. Often, communication with the passengers is often lacking ... so easy to fix.

Isn't your serious as it was promised on the rb 14 to Spandau more space you can not drive a part in rush hour terrible why don't you sit down with the vbb and release ic as vbb

I received an upgrade offer for my upcoming trip. Only I can not book this. In customer service, I was informed that due to technical problems, online bookings and upgrades have not been possible for 3 days. The db is a disgrace across the board. Delays, technical problems, chornic understressing ... and no change in sight.

Be late, be Deutsche Bahn! Never arrive - Deutsche Bahn! Take your time - Deutsche Bahn. If you do not want to be punctual, get into DB Zug! The train arrived more often on time - the best joke of Deutsche Bahn!

Horrible experience. Tickets are expensive and the quality of service you are getting for this is horrible. Trains are all the time canceled or deleyed, you will never be on time using deutsche Bahn.

Dear railway company!

What you do with the passengers - just amazing!
To the many delays, train cancellations, overpriced tickets and other insane things, the replacement bus service is the crowning glory of the madness.
I travel to Berlin almost every day for work. My shift ends at 8:00 p.m. If I arrive in Frankfurt Oder at 9:08 p.m., shuttle service leaves at 9:00 p.m. The next bus leaves at 23:25 (direction: Cottbus).
Why do the driving gestures have to be tortured like that? Why can't you adapt the connections to one another?
I find that you contribute to greater unemployment because these situations, which unfortunately are very common, can be overcome by employees and employers.
Pure madness!

I just wish I could rate with 0 stars... We got screwed so many times by them I lost count...

Bad club. How can I sell more tickets than seats are available?
Route EF - FRA. Had to stand with girlfriend 2 hours on the train or squat in the hall because completely overcrowded the part. Look forward to holidays, travel with suitcases and then something. Then they advertise with "relaxed travel". Ridiculous. Conditions as in India, only that I could go there for the ticket price in DE 30x ... is missing nochnoch that you can squat on the roof.

The worst treatment I've received in my life. He talked to me screaming at me and 2 more tourists

All the rumblings because toilets are dirty or the conductor does not give them his sweetest smile, should shut up. These are things that you can handle. The Deutsche Bahn is nunmal no private jet with velvet carpet and hot stewardesses the champagne glasses rich. This is not news. But what can not be accepted simply is when train attendants suddenly behave inhumanly and criminally. In this case someone was thrown out of the train after someone injured himself on a piece of broken glass on the grounds that he was in the wrong compartment. My dear ones, that is a lack of help and coercion. Long live the german train!

The connection between Frankfurt oder and Berlin is a joke. You can never depend on them, they have been making renovations of the tracks every month since 5 years. Train are all the time delayed or canceled. Use anything else but deutsche Bahn. B

totally overpriced, unpunctual, sometimes even longer than by car, crowded, too hot in summer, you have to stand, not profitable.
I prefer to go by car, I definitely get on with 50 .
sometimes you drive past "closed" train stations so that I have to go back by bus. A JOKE

Today again 50 minutes delay at the Berlin main station due to the delayed delivery of the train (!). The company urgently needs to be privatized and the (quality) management to be completely replaced.

You managed to turn me from a rail enthusiast into a DB hater. Four years of commuting with constant incidents. Delays, passing and canceled trains, racist or condescending employees, no BC extension information, but constantly other advertising emails, broken air conditioning, broken heating, trains overcrowded, defective seat displays, defective WiFi, people ... the list is endless. Now drive again and I'm very happy.
DB never again.

Die Leitungen der Bahn werden immer schlechter. Es reicht nicht, dass die Bahn teurer ist als mit dem Busfahren. Teilweise ist Fliegen ja sogar billiger als mit der Bahn zufahren. Dann kommen dieses Jahr auch noch die Streiks dazu. Die More

Very modest handling of me as a customer. Fly in with Emirates, there is a glass of red wine and personal apology after 45 minutes. Not so with the Deutsche Bahn. To love the climate yes, but it is difficult with the retrograde service unfortunately.

I do not recommend! It's a rip-off, trains run over crowded on the Berlin-Szczecin route, and in addition it costs 30 euros, cheaper by plane you fly from db bahn trains.

Latest Posse of the DB:
9:48 Announcement: the train at 9:50 departs from track 2 instead of track 6.
Hundreds of people make their way from track 6 to track 2.
There arrived, new announcement: the train leaves but on track 6.
Of course there is not one star for that, but for the well-known reasons.

Why bother and name a unit Quiet Zone? If children are yelling and playing there and people are eating chips and crackers, all this with the DB workers next to them?

Awful!

Pricing completely bold!
Seat reservation could not be used because the wagon was missing on the fully booked train.
No information about it in the app or website.
Reimbursement of the reservation fee is only possible via a cumbersome form by post!
It is simply an indictment that every trip with the Deutsche Bahn gives you the feeling of a journey back in time to the Middle Ages. And they manage to ruin your day and your trip every time anew.
No wonder that the majority of Germans still use cars and short-haul flights, leaving behind a bad CO2 balance. In any case, the railway is not an alternative but an intolerable condition!

Berlin Karlsruhe trip: 90 minutes late - but very friendly train driver

Driver profile does not save changes in the BahnApp. As a result, I bought a BahnCard ticket without owning one and having to pay a penalty. Customer service does not respond to requests.

I drive every day with the DB and also with the ICE and actually I rarely had delays. The service was always good. But there are other connections that are really 30 minutes and more late each day.

The center of sheer incompetence, too stupid to let the trains run PUNCTIALLY once, if not late (very rarely on time) then way too early, so if the train leaves at 12:26 he should just drive in for 2 minutes. Zudumn to keep normal cleanliness in trains

PURE. INCOMPETENCE

Why there is no negative rating? 1 star rating is too good for this company!! Absolutely terrible service! Simply pathetic!! Everyday there is train fault!! Every single day!! I hope I go some place else so that I don t have to avail their service any more!!

The store is to be completely privatized, so that more competition and innovation can arise. Stop subsidies. Relax regulations. Keep out of politics.

The worst experience since trains. Permanent delays, changes in the schedule due to overcrowded trains and trains. This company is definitely not worth the money and I can only advise everyone to go by car or bike. Outrageously expensive for absolutely zero service. Punctual trains are a surprise and unfortunately this happens too rarely. Those who have the opportunity should rather study so that they can travel reasonably cheaply with the semester ticket. Because this company is not worth more than 50 euros a month, no matter which route you have to drive within the Ruhr area. If possible I would forgive minus stars.
update:

I have to correct myself, it is always worse. Trains that simply do not appear without information can also be taken by the train.

Another update:

Now you have managed to excuse the missing train with a signal disturbance.


The current update is aimed at all commuters: takes photos of the delays on the track boards and posts them here on Google. If there is enough evidence, someone in management may still be moving with them. Because publicity hurts right now if it is negative enough.
I can not understand that there are people who give more than one star

Everyone who does not depend on you can count himself lucky.

Great train ride! We were redirected twice on the Berlin - Munich route, so I arrived at 1.30 instead of 11 p.m. But hey, I like to stand in the rain at night at the train station and never get home. The wifi is also great and if you are thirsty from the unforeseen long journey, you can buy a little water in the on-board restaurant for 3 .

First of all .... I am not a corona denier!

Sitting in a completely empty car right now and I * obliged * to wear a mask?

Explain this nonsense to me.

I would prefer WiFi and a coffee.

Every day I'm late for work. German railways, despite billions in profits, fail to get the S-Bahn on time.
All of Switzerland is laughing at us for it

Overworked employees in the DB service store in Dillenburg who sell tickets in addition to selling the items in the shop of Deutsche Bahn. I give the tip to check the tickets because the employees like to sell several seats. Example I wanted a trip for one person from A to B. However, I paid a trip with two seats from A to B. No one at Deutsche Bahn (customer dialogue) or this shop is able or willing to compensate me for the damage caused. ... Thank you DB Germany

One of the most incapable companies in Germany !! Hartmut Mehdorn is in jail. His rape of the DB makes despair every day millions of commuters.

Very disappointing. Instead of apologising for their stuff ups and mistakes (train didn't run due technical faults), DB personnel were arrogant, rude and gave me bad attitude. No proper advice was provided what to do to still get to Frankfurt Flughafen in time to catch my overseas flight. There's still a long way to go...

The exorbitant quality of the subways has surprised me extremely positively, since other cities I visited, with the speed and especially the punctuality remained quite economical. For the normal traveler, this system is a dream, for members of the political and intellectual elite, as I am one myself, but there is a lack of spiritual employment while driving, which made the previous many times stagnant and forced my brain, even the To read advertising of the inferior. Here was the unbelievable: In the capital of Greater Germany, that's where I found almost only advertising for courses to learn the high-born German mother tongue! A shame. Pathetic.

Bloody disgraceful. All my experiences with DB were nightmarish.

Plants in the track bed pose a danger to rail traffic, but the pollution of the groundwater with glyphosate is not. An absurd balance. To top it all, the former employee of the Federal Office for Risk Assessment is More

Almost always on time, connecting trains drive away under the nose, missing or faulty communication for delays / train cancellations and the online payment system throws only error pages. Just embarrassing!

Discrimination against all passengers older than 26 years!

In theory, you deserve five stars, but even a star is too much for a company that violates the EU GDPR for advertising purposes.

We are sitting in the ICE509 from Berlin to Munich.
How can it be that the bistro is not even open, but only a few helpless DB employees hang around with a box of snakes and two cans worst filter coffee in front of it!
Current situation on board. Mother asks for water for her baby. Answer DB: we do not have, but we still have green tea.

Return trip Dresden-Berlin on 1.1.20. 1st class compartment bad no heating the entire trip. It was our worst train experience so far

The new SUPER discount prices without city ticket are the opposite of SUPER!
The same prices were previously available at the special price incl. City ticket for BahnCard customers. This is also sold as an improvement ...

70% of all trains are said to be on time. This may apply to regional trains. In the long-distance trains, it is barely 30%, if you can trust the scoreboards. Even where trains are used (such as Cologne-Berlin), they often leave twenty minutes later and arrive at their destination 40 minutes later than the timetable. The poor staff has to listen to the frustration of the travelers. However, the addressees are completely different: in the executive chairs in the Bahntower.

UPDATE:
Got the price reimbursed via voucher after a month, so I increase the rating by 1.



Don't say that is VGN responsibility, because they put the responsibility on you.

COMPLETELY WEANNESS. After a closer look, it is actually pointed out in the small print. Quite UNINTUITIVE and USER-FRIENDLY nonetheless, MONEY CANNOT BE BACK. ABSOLUTELY INACCEPTABLE.

CUSTOMER SERVICE OF THE GERMAN RAILWAY COMPLETELY INCIDENTAL AND NOT COOPERATIVE. I WANT MY MONEY BACK!

The positive reports here are very surprising, clearly contradict countless negative reports from customers otherwise in the WWW incl. Reports about ZDF on extreme unpunctuality, beautiful colored stats etc. of the web, expensive prices, often gr. Unfriendliness - I can only confirm that.
Of course there are also friendly staff, but .. above.

Very dishonest company. I was buying tickets online for a train and there was an advert on BahnCard Flex 25. I thought I will save 10 euro on my tickets - instead I overpaid nearly 100 euro !

DO NEVER BUY BAHNCARDS !

ICE 1h 50minutes delay, missing a flight, will get no compensation they say because: Plane is not operated by Deutsche Bahn. I feel ashamed for public transport in Germany. Just look at other countries and you will be too.

My advice: If you are a eco conscious person, use flixtrain or Alex

If you want to arrive on time: fly easyjet

If you don't care about either: use Deutsche Bahn.

There you go once a year by train: Cologne - Munich, 150 euros, 50 minutes late

We are waiting.

While your company car drives, we sit on dirty platforms.
Will the train - or again not? No information.
If the train comes, he is filthy, the conductor rude. More expensive than the car, we should go by train to save the climate. While Merkel and Pofalla travel on the plane, saving millions on the train, we should pay: for nights on platforms because of unusual trains, colds because you left us in the rain, for disgust over dirty corners, the anger over disrespectful conductors.

We will not forget, will be resentful. Do not expect us to choose your parties, continue this system, pay your pensions. Fear the next generation.

After I had solved a ticket from Rostock to Zossen for myself and my labrador, Lars, and asked when buying tickets in the DB Travel Center whether there were specially allocated areas for dogs, this was negated. Halfway up the bus, the apparently bad-tempered driver pointed out to me in a brief break in Oranienburg that I had no right to stay here with the dog. When I replied that I had asked for extra, he asked me irritably if I had not read the terms and conditions. When I said no, he snapped at me: Muzzle! After I kindly pointed out that I could also have been pointed out (eg when buying tickets !!!!), He told me that he had the next time the right to refer me of the train! He then went into his cabin and slammed the door of his "driver's cab." Do not worry, dear train, next time there will certainly be NO.

Well over 50% of the seats are reserved and then 50% of the cars are cut. It's great to pay so much money for standing room or to have to sit in front of the toilet. It gets even better when the very unfriendly conductress grumbles at you why you would be standing in the corridor and please leave the corridor. Thanks for so much non-existent service mixed with a lot of rudeness. Oh yes, there was also Corona and any hygiene concepts or not at Deutsche Bahn.

Are always too late and lie then still in the justifications!
For the performance you should rather get back money !!

With the engine running, diesel trains in Leipzig's main station, which senselessly squeeze the air and cause noise, groundless.

The price of 355 EUR for the route Berlin - Hamburg - Berlin in 2nd class for two people is simply unacceptable!

I want the old flex price! Why can't you have a return trip flexible? Why do you have to choose a day at all? That's all just to get more money out of the customer.

I am confident that someday an employee with an IQ over 2 will enter this building, who does not say 20 minutes after the train arrives and lets them know he is down. In addition, instead of the picture puzzles, it would be better to develop a system that displays delays in good time

Regularly significant delays in operations and no improvement in prospect!

Deutsche Bahn is the only company I know that does not master its core competence.

A star is too much, but unfortunately you have to forgive at least one.

There you sit at 6.38am train from Berlin to Hamburg and it is full. Consider that you have possibly paid around 80-100 for a ticket, in the first class probably more.

So now you want to go to the toilet and what is:

between wagon 3-6 at least 3 defective Klos ... I beg you, are your customers not even a shit worth it?!

25min waiting on the online team! Since April, the same processing number is open. Service does not know the train!

Unfortunately, you can not give 0 stars ... You pay so much to arrive late, if at all. In addition, the contact persons are incompetent and very rude ...

It is difficult to be factual if one wishes to comment on a high-priced service that is so poorly provided. As much as the staff also endeavors to inform the guests in the face of the failing and remaining trains and to help them: The only continuity at Deutsche Bahn is its unreliability.

The last one at all. Advertise jobs but hardly hire anyone. And if not as a career changer or only EU and not EU foreigners and so-called refugees who neither speak German nor have any school or vocational More

Long-distance traffic (ICE) without (normal) telephone or surfing options .. bravo .. and with a delay. Every time. Thank you.